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Best Medical Billing Software

Dominick Duda
DD
Researched and written by Dominick Duda

Medical billing software is used by medical organizations to create and manage invoices for the services they provide. Healthcare institutions require industry-specific billing features, as medical invoicing varies according to patient diagnostic, treatment, and healthcare coverage.

Medical billing software ensures compliance with healthcare regulations like the Health Insurance Portability and Accountability Act (HIPAA). Additionally, these solutions can enhance the accuracy and speed of the billing process for healthcare organizations. Some advanced solutions also provide functionality for revenue management or profitability analysis.

Medical billing software must integrate with medical practice management software, which holds patient information, and accounting software, which processes payments. Integration with benefit carriers is also necessary for electronic invoices or claim submissions.

Some medical billing companies sell their own software and provide a range of outsourced medical billing and revenue cycle management services like insurance verification, prior authorization, medical coding, claim submissions, patient billing, collections, denial management, electronic claim submission, and accounts receivable management.

To qualify for inclusion in the Medical Billing category, a product must:

Generate invoices for multiple treatments, medication, radiology, or lab tests
Send bills electronically to patients, other medical providers, or insurance companies
Manage the claim process from capture to reimbursement
Include features for automated matching between invoices and orders

Best Medical Billing Software At A Glance

Best for Small Businesses:
Best for Mid-Market:
Highest User Satisfaction:
Best Free Software:
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Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
202 Listings in Medical Billing Available
(363)4.5 out of 5
1st Easiest To Use in Medical Billing software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Carepatron is an all-in-one Healthcare OS. It’s the hub where solo practitioners or teams come together to plan, organize, and collaborate on work using online booking, health records, tasks, notes

    Users
    • Therapist
    • Owner
    Industries
    • Mental Health Care
    • Health, Wellness and Fitness
    Market Segment
    • 95% Small-Business
    • 4% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Carepatron is a healthcare management software that offers features such as client assessments, note-taking, scheduling, and billing.
    • Reviewers like the user-friendly interface, the availability of templates, the comprehensive scheduling features, and the responsive customer support.
    • Users reported issues with the initial setup, limited customization options, occasional software glitches, and a lack of offline functionality.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Carepatron Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    273
    Helpful
    142
    Affordable
    117
    Features
    106
    Customer Support
    95
    Cons
    Missing Features
    94
    Limited Features
    79
    Limited Templates
    45
    Template Limitations
    38
    Limited Customization
    36
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Carepatron features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.4
    9.1
    Ease of Admin
    Average: 8.3
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    0.7
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2018
    HQ Location
    408 W 14th Street New York, NY 10014
    Twitter
    @CarepatronHQ
    293 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Carepatron is an all-in-one Healthcare OS. It’s the hub where solo practitioners or teams come together to plan, organize, and collaborate on work using online booking, health records, tasks, notes

Users
  • Therapist
  • Owner
Industries
  • Mental Health Care
  • Health, Wellness and Fitness
Market Segment
  • 95% Small-Business
  • 4% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Carepatron is a healthcare management software that offers features such as client assessments, note-taking, scheduling, and billing.
  • Reviewers like the user-friendly interface, the availability of templates, the comprehensive scheduling features, and the responsive customer support.
  • Users reported issues with the initial setup, limited customization options, occasional software glitches, and a lack of offline functionality.
Carepatron Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
273
Helpful
142
Affordable
117
Features
106
Customer Support
95
Cons
Missing Features
94
Limited Features
79
Limited Templates
45
Template Limitations
38
Limited Customization
36
Carepatron features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.4
9.1
Ease of Admin
Average: 8.3
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
0.7
How long did it take to go live?
Average: 3.7
Seller Details
Company Website
Year Founded
2018
HQ Location
408 W 14th Street New York, NY 10014
Twitter
@CarepatronHQ
293 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Delivering on the promise of health information technology, Henry Schein Medical Systems/MicroMD provides simple yet powerful EMR and practice management solutions that facilitate the delivery of supe

    Users
    No information available
    Industries
    • Hospital & Health Care
    Market Segment
    • 60% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • MicroMD PM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Customizability
    6
    Customization
    4
    Seamless Transition
    4
    Seamless Transitions
    4
    Cons
    Poor Documentation
    2
    Slow Performance
    2
    Appointment Management
    1
    Difficult Setup
    1
    Inefficient Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MicroMD PM features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 8.4
    9.0
    Ease of Admin
    Average: 8.3
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    10.0
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1932
    HQ Location
    Melville, NY
    Twitter
    @HenrySchein
    25,361 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,043 employees on LinkedIn®
    Ownership
    NASDAQ:HSIC
Product Description
How are these determined?Information
This description is provided by the seller.

Delivering on the promise of health information technology, Henry Schein Medical Systems/MicroMD provides simple yet powerful EMR and practice management solutions that facilitate the delivery of supe

Users
No information available
Industries
  • Hospital & Health Care
Market Segment
  • 60% Small-Business
  • 28% Mid-Market
MicroMD PM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Customizability
6
Customization
4
Seamless Transition
4
Seamless Transitions
4
Cons
Poor Documentation
2
Slow Performance
2
Appointment Management
1
Difficult Setup
1
Inefficient Reporting
1
MicroMD PM features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.4
9.0
Ease of Admin
Average: 8.3
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
10.0
How long did it take to go live?
Average: 3.7
Seller Details
Year Founded
1932
HQ Location
Melville, NY
Twitter
@HenrySchein
25,361 Twitter followers
LinkedIn® Page
www.linkedin.com
10,043 employees on LinkedIn®
Ownership
NASDAQ:HSIC

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Facets is a modular system integrating consumer, care, claims and revenue management to help organizations meet their business goals.

    Users
    No information available
    Industries
    • Insurance
    Market Segment
    • 47% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • TriZetto Facets Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Comprehensive
    1
    Ease of Use
    1
    Flexibility
    1
    Integrations
    1
    Simple
    1
    Cons
    Complex Navigation
    1
    System Unreliability
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TriZetto Facets features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cognizant
    Year Founded
    1994
    HQ Location
    Teaneck, NJ
    Twitter
    @Cognizant
    723,142 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    326,152 employees on LinkedIn®
    Ownership
    NASDAQ:CTSH
Product Description
How are these determined?Information
This description is provided by the seller.

Facets is a modular system integrating consumer, care, claims and revenue management to help organizations meet their business goals.

Users
No information available
Industries
  • Insurance
Market Segment
  • 47% Mid-Market
  • 29% Enterprise
TriZetto Facets Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Comprehensive
1
Ease of Use
1
Flexibility
1
Integrations
1
Simple
1
Cons
Complex Navigation
1
System Unreliability
1
TriZetto Facets features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Cognizant
Year Founded
1994
HQ Location
Teaneck, NJ
Twitter
@Cognizant
723,142 Twitter followers
LinkedIn® Page
www.linkedin.com
326,152 employees on LinkedIn®
Ownership
NASDAQ:CTSH
By SPRY
(45)4.6 out of 5
3rd Easiest To Use in Medical Billing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SPRY is a comprehensive clinic management platform specifically designed for physical therapy (PT) clinics, offering an end-to-end solution that streamlines operations for clinic owners, physical ther

    Users
    • Physical Therapist
    • Owner
    Industries
    • Health, Wellness and Fitness
    • Medical Practice
    Market Segment
    • 76% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SPRY is an electronic medical record (EMR) system designed for outpatient therapy, offering features such as scheduling, documentation, billing, and patient management.
    • Reviewers like SPRY's user-friendly interface, efficient documentation process, customizable templates, and the ability for patients to manage their own schedules, which overall improves workflow and allows more time for patient care.
    • Reviewers mentioned issues with SPRY such as frequent system crashes, bugs, slow loading times, and difficulties with the billing aspect of the system, as well as a need for improvements in reporting capabilities and certain features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SPRY Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Efficiency
    24
    Customer Support
    15
    Helpful
    15
    Efficiency Improvement
    14
    Cons
    Technical Issues
    10
    Software Bugs
    8
    Limited Features
    7
    Slow Performance
    7
    Appointment Management
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SPRY features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.4
    8.6
    Ease of Admin
    Average: 8.3
    7.5
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    1.5
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SPRY
    Company Website
    Year Founded
    2021
    HQ Location
    Wilmington, US
    Twitter
    @SPRY575503
    8 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SPRY is a comprehensive clinic management platform specifically designed for physical therapy (PT) clinics, offering an end-to-end solution that streamlines operations for clinic owners, physical ther

Users
  • Physical Therapist
  • Owner
Industries
  • Health, Wellness and Fitness
  • Medical Practice
Market Segment
  • 76% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SPRY is an electronic medical record (EMR) system designed for outpatient therapy, offering features such as scheduling, documentation, billing, and patient management.
  • Reviewers like SPRY's user-friendly interface, efficient documentation process, customizable templates, and the ability for patients to manage their own schedules, which overall improves workflow and allows more time for patient care.
  • Reviewers mentioned issues with SPRY such as frequent system crashes, bugs, slow loading times, and difficulties with the billing aspect of the system, as well as a need for improvements in reporting capabilities and certain features.
SPRY Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Efficiency
24
Customer Support
15
Helpful
15
Efficiency Improvement
14
Cons
Technical Issues
10
Software Bugs
8
Limited Features
7
Slow Performance
7
Appointment Management
6
SPRY features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.4
8.6
Ease of Admin
Average: 8.3
7.5
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
1.5
How long did it take to go live?
Average: 3.7
Seller Details
Seller
SPRY
Company Website
Year Founded
2021
HQ Location
Wilmington, US
Twitter
@SPRY575503
8 Twitter followers
LinkedIn® Page
www.linkedin.com
108 employees on LinkedIn®
(62)3.6 out of 5
7th Easiest To Use in Medical Billing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AdvancedMD is a unified suite of software solutions designed for mental health, physical therapy and medical healthcare organizations and independent physician practices. Features include practice man

    Users
    No information available
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 63% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • AdvancedMD Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Appointment Scheduling
    2
    Ease of Use
    2
    Scheduling
    2
    Setup Ease
    2
    Billing
    1
    Cons
    Poor Functionality
    2
    Poor Usability
    2
    Training Deficiency
    2
    Billing Issues
    1
    Communication Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • AdvancedMD features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.4
    7.5
    Ease of Admin
    Average: 8.3
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    1.2
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1999
    HQ Location
    South Jordan, UT
    Twitter
    @advancedmd
    46,960 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    674 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AdvancedMD is a unified suite of software solutions designed for mental health, physical therapy and medical healthcare organizations and independent physician practices. Features include practice man

Users
No information available
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 63% Small-Business
  • 27% Mid-Market
AdvancedMD Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Appointment Scheduling
2
Ease of Use
2
Scheduling
2
Setup Ease
2
Billing
1
Cons
Poor Functionality
2
Poor Usability
2
Training Deficiency
2
Billing Issues
1
Communication Issues
1
AdvancedMD features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.4
7.5
Ease of Admin
Average: 8.3
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
1.2
How long did it take to go live?
Average: 3.7
Seller Details
Year Founded
1999
HQ Location
South Jordan, UT
Twitter
@advancedmd
46,960 Twitter followers
LinkedIn® Page
www.linkedin.com
674 employees on LinkedIn®
(114)4.6 out of 5
4th Easiest To Use in Medical Billing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A leader in innovative healthcare technology for over 30 years, Rectangle Health is a trusted partner to more than 40,000 healthcare providers. The company’s comprehensive platform, Practice Managemen

    Users
    No information available
    Industries
    • Medical Practice
    • Health, Wellness and Fitness
    Market Segment
    • 92% Small-Business
    • 6% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rectangle Health Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Payment Processing
    4
    Customer Support
    3
    Online Payments
    3
    Accessibility
    2
    Cons
    Inefficiency
    3
    EMR Integration Issues
    2
    Lack of Automation
    2
    Manual Entry
    2
    System Usability
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rectangle Health features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.4
    9.4
    Ease of Admin
    Average: 8.3
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    0.0
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1993
    HQ Location
    Valhalla, NY
    Twitter
    @rectanglehealth
    383 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    316 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

A leader in innovative healthcare technology for over 30 years, Rectangle Health is a trusted partner to more than 40,000 healthcare providers. The company’s comprehensive platform, Practice Managemen

Users
No information available
Industries
  • Medical Practice
  • Health, Wellness and Fitness
Market Segment
  • 92% Small-Business
  • 6% Mid-Market
Rectangle Health Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Payment Processing
4
Customer Support
3
Online Payments
3
Accessibility
2
Cons
Inefficiency
3
EMR Integration Issues
2
Lack of Automation
2
Manual Entry
2
System Usability
2
Rectangle Health features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.4
9.4
Ease of Admin
Average: 8.3
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
0.0
How long did it take to go live?
Average: 3.7
Seller Details
Company Website
Year Founded
1993
HQ Location
Valhalla, NY
Twitter
@rectanglehealth
383 Twitter followers
LinkedIn® Page
www.linkedin.com
316 employees on LinkedIn®
(37)4.0 out of 5
5th Easiest To Use in Medical Billing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Phreesia platform makes care easier everyday by empowering patients to manage their own care and giving staff tools that automate time-consuming tasks and increase revenue. With automated too

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 54% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Phreesia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Features
    3
    Time-saving
    3
    Customer Support
    2
    Helpful
    2
    Cons
    Integration Issues
    2
    Lack of Automation
    2
    Technical Issues
    2
    Data Management Issues
    1
    Difficult Navigation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Phreesia features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.4
    8.1
    Ease of Admin
    Average: 8.3
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    2.1
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Phreesia
    Year Founded
    2005
    HQ Location
    Wilmington, DE
    Twitter
    @phreesia
    1,572 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,905 employees on LinkedIn®
    Ownership
    NYSE: PHR
Product Description
How are these determined?Information
This description is provided by the seller.

The Phreesia platform makes care easier everyday by empowering patients to manage their own care and giving staff tools that automate time-consuming tasks and increase revenue. With automated too

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 54% Small-Business
  • 41% Mid-Market
Phreesia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Features
3
Time-saving
3
Customer Support
2
Helpful
2
Cons
Integration Issues
2
Lack of Automation
2
Technical Issues
2
Data Management Issues
1
Difficult Navigation
1
Phreesia features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.4
8.1
Ease of Admin
Average: 8.3
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
2.1
How long did it take to go live?
Average: 3.7
Seller Details
Seller
Phreesia
Year Founded
2005
HQ Location
Wilmington, DE
Twitter
@phreesia
1,572 Twitter followers
LinkedIn® Page
www.linkedin.com
1,905 employees on LinkedIn®
Ownership
NYSE: PHR
(94)4.5 out of 5
2nd Easiest To Use in Medical Billing software
Save to My Lists
Entry Level Price:$25/mo for the first c...
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TherapyNotes™ is the most trusted online practice management and EHR software for behavioral health practices of all sizes. With over 60,000 users, we're considered the largest platform for mental hea

    Users
    • Therapist
    Industries
    • Mental Health Care
    • Hospital & Health Care
    Market Segment
    • 78% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • TherapyNotes Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    8
    Ease of Use
    8
    Efficiency
    7
    Helpful
    6
    Organization
    5
    Cons
    Billing Issues
    2
    Form Usability
    2
    Update Issues
    2
    Calendar Integration Issues
    1
    Calendar Syncing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TherapyNotes features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.4
    9.4
    Ease of Admin
    Average: 8.3
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    0.0
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    Horsham, PA
    Twitter
    @TherapyNotes
    4,609 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    267 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TherapyNotes™ is the most trusted online practice management and EHR software for behavioral health practices of all sizes. With over 60,000 users, we're considered the largest platform for mental hea

Users
  • Therapist
Industries
  • Mental Health Care
  • Hospital & Health Care
Market Segment
  • 78% Small-Business
  • 16% Mid-Market
TherapyNotes Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
8
Ease of Use
8
Efficiency
7
Helpful
6
Organization
5
Cons
Billing Issues
2
Form Usability
2
Update Issues
2
Calendar Integration Issues
1
Calendar Syncing Issues
1
TherapyNotes features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.4
9.4
Ease of Admin
Average: 8.3
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
0.0
How long did it take to go live?
Average: 3.7
Seller Details
Year Founded
2010
HQ Location
Horsham, PA
Twitter
@TherapyNotes
4,609 Twitter followers
LinkedIn® Page
www.linkedin.com
267 employees on LinkedIn®
(161)4.4 out of 5
6th Easiest To Use in Medical Billing software
Save to My Lists
Entry Level Price:Starting at $99.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WebPT empowers rehab therapists to better engage patients, improve care, and achieve scalable growth with solutions to help manage every aspect of their practice. As the industry’s most innovative, co

    Users
    • Physical Therapist
    • Office Manager
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • WebPT Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Scheduling
    3
    Scheduling Efficiency
    3
    Communication
    2
    Documentation
    2
    Cons
    Technical Issues
    4
    Data Management Issues
    3
    Limited Features
    3
    System Instability
    3
    Billing Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • WebPT features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.4
    9.1
    Ease of Admin
    Average: 8.3
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    0.0
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    WebPT
    Year Founded
    2008
    HQ Location
    Phoenix, AZ
    Twitter
    @WebPT
    15,992 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    879 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WebPT empowers rehab therapists to better engage patients, improve care, and achieve scalable growth with solutions to help manage every aspect of their practice. As the industry’s most innovative, co

Users
  • Physical Therapist
  • Office Manager
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
WebPT Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Scheduling
3
Scheduling Efficiency
3
Communication
2
Documentation
2
Cons
Technical Issues
4
Data Management Issues
3
Limited Features
3
System Instability
3
Billing Issues
2
WebPT features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.4
9.1
Ease of Admin
Average: 8.3
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
0.0
How long did it take to go live?
Average: 3.7
Seller Details
Seller
WebPT
Year Founded
2008
HQ Location
Phoenix, AZ
Twitter
@WebPT
15,992 Twitter followers
LinkedIn® Page
www.linkedin.com
879 employees on LinkedIn®
(234)4.1 out of 5
Optimized for quick response
8th Easiest To Use in Medical Billing software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Looking to harness the full power of the Tebra platform? Our practice success platform includes a certified electronic health record solution built to empower today’s providers with robust clinical ch

    Users
    • Owner
    • Office Manager
    Industries
    • Medical Practice
    • Hospital & Health Care
    Market Segment
    • 88% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tebra (previously Kareo + PatientPop) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Efficiency
    17
    Helpful
    16
    Simple
    14
    Scheduling
    12
    Cons
    Missing Features
    23
    Limited Features
    18
    Technical Issues
    17
    Poor Customer Support
    14
    Customer Service Issues
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tebra (previously Kareo + PatientPop) features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.4
    8.4
    Ease of Admin
    Average: 8.3
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    1.3
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Tebra
    Company Website
    HQ Location
    Corona del Mar, California, United States
    Twitter
    @TebraOfficial
    11,190 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,041 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Looking to harness the full power of the Tebra platform? Our practice success platform includes a certified electronic health record solution built to empower today’s providers with robust clinical ch

Users
  • Owner
  • Office Manager
Industries
  • Medical Practice
  • Hospital & Health Care
Market Segment
  • 88% Small-Business
  • 10% Mid-Market
Tebra (previously Kareo + PatientPop) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Efficiency
17
Helpful
16
Simple
14
Scheduling
12
Cons
Missing Features
23
Limited Features
18
Technical Issues
17
Poor Customer Support
14
Customer Service Issues
13
Tebra (previously Kareo + PatientPop) features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.4
8.4
Ease of Admin
Average: 8.3
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
1.3
How long did it take to go live?
Average: 3.7
Seller Details
Seller
Tebra
Company Website
HQ Location
Corona del Mar, California, United States
Twitter
@TebraOfficial
11,190 Twitter followers
LinkedIn® Page
www.linkedin.com
1,041 employees on LinkedIn®
(22)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $28.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fusion is an EHR, built by physical, occupational, and speech therapists who understand the unique needs of your specialty. Streamline your daily admin, scheduling, and reporting by using our more tha

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 77% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fusion Web Clinic is a software used for scheduling, documentation, and billing in multi-disciplinary, pediatric clinics.
    • Reviewers appreciate Fusion Web Clinic's user-friendly interface, efficient billing system, and the ability to customize frequently used phrases with their 'quick phrases' feature, which saves a lot of time.
    • Users experienced challenges with the functionality of the word banks and drop-down options, difficulty in analyzing billing reports, and issues with the system occasionally shutting down.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fusion Web Clinic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Intuitive Use
    7
    Features
    5
    Helpful
    5
    User Interface
    5
    Cons
    Missing Features
    5
    Billing Issues
    4
    Form Usability
    4
    Scheduling Issues
    4
    Difficult Navigation
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fusion Web Clinic features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.4
    9.2
    Ease of Admin
    Average: 8.3
    0.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    0.0
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2020
    HQ Location
    Birmingham, US
    Twitter
    @therapybrands
    330 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    412 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fusion is an EHR, built by physical, occupational, and speech therapists who understand the unique needs of your specialty. Streamline your daily admin, scheduling, and reporting by using our more tha

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 77% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fusion Web Clinic is a software used for scheduling, documentation, and billing in multi-disciplinary, pediatric clinics.
  • Reviewers appreciate Fusion Web Clinic's user-friendly interface, efficient billing system, and the ability to customize frequently used phrases with their 'quick phrases' feature, which saves a lot of time.
  • Users experienced challenges with the functionality of the word banks and drop-down options, difficulty in analyzing billing reports, and issues with the system occasionally shutting down.
Fusion Web Clinic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Intuitive Use
7
Features
5
Helpful
5
User Interface
5
Cons
Missing Features
5
Billing Issues
4
Form Usability
4
Scheduling Issues
4
Difficult Navigation
3
Fusion Web Clinic features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.4
9.2
Ease of Admin
Average: 8.3
0.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
0.0
How long did it take to go live?
Average: 3.7
Seller Details
Company Website
Year Founded
2020
HQ Location
Birmingham, US
Twitter
@therapybrands
330 Twitter followers
LinkedIn® Page
www.linkedin.com
412 employees on LinkedIn®
(77)4.2 out of 5
9th Easiest To Use in Medical Billing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The preeminent platform for enterprise and mid-sized outpatient therapy organizations, including physical therapy, occupational therapy, speech therapy, and multidisciplinary practices across all trea

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 43% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Raintree Systems Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Efficiency
    18
    Helpful
    18
    Customer Support
    12
    Customization
    12
    Cons
    System Usability
    13
    Not User-Friendly
    12
    Difficult Navigation
    11
    Poor Usability
    11
    Inefficiency
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Raintree Systems features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.4
    7.4
    Ease of Admin
    Average: 8.3
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    5.3
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1983
    HQ Location
    Temecula, CA
    LinkedIn® Page
    www.linkedin.com
    239 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The preeminent platform for enterprise and mid-sized outpatient therapy organizations, including physical therapy, occupational therapy, speech therapy, and multidisciplinary practices across all trea

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 43% Mid-Market
  • 42% Small-Business
Raintree Systems Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Efficiency
18
Helpful
18
Customer Support
12
Customization
12
Cons
System Usability
13
Not User-Friendly
12
Difficult Navigation
11
Poor Usability
11
Inefficiency
9
Raintree Systems features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.4
7.4
Ease of Admin
Average: 8.3
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
5.3
How long did it take to go live?
Average: 3.7
Seller Details
Company Website
Year Founded
1983
HQ Location
Temecula, CA
LinkedIn® Page
www.linkedin.com
239 employees on LinkedIn®
(106)3.4 out of 5
13th Easiest To Use in Medical Billing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health managem

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 42% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • athenaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Efficiency
    2
    Features
    2
    Product Satisfaction
    2
    Accessibility
    1
    Cons
    Billing Issues
    2
    Complex Navigation
    2
    Difficult Navigation
    2
    EMR Integration Issues
    2
    Expensive
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • athenaOne features and usability ratings that predict user satisfaction
    7.2
    Has the product been a good partner in doing business?
    Average: 8.4
    6.9
    Ease of Admin
    Average: 8.3
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    3.1
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1997
    HQ Location
    Watertown, MA
    Twitter
    @athenahealth
    24,851 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,974 employees on LinkedIn®
    Ownership
    NASDAQ: ATHN
Product Description
How are these determined?Information
This description is provided by the seller.

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health managem

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 42% Small-Business
  • 37% Mid-Market
athenaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Efficiency
2
Features
2
Product Satisfaction
2
Accessibility
1
Cons
Billing Issues
2
Complex Navigation
2
Difficult Navigation
2
EMR Integration Issues
2
Expensive
2
athenaOne features and usability ratings that predict user satisfaction
7.2
Has the product been a good partner in doing business?
Average: 8.4
6.9
Ease of Admin
Average: 8.3
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
3.1
How long did it take to go live?
Average: 3.7
Seller Details
Year Founded
1997
HQ Location
Watertown, MA
Twitter
@athenahealth
24,851 Twitter followers
LinkedIn® Page
www.linkedin.com
7,974 employees on LinkedIn®
Ownership
NASDAQ: ATHN
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CentralReach is an EMR, practice management, and clinical platform for Applied Behavior Analysis (ABA) practices and others who provide autism and Intellectual and Developmental Disabilities (IDD) car

    Users
    No information available
    Industries
    • Mental Health Care
    • Individual & Family Services
    Market Segment
    • 63% Mid-Market
    • 25% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CentralReach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Access
    2
    Accessibility
    2
    Comprehensive Features
    2
    Customer Support
    2
    Cons
    Difficult Setup
    1
    Login Issues
    1
    Slow Performance
    1
    Software Bugs
    1
    System Unreliability
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CentralReach features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.4
    8.1
    Ease of Admin
    Average: 8.3
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    1.9
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    Fort Lauderdale, Florida
    Twitter
    @CentralReach
    1,543 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CentralReach is an EMR, practice management, and clinical platform for Applied Behavior Analysis (ABA) practices and others who provide autism and Intellectual and Developmental Disabilities (IDD) car

Users
No information available
Industries
  • Mental Health Care
  • Individual & Family Services
Market Segment
  • 63% Mid-Market
  • 25% Small-Business
CentralReach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Access
2
Accessibility
2
Comprehensive Features
2
Customer Support
2
Cons
Difficult Setup
1
Login Issues
1
Slow Performance
1
Software Bugs
1
System Unreliability
1
CentralReach features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.4
8.1
Ease of Admin
Average: 8.3
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
1.9
How long did it take to go live?
Average: 3.7
Seller Details
Year Founded
2010
HQ Location
Fort Lauderdale, Florida
Twitter
@CentralReach
1,543 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At the forefront of interoperability, Brightree’s cloud-based business management software and integrated solutions help HME/DMEs to generate new cash flows, share data seamlessly with referral sourc

    Users
    No information available
    Industries
    • Medical Devices
    Market Segment
    • 56% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Brightree HME / DME Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Billing
    1
    Ease of Use
    1
    Cons
    Note Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Brightree HME / DME features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.4
    9.4
    Ease of Admin
    Average: 8.3
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
    0.0
    How long did it take to go live?
    Average: 3.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Brightree
    Year Founded
    2002
    HQ Location
    Lawrenceville, GA
    Twitter
    @Brightree
    2,011 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    566 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At the forefront of interoperability, Brightree’s cloud-based business management software and integrated solutions help HME/DMEs to generate new cash flows, share data seamlessly with referral sourc

Users
No information available
Industries
  • Medical Devices
Market Segment
  • 56% Small-Business
  • 25% Mid-Market
Brightree HME / DME Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Billing
1
Ease of Use
1
Cons
Note Management
1
Brightree HME / DME features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.4
9.4
Ease of Admin
Average: 8.3
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
0.0
How long did it take to go live?
Average: 3.7
Seller Details
Seller
Brightree
Year Founded
2002
HQ Location
Lawrenceville, GA
Twitter
@Brightree
2,011 Twitter followers
LinkedIn® Page
www.linkedin.com
566 employees on LinkedIn®

Learn More About Medical Billing Software

What is Medical Billing Software?

Any health care organization, whether it’s a small, specialized practice or an enterprise hospital, deals with invoices, payments, insurance claims, and overall finances. Many medical practice management solutions come bundled with medical billing functionality that ranges from automating the creation and sending of invoices to thorough claims processing. However, some practice management solutions do not include medical billing functionality, and some health care practices have no need for a comprehensive, end-to-end platform to streamline their billing process.

This is where medical billing software comes in.

In a nutshell, medical billing software automates a medical practice’s invoicing and claims processes. The solution has the ability to turn an office paperless and digital, which has the happy result of reducing overall billing errors and time spent on monitoring and managing a practice’s financial processes. Additionally, medical billing solutions can be deployed as an in-office solution, be outsourced to a medical billing service, or exist as a module within a comprehensive revenue cycle management system.

What Is the Difference Between Medical Billing Software and Revenue Cycle Management Software?

Revenue cycle management software takes on both administrative and clinical functions, simplifying and centralizing the overall patient revenue management process. Revenue cycle management systems leverage patient data, helping businesses uphold financial best practices, as well as effectively track the treatment and reception of patient care. Revenue cycle management software facilitates interoperability within a practice and even between a practice and insurance provider. Revenue cycle management software even provides granular data analytics that will help clinics and hospitals better understand billing practices and speed up existing reimbursement processes.

Why Use Medical Billing Software?

Medical billing software does more than automate billing and invoicing, thereby reducing the loads of paperwork and time usually spent on creating statements, verifying insurance coverage, and processing claims.

A few of the other benefits of using medical billing software include:

  • Better adherence to ICD-10 coding
  • Reduction of paper-based processes
  • Reduction of errors and more thorough, accurate documentation
  • More efficient processing and collection of claims
  • Efficient reimbursement cycles
  • Productive dialogue with insurance companies
  • Customization of billing according to specialized practice needs
  • Improvement in levels of patient satisfaction
  • Accurate tracking, monitoring, and reporting of patients’ finances

Who Uses Medical Billing Software?

A few of the common users of medical billing software include:

  • Medical practitioners
  • Front desk staff and office managers
  • Insurance companies
  • Health care providers
  • (Medical) billing service providers
  • Patients who receive invoices

Medical Billing Software Features

On a very general level, medical billing software eases the accounting needs of a medical practice. However, a user should know what distinguishes the variety of medical billing software from each other and identify the key features that will most benefit their practice. Common medical billing software features include:

Claims processing – Electronically processing and scrubbing claims enables a medical practice’s financial department to operate at higher volume, more efficiently and in a timely manner. By submitting claims to be scrubbed and processed, medical practices can avoid the time-consuming process of resubmitting them due to error.

Insurance verification – Verifying the status of a patient’s insurance coverage prior to their arrival helps minimize any uncomfortable or confrontational situations. This benefits front desk staff, especially if the chosen medical billing solution makes it an easy, simple process.

Electronic remittance – Electronic remittance advice (ERA) provides details about medical insurance payments, particularly regarding claim denials and their explanation. Many medical billing solutions facilitate importing information from ERAs so that your patient payment history can be completely comprehensive.

Invoice templates – Medical billing software provides templates that either come predefined or can be customized according to need.

Invoice generation – Invoices and statements are automatically generated and sent to patients, reducing the laborious task of creating and sending those out on a one-off basis.

Compliance – Medical billing software relieves the manual process of ensuring that practices adhere to relevant health care regulations.

Potential Issues with Medical Billing Software

Software evolves, and with that evolution, identified pain points are eased. However, issues still crop up when deploying or using medical billing software.

Lack of EHR integration — While some medical practice management solutions bundle together EHR and medical billing solutions, not all clinics have coexisting patient management and billing systems. Such disparate systems that begrudgingly communicate (if at all) with each other can severely dampen the efficiency of the medical billing solution. After all, if a health care organization can’t easily access, migrate, or share patient information, then the entire finance department gets frustrated.

Denial management — Not all claims will be okayed and processed duly. The biggest hurdles to claims denials include coding errors and value-based reimbursement policies. Providers and administrators have to constantly learn the ins and outs of factors like ICD-10 implementation and meaningful use processes so that they don’t inadvertently compromise the claims lifecycle.

Training and onboarding — Like any piece of technology, effective training and onboarding will speed up the adoption of the medical billing solution. The quicker that practitioners and administrators become comfortable with the software, the more empowered they will feel when utilizing and communicating about the solution. Regular training will also reduce any mistaken use, insufficient documentation, or miscommunication. Training will benefit staff when it comes to everyday use, as well as reducing errors in coding.