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WebEngage Reviews & Product Details - Page 68

WebEngage Overview

What is WebEngage?

WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with their users across various digital channels. With its comprehensive suite of tools and solutions, WebEngage empowers businesses to understand, engage, and retain customers effectively. - UNIFY CUSTOMER DATA: WebEngage enables businesses to consolidate customer data from various sources, providing real-time insights and allowing dynamic micro-segmentation for targeted campaigns based on specific customer attributes and behaviors. - MULTI-CHANNEL JOURNEYS: With WebEngage's intuitive drag-and-drop workflow builder, businesses can seamlessly design and automate multi-channel customer journeys, ensuring consistent and personalized experiences across channels such as email, SMS, push notifications, and more. - TARGETED CAMPAIGNS: WebEngage empowers businesses to automate personalized campaigns triggered by customer actions and predefined business events. This ensures timely and relevant communication to enhance customer engagement and conversion rates. - AI-DRIVEN PREDICTIVE MODELS: WebEngage Analytics dashboard empowers all metrics required to segment, engage and retain priority customers, churn to convert windows and ROI optimization,This allows businesses to focus their interventions and campaigns for maximum impact and better ROI. - 1:1 PERSONALIZATION: WebEngage enables businesses to deliver personalized experiences at scale. By incorporating user intent, preferences, and other relevant data, businesses can tailor their communications to each individual customer, fostering omni-channel customer engagement. What's more? WebEngage’s platform is quick and easy to integrate. Compatible with range of ESP and MSP, all it takes is a few hours from the tech team. Presence across the globe: With headquarters in India, WebEngage has expanded its operations globally with offices and presence in the Middle East & Africa region, Southeast Asia, and South America.

WebEngage Details
Product Website
Languages Supported
English
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Product Description

WebEngage is a user engagement and retention platform that helps you unify customer data, execute marketing campaigns, and track performance.

How do you position yourself against your competitors?

WebEngage is uniquely positioned because of its ease of accessibility in gaining customer behaviour and deeply explored use cases that allow to engage orchestrated journeys and capture qualitative retention windows. Along with integration compatibility with products you might already be using.

Due to this same reason, brands like Unilever, Adani Group, IKEA, SUGAR Cosmetics, Spinny, and 800+ others work with WebEngage.


Seller Details
Seller
WebEngage
Company Website
Year Founded
2011
HQ Location
Mumbai
Twitter
@webengage
5,164 Twitter followers
LinkedIn® Page
www.linkedin.com
471 employees on LinkedIn®
Description

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.


KA
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Recent WebEngage Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"We like webengage platform they give detailed user journey tracking"
the best part of webengage is thier automation and multiple ways to go back to left user and also notifying customer who visted our website or app...
AS
Akshay S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Savior when I needed help with utmost urgency."
We are able to track the actual journey of our users, including what they do and where they spend most of their time, such as on the Product page, ...
KB
Keshav B.Small-Business (50 or fewer emp.)
4.5 out of 5
"Best tool for Retaining users"
The best feature of WebEngage is its ability to retain users through marketing automation and to trigger communication during various user journeys.
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674 out of 675 Total Reviews for WebEngage

4.5 out of 5
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674 out of 675 Total Reviews for WebEngage
4.5 out of 5
674 out of 675 Total Reviews for WebEngage
4.5 out of 5

WebEngage Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WebEngageQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Hospitality
CH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about WebEngage?

It is easy to use with an easy set up. It has helped sales conversions greatly. Everyone in the office seems to like it. Review collected by and hosted on G2.com.

What do you dislike about WebEngage?

It is on the pricier side but I if your company pays then I do not see any major issues. Review collected by and hosted on G2.com.

What problems is WebEngage solving and how is that benefiting you?

It has helped with sales conversions greatly. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about WebEngage?

It makes our marketing more effective and the process is smooth. Review collected by and hosted on G2.com.

What do you dislike about WebEngage?

I dislike that there isn’t an option to share with others like a google docs. Review collected by and hosted on G2.com.

What problems is WebEngage solving and how is that benefiting you?

It helps speed up our process with the clients. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WebEngage?

Creation of customer journey to automate all your communication with customers. Technical and support staff is very helpful Review collected by and hosted on G2.com.

What do you dislike about WebEngage?

Analytics is not detailed compared to Google Analytics Review collected by and hosted on G2.com.

Recommendations to others considering WebEngage:

Very helpful for marketing people Review collected by and hosted on G2.com.

What problems is WebEngage solving and how is that benefiting you?

We are using Webengage as a marketing automation platform. We are using it for customer communication and engagement through sending push notification, In App notification. The major benefit of this platform is that you can automate the process through customer journey. Review collected by and hosted on G2.com.

NW
Marketing Manager
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WebEngage?

The customizability. I appreciated that Web Engage allowed me to build out an approach that was specific to my needs. Review collected by and hosted on G2.com.

What do you dislike about WebEngage?

The interface at times felt a bit confusing. Review collected by and hosted on G2.com.

What problems is WebEngage solving and how is that benefiting you?

How to digitally breakthrough to our audience without being unabashedly in their face. Web Engage has helped me identify ways to achieve that. Review collected by and hosted on G2.com.