WhatConverts Reviews & Product Details - Page 2

UPDATE TO PREVIOUS REVIEW:

Two years ago, I wrote a review detailing how happy our entire team is with the WhatConverts platform.

Fast forward to now, and my views have not changed one bit. In fact, the entire WC staff has taken steps to strengthen our working relationship, and their product continues to be the bedrock upon which most of our client services rest.

Their support team is extraordinary, and the entire organization -- right up to the co-founders -- continue to seek our feedback on how to improve the platform and what they can do to keep us happy!

IF IT HELPS, HERE'S WHAT I WROTE IN NOVEMBER 2022:

If you're looking for a solid tracking platform, WhatConverts is a logical and very cost-effective choice. You get comprehensive call/form/chat/event/more tracking, but what truly separates WC from the competition is the unparalleled level of support.

Whether it's John, Max, Francisco, Michael, etc. on the WC support team, you always get a warm voice on the other side of the call (or email) that's always happy and willing to go the extra mile. I work for an agency, and I cannot tell you how many times our team has had to lean (sometimes very heavily) on the WC support team, only to have our expectations exceeded over and over again!

They make my job -- and that of my colleagues -- infinitely easier because of what they do!

UPDATE: More than 15 months after having left this review, my opinion of WhatConverts has only improved! In that time, not only have the features of the platform expanded -- the owner has even taken it upon himself to ask us what features we'd like to see implemented -- but the technical expertise of the support team seems to have only gotten better.

Unbelievable! My agency will never leave WhatConverts as long as the platform is around. Review collected by and hosted on G2.com.

This is a minor issue in the grand scheme of things, but initially, we had some recommendations for the WC team for how to improve their overall interface to include more features. The dashboards we were provided did the trick, but we needed more insight to be able to really dissect what was going on behind the scenes for our clients.

Rather than dismiss our suggestions, the WC team took them under advisement and recently reached out to us with news that they were inviting us to try out their new beta-version dashboard! Review collected by and hosted on G2.com.

Their team's support is Incredible! Working at a Marketing Agency I am in contact with them frequently about onboarding new clients, troubleshooting different forms/programs/software, or other questions tracking related and they are always very quick (within 24hrs) to get back to me. They are always helpful in troubleshooting any issues or questions you might have and will go the extra mile to help you accomplish your goals.

I honestly and truthfully don't know what I would do without the support of their stellar team and cannot express how great they are. Review collected by and hosted on G2.com.

I wish WhatConverts had was more native integrations with other software/programs however they almost always have zappier connections available for all of your needs and very helpful in getting them set up. I also would like more detailed documentation on setting up some aspects of the software such as lead intelligence and other integration processes that are slightly different than your norm. Review collected by and hosted on G2.com.

WhatConverts is a powerful tracking solution that delivers exceptional value and ease of use. Its seamless integrations with major ad platforms like Facebook, Bing, and Google make it a must-have for businesses of all sizes. It provides valueable insights into campaign performance, allowing for data-driven decision-making. It easily connects with popular ad platforms, simplifying data collection, distribution, and analysis. I use it a lot to identify and eliminate wasted ad spend, resulting in significant savings and focusing those dollar back into top performing campaigns, platforms and ads. Suitable for businesses of all sizes, from small startups to large enterprises. Overall, I highly recommended their solution to all my clients and businesses I work with that are seeking to improve their marketing ROI and make informed decisions. Review collected by and hosted on G2.com.

While WhatConverts can initially present a learning curve, especially for those new to code integration, its user-friendly interface and comprehensive onboarding process make it accessible to businesses of all sizes. Overall, while there may be a brief learning curve, WhatConverts' value and ease of use make it a worthwhile investment for businesses seeking to optimize their marketing efforts. Review collected by and hosted on G2.com.

What I appreciate most about WhatConverts is its ability to make call tracking a breeze. The platform is intuitive, straightforward, and streamlined, making implementation and integration with Google a hassle-free experience. One of the standout features is the option to post back revenue and qualified lead data, which proves invaluable in measuring the success of our campaigns!

Moreover, the call transcription functionality is a game-changer. Every client we've introduced to this feature has been thrilled with the results, and it's not hard to see why. As a team, we spend a significant amount of time in the dashboard reviewing call logs, and the transcription feature has drastically reduced the time and effort required to analyze these interactions. It's a powerful tool that has greatly enhanced our efficiency and productivity.

Another aspect that sets WhatConverts apart is their exceptional customer support. Their response times are lightning-fast, and their staff is always friendly and willing to go the extra mile to assist us (depsite the many tech questions we send their way lol). It's clear that they are committed to ensuring their clients' success and satisfaction.

In summary, WhatConverts has proven to be an indispensable tool in our call tracking arsenal, offering a perfect blend of functionality, ease of use, and top-notch customer support. It's a platform that consistently delivers value and empowers us to make data-driven decisions for our clients. Review collected by and hosted on G2.com.

When it comes to WhatConverts, I have very few dislikes as the platform consistently delivers valuable call tracking and attribution insights. The majority of the issues we occasionally encounter are ultimately due to Google Ads' data mismatching errors, which are beyond WhatConverts' control.

However, one small enhancement that could further improve the user experience would be the addition of a play button or field to listen to calls directly within Looker Studio. Currently, users need to open a separate web browser window to access and play the call recordings. While this is a minor inconvenience, the ability to listen to calls seamlessly within Looker Studio would streamline the process and provide a more integrated experience for users.

It's worth noting that I'm unsure whether this enhancement is even feasible from a technical standpoint, as it may require outside 3rd party coding solutions or tweaks rather than being a straightforward front-end update. Nonetheless, if implemented, this feature would undoubtedly be a welcome addition to an already robust and reliable call tracking platform.

Overall, WhatConverts continues to be a valuable tool in our arsenal, and any minor enhancements would simply serve to elevate an already impressive platform. Review collected by and hosted on G2.com.

Tracking forms and phone calls is super easy. I work for a digital marketing agency and we're able to verify that our client's forms and phone numbers are always working. We can also rate the quality of their leads and troubleshoot issues with their conversions. The WhatConverts support team is also super fast and friendly! Review collected by and hosted on G2.com.

Nothing comes to mind at this time. I like their platform. Review collected by and hosted on G2.com.

What I love most about WhatConverts is how it simplifies the chaos of lead tracking. The platform captures leads from all our marketing channels—whether it's calls, forms, or chats—and brings them together in one easy-to-navigate dashboard. This makes it much easier to see what's working and needs tweaking.

The user interface is incredibly intuitive, which is a huge plus.

I didn't have to spend a lot of time figuring things out, and that means I can focus more on strategy and less on logistics.

Another thing that stands out is their customer support. Their team has been super responsive and genuinely helpful whenever I've had questions or needed guidance. It's nice to know there's reliable support when you need it.

Lastly, the way WhatConverts integrates with our existing tools is seamless. It fits into our workflow, so we can keep using the systems we know and love while getting a fuller picture of our marketing efforts.

Overall, WhatConverts has been a game-changer for us, making lead tracking and analysis not just manageable but actually enjoyable. Review collected by and hosted on G2.com.

While I'm pleased with WhatConverts overall, there are a few things I wish were a bit different.

One thing that can be a pain is the limitation on email addresses per agency account. It's not a huge deal, but it would be nice to have more flexibility here.

I also found that it took me a little while to generate reports. It's not super intuitive at first, but once you get the hang of it, it's pretty easy.

Despite these few quirks, I'm really happy with WhatConverts. The benefits far outweigh the drawbacks, and I've seen a significant improvement in our marketing efforts since we started using it. Review collected by and hosted on G2.com.

Cost effective and amazing support. We moved to WC from CallRail years ago and still benefit from the cost savings. Generally never have an issue. We had unique situation come up and support was able to resolve something within a few hours that saves months of time. Review collected by and hosted on G2.com.

There are features on the platform I don't fully understand. Review collected by and hosted on G2.com.

They were extremely dilligent in making sure that an onboarding meeting was scheduled to give a proper tour of the platform.

Had a great Onboarding meeting, but then also my interaction with support was superb. We exchanged looms back and forth and the communication was quick!

The platform is relatively intuitive and easy to use so I found the integration pretty smooth and natural.

Within 1 hour I already had my first 3 accounts implemented and tracking phone calls which was fantastic to get a really quick peak at the power of the data that WhatConverts brings to the table. Review collected by and hosted on G2.com.

I think being able to create dedicated phone numbers is the final missing piece. Review collected by and hosted on G2.com.

It is very user-friendly, straightforward, and accurate. Implementation and integration with the different marketing platforms are also easy. I use it every day, and my clients are happy with it. It has a great support team that is very responsive and fast when needed. Review collected by and hosted on G2.com.

Sometimes, it takes time for profiles to be created, and I end up with two profiles for the same account. Review collected by and hosted on G2.com.

Multichannel lead tracking and attribution used to be inaccessible to small and medium sized businesses. WhatConverts is very intuitive, and can track forms/calls etc. all in one place, resulting in very clear data around our ROI and acquisition channels. I love the visibility it provides especially in the legal sector. On top of that, they have awesome tech support engineers. Max specifically was extremely knowledgeable and helpful as we were getting set up with WhatConverts. Review collected by and hosted on G2.com.

Setup takes a couple weeks but it still is a lot faster than building a custom lead tracking system through a CDP of some sort. Review collected by and hosted on G2.com.