Paycom Reviews (6,775)

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Reviews

Paycom Reviews (6,775)

View 3 Video Reviews
4.5
6,775 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and user-friendly interface, making it simple to navigate and manage payroll tasks. Many appreciate having all necessary information in one place, which streamlines their workflow. However, some users note that the app can occasionally experience slow loading times.

Pros & Cons

Generated from real user reviews
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AN
Verified User in Mental Health Care
"Best overall system out there"
5/5
What do you like best about Paycom?

Paycom is always the easiest to use and understand. Easy to help train others and use via browser or app. Things on the system process smoothly and have easy flow. Paycom has training as well and places to insert goals which are important to me and I believe more HR coaches need to use this feature more Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Sometimes there are steps that can be cmobined into one. Also, a nice voice to clock in system would be revolutionary. Review collected by and hosted on G2.com.

Verified User in Management Consulting
AM
Verified User in Management Consulting
Mid-Market (51-1000 emp.)
"Intuitive, All-in-One System with Smooth Performance and Helpful AI Search"
4/5
What do you like best about Paycom?

The features, the very intuitive layout, and the ease of use make it a true all-in-one system.It performs with out any lags or delays. The pricing is comparable, although some features are expensive add ons, the implementation and onboarding was smooth with some delays but nothing major. The integrations with systems like Jira/ salesforce needed to much work not leading to fruition. The new iwant (ai) makes finding things a lot easier. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

There are a lot of dependencies within the system. If it’s set up correctly, it works well, but it also feels like some parts could be simplified. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

We’re glad to hear the intuitive layout and strong performance of our software have created a smooth experience, and that tools like IWant™ make it even easier to find what you need. Thank you for your advocacy!

CH
Cameron H.
"Seamless Payroll Processing with Top-Notch Support"
5/5
What do you like best about Paycom?

I like being able to access Paycom easily from my mobile device and handle problems efficiently when needed. Paycom has a very intuitive system that is easy to use. The app offers me to use Paycom as a manager on my phone, so if I am not by my computer, I can still reach out to employees and make sure questions are answered. Additionally, the experience with Paycom has been great because we have a designated team for implementation and then get transferred to a full-time team. The Paycom employees are stellar, and we always receive help in a timely manner to complete tasks. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

The system is intuitive after some experience, but at first it can seem like a lot of information and categories while navigating the website the first few times. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

We're thrilled to hear that you're having a seamless experience with Paycom and that our Paycom mobile app and intuitive HR and payroll software have been a game-changer for you as a manager. We're also glad that your dedicated specialist has been able to provide you with timely and helpful assistance whenever you need it, showcasing our dedication to world-class service. Thank you for your 5-star review, Cameron!

NP
Ngoc P.
Payroll Administrator
Mid-Market (51-1000 emp.)
"Paycom Is Easy to Navigate"
5/5
What do you like best about Paycom?

I like how easy it is to navigate Paycom. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I dislike the color is now a tad greener than before... The Timecard Search function is more complicated. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

We’re glad to hear you find Paycom easy to navigate, especially with tools like IWant™ that put employee data right at your fingertips. Creating an intuitive platform for both employees and managers is a key part of our design. Thank you for your review, Ngoc!

Stephanie C.
SC
Stephanie C.
Financial System Specialist
Mid-Market (51-1000 emp.)
"Same-Day Support That Always Delivers"
5/5
What do you like best about Paycom?

Support from representatives. They assist with any questions the same day. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Integrations. Previosly we used ADP and not all of our information transferred smoothly. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Thank you for sharing, Stephanie! It's great to hear your dedicated specialist is providing consistent support and helping your team stay on track. It’s also great to see how Paycom is improving time tracking and performance visibility, especially compared to manual processes.

Sambhavna D.
SD
Sambhavna D.
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Great Interface, Smooth Experience"
5/5
What do you like best about Paycom?

Great interface

User friendly

Great to go over the application Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Nothing

All is good and very well designed app Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Thank you for the 5-star review, Sambhavna! We’re glad you find the Paycom mobile app interface intuitive and user-friendly, and we appreciate you taking the time to share your experience.

AN
Verified User in Education Management
"One-Stop for all HR Needs"
5/5
What do you like best about Paycom?

I like that everything I need, whether it is benefits information, tax documents, my current pay rate, past pay stubs, and training, are all in one place. I also like that there is an app. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I would like to be able to pick my own color scheme. Review collected by and hosted on G2.com.

Tony S.
TS
Tony S.
President
Mid-Market (51-1000 emp.)
"Overengineered, Unintuitive, and Expensive—Paycom Made Payroll a Costly Chore"
0.5/5
What do you like best about Paycom?

The name, its good name, but that's abour it. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Title: One of the Most Overengineered and Costly Payroll Platforms We’ve Used

Paycom turned what should be a straightforward payroll process into a time-consuming, expensive, and frustrating experience. The platform is unnecessarily complex, unintuitive, and clearly built around Paycom’s internal structure rather than customer efficiency.

Instead of saving time or reducing cost, Paycom significantly increased both. Routine payroll tasks required excessive steps, constant oversight, and avoidable administrative effort. What was positioned as a modern, all-in-one solution functioned more like a system that demands full-time attention just to keep payroll running correctly.

Pricing was quoted based on a weekly payroll assumption, yet the agreement itself does not clearly restrict payroll frequency. Despite this, any attempt to reduce cost or simplify operations exposed how rigid and inefficient the system truly is. The effort required to make basic operational adjustments was disproportionate and unreasonable.

The contrast became obvious immediately after switching to another payroll provider with comparable features. Payroll that previously took unnecessary time, effort, and explanation became simple, fast, and intuitive — highlighting just how overcomplicated Paycom is by design.

Paycom may be tolerable for very large organizations with dedicated payroll teams and high tolerance for complexity. For companies seeking clarity, efficiency, and cost control, this platform delivered the opposite and proved to be a costly mistake. Review collected by and hosted on G2.com.

Response from Katie Lenhart of Paycom

At Paycom, we aim to empower our clients with the tools and resources they need to succeed and we're disappointed this wasn't your experience. We encourage you to reach out to us at feedback@paycomonline.com, so we can look into this further. We're confident that our software can meet the diverse needs of businesses like yours.

AN
Verified User in Information Services
"Easy and Transparent!"
5/5
What do you like best about Paycom?

Paycom has really streamlined my companies payroll and tax system! It has been very easy to transparently see how my paycheck is broken down and I enjoy their informative lessons they also have available! Review collected by and hosted on G2.com.

What do you dislike about Paycom?

The only thing I dislike about Paycom is that I cannot delete a previous years state tax set up -- I moved from one state to another and I still see the previous state in my tax section. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Thank you for your feedback! We're thrilled to hear that Paycom keeps your information accessible in a single database.

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Great Payroll & Onboarding, but Paycom's Talent Acquisition Needs Better Linking"
3.5/5
What do you like best about Paycom?

I like the Payroll feature, and I like the way the onboarding works. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Some of the features, especially in the Talent Acquisition section, are convoluted. There are sections of paycom from employee and applicant that should be able to link to one another and they do not. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Thank you for sharing your feedback. We're glad to hear Paycom's payroll and onboarding tools have helped make managing your workforce easier through a single software. We encourage you to share any additional information directly with your dedicated specialist.