WebEngage Reviews & Product Details - Page 2

The platform's robust customer segmentation and automated workflows have allowed us to create hyper-personalized campaigns, resulting in better customer engagement and higher conversion rates. The implementation of Campaigns is very easy with the interface. The analytics and insights have been crucial for understanding our audience's needs, enabling us to continuously refine our approach. Overall, WebEngage's intuitive interface and powerful capabilities make it an invaluable tool for building long-term customer relationships. Review collected by and hosted on G2.com.

With so many features, new team members can find the platform a bit overwhelming at first, requiring a steeper learning curve to fully leverage WebEngage's potential.

Although there are built-in templates, the customization options can feel limited at times, when you want to use interactive campaigns that require Add-ons. Review collected by and hosted on G2.com.

Dashboard is itself very helpful. it is very adaptive. You can integrate it with your software easily within a few steps. Also, it is very easy to use the software. You can use it as a single platform to send all your emails, SMS, RCS, WhatsApp, Push Notifications, Web Push, Onsite campaigns, etc. Segmentation is also very easy, you can create multiple segments & use them in your campaigns. There is one feature called journey, if you use it, you will love it. we use it very frequently. You can also download the reports easily to see the performance. Also, they have a very amazing customer support team, which helps their customers very promptly. Review collected by and hosted on G2.com.

I don't have any issues with WebEngage as it currently meets our requirements. Review collected by and hosted on G2.com.

The best thing about webengage is its ability to triggger communication to users at specific events/journeys the user makes on the product. These communications can be triggered in a variety of ways and through multiple channels like push, whatsapp, sms and e-mail. Review collected by and hosted on G2.com.

I wish webengage was a little more userfirendly and its frontend analytics piece was a little more easy to navigate and visually rich like mixpanel. Review collected by and hosted on G2.com.

We've been using WebEngage for over 3 years now, and it’s really made a difference for us as a growing startup.

Initially, managing our communication channels as we scaled up was getting tough, especially from our backend systems. Then we integrated with WebEngage, and honestly, we weren't sure how it would go. But it turned out great! We now use WebEngage for all our communication needs—whether it’s creating leads, running promotions, or nurturing customers. What we really love is how WebEngage keeps up with market trends and quickly introduces new features that are super useful for businesses like ours :) Review collected by and hosted on G2.com.

Nothing's perfect, there’s always room for improvement.

Sometimes the dashboard takes ages to load and just shows the loading screen forever, which can be frustrating. And while their support is generally helpful, but, if we run into a more complex issue that needs a developer's help, it can take quite a bit of time to get things sorted :( Review collected by and hosted on G2.com.

I am a first time CRM user and WebEngage was the first tool that I have ever used. From the onboarding through Webengage Academy to the knowledgebase, I have never felt lost with this software and how things work. All features just make sense! The potential is unlimited as we are actively adding new features while implementing BAU requirements as per our requirements. The Manager support is great as well with multiple offline meets schedule for planning alongwith that a great technical support is also provided where issues are usually resolved within 24 working hours. I have been using WebEngage daily for the past 2 months and I am able to apply all of my marketing knowledge using the tools available on here. Review collected by and hosted on G2.com.

While I have much nice things to say about the platform, I can still say that the server speeds can be a bit better(our database is way too big as well). But, apart from that I have had no complaints from the portal or the support team. Review collected by and hosted on G2.com.

WebEngage is easy to schedule broadcast campaigns, journeys and segmentation is also very easy. I can easily do segmentation as per my need. I can do segmentation on the basis of user behaviour, orders/product purchase history. Also, I can download reports easily. I can add customized UTM is email templates and track the data in GA4 as well. It's very easy to check campaign-wise reports/matrix like sent count, opens, clicks, unsubscribe count. It's very easy to use. Review collected by and hosted on G2.com.

I had 1 experience where the tool was slow and was not loading fast. Also, if I raise any ticket, customer support is available on email and hence, I don't get quick solution, which is possible on Google meet. But, WebEngage support team keeps Google meet as a last option. Review collected by and hosted on G2.com.

I am using WebEngage for over a year and I am really impressed with its product analysis and development. The WebEngage platform not only helps build strong relationships with customers but also provides valuable insights that have shaped our strategies and product developments at TutorBin. By using WebEngage’s journey flows and segments, it has proven to be one of the best tools for driving product improvement and engagement. I am really satisfied with my overall experience of using WebEngage in my professional journey. Review collected by and hosted on G2.com.

There is not even a single thing that I came across on the WebEngage platform which has led to any issues while I used this tool for my product analysis and tracking various events for better customer engagement and retention. Overall, it has been a very smooth experience for me and I am glad to have been using this tool. Review collected by and hosted on G2.com.

Easy-to-use interface for campaign creation

Powerful segmentation tools

Multichannel messaging works seamlessly

Detailed analytics provide actionable insights Review collected by and hosted on G2.com.

Initial setup can be time-consuming

Pricing can be steep for smaller businesses Review collected by and hosted on G2.com.

We are a fast-growing consumer tech mobile application, and have been using WebEngage for almost a year now during our rapid growth journey. We use WebEngage daily for our notification campaigns and across the funnel engagement.

Pretty easy to use and has all the right features we have needed. Definitely appreciate the ease of setting up user journeys.

We required a couple custom features here and there, and the Support team was very helpful with getting those to us in a timely manner. Review collected by and hosted on G2.com.

Developers had to put some extra effort for the integration. Plus some of the documentation was not very straightforward, specially needed additional support with setting up notification channels for our Android App. Review collected by and hosted on G2.com.

The best feature of WebEngage is its ability to retain users through marketing automation and to trigger communication during various user journeys. Review collected by and hosted on G2.com.

Some technical features are hard to understand at first, but the training provided through WebEngage helps in learning those as well. Review collected by and hosted on G2.com.