Outreach Reviews & Product Details - Page 91

As a BusDev manager, I greatly appreciate the ability to manage the team, have visibility to both activity and results, and the ability to scale our outreach to prospects. Review collected by and hosted on G2.com.

The integration with Dynamics 365 CRM could be better. We get a good number of duplicates from Outreach. This is not entirely Outreach's fault, but the process of identifying and connecting to matching records in D365 could be better. Review collected by and hosted on G2.com.

It is very technolically savvy and up to date. It helps me stay on top of all of my leads and opportunities. I can do this by creating sequences and tasks to automatically send emails and receive reminders to make a call. Review collected by and hosted on G2.com.

It is hard to use. I don't know where everything in the system is and often have to click around to find something I am looking for in Outreach. Review collected by and hosted on G2.com.

Honestly, what's not to like? Outreach does everything our sales team needs to be successful. With new feature rollouts constantly, there is always something new to utilize! Review collected by and hosted on G2.com.

Reporting has improved over the last few years; however I would love for it to be a little more expansive in regards to KPI build out. Review collected by and hosted on G2.com.

I like how easy it is to automate the sales process and mindless things like emails and call reminders Review collected by and hosted on G2.com.

I'm not too fond of the way it integrates with salesforce. I feel it could be a little more seamless. Review collected by and hosted on G2.com.

Calendar feature is helpful in seeing team availability Review collected by and hosted on G2.com.

There doesn't seem to be a way to remove the "reschedule" link from the UX when customers book with our calendar link. Review collected by and hosted on G2.com.

Outreach is incredibly helpful with organizing the day. The workflows are very intuitive. It's easy to set up the day & prepare the day before, then knock out tasks the next day. Review collected by and hosted on G2.com.

The outreach support process is abysmal. Phone support is unavailable. Submitting a ticket is a nightmare, only to have a support rep come back 3-4 days later and blame the end-user. They generally do not take support requests seriously unless half of your organization is experiencing the same issue. Review collected by and hosted on G2.com.

I like the high-level reporting that gives you good visibility on KPIs to drive the success of the team. IF you need more, they have integration to most BI/analytics tools to go deeper into your analysis and join the data with other sources. Review collected by and hosted on G2.com.

Having to talk to sales/support to buy additional licenses, adding mailbox. This slows you down. Review collected by and hosted on G2.com.

I think what I like best is the simplicity of the tool. It is easy to use to set up and to navigate. The ability to lock down who can alter and write sequencing is another good feature so you can "control" the message. Review collected by and hosted on G2.com.

I think auto dialling from a calling perspective could be better. having a dialer inside the tool that integrates with all the CRM and VOIP calling perspective could make it even better. Review collected by and hosted on G2.com.

All of what Outreach provides will make any rep more efficient but what I like the best is the sequence tracking with automated email sends on certain touch points. Review collected by and hosted on G2.com.

Outreach has decent reporting and offers data and insights to help guide timing of touch points and email opens. But with global organizations, data on open activity can be skewed by time zones so you can't really narrow down the time of day when prospects are most active opening emails or answering calls. Review collected by and hosted on G2.com.

-seeing when and how often people have read an email, also helpful when you see that an engaged prospect isn't reading your emails, you can seek out alternatives

-east to use templates to message at scale Review collected by and hosted on G2.com.

-locked template options, I realize this is org specific, but I have moved away from using Outreach in companies that use this feature since it removes the ability to tweak templates to your personal voice Review collected by and hosted on G2.com.