SAP Customer Data Solutions
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SAP Customer Data Solutions
By SAP
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4.3 out of 5 stars
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SAP Customer Data Solutions Reviews - Page 5

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SAP Customer Data Solutions Suite Overview

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What is SAP Customer Data Solutions?

From individual consumers to multiple business accounts, customers demand relevant, personalised engagements. With SAP Customer Data Platform, you can surface insights in real time across the enterprise to deliver winning engagements, boost revenue, and drive growth. Our front office to back office integration sets our CDP apart from the competition. Connect customer identity data, as they engage, and dynamically activate that data to the systems of use, such as ERP, Analytics, or Marketing campaigns, Service, Sales, and flexible to adapt to your current stack. Combining our leadership in identity with the strength of BTP and Datasphere you have the ability to create a true customer 360. Customer Data Solutions: Customer Data Platform, Customer Identity and Access Management (CIAM) for B2C*, Customer Identity and Access Management (CIAM) for B2B*, *Enterprise Consent and Access Management (ECPM) is now part of CIAM

Included with this Suite
Product Avatar Image
SAP Customer Data Platform

65 reviews

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SAP Customer Identity and Access Management

33 reviews

SAP Customer Data Solutions Details
Discussions
SAP Customer Data Solutions Community
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)
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How do you position yourself against your competitors?

Only customer data solutions from SAP can help your business:

Bring customer data and operational data together:
Enhanced customer understanding leads to better business decisions. By combining customer data with back-office data from systems such as ERP and supply chain management, you can surface real-time insights from true 360-degree customer views.

Respect data privacy and build trust:
Collecting and governing permission-based data is critical for addressing compliance and building customer trust. With a full view of your customers’ identity, consent, and preference data, you can understand how they want to engage, enforce their preferences across channels and touch points, and reduce regulatory risks.

Know your customer across every engagement:
Customer identity opens the door to more value. Design and deploy integrations with greater ease to push relevant customer data – based on a foundation of identity and consent – to marketing, commerce, sales, and service systems in real time.

Seller Details
Seller
SAP
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
301,811 Twitter followers
LinkedIn® Page
www.linkedin.com
125,049 employees on LinkedIn®
Ownership
NYSE:SAP
Phone
+1 (800) 872-1727
Total Revenue (USD mm)
$27,338
Description

Our business analytics solutions close the gap between transactions, data preparation, analysis, and action, so you can make more informed decisions.

BN
Overview Provided by:
Binod Negi

Recent SAP Customer Data Solutions Reviews

Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"It was a good experience while using this software."
Initially it was little tough for me bez I was a learner. Once I start using this then I feel it was so easy.
Read more
Marianella A.
MA
Marianella A.Small-Business (50 or fewer emp.)
4.5 out of 5
"You can enhance client connection and loyalty management with this robust software"
You can efficiently store and use client data with SAP Customer Data Solutions, improving your relationship with our business and our dental and bo...
Read more
Bob K.
BK
Bob K.Mid-Market (51-1000 emp.)
4.5 out of 5
"Easy Customer Understating and Consent Marketing Made Easy With SAP Customer Data"
When it comes to growing custom base, SAP Customer Data makes it easy thanks to consent marketing With SAP Customer Data, we have an easy time unde...
Read more
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SAP Customer Data Solutions Media

SAP Customer Data Solutions Demo - SAP Customer Data Platform Customer Activity Dashboard
SAP Customer Data Platform Customer Activity Dashboard
SAP Customer Data Solutions Demo - SAP Customer Data Platform Customer Segments
SAP Customer Data Platform Customer Segments
SAP Customer Data Solutions Demo - SAP Customer Data Platform Customer Consent Dashboard
Ensure every application honours the user consent from privacy policy, communication opt-ins, processing, version, timestamps, and more
SAP Customer Data Solutions Demo - SAP Customer Data Platform Source Integration
Our built-in integrations and connector studio allow you the flexibility to easily push and pull identity data
SAP Customer Data Solutions Demo - SAP Customer Data Platform Audiences
Create audiences from segments that will dynamically update, as the user engages, overtime
SAP Customer Data Solutions Demo - SAP Customer Data Platform B2ALL - Groups
Groups whether a family account or a brand provide insight for look-a-like audiences and modelling (AI/ML)

93 SAP Customer Data Solutions Reviews

4.3 out of 5
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Overall Review Sentiment for SAP Customer Data SolutionsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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EM
Enterprise(> 1000 emp.)
Product Reviewed: SAP Customer Data Solutions
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within SAP Customer Data Solutions: SAP Customer Identity and Access Management, SAP Customer Identity and Access Management for B2B, SAP Customer Data Platform, SAP Customer Identity and Access Management for B2B 01
What do you like best about SAP Customer Data Solutions?

We deal with hundreds of customers, and the product helps us fulfill their expectations as their chosen business partner Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Solutions?

I enjoyed using the product, and I have not encountered any downside Review collected by and hosted on G2.com.

What problems is SAP Customer Data Solutions solving and how is that benefiting you?

Helps manage customer engagements cycle, eliminating back and forth, especially when they are dealing with multiple sales agents Review collected by and hosted on G2.com.

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PB
Assitant manager - IT applications
Mid-Market(51-1000 emp.)
Product Reviewed: SAP Customer Data Platform
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Review source: G2 invite
Incentivized Review
What do you like best about SAP Customer Data Platform?

It helps in supply chain optimization and product innovation. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

It does not show respect for customer data privacy Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

It offers a CDP solution and gives access to real time customer insights. Review collected by and hosted on G2.com.

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Verified User in Railroad Manufacture
UR
Enterprise(> 1000 emp.)
Product Reviewed: SAP Customer Data Solutions
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Products used within SAP Customer Data Solutions: SAP Customer Data Platform
What do you like best about SAP Customer Data Solutions?

To have a huge ammount of possibilities to create my analysis. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Solutions?

The lag that commes when it's needed to change q filter, drill down or update the view. Review collected by and hosted on G2.com.

What problems is SAP Customer Data Solutions solving and how is that benefiting you?

There is a few optimizing updates that are promissing to reduce this lag. But right now, wasn't enough. Review collected by and hosted on G2.com.

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Verified User in Investment Management
UI
Mid-Market(51-1000 emp.)
Product Reviewed: SAP Customer Identity and Access Management
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Review source: G2 invite
Incentivized Review
What do you like best about SAP Customer Identity and Access Management?

SAP customer identity and access management occurs multiple channels and website and it is designed to integrate with wide range of applications and system. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

It has some common dislike and challange associated with and customer identity and access management solutions can be complex and timing consuming process. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

SAP Customer identity and access management is solved several problem associate with customer identity and digital resources. Review collected by and hosted on G2.com.

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Verified User in Banking
CB
Mid-Market(51-1000 emp.)
Product Reviewed: SAP Customer Data Platform
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Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about SAP Customer Data Platform?

It help to gather information from different source, and more deeply understand costumer needs and build the trust Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

More integration packages over CPI would be useful.

Tool that allow us to get more advanced analytic information would be needed and Email account management Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

Using the SAP Customer Data Platform (CDP), helps to collect data which is costumer - related, which kelps to keep info in one place and shorter the time in repining contacts with same customer/company. It helps to understand costumer needs, and make smoother relations. Also data protection is good, so costumers are not scared of any leak Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
Product Reviewed: SAP Customer Identity and Access Management
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Review source: G2 invite
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(Original )Information
What do you like best about SAP Customer Identity and Access Management?

SAP CIAM helps organizations to secure the identity of their partner and customer data. Manages consent and access control for organization. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

There is nothing to dislike about this tool. Provides the best service. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

SAP CIAM consist of best authorization management. Provides nice and simple user interface. Review collected by and hosted on G2.com.

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Verified User in Business Supplies and Equipment
UB
Small-Business(50 or fewer emp.)
Product Reviewed: SAP Customer Identity and Access Management
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Review source: G2 invite
Incentivized Review
What do you like best about SAP Customer Identity and Access Management?

Single seamless log on is the best feature that I liked most about this tool and that works in integration with customer identity management. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

As of now nothing to dislike. This tool is helping us a lot. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

The tool is helping us to get to know the customer behavior with AI powered real time data processing that helps us to improve customer relations. Review collected by and hosted on G2.com.

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Verified User in Banking
IB
Small-Business(50 or fewer emp.)
Product Reviewed: SAP Customer Data Solutions
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Validated Reviewer
Review source: Organic
Products used within SAP Customer Data Solutions: SAP Customer Data Platform
What do you like best about SAP Customer Data Solutions?

Initially it was little tough for me bez I was a learner. Once I start using this then I feel it was so easy. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Solutions?

It could be more familer, while using this I feel that there are certain of product limitations. Review collected by and hosted on G2.com.

What problems is SAP Customer Data Solutions solving and how is that benefiting you?

Product limitations. Review collected by and hosted on G2.com.

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Verified User in Business Supplies and Equipment
UB
Small-Business(50 or fewer emp.)
Product Reviewed: SAP Customer Data Platform
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about SAP Customer Data Platform?

It is providing us better customer profiles by collecting customer data from other sources using data enrichment very impressively. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

Everything is good about SAP Customer Data Platform. Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

SAP Customer Data Platform is helping me to keep in regular touch with customers with consistent messaging from any device available with me. Also providing insights for better results with predictive modelling. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Product Reviewed: SAP Customer Identity and Access Management
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SAP Customer Identity and Access Management?

Sso login for multi device and multi factor. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

Nothing as of now for this tool cause not experience in depth feature but all good what i experienced till now. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

Excellent use case for identity and access management for small enterprises for their customer. Review collected by and hosted on G2.com.

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