RingEX Reviews & Product Details

I appreciate that RingEX is user-friendly, which significantly simplifies my interactions and enhances efficiency when reaching out to multiple patients. The ease of communicating with several patients from a single number, especially one that matches the local area code, is invaluable in maintaining a familiar connection. Additionally, the training and reliable customer service offered by RingEX bolster my experience, ensuring that any issues or inquiries I have are promptly and effectively addressed. This comprehensive support system makes the maintenance and ongoing use of RingEX convenient and stress-free. Review collected by and hosted on G2.com.

I find the limitation in registering an unlimited number of local phone lines frustrating, which forces me to delete and switch out numbers instead. Additionally, the initial setup of RingEX was somewhat tricky due to the involvement of multiple phone lines, although maintenance has become easier over time. Review collected by and hosted on G2.com.

I really appreciate the convenience that RingEX offers, making it incredibly simple to manage both my business and personal calls on a single device, which eliminates the need for carrying two separate phones. The feature of being able to install the RingEX app and access both my business and personal lines on one phone is a huge advantage for me. Additionally, I love the functionality of using my phone from my desktop to make video calls and send texts, which allows me to maintain a professional boundary by not using my personal number for client communications, preventing distractions at work. Furthermore, the initial setup of RingEX was very easy, which I found delightfully straightforward, streamlining the onboarding process significantly. Review collected by and hosted on G2.com.

I recently faced an issue where not all the lines were ringing as an operator, which disrupted our workflow. When I contacted customer service, it was challenging to understand the first representative I spoke with due to a thick accent, making communication difficult. I had to be transferred to another person for better assistance, which was an inconvenience. Review collected by and hosted on G2.com.

I find RingEX incredibly valuable for facilitating communication across our offices. It allows us to seamlessly transfer vendor, customer, and intra-office calls, which is crucial for our business operations. The support provided is exceptional, especially in building custom routines that align with our unique business needs. This support has been instrumental in executing our communication strategy effectively, saving us time and enhancing our confidence in the system's performance. Additionally, RingEX's capabilities have allowed us to discontinue other chat tools like Slack, as it offers a comprehensive service that meets all our communication requirements. Review collected by and hosted on G2.com.

I find it troublesome that texting outside the company is challenging with RingEX, potentially due to regulatory issues. Additionally, managing after-hours and on-call schedules is cumbersome, as the current setup isn't straightforward and could benefit from a simpler module. Review collected by and hosted on G2.com.

I love using RingEX because it has been an integral part of our communication with both customers and staff, primarily through voice, SMS, and fax for the past five years. What I appreciate most about RingEX is its ease of use and administration, which simplifies complex tasks greatly. The notes feature on the dial pad is particularly impressive as it serves as a substantial time saver, allowing for automatic updates of call notes. Additionally, the browser add-in is an excellent tool, as it provides an efficient click-to-call feature, facilitating quick communication through a simple click on a phone number to initiate a call or send a text. The initial setup of RingEX was a positive experience, making the transition from ShoreTel/Mitel smooth for our team. The fact that it allows testing integrations with other platforms, such as HubSpot and Bullhorn, adds immense value as it seamlessly fits into our existing technological ecosystem. Overall, RingEX is a reliable solution that meets our company's needs effectively. Review collected by and hosted on G2.com.

I don't like that RingEX lacks direct integration options with certain products like Avionte, requiring us to develop an API for integration. Review collected by and hosted on G2.com.

I really like RingEX because it allows me to communicate with people in the US while being based in Latin America, making my work efficient. I find the app convenient due to its features such as chatting with team members and screen sharing, which enhance collaboration. It's very valuable as it serves as an internal communication system, allowing us to connect without the need for separate meetings like Google Meet or Teams. The initial setup was smooth and intuitive, simply requiring installation on my devices and logging in, making it easy to get started. Review collected by and hosted on G2.com.

I really don't like the initial audio in RingEX. It says 'connecting' or something similar with a music background, which I don’t think is very professional. Review collected by and hosted on G2.com.

I use RingEX for our UCaaS, and it helps bring telephony to my cell phone, allowing me to connect with clients all over the world. I really like being a partner and find the analytics great—I can see how many calls I've taken. The initial setup was easy, which was a big plus. Review collected by and hosted on G2.com.

I don't like the integration with HubSpot. I would like to see the dialer more seamlessly integrated. Review collected by and hosted on G2.com.

I really like that RingEX customer service is amazing. As I'm trying to navigate through setting up new employees on our phone system, it's easy. I like the fact that I can be on the computer and access the phone features. Review collected by and hosted on G2.com.

I think the process of adding new employees to the system could be a little easier. Even though it is easier now, it could be a bit simpler. Review collected by and hosted on G2.com.

I really appreciate RingEX for solving problems like easy new hire set-ups and providing access through mobile, desktop, and hard phones. I love the text message for voicemail platform. Lately, I've also appreciated the learning links and personal live support because they offer real answers for real problems. Review collected by and hosted on G2.com.

I have very little knowledge on the back-end setup such as trees setup. Person who initiated the setup is no longer here, but I did hear her say it was challenging to set-up and port phone numbers. Review collected by and hosted on G2.com.

I truly appreciate the features that RingEX offers, such as text messaging and voicemails, which facilitate much easier communication internally with my employees. These features are particularly valuable for running everything we need, from PDFs to video and audio file shares, through the platform, ensuring a seamless operation within my insurance agency. I also find it very useful to have the ability to manage multiple phone numbers, allowing me to choose which number to receive calls or make outgoing calls from, which significantly supports my business communications. Furthermore, RingEX has proven to be an effective voice over IP solution that enables me to work virtually and remotely, even from outside the country, making it exceptionally versatile for my needs. Review collected by and hosted on G2.com.

I found setting up RingEX a bit challenging initially because I wasn't familiar with the back office settings. I had to rely heavily on customer service to help with the setup, as I lacked the expertise to do it on my own. Additionally, I'm not exactly fond of the customer service staff being overseas. Review collected by and hosted on G2.com.

We have been using RingCentral for a few years now and enjoy it. The platform is stable and we can easily access our call logs and records as needed. The system is user friendly enough that it doesn't require us to contact support. Integration was fairly easy as far as these platforms go. We use this platform daily for our business operations and it's allowed us to provide a greater customer experience Review collected by and hosted on G2.com.

The marketing calls are a little frustrating but they're easily ignored. Review collected by and hosted on G2.com.