RingEX Reviews & Product Details

RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. With built-in AI capabilities like the RingCentral Personal AI Assistant, RingEX helps every employee work smarter. Capture and summarize meetings automatically, generate follow-up actions, and compose clear messages in seconds. AI-driven insights make conversations more productive and ensure that critical information never gets lost. New: Customer Engagement Bundle For customer-facing teams, RingEX now offers the Customer Engagement Bundle — a new tier purpose-built for small to mid-sized businesses that need to deliver faster, more connected support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace, so your team can manage every customer conversation together. Key capabilities include: Shared SMS Inbox: Give teams shared visibility into customer text threads to ensure no message is missed. SMS Opt-Out Compliance: Simplify regulatory adherence and protect customer trust. Reply Templates: Speed up response times while maintaining a consistent brand voice. Queue Transparency: Show callers their place in line or offer convenient callbacks to reduce frustration. RingCentral Live Reports: Gain real-time visibility into call queues and agent performance to optimize staffing and improve service quality. Why RingEX: Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Built on a 99.999% uptime SLA and backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain: Smarter communication with AI — Work faster and reduce manual tasks with the built-in Personal AI Assistant. Unified collaboration — Seamless voice, video, messaging, and SMS in one platform. Better customer experiences — Real-time insights, automated workflows, and faster responses through the Customer Engagement Bundle. RingEX isn’t just a phone system. It’s how modern businesses keep every conversation — internal or external — connected, intelligent, and impactful.

Product Website

Seller

RingCentral

Discussions

RingEX Community

Languages Supported

German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Overview by

Ring Central

Pricing

Pricing provided by RingEX.

Core

$30.00

1 User Per Month

View More Pricing Information

RingEX Media

Message. Video. Phone

Team Messaging

Video Meetings

Business Phone System

Mobile App

Desktop App

Official Downloads

(4)

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Buyers Guide

How RingCentral has Modernized Some of Today's Biggest Businesses

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Anthony T.

11/6/2025

"Great Support and Communication, Needs Simpler Modules"

4/5

What do you like best about RingEX?

I find RingEX incredibly valuable for facilitating communication across our offices. It allows us to seamlessly transfer vendor, customer, and intra-office calls, which is crucial for our business operations. The support provided is exceptional, especially in building custom routines that align with our unique business needs. This support has been instrumental in executing our communication strategy effectively, saving us time and enhancing our confidence in the system's performance. Additionally, RingEX's capabilities have allowed us to discontinue other chat tools like Slack, as it offers a comprehensive service that meets all our communication requirements. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I find it troublesome that texting outside the company is challenging with RingEX, potentially due to regulatory issues. Additionally, managing after-hours and on-call schedules is cumbersome, as the current setup isn't straightforward and could benefit from a simpler module. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for your fantastic review! We are thrilled to hear that RingEX is incredibly valuable for seamless inter-office communication and that our exceptional support in building custom routines saves your team time and enhances confidence. It is great that we helped you simplify your tech stack by consolidating chat tools! If you have an interest in continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com with more information. We would love to learn more about your experience from you.

We appreciate you for being a loyal RingCentral customer, Anthony!

See how RingEX improved

Joe W.

Systems Manager

Mid-Market (51-1000 emp.)

11/6/2025

"Effortless Communication with Stellar Features"

5/5

What do you like best about RingEX?

I love using RingEX because it has been an integral part of our communication with both customers and staff, primarily through voice, SMS, and fax for the past five years. What I appreciate most about RingEX is its ease of use and administration, which simplifies complex tasks greatly. The notes feature on the dial pad is particularly impressive as it serves as a substantial time saver, allowing for automatic updates of call notes. Additionally, the browser add-in is an excellent tool, as it provides an efficient click-to-call feature, facilitating quick communication through a simple click on a phone number to initiate a call or send a text. The initial setup of RingEX was a positive experience, making the transition from ShoreTel/Mitel smooth for our team. The fact that it allows testing integrations with other platforms, such as HubSpot and Bullhorn, adds immense value as it seamlessly fits into our existing technological ecosystem. Overall, RingEX is a reliable solution that meets our company's needs effectively. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I don't like that RingEX lacks direct integration options with certain products like Avionte, requiring us to develop an API for integration. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Joe, thank you for your fantastic review and for being a loyal RingCentral customer for the past five years! We are thrilled to hear that the platform is an integral, reliable part of your communication with both customers and staff. It is wonderful to know that you find the ease of use and administration so valuable. We especially appreciate your praise for the dial pad notes feature and the efficiency of the click-to-call browser add-in. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you again for your business and for making RingEX your primary communication tool, Joe!

See how RingEX improved

John M.

Construction Project Manager

Small-Business (50 or fewer emp.)

11/6/2025

"Convenient Communication Tool for Global Teams"

5/5

What do you like best about RingEX?

I really like RingEX because it allows me to communicate with people in the US while being based in Latin America, making my work efficient. I find the app convenient due to its features such as chatting with team members and screen sharing, which enhance collaboration. It's very valuable as it serves as an internal communication system, allowing us to connect without the need for separate meetings like Google Meet or Teams. The initial setup was smooth and intuitive, simply requiring installation on my devices and logging in, making it easy to get started. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I really don't like the initial audio in RingEX. It says 'connecting' or something similar with a music background, which I don’t think is very professional. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey John, thank you for your fantastic review! We are thrilled to hear that RingEX makes your work efficient by enabling seamless communication with the US while you are based in Latin America. It is wonderful that features like chatting and screen sharing prove to be such convenient and valuable tools for your internal collaboration. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you again for choosing RingCentral to support your global team, John!

See how RingEX improved

Jonathan T.

Business Development Specialist

Small-Business (50 or fewer emp.)

2/25/2026

"Effortless UCaaS with Stellar Analytics"

5/5

What do you like best about RingEX?

I use RingEX for our UCaaS, and it helps bring telephony to my cell phone, allowing me to connect with clients all over the world. I really like being a partner and find the analytics great—I can see how many calls I've taken. The initial setup was easy, which was a big plus. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I don't like the integration with HubSpot. I would like to see the dialer more seamlessly integrated. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Jonathan, thank you for the fantastic review! We are thrilled to hear that RingEX makes it effortless for you to connect with clients globally from your mobile device. It is great to know that our analytics are providing the visibility you need to track your daily productivity and call volume. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

See how RingEX improved

Margaret K.

2/27/2026

"Effortless Call Management with Stellar Support"

5/5

What do you like best about RingEX?

I really like that RingEX customer service is amazing. As I'm trying to navigate through setting up new employees on our phone system, it's easy. I like the fact that I can be on the computer and access the phone features. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I think the process of adding new employees to the system could be a little easier. Even though it is easier now, it could be a bit simpler. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Margaret, thank you for the fantastic review. We are pleased to hear that our customer service has been stellar as you grow your practice! It is great that the ability to manage calls and messages directly from your computer makes your daily workflow more effortless. We also appreciate your feedback on the onboarding process. While we’ve made strides in making it easier now, we know that for a busy business owner, every second counts when adding a new team member. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Margaret!

See how RingEX improved

Martha R.

1/15/2026

"Robust Support with Some Setup Challenges"

5/5

What do you like best about RingEX?

I really appreciate RingEX for solving problems like easy new hire set-ups and providing access through mobile, desktop, and hard phones. I love the text message for voicemail platform. Lately, I've also appreciated the learning links and personal live support because they offer real answers for real problems. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I have very little knowledge on the back-end setup such as trees setup. Person who initiated the setup is no longer here, but I did hear her say it was challenging to set-up and port phone numbers. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Martha, we are thrilled to hear that RingEX is helping you seamlessly set up new hires and providing the flexibility you need across mobile, desktop, and desk phones. It is also great to know that our voicemail-to-text and live support deliver real answers for real problems for you and your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Martha!

See how RingEX improved

David L.

10/29/2025

"Good Features, But Setup Challenges"

4/5

What do you like best about RingEX?

I truly appreciate the features that RingEX offers, such as text messaging and voicemails, which facilitate much easier communication internally with my employees. These features are particularly valuable for running everything we need, from PDFs to video and audio file shares, through the platform, ensuring a seamless operation within my insurance agency. I also find it very useful to have the ability to manage multiple phone numbers, allowing me to choose which number to receive calls or make outgoing calls from, which significantly supports my business communications. Furthermore, RingEX has proven to be an effective voice over IP solution that enables me to work virtually and remotely, even from outside the country, making it exceptionally versatile for my needs. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I found setting up RingEX a bit challenging initially because I wasn't familiar with the back office settings. I had to rely heavily on customer service to help with the setup, as I lacked the expertise to do it on my own. Additionally, I'm not exactly fond of the customer service staff being overseas. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for sharing your thoughtful feedback, David! We are pleased to hear that RingEX’s communication features and flexibility support your business operations and enable you to work effectively from anywhere. We also value your comments regarding setup and support; your input helps us identify opportunities to make onboarding and customer assistance even smoother. To continue the conversation, please reference this review and email us directly at review@ringcentral.com. The Review Team would love the opportunity to learn more about your experience and to help improve it in any way we can. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, David!

See how RingEX improved

Joe C.

Director of Business Development

Mid-Market (51-1000 emp.)

9/26/2023

"Amazing Platform!"

5/5

What do you like best about RingEX?

We have been using RingCentral for a few years now and enjoy it. The platform is stable and we can easily access our call logs and records as needed. The system is user friendly enough that it doesn't require us to contact support. Integration was fairly easy as far as these platforms go. We use this platform daily for our business operations and it's allowed us to provide a greater customer experience Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The marketing calls are a little frustrating but they're easily ignored. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

Now we have all of our team under the same umbrella. We can call and text, so my staff no longer has to use their personal cell phones. This cuts down immensely on the team being bothered after hours, and being able to record all incoming and outgoing calls allows us to protect our team if there's ever a discrepancy about what information we provided. Being able to text has also been a godsend, as we are able to communicate with our clients in the most modern methods available. It's such a fantastic platform! Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Joe, the Review Team values your insightful feedback. We are pleased that RingCentral MVP exceeds your expectations and has provided you with the right tools to accomplish your work effectively; our mission is to diminish barriers you may come across and to ensure that your experience is exceptional by empowering your business!

If you want to share more about your experience, please email us at review@ringcentral.com.

Thank you for being a loyal customer!

Amber F.

Manager

Small-Business (50 or fewer emp.)

4/22/2026

"Excellent Text, Video, and Phone Features"

5/5

What do you like best about RingEX?

The text, video feature and phone feature Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The AI receptionist is hard to use- it needs more work Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Amber, we are thrilled to hear that our core text, video, and phone features are serving you well. We also appreciate your honest feedback on the AI Receptionist. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Amber!

See how RingEX improved

BP R.

11/6/2025

"Good Usability but Room for UI Improvement"

3/5

What do you like best about RingEX?

I find RingEX to be quite easy to use, which is a significant advantage for me. This ease of use ensures that interacting with the tool does not require extensive training or a steep learning curve, making it accessible both to new users and to those like me who may not use it heavily but still need to navigate it efficiently for necessary tasks. Moreover, the initial setup of RingEX proved to be pretty straightforward, adding to the overall user-friendly experience. This simplicity in setup and operation is vital, as it minimizes the time spent on configuration and allows more focus on the core activities it supports or enhances. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I find it difficult to navigate the admin UI, which seems a bit challenging to maneuver around. Additionally, getting a hold of customer service or tech support is problematic, causing delays in resolving issues. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for sharing your experience with RingEX. We are thrilled to hear that the platform is easy to use and that the straightforward setup makes it efficient and accessible for you and your team! To help us directly resolve any current issues and gather more details about your experience, please reference this review and email the Review Team at review@ringcentral.com to continue the conversation. We hope to help improve your experience in any way we can.

Thank you again for your valuable feedback; we appreciate you for being a loyal RingCentral customer, and hope to hear more from you soon!