--- title: Podium Reviews meta_title: 'Podium Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2107 reviews by the users' company size, role or industry to find out how Podium works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2107 scale: '5' date_modified: '2026-07-13' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Podium Reviews **Vendor:** Podium **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,107 ## About Podium Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. ## Podium Pros & Cons **What users like:** - Users find Podium to have an **intuitive design** , making it easy to use both in and out of the office. (393 reviews) - Users appreciate how Podium enhances **customer feedback management** , streamlining review tracking and improving communication efficiency. (352 reviews) - Users value the **easy communication** with customers via Podium, enhancing convenience and engagement in conversations. (314 reviews) - Users value Podium's **unified communication platform** that consolidates messages across various channels, enhancing efficiency and responsiveness. (312 reviews) - Users appreciate the **ease of communication** with customers, especially through bulk messaging and review requests. (224 reviews) - Client Interaction (214 reviews) - Users value the **fantastic customer support** of Podium, helping streamline operations and enhance overall business effectiveness. (213 reviews) - Messaging Features (203 reviews) - Features (157 reviews) - Simple (142 reviews) **What users dislike:** - Users are frustrated with Podium due to **missing features** and unmet promises, which lead to complications and dissatisfaction. (95 reviews) - Users find **messaging issues** with Podium, struggling to manage high volumes and retrieve past correspondence efficiently. (94 reviews) - Users feel Podium has **limited features** like lack of integration with Hubspot, affecting efficiency and tracking capabilities. (77 reviews) - Users find Podium to be **expensive** , particularly for small businesses needing advanced features at a high cost. (70 reviews) - Users report **poor customer support** , citing aggressive sales tactics and frustrating cancellation processes that complicate their experience. (65 reviews) - Call Issues (56 reviews) - Users find the **limited chat functionality** frustrating, especially with issues in texting multiple recipients and carrier problems. (50 reviews) - Users note the **uncertainty in identifying current customers** in Podium, which can complicate contact management. (47 reviews) - Cost (46 reviews) - High Cost (44 reviews) ## Podium Reviews ### 1. I love podium!! **Rating:** 5.0/5.0 stars **Reviewed by:** Kourtney M. | Sales professional, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Podium?** Podium makes it so easy to communicate with my clients but also if I’m not able to be there my colleagues are able to pop in and help it adds to the overall team work flow and I’m just happy to have such an easy platform to use! **What do you dislike about Podium?** Only thing i don’t like about podium is it can be hard to find people I’ve messaged by name when in on my mobile app. **What problems is Podium solving and how is that benefiting you?** Communicating with customers that are not in front of you and i don’t have to share my personal number it helps me keep my work messages in a work account **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium easy to use and that it helps with team communication and workflow! ### 2. Great for keeping in contact with clients **Rating:** 4.0/5.0 stars **Reviewed by:** Nick F. | Sales Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** It is very easy to use and gets the job done in most cases. Much better than using a personal phone to manage clientele. It is constantly getting better and gaining more features. **What do you dislike about Podium?** The inability to create contact groups is something that needs to be addressed. I should be able to create groups and send messages to everyone on that list. Being able to have a group chat with multiple clients would be very useful. There should also be a way to pin conversations so they don't get buried. **What problems is Podium solving and how is that benefiting you?** Keeping in touch with our huge and growing client base **Official Response from Karina Aguirre:** > Thank you for sharing your experience with Podium. We're pleased to hear that it has been easy to use and effective for managing your clientele. We appreciate your feedback on our products, and we'll take your suggestions into account for future updates. ### 3. Great for our practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Faith P. | Medical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Podium?** Most days are very busy in clinic. We see patient's through out the day and this is the best way of communicating with our patients. They do not have to wait for return phone calls and I can follow along the plan/past conversations. **What do you dislike about Podium?** NOTHING! Everything works out very well with podium **What problems is Podium solving and how is that benefiting you?** Long wait times for return phone calls, sending reminders, etc **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium has been such a valuable tool for your practice! We understand the importance of efficient communication with patients, and we're glad to hear that Podium has helped streamline that process for you. ### 4. Podium adds value to many different areas of my business **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2025 **What do you like best about Podium?** Podium is gre3at in a few areas for our business. Webchat works seamlessly and our customers like the interface, SMS bulk messaging is a key party of our marketing approach. Additionally customers can make payments to us after an SMS prompt. Sam our key contact is always there to help. **What do you dislike about Podium?** None really the whole process just works. If I ever have an issue my account manager Sam sorts it **What problems is Podium solving and how is that benefiting you?** It is keeping my web customers happy by providing a seamless communication stream. Also my reviews have gone from 68 when I started to now over 1000 at 4.9. Part of the reason for this is that podium links to our software so only the most likely positive reviews are sort. **Official Response from Karina Aguirre:** > Thank you for your feedback! We're glad to hear that Podium has been effective in multiple areas of your business, from webchat to SMS marketing and payment prompts. It's fantastic to hear that the platform has contributed to an increase in positive reviews for your business. ### 5. Seamless experience **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | General sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Podium?** Ease of use. Ease of understanding. Efficient support staff **What do you dislike about Podium?** Can't think of anything I don't like. It's all easy **What problems is Podium solving and how is that benefiting you?** Managing consumer reviews, replying with approrpiate comments, responding to customer emails in a timely manner ### 6. Professional Publicity **Rating:** 2.5/5.0 stars **Reviewed by:** Brian B. | Drain tech, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Podium?** Podium very user friendly. I could send a review in my sleep. I couldn't ask for anything easier when I'm reaching out to customers and asking for there honest opinion about their most recent experience. **What do you dislike about Podium?** Sometimes I've noticed that when I have even walked a customer their completed a review. Witnessed the submission, it never registered as my review. So it was frustrating because then it got me thinking how many other reviews did I not get credit for. So if that could be fixed somehow, great. **What problems is Podium solving and how is that benefiting you?** It's causing my company to be the first provider of the service a customer google it for. **Official Response from Karina Aguirre:** > We appreciate your positive comments about Podium's user-friendly interface and its impact on your company's online presence. We are working constantly to improve the experience of our clients. Your input helps us continue improving the experience, thank you so much! ### 7. great time saver. tracking calls made and payments made. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabe C. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Podium?** call tracking, call leaderboard to see that outflow calls are being made. i like the text link to pay feature. **What do you dislike about Podium?** that all leads are put into crm as a "podium" lead source even though it is from an ad campaign. we ended up shutting that feature off for now. **What problems is Podium solving and how is that benefiting you?** customer service and consistent CSM ### 8. Needs Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Caitlyn S. | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Podium?** Podium is great for sending campaigns and linking to Salesforce. I really like being able to have multiple locations and view all or filter by them. **What do you dislike about Podium?** Jerry the AI agent is extremely frustrating and consistently gives out wrong information even after corrections. I would also like more options for filters including choosing to see things by multiple specific locations at one time. **What problems is Podium solving and how is that benefiting you?** Podium is helping us communicate with our customers outside of our busy phone lines. Our customers love the convenience of being able to text us. **Official Response from Karina Aguirre:** > We're happy to hear that Podium is helping you communicate with your customers and provide the convenience of texting. We are grateful for sharing your feedback with us. Your feedback will be used to make necessary improvements. ### 9. Great for recruiters **Rating:** 4.0/5.0 stars **Reviewed by:** Regan H. | Senior National Sales Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** I like the templates and scheduling texts features! **What do you dislike about Podium?** There are a few features that I will never need to use regarding customer service and payments that are default and I can't customize, but most other things are pretty great. **What problems is Podium solving and how is that benefiting you?** I am a recruiter and am able to directly talk to my candidates through a secure number. ### 10. Our team benefits from improved customer communication **Rating:** 4.5/5.0 stars **Reviewed by:** Clemence L. | Client Relations Director, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Podium?** I truly adore how Podium streamlines the customer feedback management process. Using the review tracking has made it easier to track and control our online reputation. It is not necessary anymore for us to go through several different platforms to track reviews as we just do in one dashboard. It has assisted us in getting back time to negative reviews and hence has helped us in increasing customer satisfaction and retention. And it really is such a simple yet has been such a big impact for our workflow. **What do you dislike about Podium?** However, I noticed that Podium can be a bit overwhelming at times trying to keep up with large amounts of messages. While it all exists on one platform, a great number of inquiries can still be a lot to keep track of. Often the sheer size of the messages keeps us from prioritizing or responding quickly and it will impact our efficiency. **What problems is Podium solving and how is that benefiting you?** Now we have greatly improved the ability for us to respond to customer inquiries at a faster speed. Customer communication is routed into one tool, meaning we aren’t having to switch apps or platforms. We have been able to reach this efficiency which enabled us to give a much better customer experience, mainly in those sectors where the quick response is an ultimate one. Having the ability to get multiple channels in one place has freed me up to be more productive when I’m handling customer service. **Official Response from Karina Aguirre:** > Thank you for sharing your positive experience with using Podium to track and control your online reputation. We understand that managing a large volume of messages can be challenging, and we appreciate your feedback. We're committed to continuously improving our platform to help our users effectively handle customer inquiries. ### 11. Best system we've ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Podium?** It makes it so easy to get more positive Google reviews from customers. Also, the chat system works great and cuts down on phone calls. **What do you dislike about Podium?** We haven't experienced any downside to Podium yet. **What problems is Podium solving and how is that benefiting you?** It is growing our Google reviews, which we struggled with as a new business, which in turn is growing our business. **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium has been such a positive tool for your business! We're glad to hear that the chat system is working well for you and helping to streamline communication with your customers. ### 12. Podium is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua W. | Customer Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Podium?** I love being to connect personally to our customers! For the majority of our customers, not just being able to call, but text their phone directly, makes the experience for them much more personable. It also provides better access to support for our customers, for them to know they are just a simple text away from help makes a huge difference! **What do you dislike about Podium?** I wish Podium offered group texting - I often have a married couple that want to get in on the action together. Other than not being able to group text, I don't have any dislikes about what Podium is currently offering. **What problems is Podium solving and how is that benefiting you?** Podium allows are communication to be much faster than a standard email inbox. We're able to communicate much faster with our customers and they are able to do the same with us. **Official Response from Karina Aguirre:** > It's great to hear that Podium has helped improve the speed of communication with your customers. We're committed to providing solutions that benefit businesses like yours. ### 13. Lickety Split CSR **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby R. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** I love all the tools and everything have a place and easy to use for employees and our customers, used daily, customer support is easy to access as well. **What do you dislike about Podium?** i dont have anything i dislike about podium. it is great for our work. **What problems is Podium solving and how is that benefiting you?** we havent had any issues with podium at all **Official Response from Karina Aguirre:** > We're thrilled to hear that you love using Podium and find it easy to use for both employees and customers. Our team is always here to provide easy access to customer support whenever you need it. ### 14. Awesome tool for managing customer communication and track reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Harley A. | Account Excecutive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Podium?** Podium has made it incredibly easy to stay connected with clients through text messaging and manage online reviews in one place. The interface is intuitive, and the real-time notifications help us respond faster. **What do you dislike about Podium?** Sometimes notifications can lag on the mobile app. **What problems is Podium solving and how is that benefiting you?** Communication with clients and review sending. ### 15. Great phone system that meets all of our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael N. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Podium?** Using podium has helped our home care business coordinate communication between clients and employees across an easy to use platform. We can have several office staff text clients and employees in the field from multiple locations. The ability for our office staff to work from home using Podium means we have less days with the workload falling on just the employees that are in the office. This allows our office staff to be able to go and meet with clients and our office staff still handle phone calls and texts from where ever we are located. **What do you dislike about Podium?** The contacts don't always show on our desk phones or the app **What problems is Podium solving and how is that benefiting you?** Podium makes it easy to send mass texts to our employees, links to certain information packets for leads, handbooks to new hires and many other things. **Official Response from Karina Aguirre:** > We're delighted to hear that Podium has been instrumental in improving communication and workflow for your home care business. Your feedback about the contacts not always showing on your desk phones or the app is important to us, and we will investigate this issue to ensure a better experience for you. Thank you for sharing how Podium has positively impacted your business! ### 16. Sales **Rating:** 3.5/5.0 stars **Reviewed by:** D F. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2025 **What do you like best about Podium?** The payment link is convenient and works smoothly. **What do you dislike about Podium?** Communicating with clients via Podium is cumbersome. The mobile and desktop versions do not operate the same. On mobile, you can add multiple attachments simultaneously. Desktop top, each attachment has to be added individually and at a maximum of 3 per text. You also cannot like text messages. It seems like a simple thing, but it makes you look like you are using an SMS program instead of using your own phone (which is kinda the point). **What problems is Podium solving and how is that benefiting you?** Payments. It's great to be able to take payments on location or via text link. **Official Response from Karina Aguirre:** > We're glad to hear that you find our payment link convenient and smooth to use. We apologize for the inconvenience. We are constantly working to improve our platform and will take your feedback into consideration for future updates. ### 17. We finally have a handle on our online reputation! **Rating:** 4.0/5.0 stars **Reviewed by:** Enzo L. | CRM Specialist, Machinery, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Podium?** Podium is a game changer to help businesses simplify communication with their customers. It’s very intuitive messaging platform where the customer can use text and email or via social media and all in one place. It has taken out so much time for switching from one communication tool to another. The review request feature also stood out, it automatically makes a request to customers after purchase or service, so, it increases our online reviews and reputation. **What do you dislike about Podium?** Podium’s analytics dashboard in need of more detail. Just like other insights it provides good information, but sometimes I need more granular data that it is not readily available. Customization options for automated messages are, albeit limited, not very flexible. Nevertheless, these issues are minor and do not stop the platform from being effective. **What problems is Podium solving and how is that benefiting you?** Podium handles the issue of needing to communicate with customers on disparate channels. Before, we did not have segmented conversations, thus there was a challenge to maintain the same level of service. With Podium now, all transactions go through a single system, so no message and interaction slips between the cracks. For example, if a customer texts in with a question, our team can immediately respond, however the channel did not matter. For this reason, it has resulted in faster response times and happier customers. **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium has been a game changer for your business! Our intuitive messaging platform and review request feature are designed to simplify communication and boost your online reputation. ### 18. Podium is a must have for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Merinda P. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Podium?** I like that I can text customers and message our team individually or by groups in the same platform. I love that every call and text is recorded in Podium. It makes it easy to see what other employees have said to a customer and be in the know. I also enjoy the reporting to see how we are doing with our response time. Podium also allows us to efficiently respond to customer reviews, saving time by preventing us from going to another platform. I use Podium several times a day, every day. When I had to reach out to customer support for assistance, they were very attentive to my needs. It is nicely integrated with our reviews and makes sending out promotions easy. **What do you dislike about Podium?** I wish we could have the response time paused during non-office hours. I don't like that an unanswered call or text after hours counts against us until it is replied to the next day when we open. **What problems is Podium solving and how is that benefiting you?** Podium is solving our needs for a customer communication platform as well as using it for reviews, team communication, and reporting. ### 19. Easy Peasy **Rating:** 3.5/5.0 stars **Reviewed by:** Brian B. | Drain tech, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Podium?** What I like most about Podium is the user friendly interface. Super easy to navigate and even easier to utilize. **What do you dislike about Podium?** One thing I dislike is the mention of a 24 hour AI customer service section in the app that I can't seem to find. I looked through every tab and cannot find it. **What problems is Podium solving and how is that benefiting you?** Podium is causing my company to be a top search result on Google. So it benefits me because then my company is more likely to receive calls from customers that are in need of the services I provide. **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium's user interface easy to navigate and utilize. We strive to make our platform user-friendly for all our customers. ### 20. Podium has made it a breeze to communicate with customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Duchess B. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Podium?** Podium has completely revolutionized how we run our business. From managing customer communication seamlessly to boosting reviews, it’s a one-stop solution that keeps everything streamlined. The platform is incredibly user-friendly, and the text-based interface ensures we never miss a lead or an inquiry. We trust Podium so much that it’s become the backbone of our day-to-day operations. It’s a tool we can’t imagine working without! **What do you dislike about Podium?** It’s hard to find much to dislike about Podium, but if I had to nitpick, it would be the occasional passing ball to different members in overlapping departments. However, with the fantastic customer support team they provide, even this is quickly resolved. Overall, any small challenges are far outweighed by how much this platform elevates our business **What problems is Podium solving and how is that benefiting you?** Podium has solved one of our biggest challenges—streamlining customer communication. With its shared inbox and live chat, we can respond quickly to inquiries, manage conversations efficiently, and never miss a lead. Additionally, the automated review requests have significantly improved our online reputation, helping us gain trust and visibility with new clients. Podium’s tools have not only saved us time but also elevated the overall customer experience, making it an integral part of our daily operations. It’s like having an extra team member dedicated to client satisfaction and business growth! **Official Response from Whitney Adamson:** > We're thrilled to hear that Podium has revolutionized how you run your business and has become an integral part of your day-to-day operations. Thank you for sharing your positive experience! ### 21. I love podium **Rating:** 5.0/5.0 stars **Reviewed by:** Sunny L. | Billing coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Podium?** I love that podium kit integrate with Dentrix and that you can make phone calls over Portia patients can make payments you're able to make pre-written template so it's easier to message your patients back with. There is so much that I like about podium and it's so easy to use! **What do you dislike about Podium?** The only dislike would be that when it does integrate with Dentrix and it updates patient names and phone numbers that it will add a child in as the main contact instead of the head of household so if I'm searching for a patient, I can't find them because the phone number on podium is listed under one of the children's names. If this makes sense **What problems is Podium solving and how is that benefiting you?** It's helping us keep in contact with our patients cause sometimes the phones can get really busy but being able to message other patients back-and-forth has been a lot of help **Official Response from Whitney Adamson:** > We're glad to hear that you love using Podium and that it has been helpful in keeping in contact with your patients. We appreciate your feedback about the integration with Dentrix and the issue with updating patient names and phone numbers. We will definitely take this into consideration for future improvements. ### 22. Fast answers **Rating:** 5.0/5.0 stars **Reviewed by:** Joe H. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Podium?** Derrick is a great rep. He was able to answer all of my questions and concerns very quickly. Great product. **What do you dislike about Podium?** Integration can be difficult, but they make it easy to walk you through it. **What problems is Podium solving and how is that benefiting you?** Being able to contact our customers quickly when we are closed and giving great answers **Official Response from Karina Aguirre:** > Thank you for the positive feedback about Derrick! We're glad to hear he was able to assist you efficiently. If you ever need further assistance with integration, feel free to reach out to our support team for further guidance if you need it. ### 23. POdium : Great tool for communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jacaranda S. | Executive Treatment Coordinator Manger, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Podium?** I love that I can blast email many people at one time. I also like the fact that I can assign my patient to me so I get their responses quickly. It's a great feeling to know that Podium is HIPAA compliant for my patients who want to pay online or send personal information. **What do you dislike about Podium?** For me, my experience has been a positive one. I do not have any complaints. **What problems is Podium solving and how is that benefiting you?** The ease of texting vs calls . Patient are more apt to answer and communicate. **Official Response from Karina Aguirre:** > We're glad to hear that you are enjoying the ability to blast email and assign patients to yourself for quick responses. It's great to know that you find Podium's HIPAA compliance beneficial for your patients' needs. ### 24. Easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer S. | Customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Podium?** Easy to use and manage multiple business accounts at once. Love the template feature as well as the easy way to see texter's contact info. I like that you can group and organize messages. Also use the internal note feature and scheduled messaging a lot. **What do you dislike about Podium?** I don't like the AI agent that auto answers. **What problems is Podium solving and how is that benefiting you?** A much easier way to send and receive texts than the system we used to use. I can quickly respond and resolve customer issues from multiple franchise locations all at once. **Official Response from Karina Aguirre:** > Thank you for sharing your positive experience with Podium. We're happy to hear that the template feature, contact info visibility, and messaging organization are helpful for your business. We appreciate you sharing your experience with us to deliver in future improvements a better experience for all our users. ### 25. Great for small businesses, not so great for sale teams **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Podium?** Very easy to use, the interface is simple and intuitive. The shared inbox for client communication is great, especially the log history of all texts, calls, and call recordings with transcripts per client. Also text templates are a massive time saver. **What do you dislike about Podium?** Scalability and lack of call center features. With our single main office business line, our entire company has to share a single shared inbox. Admin, sales, production, hr, etc. We all have to navigate between each other's conversations. In order to get a separate number, we'd have to purchase an entirely separate podium license. The inability to cost effectively scale phone numbers associated with a podium license is a limitation. **What problems is Podium solving and how is that benefiting you?** A convinient VoIP software that allows for both text and call organized in a single place. **Official Response from Karina Aguirre:** > We're glad to hear that Podium is making it easy for you to reach out to your customers and manage your communication-that's the value and experience we are seeking to create for all of our users. We appreciate your feedback & sharing your experience with us, we work continuously to improve the platform's performance to offer top-tier experiences to all of our users. ### 26. very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** david g. | sales person, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Podium?** being able to communicate with customers and being able to take a payment from them without them having to come into the store is a huge time saver **What do you dislike about Podium?** don't always get the notifications on the phone app **What problems is Podium solving and how is that benefiting you?** havent had any problems **Official Response from Karina Aguirre:** > We're glad to hear that you are enjoying the ability to communicate with guests via text and email. We appreciate your feedback about the individual interactions and coaching opportunities. We will definitely take that into consideration for future improvements. ### 27. Podium has made our job easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Podium?** Our patients can easily text our phone number to get ahold of us. The phone transcripts and recordings have helped a lot when needing to go back to a conversation to remember what was said. **What do you dislike about Podium?** A lot of features are made for businesses making sales. We have patients. Would rather pay less and remove the features we never use. Had quite a few issues with the phones, too. Nothing that affects business, just annoying things like the displayed times always being wrong. **What problems is Podium solving and how is that benefiting you?** It's helped when we forget what was told to us on the phone to a patient or what they told us. Also helps in relaying complicated messages to doctors from patients. The doctors can just listen to the phone call recording. **Official Response from Karina Aguirre:** > We're glad to hear that Podium has made it easier for you to communicate with your patients and keep track of conversations. We understand your concerns about features designed for sales businesses, and we appreciate your feedback. We will take your suggestions into consideration for future improvements. ### 28. Excellent product with better Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua A. | Internet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Podium?** Podium has great Customer Service and truly cares about its clients. They go the extra mile to make sure you are informed of their product and utilizing to its full potentinal. **What do you dislike about Podium?** Only downside is we were unable to accept phone calls through our own system. **What problems is Podium solving and how is that benefiting you?** AI has been a great improvement to the platform and for our business. **Official Response from Karina Aguirre:** > We appreciate your kind words about our Customer Service. We're constantly working to improve our platform and provide the best possible experience for our users. ### 29. Helpful Tool for Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle H. | Sales Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** I thought podium was wonderful for communicating with multiple clients at any given time and provides an interface to send reviews and promotional items with ease. **What do you dislike about Podium?** Podium App is not my friend. I would like to be able to click on a notification and be sent to that conversation with that client. I do not want the app to open to whichever client I spoke to last when I click on specific notification. **What problems is Podium solving and how is that benefiting you?** All clients in one place. and I enjoy having access to review directly. **Official Response from Karina Aguirre:** > It's great to hear that Podium is helping you keep all your clients in one place and providing direct access to reviews. Thank you for sharing your experience! ### 30. Easy, yet well rounded **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Podium?** It’s super simple to work with and easy to understand yet it offers so much. Really don’t have any complaints other than the occasional technical glitches with could easily be my internet. **What do you dislike about Podium?** The AI transcripts are an incredible tool, but are still bound by the capabilities of AI right now and can be a little bit inaccurate. **What problems is Podium solving and how is that benefiting you?** The transcripts and recordings are the greatest feature by far. Effortlessly allows us to protect ourselves and quality control our personnel. **Official Response from Karina Aguirre:** > We're thrilled to hear that the transcripts and recordings feature is benefiting you by helping to protect and quality control your personnel. We're committed to providing tools that make your business operations more efficient and effective. ### 31. Podium does more than "get the job done" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** Ease of use, tutorials included in software, quick and easy implementation, customer support is always available and helpful, there are tons of useful features and we integrated into Podium easily with our existing platforms. **What do you dislike about Podium?** Occasional the desktop version will stutter or bounce and I'll click on something other than what I needed, doesn't happen often though and has never caused a problem. **What problems is Podium solving and how is that benefiting you?** Quick and efficient communications, payments, sales management and employee role integration for a solid, fluid all-in-one platform. **Official Response from Karina Aguirre:** > Thank you for your feedback! We're glad to hear that you find Podium's features useful and that it integrates well with your existing platforms. We'll continue to strive for excellence in providing a seamless experience. ### 32. Podium is intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Podium?** I love the templates that you can manage and add to that the whole company can use. Its also nice using the marketing section to send out messages to multiple customers at once. **What do you dislike about Podium?** The only downside is sometimes when I try sending off a text, it just says sending when it actually sent. **What problems is Podium solving and how is that benefiting you?** Its allowing us to effectively communicate with our customers in a timely manner. That allows for better customer service to our customers. ### 33. User friendly and cost effective **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Podium?** Improvement in customer response time. Seamless integration with our service software Fieldedge. Customer support has been outstanding and it was seamless to implement with our current systems **What do you dislike about Podium?** The only downside currently is the lack of certain features in the mobile app. The mobile app is still great and our techs us it on a daily basis. I also understand it was recently released and they are continuing to release updates and add features. **What problems is Podium solving and how is that benefiting you?** Customer responses times have decreased and with everything being recorded in one spot, emails, texts, social media messages, etc. no one is slipping through the cracks. **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium user-friendly and cost-effective. We appreciate your feedback on the improvement in customer response time and seamless integration with Fieldedge. We understand your concerns about the lack of certain features in the mobile app, but we are continuously working on updates and adding new features to enhance the user experience. ### 34. It's a great platform to reach people who aren't always available for phone calls **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel H. | Assistant General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Podium?** Being able to reach people who are busy and can chat with them at any time at their convenience! **What do you dislike about Podium?** Wish we could turn off automated messages for certain instances **What problems is Podium solving and how is that benefiting you?** Being able to reach customers to get them enrolled not just over the phone and can also answer questions without being on the phone all day **Official Response from Karina Aguirre:** > It's great to hear that Podium is helping you enroll customers and manage inquiries more efficiently. We appreciate your input! ### 35. Best Platform for Customer Interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Gilbert P. | Director of Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** Podium is wonderful to communicate via sms with customers. Mobile app makes in convenient to ensure every customer is attended to **What do you dislike about Podium?** The high turnover rate with CSR Managers. Every other week, there is always new in charge of our accounts **What problems is Podium solving and how is that benefiting you?** We need to reach out to hundreds of customers who have reservations, as well as, have visited our business. We need a way to capture and confirm surveys, reviews and any other inquiry the customers may have. Podium is able to facilitate just that. **Official Response from Karina Aguirre:** > It's great to hear that Podium is helping you reach out to hundreds of customers, capture and confirm surveys, reviews, and inquiries. We're committed to helping businesses like yours effectively engage with their customers. ### 36. Eclipses Clientbook **Rating:** 4.0/5.0 stars **Reviewed by:** Riley J. | Sales associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** I love how streamlined everything is. You need anything, it's only a click or two away. **What do you dislike about Podium?** I don't have anything negative to say about Podium. **What problems is Podium solving and how is that benefiting you?** Podium helps us get all of our customer reach out and follow-up nice and streamlined. **Official Response from Karina Aguirre:** > We're thrilled to hear that you find Podium so streamlined and easy to use! Our goal is to make it as simple as possible for businesses to connect with their customers. Thank you for sharing your positive experience! ### 37. Great for text communication with guests **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth P. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Podium?** Ease of use across our entire office. Great notifications and review platform **What do you dislike about Podium?** None. We have found Podium to be exactly what we needed **What problems is Podium solving and how is that benefiting you?** gives us instant communication and a place to track communication with our guests ### 38. A convenient, user friendly tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | Senior Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Podium?** It keeps my personal number private while allowing me to communicate with my customers over text. **What do you dislike about Podium?** That it logs me out every week and I have to re sign in or I can miss something. **What problems is Podium solving and how is that benefiting you?** It keeps me in close contacts with my customer within a click of a button **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium convenient and user-friendly for communicating with your customers. We appreciate your feedback, and will work to improve the user experience. ### 39. Podium is the go to app for any company looking to communicate efficiently with their customers **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. | Administrative manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Podium?** Podium is an incredible app that gives businesses the means to communicate efficiently with their current and future customers. It allows us to record all communication with customers and prospects **What do you dislike about Podium?** The only thing I dislike is that app sometimes crashes and some things stop working and I have to uninstall and clear cache multiple times until everything is in working condition again. **What problems is Podium solving and how is that benefiting you?** Podium notifies us if anyone communicates with our company making it easy to never miss a call or text! **Official Response from Karina Aguirre:** > We're glad to hear that you find Podium to be an incredible app for efficient communication with customers and prospects! ### 40. It helps us to be able to separate our tasks by personnel and have precise monitoring. **Rating:** 4.5/5.0 stars **Reviewed by:** JOSE MARIA B. | salesman, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Podium?** We can accurately track our sales, and know the status of the customer. **What do you dislike about Podium?** There is no way to label it, and many times it doesn't send the images. **What problems is Podium solving and how is that benefiting you?** The calls we receive are saved in Podium to know which client sent us, and a potential client for the sale, **Official Response from Karina Aguirre:** > We're glad to hear that Podium is helping you accurately track sales and monitor customer status. We appreciate your feedback about the labeling and image sending issues, and we'll share this with our team for further improvement. ### 41. Great way to get in touch podium is greatwith customers **Rating:** 4.0/5.0 stars **Reviewed by:** Daryl G. | Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Podium?** It’s easy to use and custermer can reply the ease of use **What do you dislike about Podium?** Wasn’t nothing to dislike it’s easy to ussenothibg **Recommendations to others considering Podium:** Great tool **What problems is Podium solving and how is that benefiting you?** Let custermer know when items come in and when guys are making the delivery ### 42. Great for customer contact **Rating:** 3.5/5.0 stars **Reviewed by:** Krissy B. | Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Podium?** Very easy to connect to other platforms such as ServiceTitan. Creates easy contact with new and existing customers. **What do you dislike about Podium?** Lack of customization and frequent loss of use of certain features. **What problems is Podium solving and how is that benefiting you?** Creating one inbox makes it a lot easier to handle all conversations between many representatives. Helps streamline assistance to customers. **Official Response from Karina Aguirre:** > We're glad to hear that Podium has made it easy for you to connect with other platforms and streamline customer contact. We are constantly working on improvements & additions to our services. ### 43. Adequate & mostly functional for what we need **Rating:** 3.5/5.0 stars **Reviewed by:** Isaiah N. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Podium?** We are able to have VOIP phones & texts on the same phone line. **What do you dislike about Podium?** The inability to customize personal parameters or preference like where the VOIP phone will popup on your screen. **What problems is Podium solving and how is that benefiting you?** We utilize Podium for all our customer interaction & business. This enables us to promptly communicate across multiple mediums with our customer base usi9ng their preference of communication via text, online chat or direct phone calls. ### 44. Does What is expected and more! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Podium?** We mainly use this platform for communicating with our customers and it works flawlessly. But some of the new additions, we are looking forward to continuing business with them. **What do you dislike about Podium?** Sometimes navigating through the messages can be a little bit tricky **What problems is Podium solving and how is that benefiting you?** It’s helping us remain in good communication with our customers and giving them an additional outlet for contact as opposed to just being able to make phone calls **Official Response from Karina Aguirre:** > We're glad to hear that Podium is helping you communicate with your customers effectively. That's the experience we aim to provide to our customers. We appreciate your feedback and will take that into consideration for future improvements. ### 45. Good things to day about Podium **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla W. | Call center Repersenative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Podium?** Its all around helpful. I like that it gives a lot of options to reach out to customers. Podium give a AI help as far as if I don't know how to respond, Podium will give me options to chose from. **What do you dislike about Podium?** They seem to have a lot of updates but I really don't have any complaints. **What problems is Podium solving and how is that benefiting you?** Podium is very helpful on responses to give t the customer ### 46. A Smart Investment in Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Podium?** We've been using Podium for over a year now, and it's become one of those rare tools that quietly improves the way we do business every day. Features like assigning calls to specific team members have given us clearer lines of responsibility, boosting both productivity and personal accountability across the board. Just as importantly, their tech support has been excellent—prompt, knowledgeable, and genuinely helpful. And as any good investment should, Podium keeps getting better with time. The steady rollout of new features shows us they’re building for the long term. We're glad we got on board early. **What do you dislike about Podium?** While our overall experience with Podium has been positive, it's worth noting that we’ve encountered a few minor bugs along the way. Most recently, we noticed that all of our previously assigned calls unexpectedly reverted to an unassigned status, which caused a bit of temporary confusion within the team. While issues like this haven’t been common, they do highlight the importance of continued platform stability as the system evolves. **What problems is Podium solving and how is that benefiting you?** This is a redundant question, please see my other response. **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium has had such a positive impact on your business! It's great to know that features like call assignment have improved productivity and accountability for your team. We're also glad to hear that you've had a positive experience with our tech support. We appreciate your feedback about the minor bugs, and we're continuously working to improve platform stability to ensure a seamless experience for all our users. ### 47. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Travis B. | Plumber, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Podium?** Hearing the feed back from my customers. **What do you dislike about Podium?** The accessibility of the app can sometimes be clunky. But overall I enjoy using it. **What problems is Podium solving and how is that benefiting you?** It helps me gain a customer base by allowing others to see the reviews from my previous work. **Official Response from Karina Aguirre:** > We're thrilled to hear that Podium is helping you gain a customer base through showcasing your previous work and customer reviews. We'll take note of your feedback about the app's accessibility and strive to make improvements. ### 48. Podium positives **Rating:** 5.0/5.0 stars **Reviewed by:** Sheakeria B. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Podium?** I love that podium allows us to navigate between multiple school locations and communicate with families of each of these locations without the need for multiple screens being open. **What do you dislike about Podium?** There is nothing that I dislike about podium. **What problems is Podium solving and how is that benefiting you?** Podium is eliminating the need for a company cell phone. This allows for users to choose text communication if they desire not to speak via phone call or email. Podium helps to balance the inbound call flow. **Official Response from Karina Aguirre:** > It's great to hear that Podium is solving the need for a company cell phone and providing flexibility in communication methods. We appreciate your feedback! ### 49. Efficient and Easy to Learn! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Podium?** I like that most of it is self explanatory, that you can preschedule text messages and you can include images. It rarely has errors, it is a smooth experience. We use it all the time! **What do you dislike about Podium?** It is not helpful that we cannot delete conversations and that we cannot "edit" messages that are already sent, like iMessage would let you do. It is also frustrating to not be able to send more than 3 pictures at a time. **What problems is Podium solving and how is that benefiting you?** It allows anyone from our staff to respond to someone in real time, from work or our phones. We couldn't function without it! ### 50. i really lovbe this app get to text and recive clls easy to communicate **Rating:** 5.0/5.0 stars **Reviewed by:** sarahi s. | customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Podium?** easy to communicate with clients and them to us too **What do you dislike about Podium?** everything is perfectly fine no need to change **What problems is Podium solving and how is that benefiting you?** to get a hold of clients to receive information and send **Official Response from Karina Aguirre:** > We're happy to hear that Podium is meeting your communication needs and making it easy to connect with your clients. Thank you for the great review! ## Podium Discussions - [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) - 3 comments, 3 upvotes - [What CRMs have the simplest integration with Podium?](https://www.g2.com/discussions/what-crms-have-the-simplest-integration-with-podium) - 1 comment, 2 upvotes - [How do we integrate with slack?](https://www.g2.com/discussions/how-do-we-integrate-with-slack) - 1 comment, 2 upvotes - [How do i get the system to talk to my other software](https://www.g2.com/discussions/37176-how-do-i-get-the-system-to-talk-to-my-other-software) - 1 comment, 1 upvote - [How do I](https://www.g2.com/discussions/37166-how-do-i) - 1 comment, 1 upvote - [View Podium pricing details and edition comparison](https://www.g2.com/products/podium/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A03%3A16+-0500&secure%5Bsession_id%5D=8ac39b89-0c1b-4b83-97d1-3c7fe8660d59&secure%5Btoken%5D=e449fd39b704bc4e2143797690b90d96e170a5c2739289a8bd49223a99b56dd0&format=llm_user) ## Podium Integrations - [360 SMS APP](https://www.g2.com/products/360-sms-app/reviews) - [AccuLynx](https://www.g2.com/products/acculynx/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Avaya Communications APIs](https://www.g2.com/products/avaya-communications-apis/reviews) - [BiT Marine Software](https://www.g2.com/products/bit-marine-software/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [CompanyCam](https://www.g2.com/products/companycam/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [EDGE](https://www.g2.com/products/edge/reviews) - [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) - [FareHarbor](https://www.g2.com/products/fareharbor/reviews) - [FieldEdge](https://www.g2.com/products/fieldedge/reviews) - [FROG](https://www.g2.com/products/furniture-retail-operations-group-frog/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Business Review Direct Link Generator](https://www.g2.com/products/google-business-review-direct-link-generator/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [ServiceBridge](https://www.g2.com/products/gps-insight-servicebridge/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - [SYVO](https://www.g2.com/products/syvo/reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Wordpress Website Hosting](https://www.g2.com/products/wordpress-website-hosting/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Podium Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat **Platform Basics** - Reporting - Interoperability - Performance **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Desk-to-Desk Calls **Channels** - Social Media - Website - Text Message (SMS) - Other **Platform Data** - Dashboard - Alerts and Notifications **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Platform Additional Functionality** - Cloud - Mobility - Messaging **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Platform Content** - Automation **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **SMS Platform** - Reporting - Automation - Text-to-Landline - API Integration **Content Generation** - Creativity - Content Accuracy **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Automotive Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - VOiP Number **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Podium Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,027 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,716 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 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