RingEX Reviews & Product Details

RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. With built-in AI capabilities like the RingCentral Personal AI Assistant, RingEX helps every employee work smarter. Capture and summarize meetings automatically, generate follow-up actions, and compose clear messages in seconds. AI-driven insights make conversations more productive and ensure that critical information never gets lost. New: Customer Engagement Bundle For customer-facing teams, RingEX now offers the Customer Engagement Bundle — a new tier purpose-built for small to mid-sized businesses that need to deliver faster, more connected support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace, so your team can manage every customer conversation together. Key capabilities include: Shared SMS Inbox: Give teams shared visibility into customer text threads to ensure no message is missed. SMS Opt-Out Compliance: Simplify regulatory adherence and protect customer trust. Reply Templates: Speed up response times while maintaining a consistent brand voice. Queue Transparency: Show callers their place in line or offer convenient callbacks to reduce frustration. RingCentral Live Reports: Gain real-time visibility into call queues and agent performance to optimize staffing and improve service quality. Why RingEX: Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Built on a 99.999% uptime SLA and backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain: Smarter communication with AI — Work faster and reduce manual tasks with the built-in Personal AI Assistant. Unified collaboration — Seamless voice, video, messaging, and SMS in one platform. Better customer experiences — Real-time insights, automated workflows, and faster responses through the Customer Engagement Bundle. RingEX isn’t just a phone system. It’s how modern businesses keep every conversation — internal or external — connected, intelligent, and impactful.

Product Website

Seller

RingCentral

Discussions

RingEX Community

Languages Supported

German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Overview by

Ring Central

Pricing

Pricing provided by RingEX.

Core

$30.00

1 User Per Month

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RingEX Integrations

(37)

Verified by RingEX

RingEX Media

Message. Video. Phone

Team Messaging

Video Meetings

Business Phone System

Mobile App

Desktop App

Official Downloads

(4)

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Buyers Guide

How RingCentral has Modernized Some of Today's Biggest Businesses

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Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

8/8/2023

"User-Friendly Platform with Seamless Zoom Integration"

5/5

What do you like best about RingEX?

I find RingEX user-friendly and dependable. I really like how they've integrated the Zoom platform into their own, making it easy for me to start video meetings without needing another platform. Having the RingEX app open all day means I can quickly click to set up a meeting. I also enjoy the solid platform it provides as a phone system, alongside the other features of RingEX that are available to users. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Sometimes when you connect a call that it will drop the call within the first few seconds of the call trying to connect Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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The Review Team appreciates your valuable feedback; we enjoy hearing how our product improves your experience and benefits you. Reach out to tell us more via email at review@ringcentral.com; thank you!

Suzanne F.

Clinic Administrator at Pearl Women's Center

Small-Business (50 or fewer emp.)

4/9/2026

"Easy Call Monitoring and Headset Calling Right from My Computer"

4.5/5

What do you like best about RingEX?

I Like monitoring everything from my computer screen. I make phone calls from Ring Central on my computer and never use my phone, just a headset. I can also see who is available to take calls and who is logged in at any given time. Customer service has been outstanding. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

It is often confusing when trying to navigate "help" on my own. Changing things, such as voice, IVR menus, and auto receptionist require many steps. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Suzanne, it is fantastic to hear that RingEX has become your central hub for monitoring calls and that our computer-and-headset workflow is serving you and your team so well. We are also proud to hear that our customer service has been exceptional! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Suzanne!

See how RingEX improved

Daniel P.

IT Director

Mid-Market (51-1000 emp.)

3/16/2026

"Solid Phone System Packed with Features"

5/5

What do you like best about RingEX?

Solid phone system with many features.

Switching to a cloud phone system helped us manage multiple sites communication easily.

RingCentral had the most advanced options, the API was more robust than other systems we reviewed. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

You have to have a separate system for Contact Center (we used RingCX)

The two systems communicate together but it is still a little disjointed. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Daniel, the Review Team appreciates you taking the time to share your experience with RingEX! We are glad to hear that our cloud phone system and robust API technology have empowered your business to manage communication across multiple sites effectively. Regarding your experience with the integration between RingEX and RingCX, we understand that navigating two systems can sometimes feel disjointed. Our team is dedicated to providing comprehensive support to ensure a smoother experience as we continue to refine how our platforms communicate. We would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Daniel!

See how RingEX improved

Sierra B.

Administrative Supervisor

Mid-Market (51-1000 emp.)

11/6/2025

"Exceptional Workflow Management and Communication Features"

5/5

What do you like best about RingEX?

The task manager enables me to monitor workflows across different departments and teams effectively. The meeting features are exactly what we need to maintain momentum on the business side. I really enjoy the chat functionality, and the GIFs add a fun, lighthearted touch. Having access to a wide range of phone and IVR options allows us to keep growing without ever missing a call.

Customer support is a phone call or ticket away. Always friendly and thorough. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Sometimes, when I check off recurring tasks, they do not reappear as expected. This issue can be frustrating when trying to keep track of ongoing responsibilities. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Sierra, thank you for your fantastic, detailed review! We are thrilled to hear that RingEX is the single platform that helps your team stay coordinated and that the task manager allows you to monitor workflows effectively across departments. It is wonderful that our IVR and phone options support your continued growth without missing a call, and that you find our Support Team to be friendly and thorough! We take bug reports seriously and would like to help resolve this for you however we can. Please report this specific issue by reporting the issue in the app; here are instructions on how to do so: https://ringcentr.al/42aZ68p

The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Sierra!

See how RingEX improved

Chris S.

IT Security Manager

Enterprise (> 1000 emp.)

1/22/2026

"Seamless PC-to-Phone App That Keeps Work Calls Separate"

4/5

What do you like best about RingEX?

Seamless working options from PC app to Phone app. Allows me to keep my work calls, texts, etc seperated thru an app and not have Vendors using my direct mobile number. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The license model should be more flexible for customers with high turnover. We have to purchase a license and then are stuck until the annual renewal date. Monthly or quarterly flex within lets say 10-15% of call lines to go up/down without being obligated for a full annual term. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Chris, thank you for your review! We are pleased to hear that RingEX helps you maintain a professional work-life balance by keeping your personal mobile number private while using our seamless PC and phone apps. It is also fantastic to know that our platform makes your merger and acquisition growth and team integration a smooth experience. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Chris!

See how RingEX improved

Andrew R.

Telephony Analyst

Mid-Market (51-1000 emp.)

4/18/2024

"A competent suite, but bogged down by redundant features"

3/5

What do you like best about RingEX?

Very flexible and powerful. Overall solid audio quaility. Very feature rich. The app is generally very usable for everyday users. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

There are a number of ways to do essentially the same thing. This makes implementation and maintenance tricky if multiple people manage the system. It will take time before it becomes intuitive where to go if something isn't working the way you intended. Creating multiple schedules for a menu is not possible without creating multiple versions of the menu. Powerful but cumbersome and complicated. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Andrew, thank you for your feedback! The Review Team appreciates your positive comments about RingEX's flexibility, audio quality, and usability. We are glad that RingEX is helping you consolidate phones across multiple business units and locations. We understand your concerns about redundant features and the complexity they may introduce during implementation and maintenance. Our team continuously works to streamline the user experience and simplify navigation within the platform. If you have any further suggestions or feedback, please feel free to explore and engage with ideas on our Ideas Portal; we have included the link below. We are committed to learning more from our customers and delivering the best possible user experience.

If you want to share more about your experience, please email us at review@ringcentral.com. We appreciate you being a loyal RingCentral customer!

See how RingEX improved

Shannon B.

CFO

Small-Business (50 or fewer emp.)

1/15/2026

"All-in-One RingEx: Phone, Messaging, Fax, Notes, and More in One Place"

5/5

What do you like best about RingEX?

RingEx isn’t just a phone system; it’s also an internal messaging tool, a tracker, a fax solution, and a note-taker. There are so many great options to use, and it’s nice having all of these features in one place. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I find the admin portal really confusing to use. It’s hard to figure out where to go to change features and other settings, and I often have to hunt around to find what I need. I really wish it were more user-friendly and easier to navigate. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for your review, Shannon! We are glad to hear that RingEX is serving as a true all-in-one solution for your business, keeping your messaging, tracking, faxing, and note-taking unified in one place. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Shannon!

See how RingEX improved

Raffy B.

Senior IT Team leader for System and Network / SECOP

Mid-Market (51-1000 emp.)

9/25/2025

"RingEx is very flexible comms platform. I've setup 15 contact center very easily using IVR editor"

5/5

What do you like best about RingEX?

The ease of use and rapid implementation were impressive, allowing our employees to adapt quickly with minimal training. The platform offers many features, including video, voice, messaging, and integration capabilities. Additionally, the support team is both knowledgeable and highly responsive. I also frequently of use the support button to ask for support if I have some queries Review collected by and hosted on G2.com.

What do you dislike about RingEX?

If you lack basic VOIP experience, the initial setup can feel overwhelming. I understand that some integrations naturally require effort, but occasional call quality issues may affect reliability. Additionally, I found that the live reports and analytics could use more context and would benefit from being more user-friendly, especially for those not technically inclined. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

They have addressed all our challenges, particularly in managing communication channels by bringing voice, video, and messaging together, and streamlining our tools into a single platform. This consolidation eliminates the need for separate applications and makes it much easier for teams to stay connected in the office or remotely. The most significant benefits we've experienced include increased team productivity, quicker customer response times, and reduced IT overhead, as we no longer have to manage multiple communication tools. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Raffy, thank you for sharing such a thoughtful review of your experience with RingEX! We are happy to hear that the platform’s flexibility, features, and ease of use support your setup and help improve productivity for your teams. It is also great to know that our Support Team has been responsive and helpful whenever you have needed assistance. We appreciate your feedback; insights like yours are extremely valuable as we continue to enhance the platform and make it even more user-friendly for every customer. We would love to hear more about your experience; if you are interested in continuing the conversation and sharing more, please reference this review and email The Review Team directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included the link below.

Thank you again for choosing RingCentral and for taking the time to share your perspective, Raffy!

See how RingEX improved

Tina E.

1/15/2026

"Effortless Phone Access, Stellar Support"

5/5

What do you like best about RingEX?

I really like that with RingEX, I can answer the phones from our cell phones even when we're away from the office. I also find the application easy to use, especially when setting up new employees and extensions—it's quick and easy. Their customer support is excellent; they were very helpful when I needed to set up holiday hours. The initial setup was very easy, thanks to the lady who did our training and taught us well. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Faxes do not always show properly on your cell phone. If the fax would open, you would at least know what it is about. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Tina, thank you for your stellar review! We are glad to hear that RingEX provides you with the freedom to manage your office from anywhere and that your initial training and holiday hours setup were such positive experiences. It is wonderful to know that scaling your team with new extensions was quick and easy. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Tina!

See how RingEX improved

Diana .

Admin

Small-Business (50 or fewer emp.)

2/27/2026

"Feature-Rich App That Makes Call Handling Easy and Fast"

4.5/5

What do you like best about RingEX?

The app has a lot of different features that make call handling easy and fast. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The admin portal is a little hard to navigate at first, I have not had much chance to play with it but I wish it was more direct rather than a lot of drop down menus. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hi Diana, thank you for your great feedback! We are thrilled to hear that the RingEX mobile app gives your team the freedom to answer front desk calls from anywhere. Keeping your business fast and easy is exactly what we aim for. We also hear you loud and clear regarding the Admin Portal. We know those drop-down menus can feel like a maze when you are just trying to make a quick change. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you choosing RingCentral, Diana!

See how RingEX improved