Podium Reviews & Product Details - Page 6

Love the connectivity to our customers and prospective clients. We are not always at the store but we always have our phones on us. Our customers love being able to reach out to us at any time. The app is easy to navigate and the seamless integration into The Edge software is great in sending review invites along with other comunications. There is not a single day that goes by we do not use Podium. The biggest return on investment is the reviews. I cannot tell you how many times we have had a new customer walk in and tell us they chose us over our competition becuase of the reiviews on Google and Facebook. Another great asset is the customer support. They are always more than willing to walk you through any issues that may arise. Review collected by and hosted on G2.com.

Have not used any other service like Podium so it is hard to compare or even find something bad to say. Review collected by and hosted on G2.com.

There are many enterprise texting solutions available on the market. I really like their ability to integrate with some of our legacy systems and the resources available to me on how to use the platform even more efficiently. Migrating from ZipWhip to Podium was a very smooth process for our 1400 location and we see users every day taking advantage of the tool. However, the thing that sets Podium apart is the people that we get to work with. We have had such a great experience with our Account Representative, Support Staff, Sales team, and Podium's leadership. Review collected by and hosted on G2.com.

My only complaint with the Podium application is that Verizon Business users are unable to have their phone numbers hosted. This is seemingly out of Podium's control, but would certainly be nice because we have several offices that use Verizon Business and therefore cannot take advantage of Podium and it's integration with our back end system. Review collected by and hosted on G2.com.

We use Podium daily to stay in contact with our customers via the chat/text function. Customers rave about the convenience and how easy it is to send and receive pictures and information. We also love how it integrates with the text-to pay function! Podium makes it easy to gain quality reviews from customers, and we have received referral business as a result. We have been with Podium for over 5 years now and there have rarely been any outages. Contacting customer support is always easy, and the follow up we receive to make sure any issues are addressed have always been top notch. Review collected by and hosted on G2.com.

We like how Podium has a mobile app, but notifications are hit and miss. We often find we have to re-open the app, and then all messages previously received pop up. We have tried uninstalling and reinstalling the app, updates, even a new phone etc, but this has been an ongoing issue for us for years. It would be nice to get notifications real time. If that could happen, Podium would be a 10++ for sure! Review collected by and hosted on G2.com.

Everything happens in real time and it is very easy to work between Podium and other programs to communicate effectively with my customers. Review collected by and hosted on G2.com.

Sometimes I lose track of my customers' texts because they get assigned to another associate through the algorythms used by my company. This is more likely the fault of the programming on our end. Review collected by and hosted on G2.com.

ease of ues, ability to have and create multiple templates, real time notifications, multi database for different types of messages, one of the best texting applications ive used in my carreer as a salesman. Review collected by and hosted on G2.com.

searching for customers could be a little easier Review collected by and hosted on G2.com.

Podium has been a great software program for us to use as retailers and it is very convenient because it allows us to communicate with our customers through text so that way they don't need to come in store for something as simple as a payment or pictures. Review collected by and hosted on G2.com.

Sometimes payment links don't allow a customer to pay Review collected by and hosted on G2.com.

Easy to use. Favorite feature by far is the ability to schedule texts. We do alot of reminder texts and it makes notifying customers on weekends that much easier! Review collected by and hosted on G2.com.

The bulk message feature could use alot of work; it would be nice to send a message either in a group to clientel or have the option to seperate threads. Review collected by and hosted on G2.com.

Two things.

First, Podium is constantly innovating. Adding new products and greatly enhancing current products. They are always on the bleeding edge of new tech. Currently they are integrating AI into just about everything. Every example of it is just perfect.

Second, their team. No matter the reason, anytime I reach out to them, they handle it. Quickly and efficiently. They bend over backwards to make sure their customers are happy. If you are lucky enough to have Ashley R or Camiele C on your account... congrats. You will be experiecing the best of the best.

Podium is best in class for anything related to customer engagement and reputation management. While they do have formal training, we've never needed it. The products are so intuitive that anyone can log in and begin using it immediately. Rolling it out to our teams was so quick and easy, even with ~200 locations. We have about 100 agents using Podium on a daily basis in nearly every department: customer care, sales, recruiting, IT, etc.

Podium also integrates with so many services that we rely on. Those integrations allow us to build great automations that keep our customers happy without relying on full-time employees, saving us money and keeping our customers happy and informed. Review collected by and hosted on G2.com.

Certain enterprise features are lacking (reporting and user admin), but they are on the roadmap. They are heavily investing in improving their products for enterprise customers, which is fantastic. Review collected by and hosted on G2.com.

Our teams use Podium everyday in many facets of our business. We have found over the last 5-6 years that Podium has been instrumental in both finding and retaining customers. We utilize the webchat feature that assists with potential online customers with questions ranging from product purchases, availibility, specs or other. We use Podium Reviews to send automated review invites after customer purchases. Bulk Messages to retarget and retain previous shoppers and customers engagements. Podium Payments send and accept payment requests seemlessly as well using the SMS option to communicate to current or previous customer inquires or conversations in the platform that they wish to communicate from.

Implementation team worked well with our IT team to for ease of intergration, our customer support team has always been amazing. Review collected by and hosted on G2.com.

Though each of the customer supports teams have been great to work with, we have experienced quite a few new teams due that can impact the momentum of current projects. Review collected by and hosted on G2.com.

I like how you can set up templates & favorite certain ones you use most often. I like how you can schedule your text messages. I like how you can auto prompt certain things like first name. Review collected by and hosted on G2.com.

I wish it would let you know who is calling when it comes through on the app. If I am making a call from the app, I wish it would come through as my podium number so candidates did not get my personal number. Review collected by and hosted on G2.com.