--- title: Podium Reviews meta_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2107 reviews by the users' company size, role or industry to find out how Podium works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2107 scale: '5' date_modified: '2026-07-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Podium Reviews **Vendor:** Podium **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,107 ## About Podium Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. ## Podium Pros & Cons **What users like:** - Users find Podium's **ease of use** exceptional, benefiting from its intuitive interface and streamlined customer communication. (393 reviews) - Users love how Podium provides **streamlined customer feedback management** , enhancing efficiency and satisfaction through simplified communication. (352 reviews) - Users value the **easy communication** through Podium, enjoying organized messaging and a simplified customer interaction experience. (314 reviews) - Users value the **ease of communication** with clients through Podium, enhancing connections and productivity significantly. (312 reviews) - Users find Podium's **ease of use** for communication and review solicitation invaluable for their business operations. (224 reviews) - Client Interaction (214 reviews) - Users value the **fantastic customer support** of Podium, helping streamline operations and enhance overall business effectiveness. (213 reviews) - Messaging Features (203 reviews) - Features (157 reviews) - Simple (142 reviews) **What users dislike:** - Users express frustration over **missing features** and unmet expectations, particularly with promised phone and text services. (95 reviews) - Users find **messaging issues** with Podium, feeling overwhelmed by volume and struggling to track correspondence effectively. (94 reviews) - Users find Podium's **limited features** restrict efficiency, especially lacking integration options and advanced tracking capabilities. (77 reviews) - Users find Podium's pricing **excessive** for small businesses, with advanced features requiring even pricier plans. (70 reviews) - Users express frustration with **poor customer support** , citing delays and unprofessional appointment management as significant issues. (65 reviews) - Call Issues (56 reviews) - Users find the **limited chat functionality** frustrating, especially with issues in texting multiple recipients and carrier problems. (50 reviews) - Users note the **uncertainty in identifying current customers** in Podium, which can complicate contact management. (47 reviews) - Cost (46 reviews) - High Cost (44 reviews) ## Podium Reviews ### 1. Easy to Use, Great for Customer Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** David H. **Reviewed Date:** January 13, 2026 **What do you like best about Podium?** I like Podium for its ease of use, which made it straightforward to manage tasks like obtaining reviews and contacting customers. It's especially handy for texting back from reviews, helping me quickly address issues and thank happy customers. The setup was easy too. **What do you dislike about Podium?** Sometimes it runs slow. **What problems is Podium solving and how is that benefiting you?** I used Podium to easily obtain reviews and quickly identify customer issues, which helped in contacting upset customers and thanking happy ones. It's user-friendly and simplifies the texting process from reviews. ### 2. Account Manager Top Notch **Rating:** 5.0/5.0 stars **Reviewed by:** Alan M. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Podium?** After taking over the department in a new position of Digital Marketing Manager, the previous person got an account started to allow our customers to leave reviews but I had no idea or access to respond to the reviews that were in the system. I reached out to our account executive and he walked me through everything step-by-step and we did a zoom conference and he elaborated on all of the functionality of the Back End settings and was extremely helpful throughout the entire set up process. I couldn’t be more satisfied with his professionalism and help today. **What do you dislike about Podium?** Unfortunately, at this time, I cannot say anything bad and also I downloaded the app so that when a customer does a review, I can respond directly from my phone with using even some of the AI assisted response generator tool. **What problems is Podium solving and how is that benefiting you?** It is a great tool for us to send out to all completed transactions on the sales and service side of our business. **Official Response from Karina Aguirre:** > We're thrilled to hear about your positive experience with our account manager! Providing excellent support and guidance is a top priority for us. ### 3. CC Carpet Podium Review **Rating:** 3.5/5.0 stars **Reviewed by:** Allyson J. | Office Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Podium?** Having easy access to converse with our customers/ interested prospects! It's very simple to create their profiles and include notes. The customer service from getting in touch with Podium Support was fantastic! The problems were quickly resolved and it makes it easier to use the website more often. **What do you dislike about Podium?** Not being able to sort people into categories easily. Not getting automatic reminders for payment links that have not been paid/ clicked on. Receiving an influx of spam messages without them being automatically filtered out. **What problems is Podium solving and how is that benefiting you?** Having easier access to customers and being able to help them is a major plus. We can receive pictures/ videos of the issues that they're having and work on them quickly! **Official Response from Karina Aguirre:** > We're glad to hear that you find it easy to converse with customers and that our customer service has been fantastic! We appreciate your feedback, and we'll take that into consideration for future improvements. ### 4. Podium App **Rating:** 5.0/5.0 stars **Reviewed by:** Kylie R. | Account Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Podium?** Most of us in my company use Podium daily. I love that I can download the app and even monitor it when I'm not in the office if I need to. Being able to search for conversations via "Messages" or "Contacts" using a search term. The call recording has helped me numerous times in dealing with customers and being able to provide proof of certain details and conversations. The AI summary and auto-reply features are also very useful during hours the business is closed. **What do you dislike about Podium?** We are supposed to have the feature enabled where when you "Close" a conversation that has been assigned to you it goes back into the "Unassigned" inbox. However, we find that oftentimes even when we have closed the conversation it remains in our inboxes and then sometimes new requests from that customer can get missed, especially with co-workers that don't regularly monitor their inbox because they are not in the office everyday. The customer support from our designated support rep has not always been great too. **What problems is Podium solving and how is that benefiting you?** I love that the enabled a search feature. Also being able to assign conversations directly to the employee that needs to handle that specific situation. Having calls ring to different call groups has also been a huge help in making sure calls from our customers rarely get missed. **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium's app and call recording features helpful for your daily work; that's the experience we strive to provide. We appreciate your feedback, and we'll work to address these issues in future instances. ### 5. Veteran Podium User **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa G. | Full Service Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Podium?** Podium is a fantastic way to interact and assist customers with minimal interruption to their day. It provides companies with a perfect way to make the customer experience personal and focused on their needs. It uses a text-based chat which makes it easy for anyone to use. **What do you dislike about Podium?** When software is updated or format is changed, it sometimes creates glitches that can make things a little trying when messaging customers. Inboxes are not always accurate. "All conversations" does not always show what it states, and it is necessary to jump back and forth between boxes to check them. **What problems is Podium solving and how is that benefiting you?** It helps to address a customer's problem or answer a question for them immediately without them having to email or reach out to a store and wait on hold. **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium easy to use and effective for interacting with customers. We appreciate your feedback, and we are continuously working to improve the platform to provide a better user experience. ### 6. Podium Has Been A Lifesaver! **Rating:** 5.0/5.0 stars **Reviewed by:** Christie P. | Client Care Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Podium?** We used to use a different program for texting clients and it was not especially user friendly. We got very overwhelmed after we had to make certain adjustments during Covid lockdowns. It was so easy to install and transfer all of our customers over, and we have never looked back! I especially love that I don't have to be in the office to use the program and find customers' information. And texting to pay has really helped us with following up on invoices. **What do you dislike about Podium?** All of my previous concerns were addressed and work beautifully! The only concern I have now is that I wish we could turn off the language filter. We are a vet, and therefore we have to use a lot of medical terms that get flagged as cursing so the message does not send. Please find a way to turn that off! **What problems is Podium solving and how is that benefiting you?** Podium has helped us increase our collection of open invoices with the reminder feature and texts to pays. We also get a lot more reviews from those reminders as well. **Official Response from Whitney Adamson:** > We're so pleased to hear that Podium has been a valuable tool for your business! We appreciate your feedback about the user interface and searching functionality, and we'll definitely take that into consideration for future improvements. We're glad to hear that Podium has helped you increase invoice collections and generate more reviews. Thank you for sharing your experience with us! ### 7. Centralized Messaging and User-Friendly Interface Make Podium Stand Out **Rating:** 4.0/5.0 stars **Reviewed by:** Vanka G. | Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Podium?** Podium's centralisation of customer messaging in one location is appealing to me. Payment options, reviews and text messaging are user-friendly also the user interface is very clear and easy to use. **What do you dislike about Podium?** For small businesses, the pricing seems a little excessive, and some advanced features call for more expensive plans. Also occasionally delays message sync. **What problems is Podium solving and how is that benefiting you?** Podium facilitates the management of customer reviews and text messaging on a single platform. It decreases the need for multiple tools and boost customer engagement. ### 8. Great customer service & awesome software **Rating:** 5.0/5.0 stars **Reviewed by:** Roshan R. | Co-founder & Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Podium?** Been using Podium for a few years now, primarily for Webchat. However, like most software, I never really took advantage of the “other 95%” at my fingertips… until Angelica (our account manager) gave us a little prod 🤣 Gel goes above and beyond to ensure not only are we aware of ALL the capabilities of the software, but also spending time to understand our business and finding ways to maximise what we’re already paying for to assist our business excel both via revenue growth & customer service (not to mention streamlining our business). It’s not often software providers take the time to proactively support a customer and for that reason I have no problem in recommending Podium 🙌🏽 **What do you dislike about Podium?** Would love for it to be free! No dislikes as yet **What problems is Podium solving and how is that benefiting you?** Automation reduces workload on staff as well as efficient communication with customers **Official Response from Karina Aguirre:** > We're thrilled to hear that Angelica has been able to provide you with exceptional support and help you maximize the capabilities of our software. Thank you for recommending Podium! ### 9. Fragmented client chats coalesced into one clear view **Rating:** 4.5/5.0 stars **Reviewed by:** Mina E. | Online Reputation Manager, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Podium?** The directness in talking with our clients is also striking, so it is particularly relevant to our one on one coaching sessions. We can easily verify or exchange materials through text that our busy clients find welcome. The next element, which we also appreciate, is the possibility to send particular follow up prompts to clients when a program is over. **What do you dislike about Podium?** Occasionally we wish we could exercise more fine grained control over the timing of automated follow up messages by program type. At other times, locating a very old conversation subject requires more clicks than one wishes was available. I wish there could have been a more detailed reporting on our custom content engagements links. **What problems is Podium solving and how is that benefiting you?** This was most challenging especially because we had to be consistent and professional in communicating with high level clients through divergent platforms. Prior to Podium, one client of a coaching practice would text a single member of their team, email someone on the other end, and even call the office just to address a single engagement. And all interaction with clients is now conveniently organized and firmly available to the corresponding coach or administrator. By doing so not only will the experience of all clients be greatly improved but also the efficiency of us and the number of follow ups and sharing of resources will be properly managed and executed. **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium has helped streamline your client communication and made it easier to verify and exchange materials. We appreciate your feedback. We'll definitely take this into consideration for future improvements. Thank you for sharing your experience with us! ### 10. The Best Decision We Ever Made! **Rating:** 5.0/5.0 stars **Reviewed by:** Connee E. | Office Adminstrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Podium?** Podium has increased our business by over 35%. Our reviews are up 200% and we have generated more business using text and use of pictures for our repairs than any year without Podium. Podium is one of the first programs we open each morning to check for customer questions and responses. The texting program is easy to use and set up. I would not recommend shopping around. Once you have Podium, you will not go back to any or search for any other texting/referral system for your company. **What do you dislike about Podium?** I do not have any dislikes other than being able to text multiple people at once on 1 message. **What problems is Podium solving and how is that benefiting you?** Not applicable **Official Response from Karina Aguirre:** > We appreciate your kind words and are delighted to hear about the success you've had with Podium. Thank you for choosing us! ### 11. OUT STANDING PRODUCT **Rating:** 5.0/5.0 stars **Reviewed by:** BALLIE S. | Owner and partner., Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Podium?** I can assist multiple customers simultaneously by texting or emailing all in one place. I have a recorded record of conversations by text and logs of by calling. Which is essential in ensuring everyone is being followed up on. **What do you dislike about Podium?** It does not have automatic caller ID, to filter out spam calls. Also would like a way to have messaging between team members other than group - they never check groups. Like messaging between extensions or something. **What problems is Podium solving and how is that benefiting you?** Faster response times to customers also provide us time to think before speaking to a customer to ensure a positive experience. And it helps us provide details for customers to refer back on. ### 12. Intuitive Design with 24/7 Access **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda L. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Podium?** I like the intuitive design of the program. I did not have any issues syncing my accounts from my work computer to my phone. I am able to send photos of products easily and can contact customers at any time. I use this daily. So easy to change to the correct sales person for contact between clients. **What do you dislike about Podium?** I am having issues with my response time numbers. It has not changed over the past year. We do monitor response at work, so it would be beneficial to have a more accurate response time listed. I also dislike how when I try to search a number or name, I have to wait for it to refresh the main conversations page. Essentially having to start over with the name/number because it stops receiving my input after the first two characters. **What problems is Podium solving and how is that benefiting you?** We are able to reach out to customers at any time and responding in a timely manner to requests. **Official Response from Karina Aguirre:** > Thank you so much for the detailed feedback! We're thrilled to hear that Podium’s intuitive design, easy syncing between devices, and photo sharing features are making your daily work smoother. It’s great to know you’re able to stay connected with customers and quickly route conversations to the right team members—that’s exactly the kind of efficiency we aim to support. We also appreciate you highlighting areas where we can improve, we will definitely take that into consideration for future improvements. ### 13. Wonderful communication tool for clients **Rating:** 5.0/5.0 stars **Reviewed by:** Beth E. | Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2025 **What do you like best about Podium?** I love that I have all of my client conversations in one spot, and that my coworkers have access to handle my conversations when I am out of the office. Also, I love that there is the app for my cell phone to also handle client conversations away from the office if I need! Podium is pretty easy to navigate, and it is a vital resource in client communication. **What do you dislike about Podium?** I wish there was a way to put my personal status as out of office when I am away because my client conversations don't always get taken care of in a timely matter when I am gone and unable to respond in the app. If I could put my status as out of office and then it would kick a notification to someone in office instead of just notifying me. **What problems is Podium solving and how is that benefiting you?** Allows us to communicate with our clients effectively over text instead of having to play the dreaded phone call tag to get ahold of people in this fast paced world we live in! **Official Response from Karina Aguirre:** > We're glad to hear that Podium has been a valuable tool for your client communication and that it's easy to navigate. We appreciate your feedback about the out-of-office status feature, and we'll definitely take that into consideration for future updates. ### 14. Best Business Tool We've Ever Implemented **Rating:** 5.0/5.0 stars **Reviewed by:** Franco S. | Co-Founder and Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** Podium is the most powerful and useful communications tool we've have ever used in our business. We could not imagine being without it at this point. Our customers love the easy and instant communications with us and our employees enjoy being able to stay in contact with customers they personally worked with. The integration with Podium phones is a must because it will save you a lot of time and allow you to provide a higher level of service. We recently were told by a customer that 'communicating with us, by text or phone, was like they had a personal assistant to work with'. Hands down, Podium is a system for a company who wants to provide a higher level of service to its customers, increase revenue in ways you never knew existed and save time and money. **What do you dislike about Podium?** Podium is seems to have grown quickly as a company and sometimes it can be challenging to receive an answer on an issue (although you will have very few issues). **What problems is Podium solving and how is that benefiting you?** Podium has saved us a lot of time because we can see all communications with each customer in one place. We do not have to ask employees about conversations they had with a customer because we can see all communications in one place. We can provide a much higher level of service this way and we save time (and money). We capture far more business with Podium that we would typically lose because the system starts instant conversations with calls and texts. **Official Response from Karina Aguirre:** > Thank you for sharing your positive experience with Podium! We're thrilled to hear that it has become an invaluable tool for your business, improving communication with customers and saving time. We appreciate your feedback and are continuously working to improve our support services to address any challenges you may encounter. ### 15. Podium is very easy to use and is essential for communicating with our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Masha B. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Podium?** The best thing about Podium is the ease of use. We are able to build and send estimates that customers can approve, which sets a clear expectation of price on our products. We are able to send payment links to customers which they appreciate. We are even able to take payments on our phones (When power is down) You just need to be signed into podium. Customers love that they can communicate with us in their preferred way, by a phone call, text message or an email and that they are able to send and receive pictures. Podium is very easy to maintain with futures like closing old conversations, and keeping only those open that we are currently working with. Makes it for a very easy and clutter free way to take care of customers. We are also able to build and save templates that help us respond to our customers even faster. Customer support is responsive and helpful in solving problems. The system is very easy to implement into every day business life whether it's on the computer, or on your cellphone, you're able to respond to customers even when you're away from the office. Podium is very easy to integrate with your business needs. This is the only platform that we use frequently in our place of business, and we love it. **What do you dislike about Podium?** The only thing that I think could improve is when a customer approves an estimate, that it opens the conversation back up so that we can see it. Otherwise we have to go into closed conversations to look if customers approved the estimates, or search through all of the estimates that we sent, and see if we've responded to each approved estimate. **What problems is Podium solving and how is that benefiting you?** Podium consolidates everything related to business into one portal and helps us to communicate more efficiently with our customers. **Official Response from Whitney Adamson:** > Thank you for sharing your positive experience with Podium. We're glad to hear that the ease of use, ability to send estimates and payment links, and the various communication options have been valuable for your business. We'll take your feedback about improving the process for approved estimates into consideration. It's great to hear that Podium has helped to consolidate your business communication and improve efficiency. ### 16. VERY EASY TO USE **Rating:** 5.0/5.0 stars **Reviewed by:** Abel L. | PARTS SPECIALIST, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Podium?** I LIKE THE FACT THAT IM ABLE TO DO EVERYTHING AND SEND MESSAGES ALL ON ONE SCREEN. THE AUTOMATIC MESSAGES ARE USEFUL AS WELL AS THE PRE WRITTEN MESSAGES. EASY TO ADD CONTACT INFORMATION AND OVERALL A GREAT WAY TO COMMUNICATE. **What do you dislike about Podium?** NOTHING REALLY. ITS OVERALL A GREAT COMMUNICATION APP **What problems is Podium solving and how is that benefiting you?** IM ABLE TO TAKE GOOD QUALITY SCREEN SHOTS AND PASTE THEM TO THE CUSTOMERS. IM ABLE TO FIND CUSTOMERS CONTACT INFORMATION BECAUSE WE SAVE THEM AND IF I FORGOT TO PUT A NAME I CAN TYPE SOMETHING I REMEMBER FROM THE TEXT AND IT WILL GIVE ME KEY WORDS THAT I TYPE IN TO FIND IT. **Official Response from Karina Aguirre:** > We're thrilled to hear that you find Podium easy to use and that it helps you communicate effectively with your customers. Thank you for sharing your positive experience! ### 17. Amazing Experience for Multiple texting Accounts, and Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine C. | Call Center Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Podium?** We have loved the use of Podium within our workspace, it is a great way for us to be able to text multiple customers for multiple locations at once- and have it relatively organized. It has also been efficient in sending bulk messaging to our potential clients, giving them as much information as possible and letting them know about all the discounts they can get! We use this program daily with multiple users at once, and it seems to give us a good idea of who's responding and when. Also a very easy program to use, it was easy to learn about on a user level. **What do you dislike about Podium?** We really have had a hard time training Jerry, the AI bot. He has been helpful in some circumstances, but we feel like ever after we have reminded him not to do something, he has a hard time computing. We are still working on getting Jerry trained and hopefully he becomes better at responding to messages! **What problems is Podium solving and how is that benefiting you?** Podium allows our team to connect with families for a wide range of different situations- from customers who have service issues or concerns, ease with any scheduling needs or problems, and even allows us to market ourselves without always being on the phone! The day and age of constant phone calls is slowly shifting away, podium allows our clients to get the help they need without having to take the time away from their daily activities to call! All they have to do now is send a quick simple text to let us know what they need assistance with! **Official Response from Whitney Adamson:** > We're glad to hear that you are enjoying the multi-line texting feature and find it beneficial for managing multiple accounts. We appreciate your feedback about the recent update and the navigation changes. We will definitely take this into consideration for future improvements. Thank you for sharing how Podium is helping your team connect with families and provide assistance through text messaging. ### 18. Easy to connect with customers and give updates. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Podium?** Podium’s most helpful feature is its unified inbox, which streamlines customer interactions across text, web chat, and reviews, enhancing efficiency and reputation management. Its upsides include AI-driven automation, Google Business integration, making it ideal for local businesses seeking to boost engagement and online visibility. **What do you dislike about Podium?** Podium’s unified inbox is super handy, letting you manage texts, web chats, and reviews all in one spot, with slick Google Business integration. It’s got cool AI tools for quick replies and lead follow-ups, plus it’s great for businesses with multiple locations, but the tiny 250-message limit for bulk texting is a bummer. Also, the pricing’s kinda unclear and might hit your wallet hard, tagging subscribers for targeted messages isn’t automatic, and customer support can be slow sometimes. **What problems is Podium solving and how is that benefiting you?** Podium fixes the hassle of juggling texts, web chats, and reviews by tossing them all into one easy inbox, so you’re not chasing messages everywhere. It also makes boosting your online rep a breeze with tools to snag and reply to reviews. This saves you time, keeps customers happy, and hooks more leads with speedy AI replies. **Official Response from Karina Aguirre:** > Thank you for sharing your experience with Podium. We're pleased that you find the unified inbox and Google Business integration beneficial for your business. We take your concerns seriously, and will work to address them to better serve your needs. ### 19. Great Communication support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Podium?** Immediate notification of reviews and messages **What do you dislike about Podium?** Only referring to the mobile app, reports would be nice to see on the mobile application. Most people like me do tons of work from their mobile devices. **What problems is Podium solving and how is that benefiting you?** Communication with our patrons, as well as the messages we receive from them, is an important aspect for us. ### 20. Podium is a preferred partner of Mark Leonard Plumbing **Rating:** 5.0/5.0 stars **Reviewed by:** Mark L. | Owner plumbing business, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Podium?** I run a Plumbing business. I love Podium as a new partner of Mark Leonard Plumbing. We have introduced, via Podium, Archie our Al assistant, he communicates with speech and text via Podium and our Simpro to engage with our clients for quotes, leads, jobs, invoices and google reviews. Podium is a game changer!!!! **What do you dislike about Podium?** I dislike that everyone can use Podium to improve their business. I would much prefer I was the only plumber using them. ! **What problems is Podium solving and how is that benefiting you?** Repetition of communication after quote invoices are sent We couldn’t get traction with google reviews Podium has resolved this **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium has been a game changer for your plumbing business! It's great to hear how Archie, your AI assistant, has helped streamline communication with your clients. We appreciate your feedback and are glad to have you as a partner. ### 21. Facilitate the Sending of SMS with Good Deliverability **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel T. | CRM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Podium?** I like that Podium is easy to use and has good deliverability. The deliverability of the messages is especially noteworthy. **What do you dislike about Podium?** more integrations with HubSpot **What problems is Podium solving and how is that benefiting you?** I use Podium to send mass SMS, contact clients with projects, and reactivate interested parties. It is easy to use and has good deliverability. ### 22. Game changer for small businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Erin V. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Podium?** It makes communication between customers and team members a breeze! It upgraded our customer service with the ability to allow multiple team members jump into call queues from where ever they were located. Previously went spent forever playing phone tag and forwarding messages between multiple phone lines. It also allows for seamless customer follow ups with little work on our end! **What do you dislike about Podium?** Would love the ability to “soft transfer” calls rather than just sending them through cold to the next team member. **What problems is Podium solving and how is that benefiting you?** Team communications and organization of customer needs and follow ups. **Official Response from Karina Aguirre:** > Thank you for sharing your positive experience with Podium! We're glad to hear that our platform has upgraded your customer service and improved team communication. We understand your feedback and will take it into account for future enhancements. ### 23. Effective for Finding Quality Leads, but Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Tyric H. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Podium?** Podium has been very effective in helping me find high-quality, usable leads. **What do you dislike about Podium?** The automatic renewal process is difficult to cancel, especially since the terms are not clearly explained. **What problems is Podium solving and how is that benefiting you?** Podium has been beneficial in both attracting new clients and retaining existing ones for my business. ### 24. Exceptional for Local Business Management **Rating:** 4.5/5.0 stars **Reviewed by:** Madiha G. | Recovery Officer **Reviewed Date:** December 19, 2025 **What do you like best about Podium?** I have the best experience using Podium for my local business. I appreciate the tools it provides for customer interaction and management. The management features are something I really like, as they feel unified and all is good with them. **What do you dislike about Podium?** Nothing **What problems is Podium solving and how is that benefiting you?** I use Podium for customer interaction and management, providing tools that unify these processes effectively. ### 25. Great Cross-Platform Communication, but Customer Support Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Erika R. | Esthetician/ Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2026 **What do you like best about Podium?** The connection of different platforms to keep communication together **What do you dislike about Podium?** The customer support. Avery was not very good at the time **What problems is Podium solving and how is that benefiting you?** It is keeping all communication platforms together ### 26. Podium has completely changed the way I sell! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa R. | Retail sales rep, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** I don't have the best memory, so texting descriptives and pictures of all products my clients are interested in has resulted in much more organized follow up. Clients are able to reach out to me anytime they have questions, concerns, information for me, or are ready to purchase. A previous manager once joked that I sold more furniture from home using Podium than some of my coworkers sold while on the sales floor! **What do you dislike about Podium?** There is no option for creating my own templates that can be customized to each clients situation **What problems is Podium solving and how is that benefiting you?** Podium gives me a platform to work through and follow up on customer needs without having to rely on my memory capacities. It also gives my clients a method of contacting me 24/7 without me having to share my personal contact information **Official Response from Karina Aguirre:** > Thank you for sharing your experience! We're glad to hear that Podium has helped you stay organized and accessible to your clients. We understand the importance of customizable templates and will keep that in mind for future improvements. ### 27. Just a few more things would make this outstanding! **Rating:** 3.5/5.0 stars **Reviewed by:** Karla T. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** I like that we are able to speak with our guests via text and email. **What do you dislike about Podium?** After using Proximity, I miss the lack of having conversations that were personally for me were directed to me. My team had individual interactions, and I, the store manager, could see all the messages for my location without any disruptions, but it did allow me to coach in the moment. With Proximity, we were able to speak via video call, text, and email. **What problems is Podium solving and how is that benefiting you?** It allows us to quickly see guest's messages. **Official Response from Karina Aguirre:** > We're glad to hear that you are enjoying the ability to communicate with guests via text and email. We appreciate your feedback. We will definitely take that into consideration for future improvements. ### 28. Multi-tasking Wizard **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer G. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** Podium is an easy to use application that is customer and user friendly. I am able to send visuals, quotes and even payment requests on Podium. Customers are then able to respond anytime they need to, keeping communication flowing effortlessly. **What do you dislike about Podium?** Sometimes there is a little lag time when sending larger files. **What problems is Podium solving and how is that benefiting you?** I am able to multi-task customers online while working with customers in store at the same time. I am able to refer to our conversations, helping me keep track of orders and requests. **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium easy to use and customer-friendly. We appreciate your feedback and will work on improving this issue. We're happy to hear that Podium is helping you multitask and keep track of orders and requests. ### 29. Best out there **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Podium?** We love using podium because it makes everything so easy to use. All communication is ran through here because it literally pulls from our socials, AR, email, etc. Which is so helpful and easy to use. We use it every single day and love it. Customer service is always amazing. It was a simple process to get it all set up. **What do you dislike about Podium?** I guess it’s hard for me to think of something. **What problems is Podium solving and how is that benefiting you?** It’s just making it easier for my office girl to run it **Official Response from Karina Aguirre:** > We're thrilled to hear that you find Podium so easy to use and that it has made communication more efficient for your business. Our goal is to provide a seamless experience across different communication channels, and we're glad to hear that it's benefiting your office operations. ### 30. Yuck **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Podium?** Not much, the systems were reliable wnough **What do you dislike about Podium?** The contracts were too rigid, paid thousands of dollars **What problems is Podium solving and how is that benefiting you?** Web chat and online review management ### 31. Best way to interact with customer! **Rating:** 5.0/5.0 stars **Reviewed by:** Sam M. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Podium?** Using podium has increased the ease in which we interact with our customers. From people inquiring about products from our website which has increased sales to scheduling deliveries and collecting final payment through messaging. Truly is a awesome experience for us and our consumers. **What do you dislike about Podium?** Don't have anything I dislike about Podium. **What problems is Podium solving and how is that benefiting you?** Has drastically reduced the amount of time my team is stuck at the desk on the phone to finalize payments, schedule deliveries, and has made prospecting and closing deals much easier. **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium has made such a positive impact on your business! It's great to know that it has increased sales and made interactions with your customers easier. ### 32. All Customer Messages in One Place, Effortless Payments **Rating:** 4.5/5.0 stars **Reviewed by:** Shivani K. | Senior Accounting Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Podium?** We get all customer messages in one place and easy to receive money **What do you dislike about Podium?** It is expensive and limited customization **What problems is Podium solving and how is that benefiting you?** It bring texts, websites chats, and more in one inbox. It helps in receiving payments through links ### 33. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Podium?** My vendor saw I was having trouble keeping up with calls and text so he suggested Podium. Well what can I say I have been with them over a year now and it has been one of the best decisions I’ve made. All of our call, text, reviews all in one place to manage. Now we even have the new AI bot taking our after hours calls it is a great product. **What do you dislike about Podium?** Haven’t found anything I don’t like yet everything seems to work flawless for us. **What problems is Podium solving and how is that benefiting you?** It’s solving customers getting lost between different apps. **Official Response from Karina Aguirre:** > We're glad to hear that Podium has been able to streamline your communication and provide a seamless experience for managing calls, texts, and reviews. Thank you for your feedback! ### 34. Communication made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Christa D. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Podium?** Podium simplifies the process of texting our neighbors. I'm able to communicate with them in their preferred method of communication - texting! Oftentimes, I will have multiple text conversations underway at once, but it's so seamless, our neighbors never know. They experience the individualized attention they deserve. One of the best things of the platform is being able to look back at the conversation details. Podium is dispatch/customer service representative life saver! **What do you dislike about Podium?** Push notifiications don't always come through the app on my iPhone. But, as long as I stay on top of my emails, I am able to ensure no customer communication is missed. **What problems is Podium solving and how is that benefiting you?** From texting to social media, Podium provides us a means to communicate in one simple platform simplifying my role in the office. ### 35. Podium has definitely streamlined our customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna G. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Podium?** All conversations and customer calls in one easy to access place. Being able to respond to reviews within podium has been fantastic as well. The add ons that are available really bolster the amount of customer data that can be easily accessed within the system. One stop shop! Customer service is friendly and always willing to assist, but everything has been easy to use and set up, so there has been little need for support. **What do you dislike about Podium?** App can occasionally be glitchy, but mostly when accessed via WIFI instead of Ethernet. Wish there was more robust reporting and perhaps a call disposition report **What problems is Podium solving and how is that benefiting you?** Podium has solved the problem of our communications being on so many different platforms. Everything can be accessed through one place now. **Official Response from Whitney Adamson:** > Thank you for sharing your positive experience with Podium! We're glad to hear that you find the platform user-friendly and that it has streamlined your customer communications. We understand the importance of robust reporting and call disposition reports, and we'll take your feedback into account for future updates. We appreciate your support! ### 36. Podium Review...working well! **Rating:** 5.0/5.0 stars **Reviewed by:** Vermont V. | president, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Podium?** Easy to use. Generates truly valuable leads. Reduces phone calls. **What do you dislike about Podium?** Honestly, the sales staff is pretty aggressive. We would have signed on a lot earlier if we hadn't been called SO aggessively. I'd tone that down. Our representative has changed like 4 times this year and each time we get a call from the new person wanting to sell us more features. So it's the aggressive marketing that gives us the reservations...but the service is working very well for us! **What problems is Podium solving and how is that benefiting you?** Customers want immediate answers to product questions and other questions when browsing our website. Podium allows them to instantly ask their questions and get answers quickly. Our phones rink constantly so getting through can be hard and Podium takes pressure off. **Official Response from Karina Aguirre:** > We appreciate your feedback and are glad to hear that Podium is working well for you in generating valuable leads and reducing phone calls. We apologize for any aggressive sales tactics and multiple representative changes. We will address these concerns internally to ensure a better experience for you in the future. ### 37. Great Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Mckenzie R. | Marketing/Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Podium?** The most helpful thing about the staff at Podium (specifically Lorenzo our account manager) is how easy and accessible they are to contact with any questions or concerns regarding the service. **What do you dislike about Podium?** One thing I could mention for improvement is more recommendations to increase business. But overall they have been fairly helpful in this regard. **What problems is Podium solving and how is that benefiting you?** Podium is assisting our team in reducing the labour we are spending on communicating with customers and making it easier to contact our clientele. ### 38. Podium has been useful in everyday business life **Rating:** 5.0/5.0 stars **Reviewed by:** Christian H. | Furniture Salesman, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Podium?** What I like best is the ability to respond quickly to customers and to be able to see feedback and even picture they can send **What do you dislike about Podium?** I wouldn't say there is a downside at least in the way we use it. **What problems is Podium solving and how is that benefiting you?** Its able to solve the problem of distance from a customer. I have the ability to see in a picture what the issue is for the customer or able to problem solve through text. **Official Response from Karina Aguirre:** > We're glad to hear that Podium has been useful for your business and that you appreciate its ability to help you respond quickly to customers and see their feedback. Thank you for sharing your positive experience! ### 39. Great tool, can't run efficiently without it. **Rating:** 5.0/5.0 stars **Reviewed by:** HOLLY P. | Sales assistant and customer service rep, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** I like the effeciency of podium, I use it every day and have never had a issue with it. I love that it has an app and I can see my messages even when I'm not in the office. **What do you dislike about Podium?** Nothing, it's only had a couple of gliches since I've started using it over three years ago now. **What problems is Podium solving and how is that benefiting you?** The effiency of comunicating with our drivers and customers, an all in one tool really. **Official Response from Whitney Adamson:** > We're thrilled to hear that Podium has been such a valuable tool for your business in the waste industry! The app's convenience for staying connected on the go is definitely a plus. Thank you for sharing your positive experience with us. ### 40. It makes working with customers, through sales, complaints, inquiries, etc. much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey M. | Customer experience ambassador, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Podium?** That everything is recorded/documented for legal purposes. That you can use everything that is recorded/documented for training purposes. That we have the ability to chat with other representatives via internal notes in regards to each customer account. **What do you dislike about Podium?** That when a customer calls in on the same number, sometimes it will open up different threads… So it makes it hard to keep track of where the customer is who they’re talking to him what’s being said. **What problems is Podium solving and how is that benefiting you?** They have been solving the issue of customers texting in and their text messages is not going through or when we text the customer it’s saying that their number is not supported by our SMS chat, text messaging. **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium helpful for recording and documenting interactions for legal and training purposes, creating value to our customers is one of our goals. We understand the frustration with multiple threads for the same customer and are continuously working to improve our platform for a seamless experience. Thank you for bringing this to our attention. ### 41. Over promised and initially under delivered- but getting there **Rating:** 3.0/5.0 stars **Reviewed by:** St. Louis Cosmetic Surgery H. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Podium?** Ease of podium payments, review requests, monitoring, recording and tracking of conversations and leads **What do you dislike about Podium?** Majority of the platform for phones support and management, lack of crucial voicemail controls and reasonable features a less developed phone system would have. **What problems is Podium solving and how is that benefiting you?** Transparency in communications with patients and the ability to cowork on clients between multiple touchpoints within our practice. It's easy to collaboratively follow up. Lead generation is improved through popup integration on website and reviews are made simpler to gain from the podium system **Official Response from Karina Aguirre:** > We're glad to hear that Podium is making it easy for you to reach out to your customers and manage your communication-that's the value and experience we are seeking to create for all of our users. We appreciate your feedback & sharing your experience with us, we work continuously to improve the platform's performance to offer top-tier experiences to all of our users. ### 42. One-Stop-Shop For Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Podium?** I appreciate so much the ease of keeping ALL of our team, whether out on the road or side-by-side in the office, connected and informed with the most fresh information for our customers and vendors! **What do you dislike about Podium?** There are a few quirks, as their technology develops and grows, but we usually work out the kinks as we learn and grow, too! **What problems is Podium solving and how is that benefiting you?** Quick and efficient communication with Customers who prefer text messages for updates. **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium has been a great platform for getting your company recognized and for interacting with customers. Thank you for sharing your positive experience! ### 43. Professional and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** Podium is an excellent platform for streamlining customer communication and driving online reviews. Its user-friendly interface makes it easy to manage text conversations, gather feedback, and boost local SEO. The ability to collect payments and send review invites via text has made a noticeable impact on our customer engagement and response rate! It’s a smart, all-in-one solution for any business looking to modernize its customer interaction and reputation management. We as a whole thoroughly enjoy using it! **What do you dislike about Podium?** The mobile app is functional but sometimes lags behind the desktop version in features and responsiveness. Streamlining this could benefit on-the-go teams. **What problems is Podium solving and how is that benefiting you?** An automated response to customer inquiries on non business hours **Official Response from Karina Aguirre:** > We're so pleased to hear that Podium has been a smart, all-in-one solution for your business! Your feedback about the mobile app is valuable, and we'll work on improving its features and responsiveness for on-the-go teams. ### 44. The Superhero of Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Emma R. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** HOLY SMOKES! The design and coding team for this company are INCREDIBLE!!! The ease and organization at my fingertips is incredible! I use it all day every day and it is the most useful tool and easy to mingle ALL other aspects of my business and so easy to implement to new staff **What do you dislike about Podium?** Not a gosh darn thing! Fabulous design work clean layouts and amazing support staff **What problems is Podium solving and how is that benefiting you?** Review outreach and tracking **Official Response from Karina Aguirre:** > We're thrilled to hear that you love the design and organization of Podium! Our team works hard to make sure it's a valuable tool for businesses. Thank you for your kind words! ### 45. Podium is a HUGE help in our day to day work habits! **Rating:** 5.0/5.0 stars **Reviewed by:** Arielle S. | Care Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** I like that you can send bulk messages to our employees all at one time or to schedule them to be send out at a certain time even after hours. **What do you dislike about Podium?** nothing, i like evertyhing about it im looking forward to learning more ! **What problems is Podium solving and how is that benefiting you?** Podium is solving the problem of having to make multiple phone calls or multiple messages when our phone lines are always busy t he way it is **Official Response from Karina Aguirre:** > We're delighted to hear that you're enjoying the bulk messaging and scheduling capabilities of Podium! It's great to know that Podium is helping to streamline your communication processes. As you continue to use Podium, if you encounter any challenges or have any feature requests, please feel free to contact our customer support team for assistance. ### 46. Podium experience **Rating:** 4.0/5.0 stars **Reviewed by:** Russell F. | Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** Podium is used by my company for all recruiters. It has helped us with contacting candidates without using our own numbers, its app makes it easy to use when out of the office. **What do you dislike about Podium?** The servers seem to be down often, and candidates claim to not have gotten our messages so it makes it difficult to keep track. **What problems is Podium solving and how is that benefiting you?** Using a different number to contact people instead of our own **Official Response from Karina Aguirre:** > We're glad to hear that Podium has been helpful for your recruiting efforts, especially with the convenience of using a different number to contact candidates and streamlining all communication. ### 47. Makes my job easy! **Rating:** 4.5/5.0 stars **Reviewed by:** annette p. | Executive Support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** I like Podium for the many features it offers to communicate with our customers. We can send out canned messages to multiple customers at once. We can reply to reviews quickly and we can send thanks to our customers as well. **What do you dislike about Podium?** I have not found much that I dislike about Podium. **What problems is Podium solving and how is that benefiting you?** Podium can answer common questions for us with a input of ready answers for customer questions. **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium's features helpful for communicating with your customers. Thank you for sharing your positive experience! ### 48. Podium is wonderful! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey T. | APRN, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Podium?** I love that with Podium patients can call or text the business phone number. I also love that it links all of our social media accounts to the same spot! Its super easy to have everything in one place and not have to make sure to check every social media account every so often. **What do you dislike about Podium?** Sometimes the phones will cut out or not have great connection. **What problems is Podium solving and how is that benefiting you?** Helping us communicate with everything in one single place, instead of 5 different places. **Official Response from Karina Aguirre:** > We're thrilled to hear that you love the convenience of having all your communication in one place and the ease of linking your social media accounts. We are thankful for your feedback, and are continuously working to improve our service. ### 49. Very Efficient Texting Option for Organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Podium?** I like that everyone in my organization can have different text threads going but we can divide them amongst ourselves and only see the messages designated to us. It is very easy to use. I love the templates option so much and it has made thinks very efficient for me. **What do you dislike about Podium?** Maybe the fact that PDFs are sent as links. Id like to see a preview of the document sent. **What problems is Podium solving and how is that benefiting you?** The templates allow me to not have to type out the same messages over and over and over again. In my role that is extremely helpful and game changing! ### 50. Simple and Efficent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Podium?** Podium makes it very easy to text my customers and get a clear idea of who I need to reach out to. The layout is simple and clean. **What do you dislike about Podium?** The only issue I've had with Podium is that sometimes I'll get a notification for an unassigned message, but there's nothing there. Reloading the page fixes it. **What problems is Podium solving and how is that benefiting you?** We use Podium to follow up with customers who aren't ready to finish their order via chat. It provides an easy way to reach customers and is more efficient than emailing. It also allows me to reach out to old leads when new sales come up. **Official Response from Karina Aguirre:** > We're glad to hear that Podium is making it easy for you to reach out to your customers and manage your communication-that's the value and experience we are seeking to create for all of our users. We appreciate your feedback & sharing your experience with us, we work continuously to improve the platform's performance to offer top-tier experiences to all of our users. ## Podium Discussions - [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) - 3 comments, 3 upvotes - [What CRMs have the simplest integration with Podium?](https://www.g2.com/discussions/what-crms-have-the-simplest-integration-with-podium) - 1 comment, 2 upvotes - [How do we integrate with slack?](https://www.g2.com/discussions/how-do-we-integrate-with-slack) - 1 comment, 2 upvotes - [How do i get the system to talk to my other software](https://www.g2.com/discussions/37176-how-do-i-get-the-system-to-talk-to-my-other-software) - 1 comment, 1 upvote - [How do I](https://www.g2.com/discussions/37166-how-do-i) - 1 comment, 1 upvote - [View Podium pricing details and edition comparison](https://www.g2.com/products/podium/reviews?open_modal_url=%2Fproducts%2Fpodium%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fpodium%252Freviews%253Fpage%253D162%26source%3Dsticky_header_pin&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+19%3A22%3A20+-0500&secure%5Bsession_id%5D=3e52af28-160f-40e4-aa20-42ee35be381e&secure%5Btoken%5D=fc331dd919f16feff90a0d01568d149d86d166f8dba371b62e7b38b15a106cf4&format=llm_user) ## Podium Integrations - [360 SMS APP](https://www.g2.com/products/360-sms-app/reviews) - [AccuLynx](https://www.g2.com/products/acculynx/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Avaya Communications APIs](https://www.g2.com/products/avaya-communications-apis/reviews) - [BiT Marine Software](https://www.g2.com/products/bit-marine-software/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [CompanyCam](https://www.g2.com/products/companycam/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [EDGE](https://www.g2.com/products/edge/reviews) - [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) - [FareHarbor](https://www.g2.com/products/fareharbor/reviews) - [FieldEdge](https://www.g2.com/products/fieldedge/reviews) - [FROG](https://www.g2.com/products/furniture-retail-operations-group-frog/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Business Review Direct Link Generator](https://www.g2.com/products/google-business-review-direct-link-generator/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [ServiceBridge](https://www.g2.com/products/gps-insight-servicebridge/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - [SYVO](https://www.g2.com/products/syvo/reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Wordpress Website Hosting](https://www.g2.com/products/wordpress-website-hosting/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Podium Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat **Platform Basics** - Reporting - Interoperability - Performance **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Desk-to-Desk Calls **Channels** - Social Media - Website - Text Message (SMS) - Other **Platform Data** - Dashboard - Alerts and Notifications **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Platform Additional Functionality** - Cloud - Mobility - Messaging **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Platform Content** - Automation **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **SMS Platform** - Reporting - Automation - Text-to-Landline - API Integration **Content Generation** - Creativity - Content Accuracy **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Automotive Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - VOiP Number **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Podium Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,032 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,721 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 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