Outreach Reviews & Product Details - Page 16

It is a best in class tool and have yet to encounter a better more effecient sales tool. The fact that they invented sequencing changed the sales game and my career forever. Its very intuitive and easy to use and has made my life as a sales person easier Review collected by and hosted on G2.com.

Its an addon product to the CRM. This feels intentional because if they add a CRM they will lose marketshare. In its current iteration, every CRM user is a customer but the product would be better if it wasnt an add on and had CRM capabilities. Sales people want less tools Review collected by and hosted on G2.com.

What I love most about Outreach is that it is extemely easy to use, straight-forward, and they have a great support team who are normally extremely responsive and quick to solve any issues you may encounter. In my opinion it is the best outbound platform I've encountered and I recommend it to any organization who does cold outreach. It is easy for reps to learn how to use and has a plethora of capabilities you can choose to use or not. They're also great about taking suggestions from clients about how to make their platform better which is much appreciated by daily users. They have several videos for both users and administrators to help answer questions independently or overall just better familiarize yourself with the different uses and capabilities. Review collected by and hosted on G2.com.

I honestly don't have any dislikes about Outreach. Their team is great, the platform is great, and they are quick to solve any issues. You have to know when using any platform there will be technical issues that are out of their control, but their team does a great job of staying on top of them and keeping you updated on the status of finding a resolution. Review collected by and hosted on G2.com.

It helps to keep track of your prospects, to have all your contact attemps in one place, authomatic sequences and snippets save you a lot of time.

It also heps manager to keep track of their teams activities. Review collected by and hosted on G2.com.

Sometimes it changes phone numbers, changing the country code.

the activity reports are not very detailed. Review collected by and hosted on G2.com.

Easy to learn/understand. The platform provides efficient means to prospect at a mass number and not have to worry about every single follow up email. This allows for many new conversations quickly! Review collected by and hosted on G2.com.

-Sometimes it can be clunky to work through sequences with a large number of contacts. The "add prospects" feature as well could be a little more clear and efficeient. Review collected by and hosted on G2.com.

Customizeable interface is nice, but many of the options are unnecessary and the widgets we'd actually find useful on that dashboard for our org are not available or market specific. E.G. You have the ability to put Tech Crunch as a widget but not Indeed Job posts, since we work in staffing, we don't really need tech crunch, we need indeed; ziprecruiter; select leaders; expresshr; glassdoor; ideal to name a few. None of that insight is available and so we have to go outside of Outreach to find it. Review collected by and hosted on G2.com.

Product features highlight what the software did as more important than what information I want stored.

E.G. You made a note! < Huge font.

Your actual note < Small font less readable.

Aesthetically, I have to do multiple clicks to find out what happened on my last call / email.

I have no autonomy to create my own sequences and have to manually do everything.

There is not an option to mass email.

I don't know if our sales enablement team is to blame or outreach, but it's been a terrible experience. Review collected by and hosted on G2.com.

I am amazed at all the features that Outreach has to offer! From automated dialling and call recording, to lead scoring and performance tracking tools, data management resources, contact list creation and so much more, it's easy to see why Outreach is such a great tool for improving productivity in any environment. With the addition of a free trial period, onboarding new prospects is easier than ever with this robust web or cloud-based platform designed specifically for outbound business activities. Review collected by and hosted on G2.com.

I really dislike the way Outreach handles the scheduling process as it makes it difficult to send out timely communications. I also find that data accuracy can be an issue and although you can monitor email opens - the auto-fill features can sometimes fail, resulting in incorrect use of prospect names or companies. Also, once tasks (emails, phone calls, etc.) have been set up by someone, they cannot be easily changed. Review collected by and hosted on G2.com.

Outreach has its way of leveraging sales sequences and aligning tasks respectful of it. It can be easily integrated with Google Workspace, ZoomInfo, and other communication tools. Each task in Outreach has to be given a mandatory disposition that helps easy follow-ups and data capture Review collected by and hosted on G2.com.

Duplication of leads is one major drawback I had seen so far Review collected by and hosted on G2.com.

Love the visuals for day-to-day activities. Being able to log on first thing and see how I will spend the day from an activity standpoint allows me to set myself up for success. Review collected by and hosted on G2.com.

New Daily Activity methods are a but cumbersome to get to, feel like I have to do a lot of digging to get to where I want to be. Review collected by and hosted on G2.com.

I like the integration across all the platforms that I use on a daily basis to be successful. Review collected by and hosted on G2.com.

Honestly, this product is very clean. Hopefully, in the future, it will take over my Outlook, allowing me to send and receive messages (email/text) and handle my calendar events from a native application on my desktop (vs web-based). Review collected by and hosted on G2.com.

Outreach connects well with Salesforce objects and the field to field mapping is straight-forward. There is control over the data flow, the recurrence of the sync and individual users' access. Outreach is helpful to business development staff by helping them to automate (multi-task) certain aspects of their connection attempts. Review collected by and hosted on G2.com.

Outreach is not as robust for teams working to nurture prospects in advance of sales staff. Outreach serves individual efforts well; however, the flexibility to open responses to a shared email would be helpful. Review collected by and hosted on G2.com.