NextGen Healthcare EHR Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

NextGen Healthcare EHR Integrations

(1)
Verified by NextGen Healthcare EHR

NextGen Healthcare EHR Media

NextGen Healthcare EHR Demo - NGE Ambient Assist
NGE Ambient Assist
NextGen Healthcare EHR Demo - NGE Clinical Hub
NGE Clinical Hub
NextGen Healthcare EHR Demo - NGE Patient Payment
NGE Patient Payment
NextGen Healthcare EHR Demo - NGE Financial Billing
NGE Financial Billing
NextGen Healthcare EHR Demo - NGE Population Health
NGE Population Health
NextGen Healthcare EHR Demo - NGE Practice Management
Patient Chart
See more about how Altura Centers for Health utilizes NextGen Healthcare solutions to thrive and achieve better healthcare outcomes for all in the process.
Play NextGen Healthcare EHR Video
See more about how Altura Centers for Health utilizes NextGen Healthcare solutions to thrive and achieve better healthcare outcomes for all in the process.
See the value of NextGen Ambient Assist for yourself in this quick combination testimonial and demo.
Play NextGen Healthcare EHR Video
See the value of NextGen Ambient Assist for yourself in this quick combination testimonial and demo.
People caring for people. Parents caring for children. Children caring for their parents. Siblings helping siblings. Neighbors looking out for each other. And providers, caring for them all. That’s not just what we all do – it’s who we are.
Play NextGen Healthcare EHR Video
People caring for people. Parents caring for children. Children caring for their parents. Siblings helping siblings. Neighbors looking out for each other. And providers, caring for them all. That’s not just what we all do – it’s who we are.
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NextGen Healthcare EHR Reviews (164)

Reviews

NextGen Healthcare EHR Reviews (164)

3.7
164 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and customizability, making it simple for new staff to learn and adapt to their workflows. Many appreciate the comprehensive features that streamline patient management and billing processes. However, a common limitation noted is the excessive clicking required to navigate through various functions, which can hinder efficiency.

Pros & Cons

Generated from real user reviews
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AB
Small-Business (50 or fewer emp.)
"Efficient with Robust Mobile Features, But Setup Needs Improvement"
What do you like best about NextGen Healthcare EHR?

I like using the mobile app for NextGen Healthcare EHR as it allows me to look things up quickly when I'm not at the office or at home by a computer. It really saves a lot of time. I also appreciate their AI program, Ambient, which helps with charting by saving time and producing a detailed SOAP note. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

It's a bit of a clunky system. A lot of having to close one document to open another document, it could be more time efficient. Hated the initial setup. It was terrible. Every upgrade has had a host of problems and takes days to weeks before we are running efficiently again. The system goes down on a regular basis causing me to have to log in all over again which takes up to 5 minutes every time. Review collected by and hosted on G2.com.

Kim T.
KT
Managing Partner
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy Setup and User-Friendly, But Lacks API Integration"
What do you like best about NextGen Healthcare EHR?

This software is cloud-based, simple to set up, and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

They lack an API, which makes it difficult to achieve more advanced integrations. Review collected by and hosted on G2.com.

Abhi P.
AP
Business Development Executive
Small-Business (50 or fewer emp.)
"Positive & negative about NextGen Healthcare EHR.."
What do you like best about NextGen Healthcare EHR?

NextGen provides a user-friendly patient portal, allowing patients to view records, request refills, and message providers.

Offers reminders, drug interaction alerts, and care gap notifications, which help improve care and reduce risk. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

slow response times, limited support availability, and issues going unresolved.

I feel like I need to click 8 times to do something that should take 2

Updates may sometimes introduce bugs or disrupt previously working modules. Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

We're glad to hear that you find our patient portal user-friendly and beneficial for improving care. We appreciate your feedback and will share your concerns about slow response times and limited support availability with our team for further improvement.

Verified User in Medical Practice
AM
Mid-Market (51-1000 emp.)
"MSA Primary Care"
What do you like best about NextGen Healthcare EHR?

NexGen support has improved, and you receive fast and helpful support. EHR is easy to train new users. We currently do not use the PM side but are in the testing stage to starting using at MSA Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

The patient portal is hard for the patients to use, hard to get all our patients enrolled to cut down on the phone usage Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

Thank you for sharing your positive experience with our support and the ease of training new users on our EHR. We understand the challenges with the patient portal and are actively working on improvements to enhance the user experience. Your feedback is valuable to us, and we appreciate your patience as we work on addressing these issues.

Kevin M.
KM
Administrator
Mid-Market (51-1000 emp.)
"Great Revenue Insights, But Reports Need More Detail"
What do you like best about NextGen Healthcare EHR?

Revenue related reports helps me guide the practice Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Some reports could be more detailed and exact. Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

Thank you for sharing your positive experience with our clinical care and revenue solutions. We appreciate your comments about our reporting options for NGO. We'll make sure to pass your feedback along to our team for further review. If you have any additional suggestions or need assistance, please feel free to reach out. Thank you for choosing to partner with NextGen Healthcare.

Courtney W.
CW
Medical Laboratory Scientist
Small-Business (50 or fewer emp.)
"Efficient"
What do you like best about NextGen Healthcare EHR?

Very manageable and easy to train with and effective Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

It can take a while to login at times. And lags Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

We're glad to hear that you find NextGen Healthcare EHR manageable and easy to train with. We apologize for any inconvenience caused by login times and lagging. We are continuously working to improve system performance for a better user experience.

Verified User in Hospital & Health Care
AH
Mid-Market (51-1000 emp.)
"Good software but lots of clicking in submenus"
What do you like best about NextGen Healthcare EHR?

The software covers a nice procedure process and its customizable. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

There is lots of clicking to get where you want to go. Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

We're glad to hear that you find our software customizable and effective for procedure processes. We acknowledge the issue with excessive clicking in submenus and are committed to improving the user interface for a more seamless experience.

CG
IT/Implementation Specialist
Mid-Market (51-1000 emp.)
"NextGen is a user friendly EHR solution and very customizable."
What do you like best about NextGen Healthcare EHR?

NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is very simple to navigate. Definitely user friendly. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at a time. Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

Thank you for sharing your feedback on NextGen Healthcare EHR. We're thrilled to hear that you find our solution user-friendly and customizable. We appreciate your comments about the number of clicks and the limitation of being in one patient chart at a time. Your input is valuable as we continuously strive to enhance our platform. We're glad to hear that NextGen Healthcare EHR is helping you streamline workflows and simplify tasks like electronic prescribing. We'll make sure to pass your feedback along to our team for further review. If you have any additional suggestions or need assistance, please feel free to reach out. Thank you for choosing NextGen Healthcare EHR!

Verified User in Hospital & Health Care
AH
Mid-Market (51-1000 emp.)
"There are a lot of good things about NG but we've been having some issues lately"
What do you like best about NextGen Healthcare EHR?

It's a robust and complete EHR, and includes everything a provider would need to care for their patients Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Hosting support isn't always dependable but for the most part it works great. Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

Thank you for sharing your feedback! We're glad to hear that you find NextGen Healthcare EHR robust and complete for patient care. We understand the importance of reliable hosting support and apologize for any inconvenience you've experienced. We're constantly working to improve our services to ensure a seamless experience for our users. If you have any specific issues you'd like us to address or if you need further assistance, please don't hesitate to reach out. Your efficiency in billing is important to us, and we're here to support you every step of the way. Thank you for choosing NextGen Healthcare EHR!

Shameem M.
SM
Mobile Application Developer
Small-Business (50 or fewer emp.)
"A solid EHR system that delivers on its core promises"
What do you like best about NextGen Healthcare EHR?

NextGen's templates and macros make charting a breeze, saving me tons of time and frustration. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

I would appreciate more flexibility to tailor the interface and workflows to my specific needs. The current setup feels somewhat generic at times. Review collected by and hosted on G2.com.

Response from Kailyn Hoskins of NextGen Healthcare EHR

We're thrilled to hear that our templates and macros have made charting easier for you. We're constantly working to improve our system's flexibility to better meet individual needs.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

21 months

Average Discount

12%

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NextGen Healthcare EHR Features
Compliance - Revenue Cycle Management (RCM)
Software Integrations - Revenue Cycle Management (RCM)
Clearinghouse Integration - Revenue Cycle Management (RCM)
Claims Management - Revenue Cycle Management (RCM)
Multiple Medical Provider Access
Ancillary Care Provider Access
Meaningful Use Reporting
ePHI Storage
Interoperability
Patient Workflow Management
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NextGen Healthcare EHR