Tracker Reviews & Product Details

First, the customer service. The fact that you can type in the message help ticker at the bottom and actually get a live person, instead of AI, is EXTREMELY useful!

I also love that you can click/drag a resume to their drop box and it automatically will create a candidate's profile for you, which saves tons of times.

This is an ATS everyone in the recruiting space should be using. Review collected by and hosted on G2.com.

So far it's been a good experience. There's a lot to it, so just know there's a lot to learn. But, it all seems very beneficial. Review collected by and hosted on G2.com.

As a Recruiter turned Account Executive striving to streamline processes and enhance efficiency, I recently started using Tracker in my operations, and the results have been impressive. The interface is intuitively designed, making it easy for both seasoned recruiters and newcomers to navigate. The dashboard provides a comprehensive overview of candidate pipelines, client interactions, and key metrics, ensuring that no important detail is overlooked. Customizable views and filters allow for personalized workflows, accommodating diverse recruitment and account management needs.

Additionally, the customer support provided by Tracker's team has been exceptional. From onboarding assistance to ongoing technical support, their responsiveness and expertise have ensured a smooth transition and continuous operational support. Review collected by and hosted on G2.com.

As a newer user of Tracker, there isn't anything that I dislike about it that I've discovered. Review collected by and hosted on G2.com.

I enjoy the dashboards the most - as it is a great to see how well a recruiter is performing day to day / month to month. The quick response from Eric today was also great, had my issue resolved in less than 20 mins. Being new to recruitment, I had never used an ATS before but I find tracker very easy to use. Review collected by and hosted on G2.com.

Having to open up the full candidate profile to send trackable emails sometimes is a bit of an inconvience. Review collected by and hosted on G2.com.

We've been working with Tracker for several years, and no matter how big they grow, they still offer a level of speed and responsiveness that I find so reassuring. The product has evolved significantly since we migrated from Bullhorn. What an outstanding upgrade. The chat help (Kristen, Eric and Andrew specifically) is always friendly, patient and resourceful.

I'm in Tracker ALL day communicating with clients and our Talent, I'm so grateful for a tool that's as easy to use, while constantly offering new features and upgrades. Review collected by and hosted on G2.com.

I do wish there was 24 hour actual chat help, but the support videos always get me through. Review collected by and hosted on G2.com.

I am new to Tracker, but it has excellent functionality, is relatively easy to use, and has an excellent support staff, especially Kristen. Review collected by and hosted on G2.com.

Now that all of my data has been imported, there is nothing I don't like about the system. It is exactly what I need. Review collected by and hosted on G2.com.

Tracker Customer Service is great!! They have a chat option and its a real person! NOT A BOT. Also they actually help! Especially great for newer recruiters to be able to trouble shoot technical issues directly with admins. Review collected by and hosted on G2.com.

There is no option for Arizona timezone so we have to change the timezones even though in AZ we dont change timezones to maintain the correct time. Not a huge deal, just something that probably needs to be updated. Review collected by and hosted on G2.com.

We upgraded our system to Tracker a little over a year ago. We have been very pleased with the change because of two key reasons: 1) The system is extremely customizable. This is critical for us because we are a very non-traditional recruiting firm. 2) The support has been exceptional. Our relationship began with Noah who is hands down the best integration partner I've ever worked with and the support we get in the online chat from Eric and Kristin has always been timely, professional, and personal. I've always felt like everyone I've worked with at Tracker cares about our business and making Tracker the best it can be for us. Review collected by and hosted on G2.com.

There are occaisionally functions we would like that the system cannot accomodate because of our unique needs. However, to date, support has always helped us find a way to accomplish what we're trying to do in an acceptable way. Review collected by and hosted on G2.com.

Britanny provided us with a great onboarding experience and customer service. She was responsive, provided thoughtful advice to our questions, and was always proactive to our needs. The platform is simple to use and user-friendly. The implementation process has been easy. Review collected by and hosted on G2.com.

I would like more flexibility around customizing some of the standard fields and cards. Review collected by and hosted on G2.com.

Tracker has a clear and simple layout which makes it easy to use. I also like that there is an app available. Review collected by and hosted on G2.com.

My only issue is that there could be less fields to put information. It seems like there are often 3 or 4 areas to put notes in when it could just be in one location. Review collected by and hosted on G2.com.

I really appreciate the customer support! Yesterday, I needed assistance with something, and I reached out to customer support. Kristen Lane responded immediately with clear and easy-to-follow instructions. She was incredibly helpful and made the process so much easier. Review collected by and hosted on G2.com.

Nothing yet. Although I haven't fully explored all its features yet, from what I've experienced so far, it's an excellent system Review collected by and hosted on G2.com.