Oyster Reviews & Product Details

Reliable, good customer support, quick to respond and a really well-built platform that continues improving. A lot of the things are self-serve which is great for us as a fast-moving business. This makes onboarding and offboarding quick and clear to navigate regardless of the location. Review collected by and hosted on G2.com.

Nothing comes to mind, they're always open to feedback and are continuously improving their services. Review collected by and hosted on G2.com.

I have been in post as CPO for 11 months now, and I have been pleased with the service provided by Oyster, especially our Customer Success and Account Managers. Oyster are always on hand to provide advice, guidance and support, and this often extends to matters that might impact our own employees; they are a true partner. The platform is easy to navigate and integrates with our HR systems seamlessly. Review collected by and hosted on G2.com.

Whilst the country spread is good, there are some relationships that are tripartite i.e. Oyster use another provider in that country to hire the individual, which can delay comms. From a commerciality perspective, there are some circumstances whereby termination is justified, however, we have to factor in that the business case isn't justifiable as the individual is employed by Oyster, as opposed to ourselves. This means that mutual terminations are generally the only option to proceed with ending a relationship and there is additional cost. Review collected by and hosted on G2.com.

I have used Oyster from an user perspective. So, my onboarding with my new organization has taken place via Oyster. It was very smooth. The details were very clear. Also, any queries were clarified at the earliest by the onboarding contact person. The option to sign any agreement documents using custom signature or having the inbuilt feature to signature was very efficient. Overall I loved the experience with Oyster. Review collected by and hosted on G2.com.

During my experience, I have not found any downsides of Oyster. My experience was very nice. So, unfortunately, I won't be able to provide any points for improvemnet at this time. Review collected by and hosted on G2.com.

Oyster stands out as a comprehensive platform for managing global HR operations. The best part about Oyster is its user-friendly interface, which simplifies the complex process of onboarding and managing employees across multiple countries. The platform's automation features save a significant amount of time and reduce the likelihood of errors in compliance, payroll, and contract management. Additionally, their customer support is responsive and knowledgeable, making the experience even smoother. The flexibility Oyster provides to hire talent globally without the hassle of navigating local regulations is a game-changer for scaling businesses. Review collected by and hosted on G2.com.

I wouldn't say that I dislike anything in particular. It's more about some room for improvement.

The platform’s reporting and analytics features could be more detailed and customizable to provide deeper insights into HR metrics. Occasionally, there can be delays in resolving more complex compliance or payroll issues, which can create some friction in time-sensitive scenarios. Review collected by and hosted on G2.com.

I like the platform. It is easy to get where I need to go in the platform. It is easy to add new hires. I haven't had to worry about payroll since I've been using Oyster. It has been so easy to make sure our UK contractors get paid on time. We have now added an employee in Spain and it was super easy. Oyster is doing something right when it comes to Support. I have had timely, thorough, and caring responses from the support team. You truly do not find what they have any longer. Great job, Oyster! Review collected by and hosted on G2.com.

I do not have any dislikes about Oyster at this time. I recently rolled out a new US Payroll system and the implementation and support have been horrible. When comparing to my experience with Oyster it definitely falls short of my expectations. I wish they were more like Oyster. Review collected by and hosted on G2.com.

I have used a couple of different EOR providers over the years and I would say that Oyster has been the best. They stand out based on the following: (1) Communication; our Account Manager and Onboarding Manager are excellent, they ensure that we receive quick and clear guidance on any matter, in any country; (2) Visibility; the platform is extremely useful and allows us to see pay and absence information, which is useful for checking and audit purposes; (3) Expert Advice; Oyster are happy to jump on a call and discuss matters with you, and are flexible in working with us to achieve our aims. Review collected by and hosted on G2.com.

There are additional process points you have to follow in situations such as termination of employment, which you wouldn't necessarily always have to do if you employed directly. However, this is the same with any EOR and I have still found them to be very flexible and helpful in these situations. Review collected by and hosted on G2.com.

I've been using Oyster for a few years now the only thing that actually works is the customer support and the Account Manager.

If you have any problem she's the one who is going to save you.

She won't stop until your issue/problem is solved.

And Oyster is been inscreasing the locations where they have their own entity wich is great, becase you can hire people directly from Oyster instead of a 3rd party company. Review collected by and hosted on G2.com.

To be honest, the service has been improving due to the fact that our account manager is impeccable and helps whenever she can, and the truth is that she doesn't rest until she has an adequate and final answer to give us.

We still have some problems with invoicing, and sometimes we have issues that take time to correct and deal with.

As for the administrative costs, taxes and fees, sometimes it's not very clear where they come from and what they're for, as well as the increases in them, but once again if we ask our account manager sets up a call with us and tries to explain why they've increased. Review collected by and hosted on G2.com.

Customer service was helpful, things seemed to be setup easily and I seem to be getting paid on time every single month, sometimes even in advance. So there is no worry about something not working. Review collected by and hosted on G2.com.

When I was signing contracts, there was some things that we were supposed to customise but could not due to OysterHR's restrictions. There was also some illegal point in one of the contract that I had ask to be removed (regarding monitoring employee's home internet traffic if he is working from home). That is straight illegal to do under no circumstances. OysterHR was not able to remove that sentence, but it is illegal, so it didn't matter I sign it. Review collected by and hosted on G2.com.

I like the reactivity of the Oyster teams and their consideration when I have hot topic to solve quickly. They are helpful and always reachable. I also like the monthly meeting I have with my account manager. She is very professional and understand well my needs and constraints. Review collected by and hosted on G2.com.

Some of the Oyster local teams are not as efficent than other. For example to treat my comments and feedback for an employee's employment agreeement I can request several times the same thing present in the initial request or employee's set up. Review collected by and hosted on G2.com.

Oyster HR stands out for its ease of use, allowing me to hire contractors completely independently, without any need for assistance from Oyster's team. The platform is intuitive and provided all the autonomy needed to complete the process securely and efficiently. Review collected by and hosted on G2.com.

The platform lacks critical security mechanisms to prevent fraud. An unauthorized user added a bank account to our contractor’s profile without his permission, and at no point did Oyster send any email notification about this change. Additionally, the platform doesn’t offer two-factor authentication, and despite a password with over 20 characters, a bad actor managed to access his account. The company has thus far avoided taking responsibility and has only informed us of a recall request for the deposit, which requires approval from the unauthorized account holder who received our contractor's payment. Review collected by and hosted on G2.com.