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Tebra (previously Kareo + PatientPop) Reviews & Product Details

JM
Clinic coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tebra (previously Kareo + PatientPop)?

We are able to designate different realms for visits in the scheduler, which allows us to designate them as telehealth or in-office Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

Ability for more than one prodivder to be in patients chart could be improved Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

Text communications have been extremely helpful for appointment reminders Review collected by and hosted on G2.com.

Tebra (previously Kareo + PatientPop) Overview

What is Tebra (previously Kareo + PatientPop)?

Looking to harness the full power of the Tebra platform? Our practice success platform includes a certified electronic health record solution built to empower today’s providers with robust clinical charting, streamlined documentation, telehealth, & more. Already have an EHR? That works too. Tebra integrates seamlessly with third-party products, meaning any practice can leverage our solutions. Tebra is the leading practice automation solution for independent practices.

Tebra (previously Kareo + PatientPop) Details
Product Website
Languages Supported
English
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Product Description

Our affordable, cloud-based solutions free doctors' hands for the important work of patient care.

How do you position yourself against your competitors?

With Tebra, you get solutions to address every single step of the patient journey, reducing the need to navigate multiple-point solutions and reducing provider burnout.

We run our company based on business practices that are flexible, and transparent because we know you are relying on us to help you succeed.

As a Tebra customer, you’ll feel supported due to the many benefits including:
► Automated software to optimize all steps of practice management
► Onboarding support, including access to your own Success Coach
► A clear and simple pricing model that offers affordable ways to grow your practice
► Easy access to support via phone and email at no additional cost


Seller Details
Seller
Tebra
Company Website
HQ Location
Corona del Mar, California, United States
Twitter
@TebraOfficial
11,190 Twitter followers
LinkedIn® Page
www.linkedin.com
1,041 employees on LinkedIn®
Description

The only complete EHR for independent practices. Enhance patient experiences, streamline care delivery, and simplify payments with our all-in-one healthcare platform. Your partner in practice excellence. #Tebra


Lauren C.
LC
Overview Provided by:

Recent Tebra (previously Kareo + PatientPop) Reviews

Anthony  V.
AV
Anthony V.Small-Business (50 or fewer emp.)
5.0 out of 5
"Lifeline Outreach Resource Center"
The representatives are very helpful; The Kareo system is easy to use.
JM
John M.Mid-Market (51-1000 emp.)
4.0 out of 5
"Free features are more than enough"
We are able to designate different realms for visits in the scheduler, which allows us to designate them as telehealth or in-office
Verified User
G
Verified UserSmall-Business (50 or fewer emp.)
2.5 out of 5
"Good experience"
The app was helpful in finding patient charts.
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0 people requested security information

Tebra (previously Kareo + PatientPop) Media

Tebra (previously Kareo + PatientPop) Demo - Practice Management
Tebra makes it easy to successfully manage your medical billing and get paid faster.
Tebra (previously Kareo + PatientPop) Demo - Online Scheduling
Experience a more efficient way to schedule appointments. Give patients the ability to book directly with your practice and free up staff for critical tasks, while making it easy to confirm appointments and reduce no-shows.
Tebra (previously Kareo + PatientPop) Demo - Care Delivery - eRX
Tebra’s electronic prescriptions let you easily reference patient medication history, send new prescriptions and refills, and streamline the provider workflow — all while enhancing the patient experience.
Tebra (previously Kareo + PatientPop) Demo - Patient Intake
Simplify the visit experience while fast-tracking information to key team members.
Tebra (previously Kareo + PatientPop) Demo - Patient Payments
Leverage the latest technology to automate your payments to drive greater revenue and happier patients.
Tebra (previously Kareo + PatientPop) Demo - Reputation Management
Establish, grow, and maintain your online reputation from a single dashboard.
Play Tebra (previously Kareo + PatientPop) Video

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233 out of 234 Total Reviews for Tebra (previously Kareo + PatientPop)

4.1 out of 5
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Tebra (previously Kareo + PatientPop) Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Tebra (previously Kareo + PatientPop)Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
CC
CEO, Provider
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tebra (previously Kareo + PatientPop)?

The main thing for me is that every time I need help, someone actually answers the phone and they always help me figure ut what I needed and even go beyond that to give other pointers or help. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

The only thing is I wish they had premade work or school note that prepopulated patients information to make it easier, as I do all through Word right now. Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

It has made the system simpler than the other systems I have used. Before I reached an advanced MD and there was so much that I actually had to do and fix before I could actually use it properly. So I'm very thankful that is to user friendly. Review collected by and hosted on G2.com.

LS
Site Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tebra (previously Kareo + PatientPop)?

What is most helpful about Tebra is, it allows us to gather all patient information and concerns before scheduling appointments. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

To be honest, I have never had a bad experience with Tebra, it is highly helpful in out office. Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

Tebra is helping us solve, faster scheduling with patients. It allows us to have information ready before we contact the patient to schedule. It is also a great communication tool to use when patients have questions regarding care, cancelling appointments etc. Review collected by and hosted on G2.com.

Deidra W.
DW
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tebra (previously Kareo + PatientPop)?

Access to the clients' charts via phone or desktop is excellent. Being able to set standard quick easy drop-in notes is a great feature. Being able to email or text the client from the app is a nice feature. Seeing a history list and reaccessing the client is also great. Being able to run reports and surveys is helpful. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

The one thing that is an issue is that I have to see all emails or messages being sent to everyone. That is quite annoying as it makes me consistently check or see notes irrelevant to my or my client's communication needs. I wish there were a way to stop seeing all the messages and only mine. Also, the report feature has limited time frame and would be nice if had more report options to pull data like insurance providers. Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

Sometimes the server is down and doesn't have access to Kareo. Being able to fix the message filter where I only see messages that are to me instead of the entire company. On certain platforms like my IPad had some issues and caused inconsistency of features. Review collected by and hosted on G2.com.

AM
Billing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tebra (previously Kareo + PatientPop)?

I love that established patients can schedule their own appointment and update the office on their new insurance or demographic information! Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I can not find one thing that I do not like about the system! Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

overload of telephone calls to schedule Annual prevenetive office visits for established patients Review collected by and hosted on G2.com.

Delaina S.
DS
Billing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tebra (previously Kareo + PatientPop)?

It's very easy to navigate and enter patients information and billing Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

You can delete anything once it's been entered. Example patients insurance on file and patients that have left practice after 5 years Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

N/a Review collected by and hosted on G2.com.

Verified User in Mental Health Care
AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tebra (previously Kareo + PatientPop)?

It is one of the more modern systems that has really good integration capabilities. The one thing that stands out is the ease for which to setup EDI and the built in features such as fax, document storage, etc.. Given that it has an API that was a huge selling point for us to integrate our in house systems and workflow with the platform. It has potential for scalability with its modular approach as well. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

The UI could be improved some and additional features could be added such as importing 835 files, more detailed eligibility checks, disable statements per patient, and less tabs. The case approach is ok and the ability to customize reports could be improved. Note I am talking about the client software for billing. Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

The ability to have all things in one place such as clearinghouse reports is really huge. Other systems we have used separate their systems by tying in the practice management with external areas you then need to login to and follow up, etc.. As we add features we can easily enable or disable them which Tebra has already thought of. Review collected by and hosted on G2.com.

Blanca L.
BL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tebra (previously Kareo + PatientPop)?

Tebra has been the easiest EMR I've ever worked on in the past 20 years. Being able to check eligibity is amazingly easy. I use Tebra daily in order to complete my tasks. Customer support is very knowledgeable and quick to help fix minor issues. Training new employees on your EMR is absoulty wonderfull and easy. When Kareo became Tebra it just made my job easier. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

There is nothing I dislike about Tebra. Which I had some advise on how to make it better but I have nothing. Tebra has is the only EMR system I recommend to collegues. Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

Patient communication is very benefitting Review collected by and hosted on G2.com.

TH
PMHNP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tebra (previously Kareo + PatientPop)?

The ease of the platform and customer support Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

The difficulty of the billing platform and poor customer service at start up Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

None Review collected by and hosted on G2.com.

Wendy C.
WC
PMHNP-BC/Practice Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tebra (previously Kareo + PatientPop)?

Ease of use, good value for money, especially for smaller practices. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

The billing module should be integrated with the clinical module without having to sign into 2 ifferent places. There should be business hours for the entire US, not just Pacific Time Zone. Having a business in the East, there needs to be accessibility. Please put brighter colors back, the dark green has no curb appeal. Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

They are adding features constantly to improve product. It would be much easier for provider to suggest improvement through a quick form within EHR. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Tebra (previously Kareo + PatientPop)?

I loved Kareo. Our whole practice did. It was easy to use, the staff was helpful and we had very little problems-until Tebra took over. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

Tebra took over Kareo and Patient Pop around May of 2023. This merger has been a absolute nightmare!!!! There has been many system outages, appointments disappearing, prescriptions not sending, and billing issues.

The billing issues have been the worst! For 3 months now my claims have been sent to the wrong payors or not sent at all! My claims are months behind. It has greatly affected our business.

The customer support is horrible. Most of the representatives have no idea how to use their own system! It takes customer service days to weeks to resolve issues, that's assuming they respond in the first place.

Our business has over 16 providers and we could not sustain the losses anymore so we switched platforms. We were able to download our demographic data ourselves however; they will not give us our documents or patients notes without charging another $4,000. The data belongs to the customer and it's not acceptable to charge us for it. By holding our data, they put us at risk, because we're unable to now provide patients their medical records.if you're currently with Tebra and reading this, I urge you to stop uploading documents to their system and record your notes elsewhere because they charge an exuberant amount to extract these from their system if you ever choose to leave.

Please think twice before going to this company. They sell a beautifully designed platform that will only give you trouble and little support. Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

They're very slow to solve problems. You may get resolution the same day if you call, if you're lucky, but normally it's days to weeks before a problem is solved. They turn most problems around and blame the customer for the issues or tell you they're trying to solve them as quickly as possible and send you to a website that shows all the problems their trying to solve. They also love to send you to multiple people, non of which can solve the problem. It's a joke. Review collected by and hosted on G2.com.