--- title: NextGen Healthcare EHR Reviews meta_title: 'NextGen Healthcare EHR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 175 reviews by the users' company size, role or industry to find out how NextGen Healthcare EHR works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 175 scale: '5' date_modified: '2026-08-04' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # NextGen Healthcare EHR Reviews **Vendor:** NextGen Healthcare **Category:** [EHR Software](https://www.g2.com/categories/ehr) **Average Rating:** 3.7/5.0 **Total Reviews:** 175 ## About NextGen Healthcare EHR NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. Managed cloud hosting keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers. ## NextGen Healthcare EHR Pros & Cons **What users like:** - Users find NextGen Healthcare EHR to be **easy to manage and train** , enhancing efficiency with responsive support. (2 reviews) - Users find the **support and training** of NextGen Healthcare EHR to be effective and manageable for new users. (2 reviews) - Users find the **training process** for NextGen Healthcare EHR to be manageable and effective, enhancing overall usability. (2 reviews) - Users appreciate the **fast and helpful support** from NexGen, making it easy to train new users effectively. (1 reviews) - Users value the **customizability** of NextGen Healthcare EHR, tailoring the software to fit their specific needs. (1 reviews) - Users appreciate the **customization options** in NextGen Healthcare EHR, enhancing workflow and ease of navigation. (1 reviews) - Users appreciate the **customization options** in NextGen Healthcare EHR, enhancing workflow and making navigation user-friendly. (1 reviews) - Efficiency (1 reviews) - Users appreciate the **robust and customizable features** of NextGen Healthcare EHR, ensuring comprehensive patient care. (1 reviews) - Functionality Features (1 reviews) **What users dislike:** - Users struggle with the **difficult navigation** of NextGen Healthcare EHR, finding it hard to use and enroll patients. (2 reviews) - Users find the **navigation difficult** , making it challenging for patients to efficiently access the system. (2 reviews) - Users find the **access issues** with the patient portal frustrating, making enrollment difficult for patients. (1 reviews) - Users are frustrated with the **excessive clicks required** and the limitation of accessing only one patient chart at a time. (1 reviews) - Users find the **confusing features** of NextGen Healthcare EHR frustrating, particularly with excessive clicks and limited chart access. (1 reviews) - Inaccuracy (1 reviews) - Inadequate Information (1 reviews) - Inadequate Reporting (1 reviews) - Inefficiency (1 reviews) - Inefficient Reporting (1 reviews) ## NextGen Healthcare EHR Reviews ### 1. Nextgenhealthcare is wonderful and smartly or easily operated **Rating:** 4.5/5.0 stars **Reviewed by:** Joyleen M. | Clinical officer, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2018 **What do you like best about NextGen Healthcare EHR?** Its easy way of being well used with other softwares makes me recommend for use in our hospital. Nextgenhealthcare is easy to operate and serve many customer in different departments. **What do you dislike about NextGen Healthcare EHR?** The team that is supposed to manage its failures and faults are slow to respond to even emergencies .This is the very weakness discovered in my hospital concerning nextgenhealthcare software **Recommendations to others considering NextGen Healthcare EHR:** Nextgenhealthcare is well suitable for use in hospital due to easy operation as well as customers support which require little modifications to be super **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** The fact that it integrates easily with other departments especially laboratories and chemists orather pharmacies has improved our service to client's ### 2. NextGen Electronic Health Record System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about NextGen Healthcare EHR?** NextGen is very organized and easy to use. **What do you dislike about NextGen Healthcare EHR?** There are features of NextGen that are not well known. A comprehensive guide would be appreciated. **Recommendations to others considering NextGen Healthcare EHR:** Very organized product. Option to click box or free text almost anything. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** It is easy to retrieve information about a patient in NextGen, and there are multiple ways to complete a single task. For example, if you are trying to update a care guideline and there is a glitch in the system, there is always another way to input the information about patients. ### 3. Sophisticated product for accurate billing **Rating:** 4.5/5.0 stars **Reviewed by:** Martina L. | Dental Professional, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about NextGen Healthcare EHR?** Very user friendly. Easy application and navigation throughout configuration. Patient portal; billing and appointment scheduling easy to setup. Customer service is very helpful **What do you dislike about NextGen Healthcare EHR?** Clicking, check boxes. Takes a bit longer to check boxes to get through the coding. **Recommendations to others considering NextGen Healthcare EHR:** I would highly recommend this product. The software is very easy to setup. Support is very reliable and fast. Continuosly improving and bringing new templates. The more you utilize it's features, the better outcomes you will have. Make sure you have a test environment that matches your production environment to test the updates. Overall, the product meets the company needs. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Impacted the daily operations in positive manner by enabling the workflow to benefit both, clinic support and patient communication. Choice of templates and of customization based on the business needs and daily operations ### 4. Maximal efficiency for my team and superior outcomes for my patients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about NextGen Healthcare EHR?** I love using Nextgen because it gives the the autonomy to switch between tasks depending on patient need, but also keeps me focused. **What do you dislike about NextGen Healthcare EHR?** I dislike only being able to open 5 profiles at a time, but realize that having an unlimited number of profiles would make for a difficult work enviornment. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** We are making our team more efficient and decreasing time it takes to fill each script. Our patients are happy with these benefits, increasing our outcomes. ### 5. Next gen **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2018 **What do you like best about NextGen Healthcare EHR?** Easy to use, simple he ought to easily find where I need to go. Easy enough for trainees and new learners As well **What do you dislike about NextGen Healthcare EHR?** I don’t really have a problem with it but it does slow down the system sometimes **Recommendations to others considering NextGen Healthcare EHR:** Be patient **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** It’s slower than normal sometimes but it is easier than most softwares ### 6. NextGen's EHR is complicated on screen, but a great system once you adjust to the fields. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2018 **What do you like best about NextGen Healthcare EHR?** Within the EHR, I like that NextGen allows for phrases to be saved for repeat use. It makes charting much easier. **What do you dislike about NextGen Healthcare EHR?** I don't like how many different fields and tabs there are in the EHR. I don't think it is user friendly, especially for doctors and medical scribes who work and type at a fast pace. I find myself spending more time clicking to get to the right place when I could be finishing the patient charts at a faster rate. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** NextGen minimizes the amount of time doctor's spend at home working on patients' chart. The patient portal enhances communication between doctors, patients, and staff. It also allows for a smooth check in and check out process for patient visits. ### 7. NextGen Review **Rating:** 3.5/5.0 stars **Reviewed by:** Aysha M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2018 **What do you like best about NextGen Healthcare EHR?** It keeps things organized and makes it easier to navigate to find information. **What do you dislike about NextGen Healthcare EHR?** The software is a little too slow and freezes which is inconvenient. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** We are able to have patient charts. I realized that a comprehensive medical charting system makes things easier. ### 8. Great product for all staff **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2018 **What do you like best about NextGen Healthcare EHR?** Needs to keep up with the innovation being done by competitors **What do you dislike about NextGen Healthcare EHR?** Support. Based in India. Often difficult to speak with **Recommendations to others considering NextGen Healthcare EHR:** Worth a look for sure. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** None. ### 9. Frustrating for PT **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about NextGen Healthcare EHR?** There are some real time-savers, like the fact that we can click a button to have the charge page adjust our timed units for Medicare. I like that there is a flow sheet that carries over exercises from session to session. **What do you dislike about NextGen Healthcare EHR?** There are WAY too many clicks to get anything done. Why does everything have to be on separate pages? It is far less time consuming to complete your note from the shortcuts on the charge page...which obviously is not how it's designed to be used. I hate that we can't have more than one chart open at a time--very difficult in a busy PT clinic where you're never just seeing one patient at a time. The fact that you have to apply changes on the exercise flow sheet and still click save and close is frustrating since it refreshes the page...but not doing it correctly means the exercises won't pull onto the previewed note. I could go on and on...lots of inefficiencies that make our jobs harder than they need to be. **Recommendations to others considering NextGen Healthcare EHR:** Probably not the best PT EHR software out there... **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** We are on the same system as the physician practice we are affiliated with so it's great that we can access their chart notes on our shared patients. **Official Response from Janine Beck:** > Thank you for taking the time to review our solution. We appreciate your feedback that our solution offers time-saving operations that support your practice, which is top of mind as our team looks at ways to continuously improve our offering. We would appreciate the opportunity to hear additional details from you about your frustrations so we can provide you with a better user experience. Would you kindly consider having a conversation with one of our solutions specialists? You can reach us at VoC@nextgen.com. Kind regards, The NextGen Healthcare Team ### 10. this is an okay product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2018 **What do you like best about NextGen Healthcare EHR?** I do like the ease of navigation and the simple layout **What do you dislike about NextGen Healthcare EHR?** I dislike all the features that seem to be unnecessary. I feel like im not using nearly half of all the different functions that are available. **Recommendations to others considering NextGen Healthcare EHR:** I just would like to see a more basic version of this product. I dont think that it is necessary to have so many different functions available if they aren't really utilized by the user. This can get confusing and I feel that things could get looked over. All in all it is a decent program to get done the things that are needed to help with patient care and satisfaction. I would reccommend this to a prospective user. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** I am solving billing and scheduling issues. I do see that nextgen makes these issues much easier. ### 11. NextGen EHR **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2018 **What do you like best about NextGen Healthcare EHR?** I am a children's behavioral health case manager and have used NextGen EHR at my previous and current agencies. I like how easy it is to learn and use. All the information I need is on the main screen, and I can look up specific documents without having to scroll for day through encounters. **What do you dislike about NextGen Healthcare EHR?** I wish there was a uniform version that all agencies used. The templates that I used at my previous agency are laid out differently at my current agency, so there has still been an unnecessary learning curve. I also wish it wouldn't go down as much as it does. **Recommendations to others considering NextGen Healthcare EHR:** n/a **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** It keeps accurate track of billing and lets me see how many more encounters I need to make my daily goal. ### 12. Very slow and redundant templates **Rating:** 0.0/5.0 stars **Reviewed by:** Lisette H. | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about NextGen Healthcare EHR?** Nothing at all. It is a very slow and redundant program **What do you dislike about NextGen Healthcare EHR?** Everything. Scheduling, the way meds are put in, the patient hx and complaints, redundant templates and there is such slow support. **Recommendations to others considering NextGen Healthcare EHR:** Very slow product. The customer service is okay, but you need to realize that the ease of use for medical assistants is very bad. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** NO BENEFITS **Official Response from Janine Beck:** > Thank you for taking the time to review our solution. We appreciate your feedback and would like the opportunity to hear additional details from you about your frustrations so we can provide you with a better user experience. Would you kindly consider having a conversation with one of our solutions specialists? You can reach us at VoC@nextgen.com. Kind regards, The NextGen Healthcare Team ### 13. FQHC dentist experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about NextGen Healthcare EHR?** The templates are helpful and I like the EMR-EDR flow better than other software I've used. **What do you dislike about NextGen Healthcare EHR?** The Practice Management interface drives me nuts in that when you toggle between this and another (say EDR) it regenerates all of the patient prompts right back up--sounds like a small thing but, over time, it can be very irritating. **Recommendations to others considering NextGen Healthcare EHR:** As said, I would like to see EDR-EMR be more closely linked such that information flows more freely between these two systems. I would also like to see improved aesthetics (looks like 1995 graphics here, folks) and the user-friendliness of softwares of these types still leaves something to be desired. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Their software allows us to meet compliance requirements for meaningful use as an FQHC. As said before, the EMR-EDR flow is improved over another software that I have used as an FQHC dentist. There are still improvements to be made to be sure, however as a starting point I find NextGen's software to meet our needs at this time. ### 14. Pharmacy Intern **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about NextGen Healthcare EHR?** Gives you good description on reasons for prescription insurance rejection. **What do you dislike about NextGen Healthcare EHR?** Does not give reasons for Dur reject. It sometimes also has trouble looking up patients in the system even with central search and pulls up patient profile after multiple attempts. **Recommendations to others considering NextGen Healthcare EHR:** Definitely the system to use in pharmacy for filling scripts! **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** NextGen helps process prescriptions quickly and efficiently. ### 15. NextGen **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about NextGen Healthcare EHR?** There is lots of information in one location. This software makes tracking patients healthcare needs very easy. **What do you dislike about NextGen Healthcare EHR?** There is not a good way to run reports on immunizations that need updated, A1c's that are out of range etc. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Able to track individual patients needed follow up appointments. ### 16. NextGen in Primary Care **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2018 **What do you like best about NextGen Healthcare EHR?** I liked that NextGen allows for scanning of documents into patient charts. I also liked that the appointment schedule was customizable. **What do you dislike about NextGen Healthcare EHR?** I did not like the speed at which the software operates. It often felt clunky and old. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** While I was using NextGen, I had the opportunity to track patient appointments and see notes from their providers. This was helpful as a social worker. ### 17. modern charting and scheduling system **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa B. | Help Desk Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2018 **What do you like best about NextGen Healthcare EHR?** next gen works in all kinds of health care systems. i have used it in surgery center and in an eye clinic. **What do you dislike about NextGen Healthcare EHR?** i dis like that you are not able to make the icons and font a little larger **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** nestgen is perfect for using a speachmic, its great at locking charts and keeping scheduals straight and tasks sent. ### 18. Checkbox Charting **Rating:** 2.0/5.0 stars **Reviewed by:** David W. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2017 **What do you like best about NextGen Healthcare EHR?** I like that NextGen has a lot of functionality and is not as expensive as some other EHRs, but it still includes the UDS measures that we need. **What do you dislike about NextGen Healthcare EHR?** Very buggy, and includes a lot of unnecessary sections and checkboxes that are required and can't be disabled easily. i also wish that NextGen had more capability for customization. **Recommendations to others considering NextGen Healthcare EHR:** NextGen frustrates the medical and mental health providers that I've worked with. One medical provider calls it "checkbox charting" and it seems easy to miss something or chart it incorrectly. There are a lot of confusing aspects to NextGen that we don't enjoy. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Having an EHR that captures the elements we need. **Official Response from Janine Beck:** > Thank you for taking the time to review our solution. We appreciate your feedback that our solution is competitively priced and offers the UDS measures you require, which is top of mind as our team looks at ways to continuously improve our offering. We would appreciate the opportunity to hear additional details from you about your frustrations so we can provide you with a better user experience. Would you kindly consider having a conversation with one of our solutions specialists? You can reach us at VoC@nextgen.com. Kind regards, The NextGen Healthcare Team ### 19. First Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2018 **What do you like best about NextGen Healthcare EHR?** Easy to use once you learn where all the functions are. **What do you dislike about NextGen Healthcare EHR?** Extraneous features complicate use. Would be nice if there were an option to hide certain features/fields. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Keeps transactions balanced. ### 20. Customer Service - Tutorials - Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2018 **What do you like best about NextGen Healthcare EHR?** Healthfusion via Nextgen is an easy EHR to navigate. I can edit blueprints, and can easily access customer service if needed. **What do you dislike about NextGen Healthcare EHR?** The orders tab is not customizable. Specifically lab panels, and it leads to confusion. HF did not have a resolve for this. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Medical documentation is streamlined which is a bonus for medical records and employee training. ### 21. Can’t stand it **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about NextGen Healthcare EHR?** There is not much I like about it. Lots of glitches **What do you dislike about NextGen Healthcare EHR?** System glitches all the time, when you go to order testing and then go to another screen it doesn’t save **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Meeting meaningful use requirement **Official Response from Janine Beck:** > Thank you for taking the time to review our solution. We appreciate your feedback and would like the opportunity to hear additional details from you about your frustrations so we can provide you with a better user experience. Would you kindly consider having a conversation with one of our solutions specialists? You can reach us at VoC@nextgen.com. Kind regards, The NextGen Healthcare Team ### 22. Advanced Practice Magement **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie R. | Contact Lens Manager, Medical Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2018 **What do you like best about NextGen Healthcare EHR?** NextGen has so many customizable features. **What do you dislike about NextGen Healthcare EHR?** Over complicated. The downside to being so advanced is that simple tasks (such as making an appointment) involves too many steps. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** It has allowed us to be more accurate in tracking patient visits and billing matters ### 23. NextGen: Not Current, but still one of the best **Rating:** 4.0/5.0 stars **Reviewed by:** Adam S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about NextGen Healthcare EHR?** It feels like Windows XP for Healthcare software. Fairly simple to understand, easy to navigate, good menus and interface. **What do you dislike about NextGen Healthcare EHR?** Occasionally can be slow, feels a little outdated compared to modern software. **Recommendations to others considering NextGen Healthcare EHR:** I would highly recommend it, it is easy to use and understand and should come naturally to anyone that has used Windows XP or similar operating systems. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** We use it for one of our client's Remote Desktops. It helps organize work flow, communication, and appointment scheduling all in one place. ### 24. Very Useful Communication Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Laura L. | Clinician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about NextGen Healthcare EHR?** Intuitive and useful tool. Nextgen was a huge improvement over our previous system. **What do you dislike about NextGen Healthcare EHR?** It had to be tailored for some aspects of the practice and customized. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Charting and Bill g was greatly simplified. ### 25. Nextgen Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about NextGen Healthcare EHR?** Easily customizable with programming knowledge, generally reliable **What do you dislike about NextGen Healthcare EHR?** Interface is clunky and dated, steep learning curve **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Nextgen works well across its multiple applications ### 26. Works better than most I've worked with **Rating:** 3.0/5.0 stars **Reviewed by:** Ryan B. | IT Support Specialist, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2017 **What do you like best about NextGen Healthcare EHR?** The user interface is pretty solid. Navigating through system is pretty easy. We're able to get our staff using it quite efficiently with minimal training. This is one of the more popular EMR's so a lot of our practitioners have already used it and/or are very familiar with it. **What do you dislike about NextGen Healthcare EHR?** We've ran into issues with signing notes and our less experienced users. This part is very precise, which for us IT guys, is a good thing. If you don't follow the steps to the T, it can cause a lot of frustration on the side of the practitioner. **Recommendations to others considering NextGen Healthcare EHR:** One of the better EHR's for sure. Worth taking a look. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** The greatest benefits NextGen provides is organization and collaboration. ### 27. Not the best EMR I have used so far **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about NextGen Healthcare EHR?** It has a lot of common features like any other EMR like customizing options **What do you dislike about NextGen Healthcare EHR?** It is not the best integrated software with separate window for MAs (intake)and providers (soap note) **Recommendations to others considering NextGen Healthcare EHR:** My experience is solely based on the kind of implementation done at our organization. I would recommend better requirement gathering so that implementation can be done properly. Perhaps this software has all the CPOE and other good features but we don’t have them available in our version so it is not the best software to use. I have used other EMRs so I can Truely compare. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Trying to go all electronic with minimum paper record. ### 28. Nextgen EMR **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2018 **What do you like best about NextGen Healthcare EHR?** The EMR system is one of the simplest I have used but it can be difficult to find information at times because everything is separated into tabs. **What do you dislike about NextGen Healthcare EHR?** Many times the system is slow to load and when there are multiple tabs it can be time consuming. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** It provides electronic health records that can be accessed remotely and at different locations and eliminates need for paper charts ### 29. Capable EMR for our practice **Rating:** 3.5/5.0 stars **Reviewed by:** Curt K. | Chief Information Officer/Chief Information Security Officer, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about NextGen Healthcare EHR?** The Practice Management component of NextGen works well for our needs & requirements. The feedback on the EHR component has been a mixed bag at best, but we also mitigate some of the negative reviews with customized templates. **What do you dislike about NextGen Healthcare EHR?** Scalability seems to be a struggle, along with a very complex invoicing from the company. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** A good fit for our size & our practice. Customer Service is good. ### 30. I used nextgen at my previous company **Rating:** 2.0/5.0 stars **Reviewed by:** Chelcie O. | Certified Medical Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2018 **What do you like best about NextGen Healthcare EHR?** Next gen abstracting is easy. The flow is changeable so you can create notes how you want them **What do you dislike about NextGen Healthcare EHR?** Changing something once is added to the chart is challenging. It lets you skip portions without knowledge **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** We used next gen for our electric health records. **Official Response from Janine Beck:** > Thank you for taking the time to review our solution. We appreciate your feedback that our solution offers a user friendly flow to create notes how you want them, which is top of mind as our team looks at ways to continuously improve our offering. We would appreciate the opportunity to hear additional details from you about your frustrations so we can provide you with a better user experience. Would you kindly consider having a conversation with one of our solutions specialists? You can reach us at VoC@nextgen.com. Kind regards, The NextGen Healthcare Team ### 31. Mainly positive. **Rating:** 2.5/5.0 stars **Reviewed by:** Homero F. | Refractive Surgery Counselor, Medical Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2018 **What do you like best about NextGen Healthcare EHR?** Nextgen is generally very user friendly. **What do you dislike about NextGen Healthcare EHR?** Glitches and the inability to have shortcuts. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Patient scheduling and tracking of medical information. **Official Response from Janine Beck:** > Thank you for taking the time to review our solution. We appreciate your feedback that our solution is user-friendly, which is top of mind as our team looks at ways to continuously improve our offering. We would appreciate the opportunity to hear additional details from you about your frustrations so we can provide you with a better user experience. Would you kindly consider having a conversation with one of our solutions specialists? You can reach us at VoC@nextgen.com. Kind regards, The NextGen Healthcare Team ### 32. Healthcare Suite **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2018 **What do you like best about NextGen Healthcare EHR?** I like that each aspect of the software connects to each other so you can link billing with scheduling with the health record. **What do you dislike about NextGen Healthcare EHR?** I wish the optical aspects of the EHR were better designed **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Helps integrate everything together in one software suite ### 33. Nextgen **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha M. | Patient Access, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2018 **What do you like best about NextGen Healthcare EHR?** I like the organized and simplistic layout to options which makes it easy for any and all employees to locate what they need **What do you dislike about NextGen Healthcare EHR?** once you select the option you need, it becomes slightly more difficult to understand the process **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Document management, file maintenance, EHR, License manager, practice management, SetDB, System administer, Report Server ### 34. Could be worse. Organized. Easy to use. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about NextGen Healthcare EHR?** Easy to navigate as a family practice healthcare provider **What do you dislike about NextGen Healthcare EHR?** Many pages to navigate to try to get to labs and follow up notes **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Super easy to learn. Not a high learning curve. User friendly **Official Response from Janine Beck:** > Thank you for taking the time to review our solution. We appreciate your feedback that our solution is easy to navigate and user friendly, which is top of mind as our team looks at ways to continuously improve our offering. We would appreciate the opportunity to hear additional details from you about your frustrations so we can provide you with a better user experience. Would you kindly consider having a conversation with one of our solutions specialists? You can reach us at VoC@nextgen.com. Kind regards, The NextGen Healthcare Team ### 35. Good system, but not very user friendly **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2017 **What do you like best about NextGen Healthcare EHR?** The best part of the system is its templates and ability to recreate your own customized templates **What do you dislike about NextGen Healthcare EHR?** The user friendliness. It is not very user friendly **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** It is used for managing and securing electronic health records. **Official Response from Janine Beck:** > Thank you for taking the time to review our solution. We appreciate your feedback that our solution offers customizable templates that support your workflow, which is top of mind as our team looks at ways to continuously improve our offering. We would appreciate the opportunity to hear additional details from you about your frustrations so we can provide you with a better user experience. Would you kindly consider having a conversation with one of our solutions specialists? You can reach us at VoC@nextgen.com. Kind regards, The NextGen Healthcare Team ### 36. Mixed feelings.... **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2018 **What do you like best about NextGen Healthcare EHR?** I like the fact that everything is linked together. i don't have to take extra steps to do things. **What do you dislike about NextGen Healthcare EHR?** It can be slow and gets bogged down easily. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** I haven't solved any problems. Once again, everything is linked and I can see what other providers have charted. **Official Response from Janine Beck:** > Thank you for taking the time to review our solution. We appreciate your feedback that our solution offers time-saving operations that support your practice, which is top of mind as our team looks at ways to continuously improve our offering. We would appreciate the opportunity to hear additional details from you about your frustrations so we can provide you with a better user experience. Would you kindly consider having a conversation with one of our solutions specialists? You can reach us at VoC@nextgen.com. Kind regards, The NextGen Healthcare Team ### 37. Quick, Easy Accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa E. | Hairstylst, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about NextGen Healthcare EHR?** Easy to use, easy to navigate through, very organized **What do you dislike about NextGen Healthcare EHR?** easy to make mistakes, wish the colored appts had more differentiation **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** benefits, it keeps multiple offices organized, easy to view multiple appts ### 38. Horrible **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about NextGen Healthcare EHR?** Very little to like. It is minimally better than having to write all your notes **What do you dislike about NextGen Healthcare EHR?** You have to click a million times for every note. Has horrible user interface. Totally missing ROM directions for the wrist and hand. Totally missing strength directions for every joint. Have to basically type EVERYTHING in. Syntax for therapy verbiage is incorrect **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Do not have to read other peoples writing **Official Response from Janine Beck:** > Thank you for taking the time to review our solution. We appreciate your feedback about our solution and would like the opportunity to hear additional details from you about your frustrations so we can provide you with a better user experience. Would you kindly consider having a conversation with one of our solutions specialists? You can reach us at VoC@nextgen.com. Kind regards, The NextGen Healthcare Team ### 39. EHR Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2018 **What do you like best about NextGen Healthcare EHR?** It is a very comprehensive system that includes everything from client appointments to chart notes, and also allows providers to sent notes to one another about a specific client via that client’s chart so that documentation remains integral. **What do you dislike about NextGen Healthcare EHR?** It is a clunky system that does not seem to be intuitive. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** We utilize this for our medical clinic, as well as our transitional programs. It is helpful in itegrating our organization’s services for clients/patients. ### 40. NextGen Review for AF **Rating:** 2.5/5.0 stars **Reviewed by:** Amy F. | Marketing Strategist, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about NextGen Healthcare EHR?** I like how the software aims to improve the health of my community and lower care costs. **What do you dislike about NextGen Healthcare EHR?** The functionality isn't super smart like alot of other software **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** NextGen empowers physicians in my 5 hospitals to provide patient-centered care with the goal of a healthier patient population ### 41. not good for therapy or budgets **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about NextGen Healthcare EHR?** integrative software good for billing and medical staff **What do you dislike about NextGen Healthcare EHR?** costly provider additions, costly for additional fields like physical therapy templates **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** EHR, billing, notes, scheduling **Official Response from Janine Beck:** > Thank you for taking the time to review our solution. We appreciate your feedback that our solution offers integrative software that supports your practice, which is top of mind as our team looks at ways to continuously improve our offering. We would appreciate the opportunity to hear additional details from you about your frustrations so we can provide you with a better user experience. Would you kindly consider having a conversation with one of our solutions specialists? You can reach us at VoC@nextgen.com. Kind regards, The NextGen Healthcare Team ### 42. A favorite EPM System **Rating:** 5.0/5.0 stars **Reviewed by:** Gina M. | Accounts Receivable Supervisor, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2018 **What do you like best about NextGen Healthcare EHR?** I like the customization options for file maintenance and daily operations. **What do you dislike about NextGen Healthcare EHR?** All filters are not available on all reports. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Maximizing reimbursement and minimizing aged accounts. ### 43. Member Service Specialist **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2018 **What do you like best about NextGen Healthcare EHR?** Ease of creating new patient charts or editing charts. **What do you dislike about NextGen Healthcare EHR?** Scanning and uploading paperwork to patient charts. Very time consuming. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Helps with our rural offices finally coming together on one page. **Official Response from Janine Beck:** > Thank you for taking the time to review our solution. We appreciate your feedback that our solution allows for ease of creating or editing patient charts, which is top of mind as our team looks at ways to continuously improve our offering. We would appreciate the opportunity to hear additional details from you about your frustrations so we can provide you with a better user experience. Would you kindly consider having a conversation with one of our solutions specialists? You can reach us at VoC@nextgen.com. Kind regards, The NextGen Healthcare Team ### 44. acceptable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2018 **What do you like best about NextGen Healthcare EHR?** being able to see all information i need **What do you dislike about NextGen Healthcare EHR?** slow, too detailed, freezes sometimes .... **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** billing ### 45. Patients care **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2018 **What do you like best about NextGen Healthcare EHR?** It helps me find out what patients are here for **What do you dislike about NextGen Healthcare EHR?** Nothing, really I use it only to a minimum **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Benefits with the patients ### 46. Nexgen **Rating:** 5.0/5.0 stars **Reviewed by:** Collene C. | Physician Assistant Certified, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2017 **What do you like best about NextGen Healthcare EHR?** Easy to navigate, able to formulate templates which are helpful for certain cases. **What do you dislike about NextGen Healthcare EHR?** Sometimes there is too much clicking, to enter normal **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Nexgen is extremely thorough And has the ability to free type ### 47. NGD Review **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about NextGen Healthcare EHR?** The form is very easy to fill out and works well to a small capacity. **What do you dislike about NextGen Healthcare EHR?** it's very slow generating information, especially if the network is busy, even slightly busy. **Recommendations to others considering NextGen Healthcare EHR:** needs to be able to function faster with more reliability and should support more than one application page at one time. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Helping people with healthcare applications. **Official Response from Janine Beck:** > Thank you for taking the time to review our solution. We are happy to see you believe the solution helps people with healthcare applications, and believe it performs well, albeit in a small capacity. We also appreciate your feedback that our solution will benefit from functioning faster, which is top of mind as our team looks at ways to continuously improve our offering. We would appreciate the opportunity to hear additional details from you, and would also appreciate you giving a more accurate ranking to your true experience – from what you shared, it doesn’t seem as though our solution is performing at a “zero star rating.” Would you kindly consider having a conversation with one of our solutions specialists and consider reevaluating your ranking of our technology? You can reach us at VoC@nextgen.com. Kind regards, The NextGen Healthcare Team ### 48. Reporting and Data collection **Rating:** 3.5/5.0 stars **Reviewed by:** Esther R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2017 **What do you like best about NextGen Healthcare EHR?** One of the things I like best is the reporting and data collection. **What do you dislike about NextGen Healthcare EHR?** The least this I like is two many windows. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Current issue we are working is on Population Health utilizing the text functionality. ### 49. NextGen is Flexable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2017 **What do you like best about NextGen Healthcare EHR?** Nextgen allows you the flexibility to create your own templates and documents. It also gives you the ability to write and modify SQL jobs and stored procedures which translates to fewer mouse clicks and saved time. **What do you dislike about NextGen Healthcare EHR?** Nothing I can think of at the moment. I would like to see more/better hosting options. **Recommendations to others considering NextGen Healthcare EHR:** go for it **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Efficient retrieval of patient info in EPM and EHR.and billing simpler and fast ### 50. It does what it needs to do. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about NextGen Healthcare EHR?** The SSRS reporting they provide is very helpful. **What do you dislike about NextGen Healthcare EHR?** A lot of discombobulation when it comes to any upgrades or changes. **What problems is NextGen Healthcare EHR solving and how is that benefiting you?** Using their EHR, EPM, and SSRS systems to extract and manipulate data for business intelligence purposes. ## NextGen Healthcare EHR Discussions - [What is NextGen software?](https://www.g2.com/discussions/what-is-nextgen-software) - 1 comment - [View NextGen Healthcare EHR pricing details and edition comparison](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+08%3A49%3A58+-0500&secure%5Bsession_id%5D=63ad269d-4efa-483f-9d22-b7f8ab99ddcd&secure%5Btoken%5D=2486678316a5c1f1ef29a9e78f627e631ebd3a28db1516fe8c5b2ae81ed5fcd9&format=llm_user) ## NextGen Healthcare EHR Integrations - [CGM LABDAQ](https://www.g2.com/products/cgm-labdaq/reviews) - [ChartLogic Practice Management](https://www.g2.com/products/chartlogic-practice-management/reviews) - [Doctible](https://www.g2.com/products/doctible/reviews) - [Sectra PACS](https://www.g2.com/products/sectra-pacs/reviews) - [Vital Interaction](https://www.g2.com/products/vital-interaction/reviews) ## NextGen Healthcare EHR Features **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Operations** - Workflow Optimization - Clinical Documentation - EHR Integration - Clinical Documentation - Clinical Communication - Clinical Documentation - Transcription Automation - Clinical Documentation - CDI Training - Clinical Documentation - Clinical Data Exchange - Clinical Documentation - Document Access - Clinical Documentation - Digitization - Clinical Documentation **Voice** - Dictation - Voice Files - Language and Learning Technology **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Transcript** - Synchronous Text Editing - Transcription Review - EHR Import - Interactive Editing - Medical Terminology Database **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Generative AI** - AI Text Summarization **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution ## Top NextGen Healthcare EHR Alternatives - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (255 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (362 reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) - 3.7/5.0 (158 reviews)