RingEX Reviews & Product Details

RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. With built-in AI capabilities like the RingCentral Personal AI Assistant, RingEX helps every employee work smarter. Capture and summarize meetings automatically, generate follow-up actions, and compose clear messages in seconds. AI-driven insights make conversations more productive and ensure that critical information never gets lost. New: Customer Engagement Bundle For customer-facing teams, RingEX now offers the Customer Engagement Bundle — a new tier purpose-built for small to mid-sized businesses that need to deliver faster, more connected support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace, so your team can manage every customer conversation together. Key capabilities include: Shared SMS Inbox: Give teams shared visibility into customer text threads to ensure no message is missed. SMS Opt-Out Compliance: Simplify regulatory adherence and protect customer trust. Reply Templates: Speed up response times while maintaining a consistent brand voice. Queue Transparency: Show callers their place in line or offer convenient callbacks to reduce frustration. RingCentral Live Reports: Gain real-time visibility into call queues and agent performance to optimize staffing and improve service quality. Why RingEX: Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Built on a 99.999% uptime SLA and backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain: Smarter communication with AI — Work faster and reduce manual tasks with the built-in Personal AI Assistant. Unified collaboration — Seamless voice, video, messaging, and SMS in one platform. Better customer experiences — Real-time insights, automated workflows, and faster responses through the Customer Engagement Bundle. RingEX isn’t just a phone system. It’s how modern businesses keep every conversation — internal or external — connected, intelligent, and impactful.

Product Website

Seller

RingCentral

Discussions

RingEX Community

Languages Supported

German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Overview by

Ring Central

Pricing

Pricing provided by RingEX.

Core

$30.00

1 User Per Month

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RingEX Media

Message. Video. Phone

Team Messaging

Video Meetings

Business Phone System

Mobile App

Desktop App

Official Downloads

(4)

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Buyers Guide

How RingCentral has Modernized Some of Today's Biggest Businesses

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Chris S.

IT Security Manager

Enterprise (> 1000 emp.)

1/22/2026

"Seamless PC-to-Phone App That Keeps Work Calls Separate"

4/5

What do you like best about RingEX?

Seamless working options from PC app to Phone app. Allows me to keep my work calls, texts, etc seperated thru an app and not have Vendors using my direct mobile number. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The license model should be more flexible for customers with high turnover. We have to purchase a license and then are stuck until the annual renewal date. Monthly or quarterly flex within lets say 10-15% of call lines to go up/down without being obligated for a full annual term. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Chris, thank you for your review! We are pleased to hear that RingEX helps you maintain a professional work-life balance by keeping your personal mobile number private while using our seamless PC and phone apps. It is also fantastic to know that our platform makes your merger and acquisition growth and team integration a smooth experience. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Chris!

See how RingEX improved

Andrew R.

Telephony Analyst

Mid-Market (51-1000 emp.)

4/18/2024

"A competent suite, but bogged down by redundant features"

3/5

What do you like best about RingEX?

Very flexible and powerful. Overall solid audio quaility. Very feature rich. The app is generally very usable for everyday users. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

There are a number of ways to do essentially the same thing. This makes implementation and maintenance tricky if multiple people manage the system. It will take time before it becomes intuitive where to go if something isn't working the way you intended. Creating multiple schedules for a menu is not possible without creating multiple versions of the menu. Powerful but cumbersome and complicated. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Andrew, thank you for your feedback! The Review Team appreciates your positive comments about RingEX's flexibility, audio quality, and usability. We are glad that RingEX is helping you consolidate phones across multiple business units and locations. We understand your concerns about redundant features and the complexity they may introduce during implementation and maintenance. Our team continuously works to streamline the user experience and simplify navigation within the platform. If you have any further suggestions or feedback, please feel free to explore and engage with ideas on our Ideas Portal; we have included the link below. We are committed to learning more from our customers and delivering the best possible user experience.

If you want to share more about your experience, please email us at review@ringcentral.com. We appreciate you being a loyal RingCentral customer!

See how RingEX improved

Shannon B.

CFO

Small-Business (50 or fewer emp.)

1/15/2026

"All-in-One RingEx: Phone, Messaging, Fax, Notes, and More in One Place"

5/5

What do you like best about RingEX?

RingEx isn’t just a phone system; it’s also an internal messaging tool, a tracker, a fax solution, and a note-taker. There are so many great options to use, and it’s nice having all of these features in one place. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I find the admin portal really confusing to use. It’s hard to figure out where to go to change features and other settings, and I often have to hunt around to find what I need. I really wish it were more user-friendly and easier to navigate. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for your review, Shannon! We are glad to hear that RingEX is serving as a true all-in-one solution for your business, keeping your messaging, tracking, faxing, and note-taking unified in one place. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Shannon!

See how RingEX improved

Raffy B.

Senior IT Team leader for System and Network / SECOP

Mid-Market (51-1000 emp.)

9/25/2025

"RingEx is very flexible comms platform. I've setup 15 contact center very easily using IVR editor"

5/5

What do you like best about RingEX?

The ease of use and rapid implementation were impressive, allowing our employees to adapt quickly with minimal training. The platform offers many features, including video, voice, messaging, and integration capabilities. Additionally, the support team is both knowledgeable and highly responsive. I also frequently of use the support button to ask for support if I have some queries Review collected by and hosted on G2.com.

What do you dislike about RingEX?

If you lack basic VOIP experience, the initial setup can feel overwhelming. I understand that some integrations naturally require effort, but occasional call quality issues may affect reliability. Additionally, I found that the live reports and analytics could use more context and would benefit from being more user-friendly, especially for those not technically inclined. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

They have addressed all our challenges, particularly in managing communication channels by bringing voice, video, and messaging together, and streamlining our tools into a single platform. This consolidation eliminates the need for separate applications and makes it much easier for teams to stay connected in the office or remotely. The most significant benefits we've experienced include increased team productivity, quicker customer response times, and reduced IT overhead, as we no longer have to manage multiple communication tools. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Raffy, thank you for sharing such a thoughtful review of your experience with RingEX! We are happy to hear that the platform’s flexibility, features, and ease of use support your setup and help improve productivity for your teams. It is also great to know that our Support Team has been responsive and helpful whenever you have needed assistance. We appreciate your feedback; insights like yours are extremely valuable as we continue to enhance the platform and make it even more user-friendly for every customer. We would love to hear more about your experience; if you are interested in continuing the conversation and sharing more, please reference this review and email The Review Team directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included the link below.

Thank you again for choosing RingCentral and for taking the time to share your perspective, Raffy!

See how RingEX improved

Tina E.

1/15/2026

"Effortless Phone Access, Stellar Support"

5/5

What do you like best about RingEX?

I really like that with RingEX, I can answer the phones from our cell phones even when we're away from the office. I also find the application easy to use, especially when setting up new employees and extensions—it's quick and easy. Their customer support is excellent; they were very helpful when I needed to set up holiday hours. The initial setup was very easy, thanks to the lady who did our training and taught us well. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Faxes do not always show properly on your cell phone. If the fax would open, you would at least know what it is about. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Tina, thank you for your stellar review! We are glad to hear that RingEX provides you with the freedom to manage your office from anywhere and that your initial training and holiday hours setup were such positive experiences. It is wonderful to know that scaling your team with new extensions was quick and easy. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Tina!

See how RingEX improved

Diana .

Admin

Small-Business (50 or fewer emp.)

2/27/2026

"Feature-Rich App That Makes Call Handling Easy and Fast"

4.5/5

What do you like best about RingEX?

The app has a lot of different features that make call handling easy and fast. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The admin portal is a little hard to navigate at first, I have not had much chance to play with it but I wish it was more direct rather than a lot of drop down menus. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hi Diana, thank you for your great feedback! We are thrilled to hear that the RingEX mobile app gives your team the freedom to answer front desk calls from anywhere. Keeping your business fast and easy is exactly what we aim for. We also hear you loud and clear regarding the Admin Portal. We know those drop-down menus can feel like a maze when you are just trying to make a quick change. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you choosing RingCentral, Diana!

See how RingEX improved

Sarah V.

Firm Administrator

Small-Business (50 or fewer emp.)

9/23/2025

"Lots of Functionality but Some Clunky Aspects in Admin Portal"

4/5

What do you like best about RingEX?

RingEX provides a lot of customization and functionality to meet diverse needs, which I think is very important since this program isn't specific to any industry or area of business. From an admin standpoint, setting up a new user is pretty easy, and I especially like a newer update of being able to schedule the invitation email in advance. That's very helpful!

We have three office locations with staff working remotely some of the time and calls run smoothly as if everyone was in one place. The RingCentral chat is also very nice, as is the ability to text our clients from within the desktop app.

I recently contacted support in order to cancel some extra RingEX licenses we were not using during our contract renewal period and they made if very easy. It only took one chat session to accomplish exactly what I needed to, and quickly.

We use the RC video very frequently and sometimes record meetings and both are easy to use. I love that you can send a link to a video participant and they do not need to download the program to join a video call. Makes it very easy for them and we rarely have anyone who experiences issues getting into the video call.

Sending faxes is easy and received faxes can easily be forwarded via email to the proper person in our team. Text messages and voicemails can also be easily transferred. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I've found that some settings in the admin portal move randomly and become difficult to find. We also have had issues with certain settings within the admin portal changing on their own and that is very frustrating. Luckily this isn't a common issue, but the one we've experienced is incoming calls get routed to a welcome message (which ends up being our voicemail recording) instead of ringing through. It hasn't happened recently, but has happened several times. Maybe this is fixed now, I do not know.

Recording a new voicemail is easy enough form the handset, but navigating to the importing/exporting so that the voicemail plays both during and after hours is a bit labor-intensive. I also wish voicemails could be saved from within the RC admin portal.

Features/settings in the admin portal that we don't use often are sometimes difficult to find/get to as it's not as intuitively located as I think it could be. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

RingEX gives us voice, text, internal messaging, faxing, and video conferencing with just one program/application. That's huge when you already have multiple programs to log into every day! Streamlining communications bother externally and internally is supremely important, especially in a technology driven world. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Sarah, the Review Team is grateful that you took the time to share such detailed feedback! We are thrilled that RingEX helps streamline communication across your multiple locations and supports your team with voice, text, video, fax, and chat all in one platform. It is also great to know that recent updates, like scheduling invitation emails and simplifying license management, make such a positive impact. We appreciate your honesty regarding the admin portal challenges. Your feedback is valuable, and we would love the opportunity to help further improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. We have also included a link to RingCentral University below; hopefully, this resource can provide you with helpful admin settings insights.

Thank you for being a loyal RingCentral customer, Sarah!

See how RingEX improved

Sarah H.

1/15/2026

"Effortless Communication Tool with Amazing Features"

5/5

What do you like best about RingEX?

I find RingEX very easy to use, which is great for all our client communication within the office. The call notes and AI-transcribed notes are amazing and super useful, helping us ensure we don't miss anything important during and after calls, like action items or specific things said. Additionally, it allows us to easily transfer calls between members both in and out of the office. The initial setup was very easy for our team, and we were motivated to switch from regular office phones because of the 24-hour answering services offered. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

nothing! Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Sarah, thank you for your amazing review! We are pleased to hear that RingEX makes your office communication effortless and that you found the initial setup smooth. It is fantastic to know that the AI-transcribed notes and action items are already becoming a game-changer for you and your team. We are also glad our 24-hour answering services provided the motivation you needed to modernize your office phones. Whether your team is in the office or working remotely, we are committed to ensuring you never miss a beat, or a call! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Sarah!

See how RingEX improved

Kalee V.

1/15/2026

"Smooth Client Communication, Exemplary Support"

5/5

What do you like best about RingEX?

I like that RingEX makes it smooth and easy to text all of my clientele. The texting aspect is for sure my favorite, and I love that it's simple and easy to use. I've used a few other business phone services, and I truly love that RingEX offers texting because others have not. Additionally, I find their customer service great and quick to assist whenever there are bumps in the setup. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I don't like that sometimes RingEX marks my texts as spam. I wish it would allow similar texts to be sent out to multiple people without it flagging as spam. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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The Review Team appreciates your review, Kalee! We are so glad to hear that our texting features and seamless web-to-app transition are making client communication smoother for you. It is also rewarding to know that our Support Team has been quick to assist whenever you hit a bump during setup. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for choosing RingCentral, Kalee!

See how RingEX improved

Helene G.

Senior Client Services Manager

Small-Business (50 or fewer emp.)

12/8/2025

"Client Services Manager"

3.5/5

What do you like best about RingEX?

the portal is easy to use and set up new users and call queues. i also like the customer support. When i have a problem, i call customer suport and they walk me through my problem. It might take some time, but they are patient and work through my issue with me and resolve the issue. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

If i have a problem, i can't easily find an answer within the online questions, i usually have to call customer support. But once i call customer support, they can help me with my problem and resolve my issue. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for your review and feedback, Helene! It is great to hear that you find the portal easy to use for setting up new users and call queues. We also appreciate your positive feedback regarding our customer support, noting that they are patient, walk you through issues, and help improve your experience. We understand that you sometimes have difficulty finding answers easily within our online resources and usually have to contact customer support. We encourage you to explore our Community, where you can find helpful information and resources. For your convenience, we have included a link below. If you are interested in continuing the conversation and sharing more about your experience, please reference this review and email us at review@ringcentral.com. We would love the opportunity to learn more from you.

We appreciate you for being a loyal RingCentral customer, Helene!

See how RingEX improved