Outreach Reviews & Product Details - Page 93

Integration to Gong and GSuite, allows for easy tracking of email opens and clicks. It also allows me to build out routine sequence and/or cadence, which I can use for multiple prospects. Review collected by and hosted on G2.com.

Super complex. A ton of features that I don't have time to utilize, but could potentially benefit from. It can be a bit click-heavy, but I'm sure each feature has a function/use case that could be applicable. Review collected by and hosted on G2.com.

Ease of use is the highlight for sure. I find the updates that are made also keep my framework easy to use. Review collected by and hosted on G2.com.

At times it will log out without my knowledge and I'll miss on key insights on email opens when looking at a "sent" email in Gmail. Review collected by and hosted on G2.com.

Having a proper overview of how the team is performing, and which actionable solutions we can provide following data generated through Email Sentiment, Call Data, Sequence useage, etc Review collected by and hosted on G2.com.

Lack to personalise reports directly on Outreach (requires a lot of manual looking around + export function is as useful as it could be, given all the data that is on Outreach). The inability to find and organise Tags in one place Review collected by and hosted on G2.com.

I like that it helps my reps stay organized. However the interface can be hard to toggle. No back buttons etc. Review collected by and hosted on G2.com.

I don't love that it is hard to move from screen to screen, no back buttons, interface could be a bit more user friendly. Review collected by and hosted on G2.com.

The most useful feature of Outreach is the sequences. It makes following up with prospects much easier than having to keep track of all of the interactions by yourself. Review collected by and hosted on G2.com.

There are sometimes bugs that make the analytics hard to understand/ Review collected by and hosted on G2.com.

The platform is very customizable. The outreach provides sequences that can be tailored based on what the prospect actioned on. You can also get details related to who contacted the prospect previously and interaction notes. Also, successful messaging is acquirable through this platform. Review collected by and hosted on G2.com.

One of the features I don't really like about outreach is that the total sequenced prospects aren't accurate at first glance. Another issue I have encountered is the communication between outreach and my CRM. When a prospect was finished in a sequence, I was not initially aware that they were done until manually checking my CRM. Review collected by and hosted on G2.com.

I love everything about this tool! The sequencing gives you the flexibility to determine what's best for your company to ensure no prospect slips through the cracks and gets the full follow-up they deserve. Review collected by and hosted on G2.com.

I wouldn't say it's a dislike, I just wish I could use it more in-depth for marketing drips. We are a start up without Martech so I wish there was an easier way to use Outreach for drip campaigns - but again, not a dislike since Outreach isn't a marketing first platform. Call quality could also be better with Outreach Voice Review collected by and hosted on G2.com.

Prospecting functionality is unmatched - moving lead lists SFDC > outreach and automating email nurture campaigns Review collected by and hosted on G2.com.

Since it is contact based system, it makes it tough to manage accounts (with multiple contacts attached) once those accounts are closed/won. I definitely see more functionality on the SDR / AE teams than on the AM teams Review collected by and hosted on G2.com.

Any time I have run into an issue our Customer Success Manager (or Outreach Support) have been quick to respond and help find a solution Review collected by and hosted on G2.com.

There are some minor limitations with reporting but most of those can be worked around through a salesforce integration Review collected by and hosted on G2.com.

The commands are easy to use and the operation is quite intuitive Review collected by and hosted on G2.com.

The chat support is good, they answer fast, but many times they only send as a reply a link with information. Review collected by and hosted on G2.com.