157 NextGen Healthcare EHR Reviews
Overall Review Sentiment for NextGen Healthcare EHR
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NextGen EHR provides a robust solution for about any healthcare specialty. The ability to customize the templates, as well as the documents to suit individual needs, is a true win-win! The NextGen user community helps when you need extra real-world support. Review collected by and hosted on G2.com.
Like most EMR/Practice Management solutions, NextGen is always searching for ways to make money. One of the ways they do this is through charging for interfaces with other solutions. Review collected by and hosted on G2.com.
I'll be honest; I left the practice in large part because of how horrible NextGen is. So the only pro I can say about NextGen was that I was overjoyed to not have to use it anymore.
All of the clinicians at my clinic hated NextGen. The only people who seemed to think it was a good program were those in the billing department. So that gives you a good idea of what it was designed for. Review collected by and hosted on G2.com.
Too many clicks.
Organized in nested, size-locked windows and you can't toggle back and forth between, e.g. ordering window, ICD-10 window, and note (let alone prior notes). Every time you switch tabs, NextGen asks if you want to save changes even if none were made!
Bloated notes (5 pages for a UTI/URI!)
Encounters lock at 7 days, so if you're working on older charts or messages/labs, you have to close everything you're working on, re-enter your login/password, and then unlock the Encounter.
No intuitive way to do the most basic messages about your patient. No message center. Instead, you create an Encounter and enter a "Telephone Message". Responding to a Telephone Message is nothing like e-mail. Messages are not organized in threads, but rather, in Encounters that remember, lock after 7 days. Trying to find an old message is impossible- you literally open up a page that lists every single Telephone Message ever generated on your patient!
Anticoagulation flowsheet. You end up with pages and pages of INRs and doses that are not even in chronological order!
NextGen routinely froze and/or crashed multiple times per week without any warning or explanation. This was obviously detrimental to the clinical workflow in our practice.
Customer support was non-existent. As an FQHC, NextGen would not even help us directly. Instead, they made us go through a third-party organization called OSIS, which had no power to change anything about the software. The response I got to all of my requests for customization/improvement was "working as designed".
Since NextGen was completely unable to accommodate things like keeping track of basic health maintenance for primary doctors, our clinic had to add on plug-ins that further slowed down the program and led to further crashes.
So inefficient that our workplace hired scribes for every clinician. Everyone still took home 1-2 hours of work at night even after we had scribes. Review collected by and hosted on G2.com.
I like the practice management/EHR sides to this program. They are noticeably different and can function together easily. As a front desk office worker in a clinic it is essential for me to make notes in patient charts while also checking new patients in and ensuring the workflow stays steady. Review collected by and hosted on G2.com.
Some of the most important functions feel like they are several clicks away vs one button for fast access. When time is of the essence at every moment, hiding things behind clicks can waste extra time. The interface has not changed in years and could be improved. Functionality on mobile is not optimal. Review collected by and hosted on G2.com.
It gives the user the ability to move from one program to another, making it easier for the providers to edit their work. I like that NextGen has invested in Televideo and Telehealth way before COVID and OTTO was great application. The new patient portal is also great. Review collected by and hosted on G2.com.
Instead of moving to a better GUI NextGen is not revamping its interface. It has been the same for a long time. It should move like a web-based interface with tabs and make it easy to manage. Improved cross-functionality with other modules will be great. Review collected by and hosted on G2.com.
It has both the EHR and all the billing in one system. This is helpful not having to have 2 separate systems. The onboarding process was also very smooth. My teachers were great Review collected by and hosted on G2.com.
The reports are not very helpful. The reports are difficult to use. It's not very user friendly and the pre populated reports are not always helpful. Setting up a custom report is also difficult. The reports section stinks Review collected by and hosted on G2.com.
Very user-friendly and simple to learn compared to others. Review collected by and hosted on G2.com.
Although simple the software is a bit outdated and lacks features like care everywhere. Review collected by and hosted on G2.com.
Easy to update and transfer information from previous visit. Compatible with dictation software. Incorporated billing system with ability to review submitted claims. Ability to check revenue collected quickly and easily. Review collected by and hosted on G2.com.
I do not use the clicking of each organ system as this takes much longer than just having a premade template. So I have created premade templates for each section of the SOAP note, which works just fine in the "type free hand" section. Review collected by and hosted on G2.com.
When I call support, I am speaking with someone in the US who has a good knowledge of how the system works and can answer my question and/or solve my problem quickly. Review collected by and hosted on G2.com.
The payment posting system needs some help, there are very little work arounds. I have 20 years experience in billing with various systems and this one took me well over a year to master.
The integration between the PM and EHR side needs to be cleaner. Tasking needs to be added to the claims page. The scheduler should show when someone is checked in on the PM side without having to click on the name, quick glance and should be easier to print. Review collected by and hosted on G2.com.
Training was easy - videos and handouts. Did not need to travel anywhere and excellent customer support. Very intuitive and MAC friendly. Telemedicine was so easy to initiate. Review collected by and hosted on G2.com.
Would like to be able to integrate data with our state registry for health data more easily Review collected by and hosted on G2.com.
