Outreach Reviews & Product Details - Page 2

I love that we integrated the Kaia plugin. Being able to record calls and go back and review has helped everyone on our team learn and stay up to date. Additionally, I enjoy the open, click etc. metrics for each email/sequence to help me improve my outreach. Review collected by and hosted on G2.com.

I have not found anything I disliked about Outreach. The interface is very user friendly and functions well. Review collected by and hosted on G2.com.

How easy it is to stay organized and get all outreach done in a timely manner Review collected by and hosted on G2.com.

Adding contacts can sometimes take awhile to be in the system Review collected by and hosted on G2.com.

It is very easy to be able to continue the Cold Call flow you get on and it is really great to understand how the analytics of the emails getting opened and at what time. Excellent view of information especially for everyday use Review collected by and hosted on G2.com.

Sometimes it bugs out when it has been used for a while and just needs to be refreshed but having said that it could be the computer after it's been going for a while. Review collected by and hosted on G2.com.

Being able to easily organize prospects into tags and call tasks. I use every day. Review collected by and hosted on G2.com.

SOmetimes it is difficult to filter in outreach Review collected by and hosted on G2.com.

Easy to use and user friendly. Outreach helps me to stay on top of important matters. Review collected by and hosted on G2.com.

When I complete a task there is no possibility to schedule another task with the same lead. It will move immediatly to the next contact. Review collected by and hosted on G2.com.

I love outreach as a product as it's detailed and enables you to truly customers your prospect journey. It's important to have it set up correctly by your business admin so that the correct fields are available and synced as there's lots of scope to disect your data.

What really made me write this review though was their incredible customer care team. I had an urgent query but I marked it as low priority as it wasn't system-related by a knowledge gap I had. Within an hour, Oscar had reached out to support me. I explained that this was a task I needed to complete today so he offered a screen-sharing zoom call to work with me and that was also set up within the hour. The workflow I required wasn't authorised by our own internal admin and so Oscar spent time finding workarounds to help me achieve the same business goal.

I truly was really impressed and it's a level of service not often found in the busy SaaS industry. Product is half the story but service is what keeps you and Oscar in the support team provided this. I now feel empowered to try new workflows on a deeper level as I believe Outreach will help me to be successful. Review collected by and hosted on G2.com.

The learning curve can be a little steep but you're well supported for success by the customer care and onboarding teams. Review collected by and hosted on G2.com.

Outreach is aesthetically pleasing to work in. I love how easy it is to move from one call to the next. Updates to the platform seem consistent. I appreciate that they working to make it better. I love that it integrates with Salesforce and Orum, two other apps in our sales stack. Review collected by and hosted on G2.com.

I wish there were more label options for the phone numbers on a contact. Review collected by and hosted on G2.com.

variety of ways to manage leads, such as adding sequences, sending direct emails and meeting invites, follow up reminders, all the necessary basics. Review collected by and hosted on G2.com.

some of the menus such as on the sequence, the primary home page where your sequence show Review collected by and hosted on G2.com.

It makes it very easy to stay organized, from email templates, to call tasks I have everything I need to do in one convenient place. Review collected by and hosted on G2.com.

Texting functionality is lacking and can't do very much but is useful for very basic texts Review collected by and hosted on G2.com.

That I can focus on calling and reach out to more customers. Review collected by and hosted on G2.com.

Not that much actually, I am quite happy with the tool. Review collected by and hosted on G2.com.