Tebra (previously Kareo + PatientPop) Reviews & Product Details

The main thing for me is that every time I need help, someone actually answers the phone and they always help me figure ut what I needed and even go beyond that to give other pointers or help. Review collected by and hosted on G2.com.

The only thing is I wish they had premade work or school note that prepopulated patients information to make it easier, as I do all through Word right now. Review collected by and hosted on G2.com.

What is most helpful about Tebra is, it allows us to gather all patient information and concerns before scheduling appointments. Review collected by and hosted on G2.com.

To be honest, I have never had a bad experience with Tebra, it is highly helpful in out office. Review collected by and hosted on G2.com.

Access to the clients' charts via phone or desktop is excellent. Being able to set standard quick easy drop-in notes is a great feature. Being able to email or text the client from the app is a nice feature. Seeing a history list and reaccessing the client is also great. Being able to run reports and surveys is helpful. Review collected by and hosted on G2.com.

The one thing that is an issue is that I have to see all emails or messages being sent to everyone. That is quite annoying as it makes me consistently check or see notes irrelevant to my or my client's communication needs. I wish there were a way to stop seeing all the messages and only mine. Also, the report feature has limited time frame and would be nice if had more report options to pull data like insurance providers. Review collected by and hosted on G2.com.

I love that established patients can schedule their own appointment and update the office on their new insurance or demographic information! Review collected by and hosted on G2.com.

I can not find one thing that I do not like about the system! Review collected by and hosted on G2.com.

We are able to designate different realms for visits in the scheduler, which allows us to designate them as telehealth or in-office Review collected by and hosted on G2.com.

Ability for more than one prodivder to be in patients chart could be improved Review collected by and hosted on G2.com.

It is one of the more modern systems that has really good integration capabilities. The one thing that stands out is the ease for which to setup EDI and the built in features such as fax, document storage, etc.. Given that it has an API that was a huge selling point for us to integrate our in house systems and workflow with the platform. It has potential for scalability with its modular approach as well. Review collected by and hosted on G2.com.

The UI could be improved some and additional features could be added such as importing 835 files, more detailed eligibility checks, disable statements per patient, and less tabs. The case approach is ok and the ability to customize reports could be improved. Note I am talking about the client software for billing. Review collected by and hosted on G2.com.

Tebra has been the easiest EMR I've ever worked on in the past 20 years. Being able to check eligibity is amazingly easy. I use Tebra daily in order to complete my tasks. Customer support is very knowledgeable and quick to help fix minor issues. Training new employees on your EMR is absoulty wonderfull and easy. When Kareo became Tebra it just made my job easier. Review collected by and hosted on G2.com.

There is nothing I dislike about Tebra. Which I had some advise on how to make it better but I have nothing. Tebra has is the only EMR system I recommend to collegues. Review collected by and hosted on G2.com.

The ease of the platform and customer support Review collected by and hosted on G2.com.

The difficulty of the billing platform and poor customer service at start up Review collected by and hosted on G2.com.

Ease of use, good value for money, especially for smaller practices. Review collected by and hosted on G2.com.

The billing module should be integrated with the clinical module without having to sign into 2 ifferent places. There should be business hours for the entire US, not just Pacific Time Zone. Having a business in the East, there needs to be accessibility. Please put brighter colors back, the dark green has no curb appeal. Review collected by and hosted on G2.com.

I loved Kareo. Our whole practice did. It was easy to use, the staff was helpful and we had very little problems-until Tebra took over. Review collected by and hosted on G2.com.

Tebra took over Kareo and Patient Pop around May of 2023. This merger has been a absolute nightmare!!!! There has been many system outages, appointments disappearing, prescriptions not sending, and billing issues.

The billing issues have been the worst! For 3 months now my claims have been sent to the wrong payors or not sent at all! My claims are months behind. It has greatly affected our business.

The customer support is horrible. Most of the representatives have no idea how to use their own system! It takes customer service days to weeks to resolve issues, that's assuming they respond in the first place.

Our business has over 16 providers and we could not sustain the losses anymore so we switched platforms. We were able to download our demographic data ourselves however; they will not give us our documents or patients notes without charging another $4,000. The data belongs to the customer and it's not acceptable to charge us for it. By holding our data, they put us at risk, because we're unable to now provide patients their medical records.if you're currently with Tebra and reading this, I urge you to stop uploading documents to their system and record your notes elsewhere because they charge an exuberant amount to extract these from their system if you ever choose to leave.

Please think twice before going to this company. They sell a beautifully designed platform that will only give you trouble and little support. Review collected by and hosted on G2.com.