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2,556 Remote Reviews
Overall Review Sentiment for Remote
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I was able to contact an agent using the support chat about what should I do now the my passport and in association my residency is about to expire. The agent provided accurate information and answered everything I asked. I am very pleased wih the service. Review collected by and hosted on G2.com.
So far, I have to say that I don't dislike anything. Review collected by and hosted on G2.com.
Remote is a great tool as an employee to receive on time my paycheck, it's a very clean and friendly interface that allows to easily set PTO, request documents and keep all payslips and records online. Review collected by and hosted on G2.com.
The healthcare plans in the US are very expensive, I wished that they would propose different alternatives such as Kaiser Permanente that would allow employees to have more options. Review collected by and hosted on G2.com.
The user experience is very strong. It's super easy to navigate and find everything. Review collected by and hosted on G2.com.
Not having a chatbot/support person to ask questions to, especially when just using the app for the first time. Review collected by and hosted on G2.com.
Onboarding and contract-related management were fast, easy and clear.
Day to day usage of the platform for paysplips and expenses management is pleasant and never had any issue on that side.
Payslips come early and salary is deposited in advance for the current month, which is quite good for employees.
Support is always on point, replying and fixing when needed fast and effectively - I have never happened to receive a generic/useless reply to some inquiry. Review collected by and hosted on G2.com.
Sometimes you have to ask support to gather some country-specific information, although I believe that's to be expected considering that the company has to provide an UI that caters to all countries so can't be immediately clear for all specificities at all times.
I had to keep an eye on accounting for my PTO because calculation happened to be slightly off at some point; however support fixed the issue and replied in just a couple of days.
The way Personal Benefits is handled could be improved in clarity as it's a lot of bouncing around between different websites with different credentials. Review collected by and hosted on G2.com.
Easy onboarding and customer support. The site and the userface is good in general. Review collected by and hosted on G2.com.
There should be more clarity about the fund transfer from the original company to Remote. So that we could know how much money is the company actually sending through. Leave portal could be designed and structured in a more user friendly way Review collected by and hosted on G2.com.
Responsive customer support in problem-solving,
convenient platform that covers all key needs, and is easy to start using. Review collected by and hosted on G2.com.
Not in all jurisdictions do they provide a full range of services. Review collected by and hosted on G2.com.
I recently had the opportunity to use Remote. Here's my detailed review based on several key criteria.
Ease of Use
The platform offers a clean and intuitive interface, making it easy to navigate through different sections. Most tasks can be performed with minimal clicks, and the learning curve is quite gentle for new users.
Customer Support
Customer support has been a highlight of using this platform. The support team is responsive and knowledgeable, addressing my queries quickly. They offer multiple channels for support, including live chat, email, and phone, which ensures that we can get help whenever needed.
Frequency of Use
Given its comprehensive feature set, I find myself using the platform weekly. The platform’s design encourages frequent use without feeling cumbersome.
Number of Features
The platform is rich in features, covering a wide range of HR functions such as benefits administration, and workday calendar tracking.
Conclusion
Overall, I am quite satisfied with the HR platform. Its user-friendly design, comprehensive feature set, and excellent customer support make it a valuable tool from my experience. Review collected by and hosted on G2.com.
I found the separation between "remote" and "thanksben" sections somewhat confusing, which occasionally interrupted my experience. Review collected by and hosted on G2.com.
The UI is great as is the detail of information provided within. The invoice process is useful for following statuses. Review collected by and hosted on G2.com.
When I try to view PDF, it loads it and shows for a second then immediately switches back to the main screen. Weird bug that hopefully gets fixed. Review collected by and hosted on G2.com.
