Outreach Reviews & Product Details - Page 90

The interface is really easy to use, next steps section helps our reps manage day to day tasks and not lose anything through the cracks, analytics are pretty detailed, and the integration into Gmail is really intuitive. Review collected by and hosted on G2.com.

Asks me to reset my password way too often, doesn't have a dialer on top of Salesforce (have to open up a contact in Outreach in order to call them) Review collected by and hosted on G2.com.

It's very easy to use. It's intuitive and easy to teach others how to use it.

The idea behind the platform is actually pretty genius. Review collected by and hosted on G2.com.

BUGS! So many bugs. I'd suggest more QA folks to help with this. Not a fan of support, I can go days without my tickets getting answered. Also should have phone support available. Review collected by and hosted on G2.com.

Sequences provide efficiencies that makes sense. Review collected by and hosted on G2.com.

Sync with Sales Force sometimes results in hiccups Review collected by and hosted on G2.com.

Ease of use for salespeople to create our campaigns without even waiting for the marketing team.

Direct integration with other systems provides a seamless experience without repeating any details to input Review collected by and hosted on G2.com.

None as of this time. Probably improve calendar feature/integration as sometimes my customers got confused about the timezones.

I would love to see improvements on this feature such as adding multiple calendar schedules specific per cmpaigns Review collected by and hosted on G2.com.

Sequencing ability, personalisation features Review collected by and hosted on G2.com.

Search functionality isn't great - won't work with partial search terms which is frustrating. Review collected by and hosted on G2.com.

I like that outreach has kept me organized. Being able to schedule emails to go out days or weeks in advance has helped me save time, and everyone knows that time is money. For a sales rep, being able to schedule your outreach for the next few weeks is essential. It also helps you keep track of how many times a prospect opens and clicks on an email, so it helps with knowing if a prospect is truly interested and how many times they are viewing something prior to responding. Review collected by and hosted on G2.com.

Outreach can be a little overwhelming to use in the beginning. We didn't receive a ton of training, so the onboarding process wasn't as smooth as it could have been. It has a lot of features, and if not trained properly, you could go down a rabbit hole trying to learn how to use everything. Only some things are relevant to sales reps, and some things may be more relevant to account managers. Review collected by and hosted on G2.com.

I love the schedule to send later feature, the ability to input calendar times, and the tracking to be able to see if clients open the email. I also like being able to see how many emails I am sending per week/month etc, to make sure I am providing adequate outreach to my clients. Snippets are super helpful! Review collected by and hosted on G2.com.

It can be glitchy and log you out often, which can be frustrating when you don't notice and send emails without tracking them. There are some restrictions on the template creations as well which has been tricky to work around. Review collected by and hosted on G2.com.

I really like the sequence tool so I can stay ontop of my client's inbox. This way I can work without working and continue to follow up with an automated process! Review collected by and hosted on G2.com.

I wish that I could pause contacts via outreach into other crms. We also use salesforce and it would be really cool if I could pause someone in outreach, and salesforce would also know. Review collected by and hosted on G2.com.

The integrations with all major platforms such as Salesforce, Gmail, and Alyce. It's fast and efficient. The customer service you receive from account managers to Outreach team is great. Helpful training videos and live training are always available. Review collected by and hosted on G2.com.

Sometimes when calling prospects, the call fails, BUT if you try again, 99% of the time, the call works. Review collected by and hosted on G2.com.

Store communications templates for personal use or share with team, bulk upload, ease of use. Creates efficiencies personally and across teams, can tailor some functionalities as well. Review collected by and hosted on G2.com.

Love outreach! Use it daily to manage portfolio and plan. Review collected by and hosted on G2.com.