--- title: Podium Reviews meta_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2108 reviews by the users' company size, role or industry to find out how Podium works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2108 scale: '5' date_modified: '2026-07-17' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Podium Reviews **Vendor:** Podium **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,108 ## About Podium Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. ## Podium Pros & Cons **What users like:** - Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. (358 reviews) - Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. (326 reviews) - Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. (291 reviews) - Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. (287 reviews) - Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. (213 reviews) - Users find Podium's **ease of use** for communication and review solicitation invaluable for their business operations. (207 reviews) - Client Interaction (193 reviews) - Messaging Features (191 reviews) - Features (144 reviews) - Simple (130 reviews) **What users dislike:** - Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. (86 reviews) - Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. (84 reviews) - Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. (71 reviews) - Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. (70 reviews) - Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. (63 reviews) - Call Issues (50 reviews) - Users find the **limited chat functionality** frustrating, especially with issues in texting multiple recipients and carrier problems. (50 reviews) - Cost (46 reviews) - Users note the **uncertainty in identifying current customers** in Podium, which can complicate contact management. (44 reviews) - High Cost (43 reviews) ## Podium Reviews ### 1. useful to work issues **Rating:** 5.0/5.0 stars **Reviewed by:** Eva Olga S. | customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** let me see how´s on line ans received my messages in the moment **What do you dislike about Podium?** i need to click him twice to see all the ussers **What problems is Podium solving and how is that benefiting you?** an efficient comunication with the customers **Official Response from Whitney Adamson:** > It's great to hear that Podium is helping you with efficient communication with your customers. We're committed to continuously improving our platform to better serve your needs. ### 2. it helps maintain accts **Rating:** 5.0/5.0 stars **Reviewed by:** tracie h. | finance department, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** help keep up with accts and ther epayments **What do you dislike about Podium?** the glitches but it all goes along with updates. **What problems is Podium solving and how is that benefiting you?** it lets me know the acct that i need to pay attention too. ### 3. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony K. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Podium?** I love the simplicity of being able to ask for reviews from customers, use the texting platform for communication with all team members, and the automations are wonderful as well! **What do you dislike about Podium?** I cant think of anything I dont like, but I do have a request to add something. If we could add a 3rd person into a text chat that would be really helpful. **What problems is Podium solving and how is that benefiting you?** Podium has helped streamline our communications with clients ### 4. Podiums works great **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno R. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Podium?** that its easy to use and is really fast to work with **What do you dislike about Podium?** sometimes theres some error to certain numbers **What problems is Podium solving and how is that benefiting you?** its great to be in contact with our customers **Official Response from Whitney Adamson:** > We're glad to hear that you find Podium easy to use and fast! We're happy to hear that Podium is helping you stay in contact with your customers. ### 5. I LIKE THE SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** ALEJANDRA F. | CUSTOMER SERVICE REPRESENTATIVE, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** ITS EASY TO GET IN CONTACT WITH OUR CUSTOMERS **What do you dislike about Podium?** SOMETIMES I GET AN ERROR SENDING MESSAGE BUT NOT ALL THE TIME **What problems is Podium solving and how is that benefiting you?** ITS EASIER TO CONTACT THE CUSTOMERS **Official Response from Whitney Adamson:** > We're happy to hear that Podium is making it easier for you to contact your customers. Thank you for your feedback! ### 6. Exceptional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Podium?** Our company has been using Podium for a few years now and use it on a daily basis. We love how we can respond to customers instantly from the office staff to the technician out in the field. The desktop feature is outstanding as well. Love that we are able to see what customer is calling right on our desktop screen. Customer Service is great they respond right away or fix issues in a timely manner. **What do you dislike about Podium?** What I wish Podium had was better organized messages from a single person. Where we can go back and easily accesss pictures sent or messages instead of scrowling through months of messages. What is no so great is not being able to delete messages or numbers who are not our customers. **What problems is Podium solving and how is that benefiting you?** Podium is helping the company to better respond to all of our busy customers in a timely manner. Helps the office staff stay connect and on top of all things with the technicians out in the field as to customers. **Official Response from Whitney Adamson:** > We're thrilled to hear that you've been enjoying our service and that it has been beneficial for your company's daily operations. Your feedback about organizing messages and deleting non-customer numbers is valuable and will be shared with our team for future improvements. Thank you for choosing Podium! ### 7. Great service that fits our business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** Let's be real! Texting is now our primary form of communication, rather than phone or email. Most people prefer a quick and easy response that they can also rapidly reply too. It doesn't interupt their day or take time away from what they may be doing. They can also respond at their leasure. Podium is SO easy to use, and the templates make it so fast. We are able to send out a generic response, but one that caters to every customer because of the autofills when creating those templates. It makes the customer feel important that the text is adressed to them directly, with their name in it. It is also a great tool to use after hours, as you can now set the time you want your message to send. So, if you are working late you can put in the response to send in the morning as to not disrupt their evening. Some of my CSR's get to work very early and also can't send out messages, but when they have the time they are able to use that tool to make sure the messages are sent out during work hours. It's amazing to be able to work when you can, but also plan in advance to make sure every customer is taken care of. It is also very helpful that you can assign conversations to other users in your group. As a manager, I am not always on Podium but the CSR's can send the customer to me, who maybe has an escalated problem or issue. This will notify me by email that I have been assigned so I can easily click in the "See Conversation" from my email and it automatically pulls up the whole thread. We have been brought other platforms through our Home Office, but we have always remained with Podium. We find it to be easy to use, efficient, and it caters to our business needs! **What do you dislike about Podium?** We honestly don't find anything wrong with Podium or anything that should be implemented any differently. **What problems is Podium solving and how is that benefiting you?** In this world everyone wants a quick and easy response, so having a platform that does just that is so helpful! It allows our customers the ease of responding in their own time and also eliminates the need for a whole phone conversation that may take up 20-30 minutes of their day. **Official Response from Whitney Adamson:** > We're thrilled to hear that Podium has been such a great fit for your business needs! Our goal is to provide a platform that makes communication quick and easy for both businesses and customers. Thank you for sharing your positive experience with us! ### 8. The texting has been an amazing addition to our capabilities to communicate with parents. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Podium?** Bulk messages have been an easy alternative to what we were originally using. **What do you dislike about Podium?** The fact that once you upgrade bulk messages, there is no easy way to downgrade. We have months where we send a ton of messages and months where we barely use any. It would nice to be able to fluctuate month to month. **What problems is Podium solving and how is that benefiting you?** It seems like the times of phone calls are slowly creeping behind us and texting is just a quicker and easier means of communication for our customers. **Official Response from Whitney Adamson:** > We're glad to hear that you find our bulk messaging feature to be an easy alternative for communication. We appreciate your feedback about the difficulty in downgrading bulk messages, and we will definitely take that into consideration for future improvements. ### 9. Great account reps! **Rating:** 5.0/5.0 stars **Reviewed by:** Marjorie C. | Sr. Director Consumer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Podium?** The payments aspect of Podium is relatively easy. I however use Podium because our account reps are amazing, we have a great relationship and is extremely transparent that allows us to move forward with technology advncements or consumer experience knowledge. **What do you dislike about Podium?** The reporting in Podium is a challenge. We would like to see a University that helps with Reporting +. **What problems is Podium solving and how is that benefiting you?** Currenlty it is our main chat bot and is a tool we need. **Official Response from Whitney Adamson:** > We're glad to hear that you have a great relationship with our account reps! We strive to provide excellent service and transparency to help our customers move forward with technology advancements and consumer experience knowledge. ### 10. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Devin D. | Financial Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** I like the ability to create internal notes on text messages and assign messages to other users. Very ease to use and implement. Customer support has been great when needed. **What do you dislike about Podium?** No dislikes at this time. Everything has been great. **What problems is Podium solving and how is that benefiting you?** We have a large number of field staff that work in a home health setting prefer to use text messages rather than phone call to communicate. Podium makes it neasy to communicate with everyone. **Official Response from Whitney Adamson:** > We're thrilled to hear that you're enjoying the ability to create internal notes and assign messages within Podium. Our team is dedicated to providing excellent customer support, so we're glad to hear that it has been great for you. ### 11. multi purpose for our company **Rating:** 5.0/5.0 stars **Reviewed by:** Lenny K. | Senior Sales Adviser, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** Multi faceted for contacting customers - conversation; payments, etc **What do you dislike about Podium?** Sometimes difficult to find old or deleted conversations **What problems is Podium solving and how is that benefiting you?** helps with Fraud using credit card services ### 12. Podium is extremely helpful in reaching clients and caregivers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** What I like most is that the team can see each others text and assist if someone is away or not in. That way clients or caregivers Texts don't go unnoticed. **What do you dislike about Podium?** There isn't a translation button automatically **What problems is Podium solving and how is that benefiting you?** It's great for communication and it's easier for aides to submit documents to a platform we all have access to. ### 13. 4+ Years Using Podium and Still Going **Rating:** 5.0/5.0 stars **Reviewed by:** Luke L. | Director of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** We've used Podium for several years now. We like that it's easy to use for different members of our customer support team. We have agent on a daily basis utlitizing the mobile app and web version. We've recently begun using the voice feature to take calls from our customers as well. Overall, it serves our customers well and think the the value for unlimited texts and users is hard to beat. **What do you dislike about Podium?** We'd like the option to transfer calls to external numbers on the Mobile App. **What problems is Podium solving and how is that benefiting you?** We have agents welcoming customers on the ground. The mobile app allows them to call or text them to connect on at the meeting point. **Official Response from Whitney Adamson:** > Thank you for sharing your positive experience with Podium! We understand the importance of seamless communication for your customer support team, and we're pleased to hear that Podium has been able to meet your needs. ### 14. Podium is a great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Blayne P. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Podium?** The best thing about Podium is that it gives our sales team a tool the makes it easy and secure for our customers to pay. The 2nd best thing is that is really improves the quantity of quality customer reviews for our business. **What do you dislike about Podium?** It takes too long for customer refunds to post to their accounts. **What problems is Podium solving and how is that benefiting you?** Secure form of payment. Helps us convert quotes into orders. ### 15. Improved business communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Podium?** Easy to use! Has been helpful in communicating with our members **What do you dislike about Podium?** Easier to copy and paste a new list every time you send a bulk message. Would love some updates to the bulk text when we have 19k people in our system **What problems is Podium solving and how is that benefiting you?** Podium is helping us communicate with our members effectively and in a timely manner. **Official Response from Whitney Adamson:** > We're glad to hear that Podium has been helpful in communicating with your members! We appreciate your feedback about the bulk messaging feature and will definitely take it into consideration for future updates. ### 16. Great Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer G. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** Great source of communication, fast and many short cuts to create personalized texts. Safe way of communicating without usuing your personal phone number in a work to consumer communication. **What do you dislike about Podium?** Have no issues with such so far, have only been using it for less than a month. **What problems is Podium solving and how is that benefiting you?** Podium is solving the security and privacy of being able to communicate with customers while and out side of work without usuing your personal number. **Official Response from Whitney Adamson:** > We're glad to hear that you're enjoying the communication features and the privacy Podium provides. Thank you for sharing your positive experience! ### 17. Great program, easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Jacelyn B. | Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Podium?** I love the convenience of texting customers. It makes it easy to receive leads as it sends to our CRM. It also makes it easy to confirm appointments, etc. **What do you dislike about Podium?** I wish I was able to put the salespeople on a round robin for receiving the leads instead of it being a first come, first serve thing. **What problems is Podium solving and how is that benefiting you?** It's helping with our internet lead contact. **Official Response from Whitney Adamson:** > We're glad to hear that you find Podium easy to use and convenient for texting customers. We appreciate your feedback about the round robin feature for leads and will take it into consideration for future updates. ### 18. User Friendly with great options **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki M. | Production Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** I love that we can communicate with our customers based on their preferences whether it be a phone call or a text message. I also love that our calls and messages are recorded in the same area for easy access by all! **What do you dislike about Podium?** I'd really love if Podium and our CRM communicated to link messages to customer accounts **What problems is Podium solving and how is that benefiting you?** It is helping track communication by those in the field when calling customers. **Official Response from Whitney Adamson:** > We're glad to hear that you find Podium user-friendly and appreciate the communication options it provides. We understand the importance of integrating with CRMs and are continuously working to improve our platform's capabilities. ### 19. Helpfull Tool to Help Communicate and Manage Our Repair Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Podium?** We are able to communicate with customers and document conversations to help manage our repair business. **What do you dislike about Podium?** Currently not issues. We are happy with the product. **What problems is Podium solving and how is that benefiting you?** Currently no problems **Official Response from Whitney Adamson:** > We're glad to hear that Podium is helping you effectively communicate with your customers and manage your repair business. Thank you for sharing your positive experience! ### 20. easy going platform **Rating:** 4.5/5.0 stars **Reviewed by:** Arianna G. | Assistant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** easy to text customers and recieve responses **What do you dislike about Podium?** it only has 1 number available and does not change **What problems is Podium solving and how is that benefiting you?** booking appointments through text ### 21. Outstanding Program **Rating:** 5.0/5.0 stars **Reviewed by:** Dimitri S. | customer service rep., Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Podium?** Podium is an outstanding tool to connect with my customers. 100% efficient creation. Don't hesitate to give this program a try, Very east to use. Customer support with the app is outstanding. **What do you dislike about Podium?** N/A - So far everything about this new app is great! **What problems is Podium solving and how is that benefiting you?** Managing the alerts from incoming customers to prevent delays. **Official Response from Whitney Adamson:** > We're thrilled to hear that you are finding Podium to be an outstanding tool for connecting with your customers! We appreciate your positive feedback and are glad to hear that you find our program efficient and easy to use. Our customer support team is always here to help if you ever need assistance. Thank you for choosing Podium! ### 22. Podium is perfect for any type of business **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly A. | Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Podium?** Podium is super user-friendly. It has plenty of features that can help any business. Customer service is easily handled especially with reply suggestions. Perfect for business **What do you dislike about Podium?** There is nothing I dislike! podium is the perfect tool **What problems is Podium solving and how is that benefiting you?** customer service and leads **Official Response from Whitney Adamson:** > We're thrilled to hear that you find Podium user-friendly and helpful for your business. Our reply suggestions feature is designed to streamline customer service, and we're glad to hear it's working well for you. ### 23. Podium is not a smart option to text. **Rating:** 2.5/5.0 stars **Reviewed by:** Leslie A. | Operation's Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Podium?** I only like the fact that I can have a USA number assigned. **What do you dislike about Podium?** You can't send audio, it has a lot of glitches, and I can't create chat groups unless they're all using Podium. **What problems is Podium solving and how is that benefiting you?** I can text and call clients and employees with a USA number. **Official Response from Whitney Adamson:** > Thank you for sharing your experience with us. We apologize for any inconvenience you've encountered. We are committed to enhancing our features and addressing any issues. ### 24. Effortless, Seamless and Efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa C. | President of the Board of Directors, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Podium?** Provides useful tools and data that allow our locations to communicate directly with customers when it matters most. **What do you dislike about Podium?** Need more useful and efficient reporting. **What problems is Podium solving and how is that benefiting you?** Allows us to communicate immediately with the customer and solve issues customers may have with customer service (using Feedback). Review request is great as well and customers do use it! Chat box on the website allows for lead generation and this has increased year over year! **Official Response from Whitney Adamson:** > Thank you for your feedback! We’re glad to hear that Podium's tools are helping with customer communication and lead generation. We also appreciate your input on improving reporting and are working on enhancements. If you have more suggestions or need assistance, please let us know! ### 25. Store manger 19years. **Rating:** 4.5/5.0 stars **Reviewed by:** Robert F. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** easy messaging with potential leads online **What do you dislike about Podium?** problems processing payments because of fraud detection **What problems is Podium solving and how is that benefiting you?** talking with customers over mesage ### 26. It is not what they say that it is. YOU CANNOT EXPORT YOUR OWN DATA **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Podium?** Overall - a good user-friendly control panel. **What do you dislike about Podium?** What I found after I started using Podium is this: YOU CANNOT EXPORT YOUR OWN DATA from their system. So anything that you put in (contacts/etc) cannot be exported out. It is HIGHLY shady. Many of the videos and tutorials are outdated and multiple features (important ones to our business) have been removed. Support is slow to help you and normally uninformed. Once you realize that the product that you signed up for isn't the same as the video, you cannot cancel. I requested my number to be ported out of the system over three months ago...and it just happened. Support does everything that they can to not cancel your account. They told me that I renewed my account for another year...which is not true. The bottom line is there are much better products out there that actually do what you pay for. Look around. **What problems is Podium solving and how is that benefiting you?** The idea was to have teams that could communicate with their respective clients. But it does not solve that problem for us. And you do not get to keep your contacts/data on the way out. **Official Response from Whitney Adamson:** > We're sorry to hear about your negative experience. We are actively working to address the issues you have mentioned, including improving support responsiveness and ensuring accurate and up-to-date tutorials. We understand the importance of data portability and are working towards providing a solution for exporting your data. We appreciate your feedback and will use it to make necessary improvements. ### 27. Great Tool To Connect Quickly With Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Podium?** Being able to quickly text back and forth with customers, as well as send photos and videos without hassle is great. Also provides customers with the chance to speak directly with a rep, instead of going through 10 different phone prompts to get there **What do you dislike about Podium?** Really no real downfalls I can think of other than you can only send 3 photos at a time **What problems is Podium solving and how is that benefiting you?** Being able to directly text and talk with customers without any hiccups. Sometimes CRMs can block texts or photos, which is where podium shines **Official Response from Whitney Adamson:** > We're glad to hear that you are enjoying the ease of communication with your customers through Podium. Our goal is to make it as seamless as possible for you to connect with your customers in a way that works best for both parties. ### 28. Great onboarding team but failed in other regards **Rating:** 1.5/5.0 stars **Reviewed by:** william p. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Podium?** The best part of Podium was all the support they offered. **What do you dislike about Podium?** I think there is a higher learning curve than people may think unless you really are thorough with everything and bring it up during onboarding. It is very limited in the way you can't move the chat widget, change the appearance of landing page designs (not fields), and other issues like you're set with only x amount of sms texts. There are many other services out there that are cheaper than what you pay for Podium **What problems is Podium solving and how is that benefiting you?** It is bringing all of our leads to one place so we may help engage and streamline the process for our team as well as provide quality communication to our users. ### 29. Podium works great for our small business **Rating:** 5.0/5.0 stars **Reviewed by:** marilyn c. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Podium?** That all of our conversations are in one location! We love the ease of use, and versatility for working remote. **What do you dislike about Podium?** That it doesn't integrate with our CRM Service fusion **What problems is Podium solving and how is that benefiting you?** They help us by making it easy to reply to revies, and conversate with out customers the best way for the customer. ### 30. It’s So Convenient! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** I love that I am able to reach our clients efficiently and conveniently. **What do you dislike about Podium?** I don't like the AI generated answers as they can be incorrect or vague. I've seen many potential clients get mad at the AI and the consistent repeated answers that don't answer patient's questions. **What problems is Podium solving and how is that benefiting you?** Communication convenience and efficiency ### 31. Great for getting feedback. **Rating:** 3.5/5.0 stars **Reviewed by:** Steven R. | Onsite Manager, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2017 **What do you like best about Podium?** I like how simple it is for you to send links for your customers to leave comments on your company. **What do you dislike about Podium?** To be honest the only thing I dislike is that you have to ask permission to send them the link. **What problems is Podium solving and how is that benefiting you?** We were not getting that many reviews from customers before podium. Now we are getting way more reviews from Facebook and Google. ### 32. Using as a team **Rating:** 5.0/5.0 stars **Reviewed by:** dane g. | General Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2024 **What do you like best about Podium?** I can see my teams messages and help with conversations as them with out customer knowing. **What do you dislike about Podium?** It does not intergrate with my CRM. We have to copy and paste **What problems is Podium solving and how is that benefiting you?** It solves my teams texting options with out using their own phones and I can manager and montior all correspondence **Official Response from Whitney Adamson:** > Thank you for sharing your feedback on the features you like and areas for improvement. We'll take this into consideration for future updates. ### 33. Very easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren N. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** Very easy to navigate and communicate with my customers via podium whether it's on my computer or the app **What do you dislike about Podium?** Nothing in particular - so far I have enjoyed it **What problems is Podium solving and how is that benefiting you?** Podium is what I use to communicate with all of our customers - helps me quote and schedule easily through messaging ### 34. This is a great program & very helpful in getting reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Joy k. | Patient Relations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Podium?** It daily populates our reviews. Sends me an alert for postings that need addressed timely. Excellent cusomer support. **What do you dislike about Podium?** It allows people to call instead of posting a review. We are looking into reviewing our function option. **What problems is Podium solving and how is that benefiting you?** Allowing our patients to share feedback to help us improve our service. **Official Response from Whitney Adamson:** > We're glad to hear that you find Podium helpful in managing your reviews and providing excellent customer support. We appreciate your feedback about the calling function and are continuously working to improve our platform. ### 35. Podium takes customer service to the next level! **Rating:** 4.5/5.0 stars **Reviewed by:** Adam H. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Podium?** Podium is a very easy way for us to manage text interactions with customers, and also proivdes an easy way for customers to pay for services. **What do you dislike about Podium?** I would love if we could use hyperlinks in our after-hours message to direct customers to our online scheduler. **What problems is Podium solving and how is that benefiting you?** Protecting the business' reputation and increasing communication with customers. **Official Response from Whitney Adamson:** > Thank you for sharing your positive experience with Podium. We understand the importance of being able to direct customers to your online scheduler and will take your suggestion into account for future improvements. ### 36. Great service for any business that has daily contact with multiple customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** The ease of use. It works great with our system and allows for constant, real time communication with our customers. **What do you dislike about Podium?** There is not much to dislike. I have been a user for a while now and really like it. **What problems is Podium solving and how is that benefiting you?** Communication with our customers. Receiving paymants and sending customers invoices. ### 37. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Senita B. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Podium?** It is very user friendly and is ideal for being able to look back on phone calls to messages. I like that I can link it to my phone and continue to help my clients while out of the building. **What do you dislike about Podium?** No real downside. The only thing I wish it had was a signature, so I could easily identify to a customer who they are texting with. **What problems is Podium solving and how is that benefiting you?** The bulk texting is bery benefiting. I can send the same message to a group of people. Also the tags, so I can easily identify groups as needed. **Official Response from Whitney Adamson:** > We're glad to hear that you find Podium user-friendly and helpful for staying connected with your clients while on the go. We appreciate your feedback about the signature feature and will definitely consider it for future updates. ### 38. Love this platform ! **Rating:** 5.0/5.0 stars **Reviewed by:** Selena R. | BDC REP, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** The most helpful part about Poium is customers being able to connect to us directly. **What do you dislike about Podium?** I wish that when FB or IG leads come in it always has an email or phone number attached as well as a real name . **What problems is Podium solving and how is that benefiting you?** being able to connect to all clients ### 39. Podium has been great for contacting clients and would recommend it to anyone! **Rating:** 5.0/5.0 stars **Reviewed by:** Ian W. | Asst Retail Division Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Podium?** The mass text option is great and very helpful at getting sales out to clients. Also, the app is very easy to navigate **What do you dislike about Podium?** I have yet to find a downside of using podium. **What problems is Podium solving and how is that benefiting you?** Podium is making it much easier to reach out to our clients as well as makes it easy for them to reach out to us and ask questiuons directly without having to call us. **Official Response from Whitney Adamson:** > We're thrilled to hear that you're enjoying the mass text option and finding the app easy to navigate! Thank you for recommending Podium. ### 40. A life savor for my workplace **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** I like that as a consumer I do not have to go into a store to make a payment/purchase. **What do you dislike about Podium?** Sometimes it fails the payment if I am paying with an AMEX card. **What problems is Podium solving and how is that benefiting you?** Is helping people that can't physically be there in person to make a transaction. ### 41. Great software! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** I like the multiple area codes I can use to connect with customers around the country. **What do you dislike about Podium?** The notifications don't work very well on my phone, the settings to change them don't actually work. **What problems is Podium solving and how is that benefiting you?** I have no problems other than the notifications not working that well. **Official Response from Whitney Adamson:** > We're glad to hear that you're enjoying the ability to use multiple area codes with Podium! We apologize for the inconvenience with the notifications on your phone. Our team is constantly working to improve the user experience, and we appreciate your feedback. ### 42. Powerful and simple communication tool **Rating:** 5.0/5.0 stars **Reviewed by:** Roland B. | Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** I can access client with my phone if I am away from my desk top. My GMs can access and respond if I am busy. **What do you dislike about Podium?** Truthfully, I have no complaints at the moment. **What problems is Podium solving and how is that benefiting you?** I have not come across any problems in my time using Podium **Official Response from Whitney Adamson:** > Thank you for your feedback! We're thrilled to hear that you have no complaints about Podium at the moment. We're committed to providing a powerful and simple communication tool, and we're glad to hear that it's meeting your needs. ### 43. User friendly and convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Rosario R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Podium?** The simplicity and ease of use. Convinient way to communicte with patients and take payments **What do you dislike about Podium?** The latest update makes it hard to find an old conversation thread **What problems is Podium solving and how is that benefiting you?** Makes it easy to text patients when they are not available to take a call **Official Response from Whitney Adamson:** > We're glad to hear that you find Podium user-friendly and convenient for communicating with patients and taking payments. ### 44. Podium User-friendly - Mike Dotson **Rating:** 5.0/5.0 stars **Reviewed by:** Mike D. | Auto Sales Professional , Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Podium?** I love the fact that Podium is usable on a desktop or my cell phone. The ability to receive communications from customers and user-friendly interface for managers to communicate on behalf of employers helps from a time-efficiency perspective as well. The fact that I can communicate on my cell phone, tablet, or desktop makes the application extremely user-friendly and efficient. **What do you dislike about Podium?** N/A - nothing I can share or think of.... **What problems is Podium solving and how is that benefiting you?** Podium provides the ability to communicate via text in a fast and efficient manner. Podium provides a quick platform to communicate with customers. **Official Response from Whitney Adamson:** > We're glad to hear that you find Podium user-friendly and efficient for communicating with customers across different devices. Thank you for sharing your positive experience! ### 45. Easy to Use Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Podium?** Podium is easy and simple to use and manage. The implementation is seamless. Every department with our organization uses podium. It easily integrates into our CRM. **What do you dislike about Podium?** I'd like to see when a conversation is closed, that it unassigns the conversation from a user **What problems is Podium solving and how is that benefiting you?** n/a ### 46. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Greg R. | Recruiting Support Representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** podium has been great at helping me get in contact with my candidates **What do you dislike about Podium?** sometimes it'll tell me I have a missed call without receiving one. **What problems is Podium solving and how is that benefiting you?** helping me be able to schedule calls for a later time so I dont forget ### 47. Great Business Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel O. | Move Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** Podium keeps everything organized and user friendly. Every employee has their own login but can still see others threads when covering each other. It has significantly reduced my phone time and given me more time to get other tasks completed. Very user friendly and easy to find whatever you may want to look for. **What do you dislike about Podium?** I wish they wouldn't be able to call if we don't select that feature or leave voicemails. **What problems is Podium solving and how is that benefiting you?** It keeps a platform for all our customers to quickly and efficiently reach out to us versus sending an email. **Official Response from Whitney Adamson:** > We're thrilled to hear that Podium has helped you stay organized and save time! We appreciate your feedback about the calling feature and will take it into consideration for future updates. ### 48. Podium has given our dealership the opportunity to better communicate with our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany M. | Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Podium?** The way we are able to process payments and communicate with customers **What do you dislike about Podium?** It was set up to be integrated with our existing lightspeed account. However, it has only done so with a small portion of our customer base and we are having to still manually enter in customer profiles. **What problems is Podium solving and how is that benefiting you?** An efficient way to communicate to customers who tend to not answer calls. **Official Response from Whitney Adamson:** > It's great to hear that Podium is helping you reach customers who are difficult to reach via traditional methods. We're committed to helping businesses like yours improve customer communication and efficiency. ### 49. Podium has helped create an easier way to take care of customer needs who have very busy schedules **Rating:** 5.0/5.0 stars **Reviewed by:** Omar M. | Inside Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Podium?** What I enjoy the most about podium is the simplicity of communication. It allows customers multiple avenues to reach us. **What do you dislike about Podium?** Using podium there has been rare moments where I receive an email notification regarding a customer response, then searching in the system it wouldn't appear or show in the system for a little bit. It would almost be like a delay in the system in some rare instances. **What problems is Podium solving and how is that benefiting you?** Using podiums helps us contact and assist customers in multiple ways, without having to make a direct phone call to us. **Official Response from Whitney Adamson:** > We're glad to hear that you enjoy the simplicity of communication with Podium and the multiple avenues it provides for customers to reach you. ### 50. Podium can be a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2024 **What do you like best about Podium?** Podium has helped our business with conversions from our website. Podium has proven to be an invaluable asset to our business in terms of website conversions. I must say, I am thoroughly impressed with the extensive range of features that they provide. However, we have yet to tap into the full potential that Podium has to offer. After implementing significant marketing changes and starting afresh, I was adamant about retaining Podium as our chosen communication tool. The positive response from our customers speaks volumes about the seamless and efficient communication experience that Podium provides. Moreover, the convenience of accessing the app from any device has been a game-changer for us. Undoubtedly, Podium has played a pivotal role in enhancing our business's website conversions. With their array of features, we are eager to unlock the untapped possibilities that lie within. **What do you dislike about Podium?** It would be nicIt would be nice to have a success manager assigned to talk with you monthly, just to show you how you can utilize all the tools and help advise you on the features you have not tapped into. We have yet to fully set up all of the features, and I wish someone would help monitor the app and take the time to show you what you can do better. Many businesses get into financial trouble by not using software properly, and it affects everyone. **What problems is Podium solving and how is that benefiting you?** Increasing communication with our customers and prosecutors looking for good servive. I’d like to learn more. Maybe a monthly newsletter. **Official Response from Whitney Adamson:** > Thank you for sharing your positive experience with Podium and how it has enhanced your business's communication and website conversions. We understand your desire for a success manager to help you fully utilize all the tools, and we will take this feedback into account for future enhancements. We're dedicated to providing the support and resources you need to succeed with Podium. ## Podium Discussions - [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) - 3 comments, 3 upvotes - [What CRMs have the simplest integration with Podium?](https://www.g2.com/discussions/what-crms-have-the-simplest-integration-with-podium) - 1 comment, 2 upvotes - [How do we integrate with slack?](https://www.g2.com/discussions/how-do-we-integrate-with-slack) - 1 comment, 2 upvotes - [How do i get the system to talk to my other software](https://www.g2.com/discussions/37176-how-do-i-get-the-system-to-talk-to-my-other-software) - 1 comment, 1 upvote - [How do I](https://www.g2.com/discussions/37166-how-do-i) - 1 comment, 1 upvote - [View Podium pricing details and edition comparison](https://www.g2.com/products/podium/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+11%3A26%3A58+-0500&secure%5Bsession_id%5D=524fd0da-731e-4186-ab02-654151a8b630&secure%5Btoken%5D=f30c6c43a95d3e1657633468c49bbf619ea00397c9a12ffa1d43af496f93e7ae&format=llm_user) ## Podium Integrations - [360 SMS APP](https://www.g2.com/products/360-sms-app/reviews) - [AccuLynx](https://www.g2.com/products/acculynx/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Avaya Communications APIs](https://www.g2.com/products/avaya-communications-apis/reviews) - [BiT Marine Software](https://www.g2.com/products/bit-marine-software/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [CompanyCam](https://www.g2.com/products/companycam/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [EDGE](https://www.g2.com/products/edge/reviews) - [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) - [FareHarbor](https://www.g2.com/products/fareharbor/reviews) - [FieldEdge](https://www.g2.com/products/fieldedge/reviews) - [FROG](https://www.g2.com/products/furniture-retail-operations-group-frog/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Business Review Direct Link Generator](https://www.g2.com/products/google-business-review-direct-link-generator/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [ServiceBridge](https://www.g2.com/products/gps-insight-servicebridge/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - [SYVO](https://www.g2.com/products/syvo/reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Wordpress Website Hosting](https://www.g2.com/products/wordpress-website-hosting/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Podium Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat **Platform Basics** - Reporting - Interoperability - Performance **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Desk-to-Desk Calls **Channels** - Social Media - Website - Text Message (SMS) - Other **Platform Data** - Dashboard - Alerts and Notifications **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Platform Additional Functionality** - Cloud - Mobility - Messaging **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Platform Content** - Automation **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **SMS Platform** - Reporting - Automation - Text-to-Landline - API Integration **Content Generation** - Creativity - Content Accuracy **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Automotive Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Advanced Features** - Hold Music - VOiP Number **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Podium Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,037 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 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