Tebra (previously Kareo + PatientPop) Reviews & Product Details - Page 3

It is user and client friendly. I would highly recommend Review collected by and hosted on G2.com.

the that app does have a telehealth feature and the alert is not visible when making an appointment Review collected by and hosted on G2.com.

I like the ease of use. It is very user friendly. Review collected by and hosted on G2.com.

It is expensive. I think other EHR are less expensive and has more capabilities. Review collected by and hosted on G2.com.

Very easy to use and self explanatory. Great customer service Review collected by and hosted on G2.com.

I do not dislike anything, i't a great platform Review collected by and hosted on G2.com.

The app was helpful in finding patient charts. Review collected by and hosted on G2.com.

Nothing. I enjoyed all features offered. Review collected by and hosted on G2.com.

The ability to calculate the payments & organization. The training videos allowed me to have a better understanding on how to work the software when it was time to utilize it for the patients. Review collected by and hosted on G2.com.

None at the moment since I have not encountered any issues yet. Review collected by and hosted on G2.com.

We essentially just stated using Kareo. When we did the initial demo for the program, it seemed pretty used friendly. However, since Kareo changed to Tebra, the entire aesthetic of the program changed and it is very difficult to use. It is not the same program. Review collected by and hosted on G2.com.

The diagnosis codes in the notes are EXTREMELY difficult to use. You have to enter the same code 3 times to get it to actually go into the note and it keeps asking for more and more specific codes. You can't just put "I10 - Hypertension". You put I10 and it askes what type of hypertension and give 15 codes. Then you have to put the SNOMED code in, which is pointless. A doctor DID NOT design this program and if they did, they are morons.

The prescribing part of the software is clunky and inefficient. You can't just put one pharmacy for all medications. You have to potentially add the pharmacy in for each separate medication, even if you select to Renew all of the prescriptions at once. I do not know who designed this EHR, but they have never worked in a medical practice in their life.

It is extremely difficult to get a support person on the phone. Once you do, they tend to be as helpful as they can be with a horrible system. We are SERIOUSLY considering ending our contract after two months and switching to another system. Review collected by and hosted on G2.com.

It is very intuitive. I enjoy it a lot compared to other EHRS Review collected by and hosted on G2.com.

I really can't think of anything. Like I've said before, it is an intuitive product. Review collected by and hosted on G2.com.

I love being able to check insurance benefits with one simple click of the mouse!! Review collected by and hosted on G2.com.

Sometimes it takes a long time to open certain patient accounts that are long time patients with a lot of data. Review collected by and hosted on G2.com.

Userface is user friendly, not overly complicated or difficult to navigate which is most important to me. Easy to switch between different tabs and find what you're looking for. Review collected by and hosted on G2.com.

Perhaps the immunization and screening recommendations could be displayed in a more helpful way. Review collected by and hosted on G2.com.

Not one thing has been helpful from day one. This is the worst platform. Review collected by and hosted on G2.com.

We have found that Kareo/ Tebra is horrible. We have a programming issue with Medicare Part A as we are a Facility PT/ OT Therapy Billing. We have not been paid for any claims since 05/19/2023. We advised this is a urgent issue for our practice. We are 65% Medicare bases. Medicare Part A Changed its format and I have been working with Medicare and trying to work with this software. First the case was advised it was escalated that you can't talk to programiming. Refused to let us talk to the clearing house. Then I called today and asked for supervisor and we were forbidden to get a person, they said they were too busy. I feel like everything for billing is not a priority. We waited Two Months for the installation of this service and the lack of support is horrible. We were never even trained by implementation. They have no answers. They even screwed up our invoicing, and charged for the two months we were not even able to bill due to installation. That is still and on going issue. We are so disappointed and would never suggest these companies. Review collected by and hosted on G2.com.