--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1396 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1396 scale: '5' date_modified: '2026-07-02' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,396 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users find the **ease of use** with RingEX enhances administration and device switching capabilities efficiently. (195 reviews) - Users commend the **helpful customer support** of RingEX, making the setup process smoother and more manageable. (124 reviews) - Users value the **reliable connection and helpful support** provided by RingEX, enhancing their communication experience. (108 reviews) - Users praise the **reliable connection** of RingEX, highlighting its excellent voice quality and user-friendly design. (96 reviews) - Users love the **high-quality phone calls** of RingEX, appreciating its ease of use and helpful features. (93 reviews) - Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (92 reviews) - Intuitive (76 reviews) - Easy Communication (73 reviews) - Easy Setup (72 reviews) - Simple (67 reviews) **What users dislike:** - Users find the **customer support challenging** to interact with, often requiring excessive steps for known issues. (55 reviews) - Users find the **customer service challenging** , often facing unnecessary complications in resolving known issues. (49 reviews) - Users face persistent **call issues** with RingEX, including inadequate logs, confusing setup, and frustrating customer support experiences. (47 reviews) - Users find the **onboarding and setup processes complicated** , leading to confusion over extensions and features. (44 reviews) - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (37 reviews) - Users experience **overwhelming interface and slow support** , which can hinder the overall effectiveness of RingEX. (35 reviews) - Users find the **customer support challenging** due to complicated navigation and unnecessary steps for known issues. (33 reviews) - Difficult Navigation (32 reviews) - Learning Curve (32 reviews) - Lack of Intuitiveness (31 reviews) ## RingEX Reviews ### 1. Intuitive Onboarding and Helpful AI Notes, but Support Can Be Time-Consuming **Rating:** 3.5/5.0 stars **Reviewed by:** Tricia T. | Information Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** It’s pretty easy to onboard new employees because the UI/UX is straightforward and intuitive. The AI Transcript Notes are also helpful for keeping the conversation flowing and making sure we don’t miss key points. **What do you dislike about RingEX?** Their technical support team consistently takes up our time, especially when problems could have been resolved with straightforward answers instead of putting us through a loop of the same responses. I also feel that some features should have been included in the subscription plan rather than placed in the Add-Ons. Performance-wise, even though we’ve been using RingCentral for a long time, there are still unresolved issues, and our company will likely have to find workarounds instead. **What problems is RingEX solving and how is that benefiting you?** The AI transcription feature has been extremely helpful. Call Monitoring has also helped our teams improve the quality of their calls. Recently, we've integrated RingCentral with HubSpot and have been helping our team to keep up with their KPIs. **Official Response from Madi Hayford:** > Hey Tricia, thank you for your great feedback! We are pleased to hear that RingEX’s intuitive user interface simplifies your new employee onboarding, and that our native AI Transcript Notes and Call Monitoring features are helping your team maintain call quality. It is also fantastic to know that your HubSpot CRM integration is successfully keeping your team aligned with their critical KPIs through automated activity syncs. We appreciate your candid comments regarding your experiences with our technical Support Team, as well as your feedback regarding subscription tier features versus paid add-ons. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Tricia! ### 2. Terrible to cancel, lacking honesty from their reps. **Rating:** 0.0/5.0 stars **Reviewed by:** Bruce C. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about RingEX?** I liked that my users could download the app and use their cell phones with the service. Nobody wants to be tied to a desk phone, so this made it much more convenient. **What do you dislike about RingEX?** The price was the reason I looked to make a switch, and I found that other well known services cost half. They lacked morals when I tried to cancel. During cancellation, support repeatedly told us we could not cancel or even reduce licenses because of a contract they could not produce. After reviewing our own agreement, we found no minimum seat requirement. Once we pointed this out, support suddenly agreed to reduce the account to a single line. The issue was eventually resolved, but only after significant back-and-forth. I recommend obtaining and reading your contract before accepting statements about what changes are or are not permitted. **What problems is RingEX solving and how is that benefiting you?** They do not seem to have any problem solving tools that other services do not also have. **Official Response from Madi Hayford:** > Hey Bruce, thank you for sharing your feedback with us. We are pleased to hear that your users found our mobile application convenient and flexible for their day-to-day communication needs; however, we apologize for any frustration you experienced. We appreciate your diligence in reviewing your specific agreement guidelines to achieve a resolution. If you are interested in continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com. We would love the opportunity to help improve your experience in any way we can! ### 3. Seamless Communication, Unifies Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Suhasu U. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about RingEX?** I really appreciate how RingEX brings calling, messaging, and meetings together in one place. It’s easy to use, reliable, and helps our team stay connected without constantly switching between different apps. Having everything integrated makes day-to-day communication simpler, and we can move quickly from chat to a call or a meeting without changing tools, which saves a lot of time. Features like presence status, call forwarding, and the smooth transitions between chats and calls help boost our productivity. The integration with our CRM applications is also a big help, since it keeps communication tied to our daily workflows. On top of that, the initial setup was smoother than I expected: most configurations were straightforward, so we were able to get up and running with minimal training. **What do you dislike about RingEX?** Overall, it has worked really well for me, but there are a few areas that could be improved. The desktop app can feel a little slow at times, especially when handling multiple chats. Still, it’s flexible overall, which I appreciate. **What problems is RingEX solving and how is that benefiting you?** I find RingEX helps solve communication disorganization by bringing calls, messages, and meetings into one place, which saves time. It’s easy to use, keeps us connected without constantly switching between apps, and improves productivity with features like presence status and call forwarding. **Official Response from Madi Hayford:** > Hey Suhasu, we are proud that RingEX successfully unifies your calling, messaging, and meeting tools into a single environment, and that our CRM integration is actively boosting your productivity. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Suhasu! ### 4. RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications **Rating:** 5.0/5.0 stars **Reviewed by:** Raffy B. | Senior IT Team leader for System and Network / SECOP, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about RingEX?** Pricing is fair, and it now includes an AI feature we can use while on calls. The UI is easy to understand, and the implementation process was superb. I also like that you can duplicate settings or a call queue, which makes setup almost instant. Our employees adapted quickly with minimal training. The platform offers a wide range of features, including video, voice, messaging, and integration capabilities. On top of that, the support team is knowledgeable and highly responsive. I also frequently use the support button whenever I have questions or need help. **What do you dislike about RingEX?** If you don’t have much basic VOIP experience, the initial setup can feel overwhelming. I get that certain integrations will naturally take some effort, but I’ve run into occasional call-quality issues that can impact reliability. On top of that, the live reports and analytics could use more context and clearer explanations, and they’d be easier to work with if the interface were more user-friendly—especially for people who aren’t technically inclined. **What problems is RingEX solving and how is that benefiting you?** They’ve addressed all of our challenges, especially around managing communication channels, by bringing voice, video, and messaging together and streamlining our tools into a single platform. This consolidation removes the need for separate applications and makes it much easier for teams to stay connected, whether they’re in the office or working remotely. The biggest benefits we’ve seen are higher team productivity, faster customer response times, and lower IT overhead, since we no longer have to maintain and manage multiple communication tools. **Official Response from Madi Hayford:** > Hey Raffy, thank you for sharing such a thoughtful review of your experience with RingEX! We are happy to hear that the platform’s flexibility, features, and ease of use support your setup and help improve productivity for your teams. It is also great to know that our Support Team has been responsive and helpful whenever you have needed assistance. We appreciate your feedback; insights like yours are extremely valuable as we continue to enhance the platform and make it even more user-friendly for every customer. We would love to hear more about your experience; if you are interested in continuing the conversation and sharing more, please reference this review and email The Review Team directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included the link below. Thank you again for choosing RingCentral and for taking the time to share your perspective, Raffy! ### 5. Fantastic Support and Features That Streamline Our Call Flow **Rating:** 5.0/5.0 stars **Reviewed by:** Paige C. | Administrative Supervisor, Clinical Research Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** The technical support team has been fantastic - easy to get a hold of, provide great support and are always willing to dive in and investigate our issues. The support we have received from the RingCentral team has really been what makes RingCentral stand out above and beyond from other phone providers we have used in the past. Beyond the support, the RingCentral features have helped us streamline our call flow, allow us better access to patients with less voicemails to return overall. Can't recommend enough. **What do you dislike about RingEX?** We’ve experienced some connection issues with both incoming and outgoing calls, and we’ve had a hard time getting them resolved. **What problems is RingEX solving and how is that benefiting you?** It has helped us not have nearly as many voicemails to return to patients at our clinic, the IVR that we have set up has been incredibly user friendly and has worked perfectly - calls get automatically routed to the right place, the queues have been helpful and beneficial for patients. The voicemail transcription features have been SO helpful for our office, saving time on the back end when recording messages for the team to return. Call recordings have also helped our office from a quality improvement standpoint for staff and we have integrated these recordings into our staff review process. **Official Response from Madi Hayford:** > We appreciate your amazing feedback, Paige! It is thrilling that our IVR system, automated call routing, and queues have helped streamline your call flow, ensuring your clinic's patients reach the right place quickly with fewer voicemails to return. We love knowing that our quality voicemail transcription and call recording features save your office valuable time and support your staff review process. Your praise for our Support Team also means a lot to us! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Paige! ### 6. Flexible Call Handling Anywhere with Helpful AI Notes **Rating:** 4.5/5.0 stars **Reviewed by:** Elaine S. | Sr. Network Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** One of the best things about RingEX is able to use it different ways to answer calls. Deskphone, Desktop app and cell phone app. I am not always at my desk or my users are running around the office, but able to answer calls via cell app makes it so a call is not missed. I also appreciate being able to record calls or have AI take notes of the conversation. This is helpful for follow ups. **What do you dislike about RingEX?** One of the issues I see is unable to separate desktop app and cell phone in users profiles. We have had cases where it would be helpful to turn off cell phone app in the incoming call rules, but keep it ringing in the desktop app. **What problems is RingEX solving and how is that benefiting you?** Currently there are no issues that saved time or cost reduction. **Official Response from Madi Hayford:** > Thank you for sharing your review with us, Elaine! We are pleased that RingEX provides your mobile or remote team with the essential flexibility to answer incoming business calls from anywhere, whether on a desk phone, desktop application, or cell phone app, ensuring that critical client interactions are never missed. It is also great to know that our native AI conversation notes and call recording tools are actively proving helpful during your team's follow-up workflows. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral! ### 7. RingCentral Delivers Rock-Solid Uptime and Helpful AI Call Notes **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan S. | IT Infrastructure and Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I like that RingCentral has had the best uptime of all the SaaS solutions we’ve used. That level of reliability is critical for our business because it gives us confidence that we can consistently count on the service. The AI features are also a major plus. Our users can review notes from calls with customers afterward, which helps everyone stay aligned and makes follow-ups much easier. **What do you dislike about RingEX?** What I like least about RingEX is that there should be easier ways to build out and manage subsidiaries. We’d really love the option to split our multiple subsidiaries out within the Admin Portal, so that things like Call Queues, logos, groups, Caller ID, and addresses are simpler to set up, organize, and visualize. **What problems is RingEX solving and how is that benefiting you?** I haven’t had any dropped calls, and I like having a notetaker. Call routing also works well and sends calls where they need to go. **Official Response from Madi Hayford:** > Hey Nathan, thank you for taking the time to share your fantastic feedback! We are proud to hear that RingEX delivers rock-solid reliability with leading uptime, giving your business total confidence that you can count on our service. It is also wonderful to know that our seamless call routing and advanced AI note-taking features keep your users aligned and simplify your customer follow-ups. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Nathan! ### 8. Seamless Integration and Efficient Support with Minor Call Delays **Rating:** 5.0/5.0 stars **Reviewed by:** Kiel S. | Information Technology Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I like how RingEX integrates with our existing ecosystem. It works seamlessly with Microsoft Teams and Salesforce, which means our users can use the apps they are already familiar with and don't have to spend time learning a new application to make a call. Additionally, I appreciate the range of options available to us. The initial setup was pretty seamless. **What do you dislike about RingEX?** We experience a delay when connecting to calls. This may be related to Windows settings but it is difficult to resolve the issue. This isn't unique to RingEX, as other providers have the same issue. **What problems is RingEX solving and how is that benefiting you?** RingEX enables us to make and receive calls, text clients, and provide rich support through familiar apps like Microsoft Teams and Salesforce without needing standalone software. It keeps us accessible for meaningful client interactions, integrates smoothly, and requires no new learning curve. **Official Response from Madi Hayford:** > Hey Kiel, we appreciate you taking the time to share your review! We are glad that RingEX integrates so smoothly with your existing ecosystem, allowing your team to leverage familiar applications like Microsoft Teams and Salesforce to make calls and text clients without a steep learning curve. It is wonderful to know that your initial setup was seamless and that our flexible range of options successfully keeps you accessible for meaningful client interactions. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Kiel! ### 9. Unified Workflow with AI: Reliable and Highly Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Youcef A. | Permits Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about RingEX?** What I appreciate most about RingEX is how it seamlessly bridges the gap for international business. It provides a fully functional virtual number with all the essential features—SMS, voicemail, and even fax—that work exactly like a physical line. The AI-powered tools, specifically the automated call recordings and summaries, have been incredibly helpful for staying organized. Beyond the features, the interface is polished and the system reliability is outstanding; I rarely, if ever, encounter downtime or lag. It’s a high-performing tool that offers great value for the price. **What do you dislike about RingEX?** The call forwarding function sometimes didn’t work for some reason; however, I haven’t had any issues with it lately. **What problems is RingEX solving and how is that benefiting you?** As a permitting company for motor carriers, we struggled to manually track complex vehicle dimensions and route restrictions that came up during long calls with state agencies and drivers. We used to have a hard time documenting technical permit details accurately. Now we can rely on RingEX’s AI-generated call summaries and transcripts, which has led to a 100% accuracy rate on our permit applications and a major reduction in costly revisions. This feature alone saves our team hours of manual note-taking each day, which lets us turn around more permit requests in less time. **Official Response from Madi Hayford:** > Hey Youcef, we are thrilled that our AI-generated summaries and transcripts have achieved a 100% accuracy rate for your permit applications; eliminating costly revisions is a massive win for motor carrier operations. It is great to hear that our international virtual numbers and system reliability are supporting your team’s efficiency. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Youcef! ### 10. Efficient, Easily configurable and to understand. **Rating:** 4.0/5.0 stars **Reviewed by:** Michael D. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** The ability to make changes quickly and efficiently. The logging and call visibility is easily accessible and detailed. **What do you dislike about RingEX?** Overflow queues do not work correctly like every other phone system or VoIP system. Normally, when an overflow queue is rung, it rings only the members that are logged into that queue. With RingCentral, it rings everyone in the group no matter if they are taking calls from that queue or not. This flaw breaks the whole feature of having overflow queues and creates more network traffic than is needed. **What problems is RingEX solving and how is that benefiting you?** It's solved the call quality issues and gives us more flexibility to where our employees can work. It also decentralizes our phone system so we no longer have one single point of failure. **Official Response from Madi Hayford:** > Hey Michael, thank you for sharing your review and feedback! We are glad that RingEX successfully resolves your call quality issues, decentralizes your communication setup to eliminate single points of failure, and delivers accessible call logging visibility. It is fantastic to hear that our platform allows you and your team to work from anywhere! We also appreciate your candid feedback regarding how our call queue overflow feature handles member routing. We have attached an article below that hopefully will help you with overflow queues. The Review Team would love the opportunity to continue the conversation and learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com. We appreciate you being a loyal RingCentral customer, Michael! ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews/ringex-review-12725052?target=blank&rel=nofollow§ion=pricing&secure%5Bexpires_at%5D=2026-07-02+10%3A57%3A46+-0500&secure%5Bsession_id%5D=25c077bf-b0eb-4266-990a-c14f580dc4fd&secure%5Btoken%5D=197c00bd5bf720bb57c42994a06d1d69eb1c84b4f3efa23c27614895055d39ff&format=llm_user) ## RingEX Integrations - 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[Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingEX Features **Documents** - Document Signature - Storage **Host Tools** - Branding - Role-based Access - Recording **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Event Analytics - Attendee Reports **Performance** - Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Software Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top RingEX Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,799 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,462 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (430 reviews)