--- title: Podium Reviews meta_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2107 reviews by the users' company size, role or industry to find out how Podium works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2107 scale: '5' date_modified: '2026-07-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Podium Reviews **Vendor:** Podium **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,107 ## About Podium Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. ## Podium Pros & Cons **What users like:** - Users find Podium's **ease of use** exceptional, benefiting from its intuitive interface and streamlined customer communication. (393 reviews) - Users love how Podium provides **streamlined customer feedback management** , enhancing efficiency and satisfaction through simplified communication. (352 reviews) - Users value the **easy communication** through Podium, enjoying organized messaging and a simplified customer interaction experience. (314 reviews) - Users value the **ease of communication** with clients through Podium, enhancing connections and productivity significantly. (312 reviews) - Users find Podium's **ease of use** for communication and review solicitation invaluable for their business operations. (224 reviews) - Client Interaction (214 reviews) - Users value the **fantastic customer support** of Podium, helping streamline operations and enhance overall business effectiveness. (213 reviews) - Messaging Features (203 reviews) - Features (157 reviews) - Simple (142 reviews) **What users dislike:** - Users express frustration over **missing features** and unmet expectations, particularly with promised phone and text services. (95 reviews) - Users find **messaging issues** with Podium, feeling overwhelmed by volume and struggling to track correspondence effectively. (94 reviews) - Users find Podium's **limited features** restrict efficiency, especially lacking integration options and advanced tracking capabilities. (77 reviews) - Users find Podium's pricing **excessive** for small businesses, with advanced features requiring even pricier plans. (70 reviews) - Users express frustration with **poor customer support** , citing delays and unprofessional appointment management as significant issues. (65 reviews) - Call Issues (56 reviews) - Users find the **limited chat functionality** frustrating, especially with issues in texting multiple recipients and carrier problems. (50 reviews) - Users note the **uncertainty in identifying current customers** in Podium, which can complicate contact management. (47 reviews) - Cost (46 reviews) - High Cost (44 reviews) ## Podium Reviews ### 1. Sales Loves Podium **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany B. | RSA, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** Podium is so helpful in organizing and following up with sales leads. **What do you dislike about Podium?** I dislike that somethings your conversation is hard to find or gets closed l. **What problems is Podium solving and how is that benefiting you?** Podium connects us with our customers and gives us an avenue to follow up with and keep guests info organized. It has helped me close many sales. ### 2. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** JASON P. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** How it is easy for the customer to use. I dont have many issues at all. **What do you dislike about Podium?** I cant really think of any right now. Its been very good to me. **What problems is Podium solving and how is that benefiting you?** It helps bring in internet business and also allows be to follow up with my customers via text. Without using my cell. ### 3. Helpful, But expensive. **Rating:** 2.5/5.0 stars **Reviewed by:** Joseph B. | Owner, Driver,, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Podium?** People do like to receive texts to their invoices. They pay faster. That is nice. **What do you dislike about Podium?** Podium is trying to be a few things: A review facilitating platform, a Credit card processor, and a VOIP providrer. The text reviews are great, the CC while reasonablly competitive reqires a second merchant account, so you're paying double as some customers, maily buisnesses don't use the texted links, as they mail checks. **What problems is Podium solving and how is that benefiting you?** Collections time. **Official Response from Whitney Adamson:** > Thank you for sharing your experience with Podium. We're pleased to hear that the text invoice feature has helped improve collections time for your business. We appreciate your feedback on the multiple services we offer and will take it into consideration for future improvements. ### 4. Awesome software! **Rating:** 5.0/5.0 stars **Reviewed by:** Octavio G. | PSR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** Finding conversations and data within seconds is amazing! Able to see reviews from our corresponding communities enable us to serve them better. **What do you dislike about Podium?** Not being able to make a direct call from within the application, since some clientele prefer the traditional method of speaking instead of typing. **What problems is Podium solving and how is that benefiting you?** Cutdown commmication when the time arises. ### 5. The explanation was fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Elisa C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Podium?** Having all the details explained in Spanish was absolutely amazing! Thank you, Facundo, for your professional and thorough explanation—it made all the difference! **What do you dislike about Podium?** Everything was positive, I had al the information about the products. **What problems is Podium solving and how is that benefiting you?** Be available to have all the plataforms that i had been using in just one. **Official Response from Karina Aguirre:** > We appreciate your kind words about Facundo's professional and thorough explanation in Spanish. It's great to hear that Podium is helping you consolidate all the platforms you were using into one. Thank you for sharing your positive experience with us! ### 6. Podium Really Delivers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Podium?** I've used many different client interaction methods and Podium is the most efficient and transparent **What do you dislike about Podium?** Like any software, Podium requires familiarity to fully utilize. Keep an eye on which location you're set to. **What problems is Podium solving and how is that benefiting you?** My entire organization can monitor client needs and we can instantly reassign a client based on changing requirements to meet their needs. **Official Response from Karina Aguirre:** > It's great to hear that Podium is helping your organization monitor client needs and quickly adapt to changing requirements. We're committed to providing tools that empower businesses to better serve their clients. ### 7. Best Text App Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Brescha M. | Customer Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** I like that I get the notifications to my email during those times where work gets busy and I tend to forget to take a look at Podium! **What do you dislike about Podium?** The downside of Podium is that it does not have the option to translate messages to English that we receive in other languages. I also don't have the option to delete messages which can cause the app to be a little overcrowded in my opinion **What problems is Podium solving and how is that benefiting you?** Podium assists by allowing me to still communicate with customers who may not be able to actually talk. We can still get the job done via text. **Official Response from Whitney Adamson:** > We're glad to hear that you find the email notifications helpful! We appreciate your feedback about the translation and message deletion options, and we'll definitely take that into consideration for future improvements. ### 8. Podium is a recruiter's best friend! **Rating:** 5.0/5.0 stars **Reviewed by:** dee d. | National Sales Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Podium?** I love that it allows me to reach my candidates in another way. I feel that it has improved my reach. I also love that an app is available for easy access. **What do you dislike about Podium?** Sometimes it logs me out and it's a bit tedious to re-log in. I also wish that it didn't seperate contacts with and without names associated. Sometimes people slip through the cracks. It's rare, but it happens. **What problems is Podium solving and how is that benefiting you?** Reaching candidates who don't respond to email and phone calls. **Official Response from Whitney Adamson:** > We're glad to hear that Podium has improved your reach and that you appreciate the availability of the app for easy access. ### 9. Amazing Product & Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie B. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Podium?** Podium makes it so easy to ask for reviews, chat with patients, and their customer service team is out of this world! **What do you dislike about Podium?** I have already noticed a vast improvement from before, but the integration breaking can be frustrating. With the addition of Sikka, we have noticed it happening far less often. **What problems is Podium solving and how is that benefiting you?** The biggest issue Podium helps to solve is automating the review process so we don't have to ask each patient to leave us a review about their visit. It makes things easy, posts directly to Google, and very interactive. **Official Response from Whitney Adamson:** > We're thrilled to hear that you're enjoying our product and customer service! We appreciate your feedback about the integration issues, and we're glad to hear that the addition of Sikka has helped to improve the situation. Thank you for sharing the problems Podium is solving for you, and we're glad to hear that it's benefiting your business! ### 10. I love podium it’s makes the texting experience very easy **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna J. | Customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Podium?** I like that podium is easy to use and there is also an app that you can download as well **What do you dislike about Podium?** I dislike the long process you have to go through while sending a mass text **What problems is Podium solving and how is that benefiting you?** Podium makes it easy to connect with customers and keeps everything so organized **Official Response from Whitney Adamson:** > It's great to hear that Podium is helping you connect with customers and stay organized. We're committed to providing tools that make communication and organization easier for businesses. ### 11. HANDY TOOL FOR OUR CUSTOMERS **Rating:** 5.0/5.0 stars **Reviewed by:** jodi s. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** Using podium helps us reach customers of many kinds, business professionals, disabled customers and customers who can not recieve phone calls during our business hours. **What do you dislike about Podium?** When I do use it I do not have any complaints. I need to learn to utilize it more! **What problems is Podium solving and how is that benefiting you?** Communications with all customers ### 12. I close deals using podium **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** It’s a great way to organize customer leads **What do you dislike about Podium?** Not very easy to search. I have not mastered it **What problems is Podium solving and how is that benefiting you?** I can keep in touch with my customers and help them make purchases through my store using Podium **Official Response from Karina Aguirre:** > Thank you for sharing your feedback! It's great to hear that Podium is helping you keep in touch with your customers and facilitate purchases through your store. We understand that the search function may not be as easy to use as you'd like, and we're working on making improvements to enhance the user experience, but also, we would like to encourage you to get in contact with your CSM so we can give you further help with it. ### 13. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Paula R. | Advertising Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** We use webchat for our website. It helps answer our customers questions in real-time and also gives insight into what the customers are looking for. **What do you dislike about Podium?** I can't think of anything that I dislike about Podium. **What problems is Podium solving and how is that benefiting you?** Podium helps gather customer reviews and helps grow our Google Reviews online. ### 14. Well designed and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Podium?** We utilize Podium for text message conversations and review management. Podium does both well with high deliverability rate of the text messages. **What do you dislike about Podium?** They do reach out frequently to try and upsell their other products/services. **What problems is Podium solving and how is that benefiting you?** Podium text messaging has helped reduce the number of inbound telephone calls and allows our agents to service more efficiently. **Official Response from Whitney Adamson:** > Thank you for sharing your positive experience with Podium's high deliverability rate for text messages. We apologize for any inconvenience caused by frequent upselling and will work to address this issue. ### 15. Must have product for service businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Julie C. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Podium?** Podium has been a huge benefit to our company. The technology has improved our customer's experience, as well as increased the bandwidth of customer support team to focus on other projects. The Podium team makes the set-up process easy, seamless, and are very responsive on the slim occasion a problem arises. **What do you dislike about Podium?** Sometimes there are integration and automation issues with Service Titan **What problems is Podium solving and how is that benefiting you?** Podium AI chat is able to support our service businesses after hours and on weekends, increasing the likelihood of keeping leads engaged even when the company is closed. **Official Response from Whitney Adamson:** > We're thrilled to hear that Podium has been such a huge benefit to your company, improving customer experience and increasing your support team's bandwidth. We're glad to hear that our team has been responsive and helpful during the set-up process. We apologize for any integration and automation issues with Service Titan and will work to improve this experience for you. ### 16. Podium helps create a fantastic experience for our clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Podium?** Podium messaging let's us have fast and personal communication with our clients. Sharing images is huge for us as well, and a feature we use all the time. Accepting payments within a text thread is easy and we often have comments from clients about how smooth their experience is. **What do you dislike about Podium?** Would love if the email feature allowed for more formatting and customization. **What problems is Podium solving and how is that benefiting you?** Our product is an expensive & sentimental purchase, and one that people often reach out to discuss. Podium allows us to answer communicate with clients quickly, in a familiar and personal way, and instill confidence for their purchase. **Official Response from Whitney Adamson:** > Thank you for sharing your feedback! We're glad Podium messaging has helped you communicate quickly and personally with clients, and streamline payments. We're taking note of your suggestions regarding email customization to improve your experience further. We're committed to supporting your business and enhancing customer satisfaction. ### 17. Convenient, easy to use but room from improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** Convenient & easy to use. I like the new feature of being able to search keywords in conversations. That has been a nice improvement. **What do you dislike about Podium?** Still have room for improvement. Would like the live chat box to have the ability for customers to subscribe to email & sms marketing. Would be nice if it integrated with klaviyo. Would be nice if it integrated even better with the Edge. List goes on for ideas. **What problems is Podium solving and how is that benefiting you?** Great way to text with customer & send customers review requests. **Official Response from Whitney Adamson:** > Thank you for sharing your positive experience with Podium and for providing valuable feedback on areas for improvement. We're pleased to hear that you find the platform convenient and easy to use, and that the new keyword search feature has been beneficial. We'll definitely take your suggestions for enhancing the live chat box, integrating with Klaviyo, and improving integration with the Edge into consideration as we continue to enhance our platform. ### 18. Very easy to use! Messages come through to my phone app when I am away from my laptop! Love Podium! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy K. | Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** Love that I can save templates of messages I send frequently!!f **What do you dislike about Podium?** I can't think of anything I would change! **What problems is Podium solving and how is that benefiting you?** Getting in touch with customers in today's world, where no one wants to talk on the phone! If I need a speedy answer, I use Podium! ### 19. Works pretty good **Rating:** 3.5/5.0 stars **Reviewed by:** Danny M. | Product Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** mobile app works great for sending pictures to customers **What do you dislike about Podium?** wish it worked more as a CRM and or POS and the online payment option was smoother **What problems is Podium solving and how is that benefiting you?** Messaging, more ways to contact customer and collect payment ### 20. Very easy software to use across multiple departments **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor P. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** Love the private note and transfer feature! **What do you dislike about Podium?** Needs better integration with Vinsolutions to document every incoming and outgoing message **What problems is Podium solving and how is that benefiting you?** Being able to have an easy way to text our customers and be able to transfer conversations internally without changing numbers or confusing the customer **Official Response from Whitney Adamson:** > We're happy to hear that you're enjoying using Podium and find it easy to use across multiple departments. We appreciate your feedback on the need for better integration with Vinsolutions and will take this into consideration as we continue to enhance our platform. Thank you for sharing your experience with us! ### 21. Great way to contact customers **Rating:** 5.0/5.0 stars **Reviewed by:** EVE S. | Service Appointment Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** Quiet often people don't answer their phone when we call but most of the time they will respond to a message. **What do you dislike about Podium?** Sometimes a customer that has an account with us is not in my Podium contact list. **What problems is Podium solving and how is that benefiting you?** Being able to reach customers more easily. ### 22. Good and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** Reliable and efficient and allows you to use multiple number, can send unlimited messages fast enough **What do you dislike about Podium?** Could be faster and bulk messages can be easier **What problems is Podium solving and how is that benefiting you?** Easy means of sending messages and calling **Official Response from Karina Aguirre:** > We're glad to hear that you and your team are enjoying the updates and new features. We strive to provide valuable tools for businesses at a reasonable cost. We're sorry to hear about the challenges you've experienced. Not only that, but we appreciate your feedback and will work to improve in these areas. ### 23. Critical Software that every company needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Allie R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Podium?** Podium has been a complete game changer for our company! For everything from patient communication to retention, campaigns and reviews, it has transformed our business. **What do you dislike about Podium?** It's not Podiums fault and they are working on furthering this with our ERM software but I wish that we had more integrations to simplify and automate appointment reminders, etc. **What problems is Podium solving and how is that benefiting you?** It has streamlined our communication with patients and simplified a lot of our processes. The results from our Black Friday campaign texts in Podium were mind blowing and we have seen an over 16% increase in patient retention after implementing Podium. **Official Response from Whitney Adamson:** > Thank you for the great feedback! We’re thrilled that Podium has transformed your patient communication, retention, and campaigns. We’re working on improving integrations to simplify processes like appointment reminders. If you have more suggestions or need assistance, we’re here to help! ### 24. Podium has been a Lifesaver! **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie V. | Referrals Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** What I like most about Podium is how easy it is to use, its very just straight to the point. It makes it so easy for us to give customer support in a timely matter. I use Podium every single day! What I like most about Podium is all the features. I would definitely reccomend this to any business literally a lifesaver! **What do you dislike about Podium?** I have not experienced anything negative with Podium **What problems is Podium solving and how is that benefiting you?** I am able to communicate with ease with my patients and I get a notification right away when I get a message. **Official Response from Whitney Adamson:** > We're thrilled to hear that Podium has been a lifesaver for you! We strive to make our platform easy to use and packed with helpful features. Thank you for recommending us to other businesses! ### 25. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Talia H. | Claim Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** Podium is extremely easy to navigate and can make communicating with others as simple as 123. A lot of time, people are not able to answer the phone but texting makes it convenient to still make contact with consumers. **What do you dislike about Podium?** There is nothing that I can say that I dislike about Podium! **What problems is Podium solving and how is that benefiting you?** Podium is solving me not being able to reach my consumers by phone. In today's world, it is much easier for people to text and Podium allows me to engage with consumers with the method that best fits their lifestyle. **Official Response from Whitney Adamson:** > We're thrilled to hear that you find Podium easy to use and that it helps you communicate with consumers more effectively. Thank you for sharing your positive experience! ### 26. BEST TEXTING AND AI PLATFORM EVER USED **Rating:** 5.0/5.0 stars **Reviewed by:** Jack M. | SHOP MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** EASY TO USE GREAT CUSTOMER SERVICE AND DOES EXACTLY WHAT I NEED EASY TO IMPLEMENT USE IT EVERY DAY AND INTERGRATES WITH ALL OUR WEBSITES **What do you dislike about Podium?** CAN ONLY LINK 3 PICTURES THIS IS THE ONLY THING THATS DIFFICULT **What problems is Podium solving and how is that benefiting you?** HAVENT RAN INTO ANY PROBLEMS ### 27. Love podium I get my work messages fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy V. | Sales Associate, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** I like everything about podium so far! It's easy to navigate and I get messages right away! **What do you dislike about Podium?** There's nothing I dislike so far! I haven't had any issues! **What problems is Podium solving and how is that benefiting you?** It helps me get every message from every customer or potential customer! ### 28. Experience with Podium has been great love the platform and how everything functions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Podium?** Having all communications for my company condensed into a single platform that is easy to use. Best way to invite reviews **What do you dislike about Podium?** Pricing could be better for a small business like me that has two stores **What problems is Podium solving and how is that benefiting you?** We were lacking gathering reviews and missing opportunities to respond to possible sales **Official Response from Whitney Adamson:** > We're thrilled to hear that you love using Podium and find it easy to use for all your communications. We're glad to be helping you gather reviews and respond to potential sales opportunities. ### 29. Podium **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Podium?** I like how all conversations are able to be viewed at later day/time. **What do you dislike about Podium?** The app keeps trying to make me use a template even though I do not use them often. When the template is opened by the app it doesn't close I have to shut down my entire phone to get the templates to go away. Also it does record words or sayings that have not been said. **What problems is Podium solving and how is that benefiting you?** Keeps conversations in a central area. **Official Response from Whitney Adamson:** > We're glad to hear that you appreciate the ability to view conversations at a later time. We apologize for the inconvenience with the templates and will work to improve this experience. Thank you for bringing this to our attention. ### 30. Ive used this software for 3 years **Rating:** 5.0/5.0 stars **Reviewed by:** brandon s. | Senior sales rep, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** How it notifys and allows you to send payment request **What do you dislike about Podium?** I dont have any dislikes i use this software every day **What problems is Podium solving and how is that benefiting you?** I am able to collect balance payments, communicate with all my customers and ensure that their feedback is noted ### 31. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica M. | Customer Engagement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Podium?** Poduim allows the dealership to capture reviews from sales and service customer. Very helpful **What do you dislike about Podium?** I'm not a fan of the recent drop down menu that has the reporting info. It's a few extra steps that are not necessar. **What problems is Podium solving and how is that benefiting you?** . **Official Response from Whitney Adamson:** > We're glad to hear that you find Podium helpful for capturing reviews from both sales and service customers! ### 32. We use this to send to customers and ask how we did. **Rating:** 4.5/5.0 stars **Reviewed by:** Mike G. | Service and sales, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Podium?** I like that it's quick, easy to use, and find it easy for customers to get into and leave a quick review. **What do you dislike about Podium?** Sometimes it won't allow me to send a review if one of my coworkers was recently out to the home. **What problems is Podium solving and how is that benefiting you?** It's easy for customers to leave reviews for other potential new customers who are considering using our services. **Official Response from Whitney Adamson:** > We're glad to hear that you find Podium quick and easy to use for both you and your customers. We apologize for the inconvenience with sending reviews after a coworker's visit. There is a 60 day no resend on reviews, so if your customer had received a review invite within the last 60 days, it would not send. If you don't think that is the issue, we would love to further address the problem! ### 33. EASY TO COMMUNICATE AND PROVIDE ESTIMATES FOR REPAIRS OF SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Podium?** I LIKE USING THE ESTIMATE LINK ALL THE TIME **What do you dislike about Podium?** THERES NOT REALLY MUCH THAT ISNT TO LIKE **What problems is Podium solving and how is that benefiting you?** COMMUNICATING WITH ALL CLIENTS IN A MUCH FASTER WAY **Official Response from Karina Aguirre:** > We're glad to hear that you find our estimate link useful for your needs. Thank you for your feedback! ### 34. Great texting app **Rating:** 5.0/5.0 stars **Reviewed by:** Chastity A. | Coordinatior, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Podium?** Podium is a great app to commuicate with others **What do you dislike about Podium?** Sometimes it crashes but they fix all bugs right away **What problems is Podium solving and how is that benefiting you?** It is easy for the compan to use due to it just being a regular texting app **Official Response from Whitney Adamson:** > We're pleased to hear that Podium's ease of use is benefiting your company's communication needs. Thank you for choosing Podium! ### 35. Quick Shortcut for Talking to Customers as a team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Podium?** My whole team can see the conversations going on with customers. **What do you dislike about Podium?** Searching for past conversations can be difficult when looking up words from that conversation **What problems is Podium solving and how is that benefiting you?** We can reply quickly to customers off our computers and eliminate needing to text customers through phones which can cause distraction. **Official Response from Whitney Adamson:** > It's great to hear that Podium is helping you and your team respond quickly to customers and reduce distractions. We're committed to providing tools that streamline communication and enhance customer experience. ### 36. Podium is a tool I use the most to generate sales and communicate with customers on a daily basis. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** Convenient, cost effective, it helps me to get sales. **What do you dislike about Podium?** None. There are really no down sides to using Podium that I can think of. **What problems is Podium solving and how is that benefiting you?** It helps us to communicate through text with our existing customers and potential customers. **Official Response from Whitney Adamson:** > We're thrilled to hear that Podium is helping you generate sales and communicate with customers effectively. Thank you for sharing your positive experience! ### 37. Helpful tool for good communication **Rating:** 5.0/5.0 stars **Reviewed by:** Malinda R. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** That all users can access conversations making it easy to assist all customers quickly. Easy for employees to use implement in their daily work. Frequent use to contact existing and potential customer. Integrates well with our process and procedures. **What do you dislike about Podium?** Frequent crashes and bug fixes, I enjoy they're always working to make it better though. **What problems is Podium solving and how is that benefiting you?** Podium allows everyone in the business to be in touch with customers real time. It also allows management to be aware of dialogue being used and to track conversations allowing us to improve. **Official Response from Whitney Adamson:** > We're glad to hear that Podium has been helpful for your team's communication and customer assistance. ### 38. Gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly G. | Business Development Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** Texting customers from website inquiries is very convenient, we can also attach multiple attachments which isn't possible on Vinsolutions. **What do you dislike about Podium?** Not integrating into Vinsolutions, we copy and paste all messages into notes. **What problems is Podium solving and how is that benefiting you?** Responding to customers messages quickly and efficiently ### 39. Podium is the BEST **Rating:** 5.0/5.0 stars **Reviewed by:** Lea F. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** I can communicate with customers and help them with their problems. **What do you dislike about Podium?** There isn't a video chat feature to affectly help the customers. **What problems is Podium solving and how is that benefiting you?** It helps us see what the customer sees since things can get confusing over the phone. ### 40. It has been great **Rating:** 5.0/5.0 stars **Reviewed by:** Hira H. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Podium?** The texting application is a useful and user-friendly feature that allows for seamless communication through text messages. Also convenient to keep up with Customer reviews and be able to respond to them on one platform is very nice. **What do you dislike about Podium?** The call minutes run out too quickly for us **What problems is Podium solving and how is that benefiting you?** Ease of google review request / tracking them as well ### 41. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lara H. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Podium?** I like the automated messages it can send to clients when it's after hours, this allows us to ensure the client knows we aren't just leaving them on read. **What do you dislike about Podium?** Nothing really, perhaps the volume of mass text message that you can send through the flatform. **What problems is Podium solving and how is that benefiting you?** It's removing the need to use personal devices (our own phone numbers) to text message and overall contact clients and also allows all employees to acess ALL MESSAGES so that they can reach out if someone is away from office. **Official Response from Whitney Adamson:** > Thank you for sharing your positive experience with the automated messages feature. We understand your concern about the mass text message volume and will take that into account for future enhancements. ### 42. Great comunication app **Rating:** 5.0/5.0 stars **Reviewed by:** katiuska m. | Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Podium?** love have well you get to connect and comunicate with people . **What do you dislike about Podium?** no downsides so far - everything seems to be working **What problems is Podium solving and how is that benefiting you?** communicating with my patients and aides are made easy! **Official Response from Whitney Adamson:** > Thank you for the positive feedback! We're glad to hear that everything is working well for you so far. ### 43. Podium Review **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher G. | Attorney, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** I can reach out to clients and not have to give my personal information. **What do you dislike about Podium?** I wish it was easier to pull content in a copy/paste format **What problems is Podium solving and how is that benefiting you?** Easy contact with clients and googole review ### 44. Highly recommend! **Rating:** 4.0/5.0 stars **Reviewed by:** Joey W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** I really like the fact that we can as a team have 1 platform for communication. **What do you dislike about Podium?** I like everything Podium has to offer my business. **What problems is Podium solving and how is that benefiting you?** Communication among the team and with customers. ### 45. Issues post update **Rating:** 2.5/5.0 stars **Reviewed by:** Ellie D. | Medical Assistant/ Scribe, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** After the last update, now It would be nice if you assigned a message to a person, it will disappear from the main podium page rather you assigned to someone but still there for everyone to see and accumulate. i like how easy and convenient it has made us reach out to our patients **What do you dislike about Podium?** podium closes messages while typing, difficulty finding patients. **What problems is Podium solving and how is that benefiting you?** easy to communicate with patients. That is huge ### 46. Increased our review volume immensely **Rating:** 4.0/5.0 stars **Reviewed by:** Wendy Z. | office manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** Easy to use and to track leaders and employee progress **What do you dislike about Podium?** how the customers appear in Podium and you do not know if they are current customers **What problems is Podium solving and how is that benefiting you?** not having issues at the moment ### 47. Great Solution for a business **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal M. | Business Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** I like that you can very easily send payment requests to customers. We use it daily even for internal messages within the staff as well. It was very easy to sign up and integrate with our CRM. **What do you dislike about Podium?** The app needs some work on usability, its not as easy to reassgin a client to another rep on the app as it is on the desktop. **What problems is Podium solving and how is that benefiting you?** Using it to charge customers ### 48. Awesome app **Rating:** 4.0/5.0 stars **Reviewed by:** Brayan P. | PSR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** Honestly making it easy to communicate with people and see old message if needed to go back **What do you dislike about Podium?** You can't call people. That's about it. Everything else is okay. **What problems is Podium solving and how is that benefiting you?** Connecting with patients ### 49. Great for keeping in touch with clients via text **Rating:** 4.0/5.0 stars **Reviewed by:** Marianne B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** It gives another avenue for communication and helps provide a better customer experience **What do you dislike about Podium?** Having to track a conversation where they may not be getting back to me quickly **What problems is Podium solving and how is that benefiting you?** Adding keyword search ### 50. useful to work issues **Rating:** 5.0/5.0 stars **Reviewed by:** Eva Olga S. | customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Podium?** let me see how´s on line ans received my messages in the moment **What do you dislike about Podium?** i need to click him twice to see all the ussers **What problems is Podium solving and how is that benefiting you?** an efficient comunication with the customers **Official Response from Whitney Adamson:** > It's great to hear that Podium is helping you with efficient communication with your customers. We're committed to continuously improving our platform to better serve your needs. ## Podium Discussions - [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) - 3 comments, 3 upvotes - [What CRMs have the simplest integration with Podium?](https://www.g2.com/discussions/what-crms-have-the-simplest-integration-with-podium) - 1 comment, 2 upvotes - [How do we integrate with slack?](https://www.g2.com/discussions/how-do-we-integrate-with-slack) - 1 comment, 2 upvotes - [How do i get the system to talk to my other software](https://www.g2.com/discussions/37176-how-do-i-get-the-system-to-talk-to-my-other-software) - 1 comment, 1 upvote - [How do I](https://www.g2.com/discussions/37166-how-do-i) - 1 comment, 1 upvote - [View Podium pricing details and edition comparison](https://www.g2.com/products/podium/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+19%3A18%3A45+-0500&secure%5Bsession_id%5D=215e69ff-a58d-4357-ae96-b3c6f49cab7e&secure%5Btoken%5D=0cd9072cde70d5870f64e731df04a5d79d322e703c9aa9d7bf28894e5567b1c7&format=llm_user) ## Podium Integrations - [360 SMS APP](https://www.g2.com/products/360-sms-app/reviews) - [AccuLynx](https://www.g2.com/products/acculynx/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Avaya Communications APIs](https://www.g2.com/products/avaya-communications-apis/reviews) - [BiT Marine Software](https://www.g2.com/products/bit-marine-software/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [CompanyCam](https://www.g2.com/products/companycam/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [EDGE](https://www.g2.com/products/edge/reviews) - [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) - [FareHarbor](https://www.g2.com/products/fareharbor/reviews) - [FieldEdge](https://www.g2.com/products/fieldedge/reviews) - [FROG](https://www.g2.com/products/furniture-retail-operations-group-frog/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Business Review Direct Link Generator](https://www.g2.com/products/google-business-review-direct-link-generator/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [ServiceBridge](https://www.g2.com/products/gps-insight-servicebridge/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - [SYVO](https://www.g2.com/products/syvo/reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Wordpress Website Hosting](https://www.g2.com/products/wordpress-website-hosting/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Podium Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat **Platform Basics** - Reporting - Interoperability - Performance **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Desk-to-Desk Calls **Channels** - Social Media - Website - Text Message (SMS) - Other **Platform Data** - Dashboard - Alerts and Notifications **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Platform Additional Functionality** - Cloud - Mobility - Messaging **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Platform Content** - Automation **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **SMS Platform** - Reporting - Automation - Text-to-Landline - API Integration **Content Generation** - Creativity - Content Accuracy **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Automotive Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - VOiP Number **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Podium Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,026 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,719 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 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