Tebra (previously Kareo + PatientPop) Reviews & Product Details - Page 2

I loved Kareo. Our whole practice did. It was easy to use, the staff was helpful and we had very little problems-until Tebra took over. Review collected by and hosted on G2.com.

Tebra took over Kareo and Patient Pop around May of 2023. This merger has been a absolute nightmare!!!! There has been many system outages, appointments disappearing, prescriptions not sending, and billing issues.

The billing issues have been the worst! For 3 months now my claims have been sent to the wrong payors or not sent at all! My claims are months behind. It has greatly affected our business.

The customer support is horrible. Most of the representatives have no idea how to use their own system! It takes customer service days to weeks to resolve issues, that's assuming they respond in the first place.

Our business has over 16 providers and we could not sustain the losses anymore so we switched platforms. We were able to download our demographic data ourselves however; they will not give us our documents or patients notes without charging another $4,000. The data belongs to the customer and it's not acceptable to charge us for it. By holding our data, they put us at risk, because we're unable to now provide patients their medical records.if you're currently with Tebra and reading this, I urge you to stop uploading documents to their system and record your notes elsewhere because they charge an exuberant amount to extract these from their system if you ever choose to leave.

Please think twice before going to this company. They sell a beautifully designed platform that will only give you trouble and little support. Review collected by and hosted on G2.com.

easy access to patient info and all their notes. Review collected by and hosted on G2.com.

i dont really have no dislike about the web. Review collected by and hosted on G2.com.

The PatientPop side of the team is very friendly and helpful. The PatientPop portal is well laid out and easily accessible. Their team was helpful in the implementation and integration of our new website. Review collected by and hosted on G2.com.

The Kareo support side is still lacking in willingness to fix issues, and offer support. Kareo needs to step up their game in this partnership and integrate its features better into PatientPop. There shouldn't be a need for two separate portals, I should be able to access PatientPop and Kareo features under one Tebra portal. Review collected by and hosted on G2.com.

Allows simple and fast setup, very flexibility. Very easy to use. Quick and cost effective to add users and providers. Review collected by and hosted on G2.com.

Support is lacking. Not much transparency in the enrollment process. Hard to get answers for anything beyond the basics. Review collected by and hosted on G2.com.

While more robust than a bare-bones EHR, the RCM piece makes it worth every penny. I also like that it encourages providers to take note of patient's BMI and refer them to a specialist for better continuity of care. Review collected by and hosted on G2.com.

I used it years ago when I was a primarily cash-pay practice. Didn't make much sense for me to use it at the time with so many features geared towards credentialing/insurance. Review collected by and hosted on G2.com.

I am able to access my client's charts with very little hassle or typing. I am able to view my scheduling dashboard with ease. Tabs are right at my fingertips and it's organized quite well. It has a sophisticated and professional look. Documentation is made quite easy. Good job! Review collected by and hosted on G2.com.

I notice my calendar always falls to a specific date. It isn't current until I hit "todays date".

When starting a new note it should automatically give the present date. Review collected by and hosted on G2.com.

I love that both the EMR and website is integrated into one ensuring a smooth and seamless experience with each patient that books from check in to the appointment to check out Review collected by and hosted on G2.com.

I don't like that they are 2 different logins Review collected by and hosted on G2.com.

Tebra is super user friendly. It is streamlinded where you can schedule, talk to patients, can send messages. I have used many other systems and you needed an IT degree to navigate the system. This system is easy to use and patients can easily navigate it as well. Review collected by and hosted on G2.com.

I don't like that as a provider I cannot easily block off my schedule directly on the calendar. I still haven't figured out how to implement my documents to chart on. Review collected by and hosted on G2.com.

I like the services that they offer regarding appointment requests and the review process. Review collected by and hosted on G2.com.

Not that it is a Tebra downside but more in relation to our management company that has taken a while for the two companies to work on a project. Review collected by and hosted on G2.com.

Easy to use. Reminders. E prescribe. How this matches with the PMP. Review collected by and hosted on G2.com.

Reaching support staff is hard. This was not the case early on. Review collected by and hosted on G2.com.