155 Shopware Reviews
Overall Review Sentiment for Shopware
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Excellent shop system with high flexibility
We have been using Shopware for our online shop Müller Small Living for many years and are extremely satisfied with the current version Shopware 6.
As a manufacturer of high-quality furniture "Made in Germany", it is essential for us to have a powerful and flexible shop system. Shopware 6 offers us exactly that: intuitive operation, modern technology and extensive customisation options. We were particularly impressed by the simple integration of our furniture configurator (pCon), which our customers can use to design customised products.
Another highlight is the modular structure, which enables us to continuously develop our shop and adapt it to new requirements. We also appreciate the strong community and the reliable support, which is always on hand to help us with questions or new challenges.
We can recommend Shopware 6 without reservation - a powerful, future-proof and flexible system for companies that want to run their e-commerce professionally.
Conclusion:
✅ Flexible & customisable
✅ Easy integration of third-party providers (e.g. our furniture configurator)
✅ Future-proof & powerful
✅ Large community & professional support
Many thanks to the Shopware team for this great product! 👏 Review collected by and hosted on G2.com.
The text editor for the shop pages is not very convenient. Review collected by and hosted on G2.com.
I have been a Shopware user since 2015 and have come to appreciate the good to very good quality support (e.g., Moritz) over the years. There has always been not only an active community but also many agencies with a very broad range of topics. So, there are plugins for most needs. Version 5 was not designed to last forever in terms of architecture: many of the plugins at that time "dug" deep into the system and left their traces. Therefore, a fresh start was doubly sensible: with Shopware 6. The rule-based configuration opened up a wide range of applications, making the use of many plugins obsolete. Of course, one has to familiarize oneself with the new configuration possibilities - but that's like with any new system. However, many options were intuitive and therefore not rocket science. We did not implement the connection to marketplaces directly from SW6, but instead, we interposed Plenty here. Our external IT staff was also impressed by the technical implementation in SW6 and gave me the feedback: for any demanding shop solution, he will suggest SW6. The contact through the Shopware Community Day is ideal for getting direct contact with the SW team, but also for engaging in conversations with SW partners and listening to interesting lectures. And, of course, to let the day end together and relaxed in the evening. Review collected by and hosted on G2.com.
With the global orientation, I found it unfortunate that most documents/videos/representations are increasingly in English. Yes, I have no technical problem with it, but I simply find it more relaxing in my native language.
Due to the switch from purchase options for plugins to rental, the costs for plugins have virtually exploded. I have experienced this myself with some examples and then decided against some plugins. Fair costs, yes, but some agencies really take advantage - in some cases more than doubling the costs when viewed annually. It would be nice if SW could observe this and approach certain agencies - because this is not a good development. Review collected by and hosted on G2.com.
Das Backend in Shopware 6 hat eine sehr benutzerfreundliche Oberfläche, welche vor allem optisch was her macht. Review collected by and hosted on G2.com.
Shopware 6 hat nicht die Möglichkeit, Produkte, welcher einer dynamischen Produktgruppe zugeordnet sind über diese aufzurufen. In Shopware 5 waren die Produkte hingegen den Kategorien zugeordnet. Das hat es seiner Zeit erleichtert, der Überblick zu bewahren, wenn man zum Beispiel durch alle Produkte einer Kategorie gehen musste, wenn man mal etwas am Text von nur diesen Artikeln ändern wollte. Review collected by and hosted on G2.com.
Thanks to its flexibility and modular structure, Shopware can be optimally tailored to our requirements. It offers many possibilities to customize layouts and functions individually, such as through plugins and extensions. The system also impresses us with its comprehensive support for different languages, currencies, and markets (ideal for international business models like that of KAISER). Features like product filtering, flexible pricing, integrated marketing tools, as well as easy management of categories and variants, are also more than practical. The strong community and broad support from third-party providers complete the overall package. Review collected by and hosted on G2.com.
We would like extended features for the export and import of items and texts, including more options for file formats (e.g., Datanorm, BMEcat) in addition to XML and CSV. A more sophisticated management of language selection would also be helpful. The same applies to the versioning of pages and elements to better track and manage changes in the larger context of a medium-sized company. Review collected by and hosted on G2.com.
We chose Shopware because we did not want to miss out on the many advantages that a shop system offers. Especially the features for filtering products and the convenient search function of a shop system make this platform more attractive compared to a classic CMS system.
A modern system was sought that integrates harmoniously into the sophisticated system architecture and can score with extensive possibilities for designing content elements. Furthermore, at KAISER, the connection to other systems like SAP and PIM was very important to us in order to reduce the effort of content maintenance while simultaneously improving quality and avoiding redundancies.
Additionally, we also appreciate the possibilities for customization in terms of design and functionality through a variety of plugins and the diverse "ecosystem" of professional agencies and service providers. Review collected by and hosted on G2.com.
The export function from the shop could be improved, for example, in terms of the configurability of required elements or texts, language selection, and also the possibility of versioning elements/pages to be able to track changes. Review collected by and hosted on G2.com.
The fast and extremely competent support is particularly worth mentioning. Questions and concerns are dealt with quickly and the solution orientation is impressive. The extension fits seamlessly into the existing system and offers clear added value, especially for users who already collect reviews. We are very satisfied with the performance of the plugin and the support provided by the development team. A clear recommendation for anyone looking for a reliable and efficient extension. Many thanks at this point! Review collected by and hosted on G2.com.
The extension fits seamlessly into the existing system and offers clear added value, especially for users who already collect reviews. We are very satisfied with the performance of the plugin and the support provided by the development team. A clear recommendation for anyone looking for a reliable and efficient extension. Many thanks at this point! Review collected by and hosted on G2.com.
What we like best about Shopware is the excellent customer support and the powerful B2B features, particularly the Digital Sales Room and Dynamic Access. These features provide comprehensive capabilities for optimizing B2B processes and effectively targeting business customers. Review collected by and hosted on G2.com.
What we dislike about Shopware is that there is still some room for improvement in flexibility and adaptability. While the platform offers many customization options, there are certain limitations that could be addressed to enhance its overall flexibility. Review collected by and hosted on G2.com.
In the process of developing our online shop, implementing Shopware 6 has been a relativly smooth process overall. The platform offers comprehensive documentation and a well-structured interface, which helped us get started without too many obstacles. Shopware 6´s API-first approach makes integrations with third-party systems straightforward and efficient. Whether connecting to payment gateways, CRM systems, or other essential tools, we found the process to be relativly seamless. The flexibility of the platform allows for custom integrations when needed, which is a significant advantage for a business of our size. While some integrations required additional development effort, the platform´s adaptability ensured that we could connect everything we needed to run our operation smoothly. Another standout feature is the excellent customer support and the massive, active community. Whenever we’ve hit a roadblock, the customer support has been there to provide advice and share solutions, which has been invaluable. It's reassuring to know that we're not navigating this alone. Review collected by and hosted on G2.com.
One challenge we've faced is the learning curve, especially as we're working on such a large-scale project. Some of the more advanced features require a bit of technical expertise and time to fully grasp. Additionally, while there are many great plugins available, we've found that some essential functionalities require paid extensions, which can add up in costs. However, these are manageable challenges, especially considering the overall benefits Shopware 6 provides. Review collected by and hosted on G2.com.
As DAS OFENZENTRUM, we chose Shopware 6 to take our online shop to the next level, and we couldn't be happier. The system offers us the flexibility and extensive features we need to provide our customers with a first-class shopping experience.
User-friendliness:
Shopware 6 impresses with an intuitive user interface that is easy to use for both our customers and our employees. Managing products, categories, and orders is straightforward and efficient, saving us valuable time in our daily business.
Flexibility and Customizability:
The ability to customize our shop individually is a major advantage of Shopware 6. We were able to perfectly tailor the design and functionality of our shop to the needs of our customers. The numerous plugins and extensions allow us to easily integrate additional features without requiring deep technical knowledge.
Performance:
Shopware 6 offers excellent performance, even with a high number of products and visitors. Our customers enjoy fast loading times and smooth navigation through our shop, which significantly improves satisfaction and conversion rates.
Support and Community:
The support from Shopware and the large community are another plus. Numerous resources and assistance are available to us for questions or challenges, supporting us in the optimal use of the platform.
Overall, we are very satisfied with Shopware 6 and can recommend it to any company looking for a powerful, flexible, and user-friendly e-commerce solution. Our online shop has greatly benefited from the switch to Shopware 6, and we look forward to continuing to provide our customers with an outstanding shopping experience. Review collected by and hosted on G2.com.
The support could be a little faster and the prices a little lower, so that smaller shops could also use it. What should also be improved are the exports, so that properties and their characteristics or translations of the article texts can be easily exported from the shop. Review collected by and hosted on G2.com.
As a B2C business selling outdoor products for active nature lovers, we are thrilled with Shopware. The platform offers an excellent customer experience, allowing us to quickly and easily create category and product pages. The intuitive interface makes it easy to design engaging content that our customers love. Another highlight is the cross- and upselling features. These help us offer additional products that meet our customers' needs, leading to a significant increase in sales. The personalization options and AI-driven recommendations are particularly valuable for our business. Review collected by and hosted on G2.com.
There is little to complain about, but a minor downside is that integrating third-party tools can sometimes be a bit complex. However, the extensive partner ecosystem offers good support and solutions to overcome this. Review collected by and hosted on G2.com.
