Podium Reviews & Product Details - Page 10

I am a technician for a company. We use Podium on a daily basis to communicate to our customers our technicians arrival time, and also to coordinate with them On a variety of topics like return visits, scheduling changes and additions to be made to their home.. It is extremely easy to use and convenient for all parties. I cannot imagine working without Podium on our team.! Thanks Podium Review collected by and hosted on G2.com.

There is nothing I do not like about Podium. It is a Extremely useful tool in the field Review collected by and hosted on G2.com.

The way it frees up my company call phone and make communcation easy with our clients. Review collected by and hosted on G2.com.

Printing is difficult. After a clients completes with our agency we have to print the entire text thread for their file, but currently the only way to do it is to copy and paste into a word doc. That is time consuming and copys the profile pic icons of our admin throughout the thread Review collected by and hosted on G2.com.

podium helps me and my team keep up with deliquient accounts and allowing us to keep lines of communication open. Review collected by and hosted on G2.com.

there is really nothing that i really dislike about podium Review collected by and hosted on G2.com.

Podium excels at simplifying online reputation management. Our team accesses the platform many times throughout the week, whether it's monitoring reviews, pulling reports, or adding additional users/locations. Its ability to consolidate reviews across various review sites in a single platform saves time and effort. The integrations for automated review solicitations via text help capture reviews consistently. The Webchat solution helps increase website traffic and brings in additional leads. The new business listing management tool is great because it simplifies updating information across review sites to ensure consistency. We can quickly add additional listings, so it's easy to set up. We also have a great partnership with our Podium team, and they provide the best support. Review collected by and hosted on G2.com.

I wish we could use additional features, but our industry and organization are risk-averse. Review collected by and hosted on G2.com.

Mobile app allows me to work even when im away from the office. Love it! Review collected by and hosted on G2.com.

Sometimes there are issues with the phone carriers and the texts dont go through it shows up as red. Not common but annoying sometimes. Review collected by and hosted on G2.com.

It's simple and easy. It has increased our sales. I use their AI response feature which communicates to the customers when my employees cant'. I also use the Podium phone system that integrates with Podium reviews. It's great! Review collected by and hosted on G2.com.

The price is a little expensive. I don't receive much backend support from them. I have to figure everything out by myself. Review collected by and hosted on G2.com.

We are able to comunicate with customer and take payment on one platform. Bulk messaging is also a great tool to promote Review collected by and hosted on G2.com.

Nothing to complain about. We love the product. Review collected by and hosted on G2.com.

Podium is a user-friend interface and has many tools that are useful and optimize our patient communications. Review collected by and hosted on G2.com.

There is no option available to curate reporting. Review collected by and hosted on G2.com.

Podium is great for its user-friendly interface and features that simplify customer communication. My company uses it on all our websites and it helps us increase our Google Reviews and provide excellent customer service, Its platform lets businesses manage all interactions in one place, whether through text, chat, or social media. Additionally, Podium integrates with various business systems and provides analytics to track performance and make informed decisions. Review collected by and hosted on G2.com.

I wish it were easier to segment my market by categories like "Customer Service," "Sales Transactions," and "Warranty" to get better data on how Podium is used and which fields are most requested. With the increasing fees, we're considering finding a new provider with competitive transaction fees if they offer similar services at a lower price. For now, Podium is performing well in customer service and technology, and we can still manage the fees. Review collected by and hosted on G2.com.

Podium makes it so much easier to stay connected with our customers. It was quick and easy to learn, and the training videos from Podium were simple to understand! The integration to update our dispatching system in real time is great as well. The new AI feature is amazing! It doesn't leave the customer wondering if someone is going to get back with them. We will continue to use Podium every day! Review collected by and hosted on G2.com.

The only thing I dislike would be not using it sooner! Review collected by and hosted on G2.com.