I love the transcript of the recorded messages and that more than one employee can see the text feed that comes in from the customers. I love the good support that we get from the reps. I also love being able to use it for taking payments from customers. It allows me to communicate efficiently and smoothly with my customers, and my productivity is greater. I also found the initial setup to be very easy. Review collected by and hosted on G2.com.

That you can't add more than 1 phone number for each customer and that I cannot do a text chat with 2 people ( such as a husband and wife) together. Sometimes I would like to tell them both some detail & have them both give feedback. Review collected by and hosted on G2.com.

I love Podium's texting feature, as it’s very convenient for customers who can text easily and conveniently about conversations, reviews, payments, photos, and more. It’s particularly useful when homeowners can send pictures or videos if there’s an issue with the HVAC system for technicians to view prior to visits. I appreciate having everything in one space, where all chats from everyone in the office and technicians are together, and I can see previous conversations. The ease of sending payment links and being able to see if the person clicked the link is also valuable. Setting up Podium was very easy, which I really liked. Review collected by and hosted on G2.com.

If they haven’t clicked the payment link you can’t remind them. Review collected by and hosted on G2.com.

I appreciate Podium's AI system because it keeps track of our calls and records them, allowing me to go back and listen to what we missed. This feature is really helpful to see if there's anything important that the client may have said. I also like that when we miss any calls, Podium's system automatically sends a text message to the client, letting them know we haven't forgotten them. This keeps us connected with clients and helps ensure we don't lose a potential client. Review collected by and hosted on G2.com.

I don't think I've really encountered much that I dislike about Podium. Sometimes I notice I don't always receive them, but that could also be user error. Review collected by and hosted on G2.com.

I really like the AI feature and the chatbot from Podium because they're custom tailored for my industry aesthetics. The fact that it nurtures all of my potential leads and attempts to get them to book a consultation is very helpful. It also answers any questions based on the content from my website, making it very informative and a huge time saver for me. Setting up Podium was so easy since their team did everything, from installation to ensuring it worked to my standards. They even continue to update and check everything for me, so I don't have to do anything. Definitely gives me confidence in recommending Podium, hence I rate it a 10 all the way. Review collected by and hosted on G2.com.

The fact that I didn't join sooner. Review collected by and hosted on G2.com.

I like using Podium phone and the AI tools and automations that help me keep customers. The auto texting on missed calls/texts and voicemail transcriptions are really handy. Review collected by and hosted on G2.com.

They’ve really strayed away from small businesses like me. All the new features are way out of my price range and geared towards larger companies. Some newer paid features are things I asked for from the start, and don’t feel like they should be another “package” they are basic tools. The pricing and features now are geared towards bigger companies. Podium is already my largest fixed expense. Review collected by and hosted on G2.com.

Ease of use and integration are strong. It’s a simple platform for our team to learn and get comfortable with quickly. We don’t use the AI part because our team prefers human-to-human interaction, but it’s nice that AI is available as an option if we ever need it in the future. Review collected by and hosted on G2.com.

The cost is higher when compared to other chat and reputation management platform options in the market. Review collected by and hosted on G2.com.

I have seen an increase in our reviews by using Podium's reviews management feature, which has been very helpful. I like the phone system Podium offers, especially how it summarizes calls. The whole platform is easy to use and navigate, which I really appreciate. Once our account manager was assigned, the whole process was very easy. Podium's features like review management, chat with AI, and social media integrations made us switch from our traditional voice system with Verizon One Talk. Review collected by and hosted on G2.com.

Handling the leads on the system could be improved by maybe having some type of funnel or stage. Review collected by and hosted on G2.com.

I really like that it transcribes all calls, so there’s no ambiguity about what was said to a customer or what a customer tells us. Review collected by and hosted on G2.com.

When transcribing calls, it sometimes makes the conversation seem disjointed, so you have to follow along closely to understand. Review collected by and hosted on G2.com.

I like that Podium is pretty easy to use, which helps in managing customer conversations and communications efficiently. I appreciate the search feature as it allows me to easily find conversations and customers, making my work more efficient. The initial setup of Podium was relatively easy, which was a plus. Review collected by and hosted on G2.com.

My app notifications don’t always work. Also, talk to text would be nice. Review collected by and hosted on G2.com.

There were some good things about their technology, but the horrible customer service ruined any value from that. Review collected by and hosted on G2.com.

Their customer service is awful. We'd wait weeks to get help. That doesn't work for a phone system. It was down regularly with nobody returning calls or emails. Review collected by and hosted on G2.com.