--- title: Outreach Reviews meta_title: 'Outreach Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3574 reviews by the users' company size, role or industry to find out how Outreach works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3574 scale: '5' date_modified: '2026-07-27' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Outreach Reviews **Vendor:** Outreach **Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,574 ## About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io. ## Outreach Pros & Cons **What users like:** - Users enjoy the **ease of use** in Outreach, making follow-ups and tracking contacts extremely straightforward. (80 reviews) - Users love the **automation and sequencing capabilities** of Outreach, streamlining tasks and enhancing prospect communication effectively. (49 reviews) - Users appreciate how **easy organization and follow-up** with leads is, ensuring consistency and improved response rates. (47 reviews) - Users value the **intuitive user interface** and excellent integrations, enhancing their productivity and sales management while using Outreach. (41 reviews) - Users appreciate the **time-saving automation** of Outreach, streamlining engagement and enhancing overall productivity. (41 reviews) - Users value the **seamless integrations** of Outreach, enhancing communication management and streamlining workflow significantly. (39 reviews) - Simple (31 reviews) - Lead Generation (29 reviews) - Efficiency (28 reviews) - Lead Management (28 reviews) **What users dislike:** - Users experience **missing features** in Outreach, especially in analytics and automation capabilities, impacting efficiency and performance. (32 reviews) - Users find a noticeable **learning curve** with Outreach, making it challenging to master the tool effectively. (23 reviews) - Users find Outreach has **navigation difficulties** and requires extra training, complicating the prospect management process. (21 reviews) - Users feel that the **limited customization** in Outreach hinders their ability to create tailored reports effectively. (19 reviews) - Users experience frequent **integration issues** with Hubspot, affecting productivity and syncing reliability in Outreach. (16 reviews) - Users find the **limited features** of Outreach hinder collaboration and customization, impacting overall usability and experience. (16 reviews) - Users experience **poor customer support** , facing unresolved issues and a frustrating lack of flexibility with Outreach. (16 reviews) - Users experience **sequence issues** with Outreach, facing challenges in updating sequences and scheduling tasks effectively. (16 reviews) - Users experience **slow loading** issues, especially on the mobile app, impacting functionality and efficiency. (16 reviews) - Time-Consuming (14 reviews) ## Outreach Reviews ### 1. Best tool to call customers and keep track **Rating:** 5.0/5.0 stars **Reviewed by:** María Camila M. | sdr latam, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Outreach?** Interface is easy to understand even if you are not related with the system also keep track of your customers and tasks **What do you dislike about Outreach?** I would like the space for the notes bigger and have shortcuts like magical in order to make the job faster **What problems is Outreach solving and how is that benefiting you?** talk with my prospects in order and manage high volumes ### 2. It's a ferrari that surpasses none other **Rating:** 5.0/5.0 stars **Reviewed by:** Joe T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Outreach?** Indepth functionality and deep product feature **What do you dislike about Outreach?** Sometimes I have to do things slower but it's fine **What problems is Outreach solving and how is that benefiting you?** I love that it's ensuring I have no dropped follow ups ### 3. Outbound efforts **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney B. | Lead Generation Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Outreach?** The sequences hope organize our outbound sales efforts **What do you dislike about Outreach?** I think the reporting needs more work and filters **What problems is Outreach solving and how is that benefiting you?** We are able to use it for our call tracking ### 4. Associate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Outreach?** Ease of outreach cadence use and the ability to send mass email campaigns with minimal effort **What do you dislike about Outreach?** User interfact is tough to figure out often as it feels stuck in the 90s **What problems is Outreach solving and how is that benefiting you?** Coverage of clients ### 5. Pipeline Generation Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Outreach?** I like how easy it is to navigate the tool and how effective it is for my GTM team to achieve their sales targets. **What do you dislike about Outreach?** Not much! I wish I had more constructive criticism but I truly love the tool. **What problems is Outreach solving and how is that benefiting you?** Outreach is helping my GTM team meet their sales targets in an effective/effecient way quicker than most of the tools ive seen on the market. ### 6. Best email automation platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Outreach?** It has all the relevant stuff you need to automate emails as a sales person. **What do you dislike about Outreach?** Recent updates have not been good, feel like every update takes the platform in the wrong direction. **What problems is Outreach solving and how is that benefiting you?** Automates emails, sets up call and LinkedIn tasks. ### 7. Best in class enterprise engagement platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Outreach?** Great product experience, high functionality **What do you dislike about Outreach?** There isn't much I dislike about outreach, it's a pretty stellar platform and it works exceptionally well for enterprise sales teams. **What problems is Outreach solving and how is that benefiting you?** Best sequencing tool in the business. Take a lot of legwork to get up to par, and a ton of management thereafter to perfect, an AI-GPT tool would be massively helpful as an addition ### 8. Great support and features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Outreach?** Outreach empowers me to effectively monitor my progress in prospecting and ensures that I can personalize each interaction. The engagement feature proves highly valuable, along with the automated task functionality. **What do you dislike about Outreach?** I often encounter synchronization issues where I find myself needing to sign in almost every day just to ensure everything is functioning properly. This problem tends to arise particularly after software updates. **What problems is Outreach solving and how is that benefiting you?** Outreach provides me with the ability to expand my reach, which would otherwise be challenging to achieve manually given the extensive size of my territory. ### 9. Bad customer support, got my email account blocked twice **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2021 **What do you like best about Outreach?** Price, and integration with gmail. It took me a few weeks to learn the software but I think I got most of it **What do you dislike about Outreach?** Horrible support... they don't have a chat functionality nor a phone line for any kind of live support. They have a support email address, but I have emailed them multiple times with no one responding. They promised to allow two email accounts attached to one subscription but don't bother helping me to set it up. Should have known when they don't even have a sandbox. Overall, I'm only using this software because its the first one I'm trying and want to get used to the process. Will switch out as soon as the 1-year subscription ends. **What problems is Outreach solving and how is that benefiting you?** Getting used to lead gen software and understanding the terminology. **Official Response from Chris Branding:** > Very sorry to hear about your support experience. Please know that we are here to help you however we can and sorry that hasn't happened up to this point. If you'd like to email me directly at customer-feedback@outreach.io I can look to get you connected with the appropriate Outreachers in order to get you the support you need. Update... we were experiencing issues with Google/Gmail over the last few days so that's most likely why it isn't working. I'm looking into that now, so thanks for sharing that error message. In the meantime, feel free to email me directly at chris.branding@outreach.io and I'll be happy to assist. ### 10. Best tool for sellers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Outreach?** The UI - it's makes prospecting and deal management easy. Outreach is on par with salesforce as a necessity for sellers. It's also flexible and each seller uses it in a way that works for them. **What do you dislike about Outreach?** Nothing comes to mind as a user. I've found that using it for the last 3 years has been a game changer. **What problems is Outreach solving and how is that benefiting you?** Pipeline management - I work ina transactional sales setting and it's imperative we stay close to hundreds of leads a week ### 11. Best email/call prospecting list app! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Outreach?** User functionality, snippets, templates, sequencing, it's amazing. The way I can connect to SalesForce and bring in leads to then sequence is like butter **What do you dislike about Outreach?** Better functionality when there's duplicates. Cleaning up data but although that may be administrators tasks from my company. **What problems is Outreach solving and how is that benefiting you?** Amazing, let's me sequence leads, make sure I remember to reach out, keeps track and shows me engagement of client emails ### 12. Great Team! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Outreach?** I really like all of the people I have worked with. Our support team has been great. **What do you dislike about Outreach?** It is hard to say, we had a terrible implementation and now are dealing with the consequences. But as said, the support team has been great in helping us fix it. **What problems is Outreach solving and how is that benefiting you?** It is helping us with top of funnel activity and content library. ### 13. Outreach helpes me a lot! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Outreach?** Outreach organizes everything and helps me understand the best approach to newer and older leads, since I'm able to see what other people from my organization have done before. **What do you dislike about Outreach?** I believe it could have more languages sync on the variables, such as the "indusrty" ones, that only work in English. By making it possible to change to other languages, I believe Outreach would be better. **What problems is Outreach solving and how is that benefiting you?** Helps me organize all accounts, leads and tasks. It also helps me automize my work, creating sequences that change based on names, account names, etc, and connect with gmail to help me with more data so I can decide the best thing to do. ### 14. Nice and easy to use user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Outreach?** Outreach makes a lot of my day to day workflows simpler and more intuitive. Something that would take me more than 10 minutes outside of Outreach, take 3 minutes using the Chrome extension. **What do you dislike about Outreach?** The web app works well, but It'd be nice to have a mobile version as well. Also the Outreach Chrome extension (and Chrome itself) uses A LOT of RAM and it glitches when I limit the amount of web pages it can read. **What problems is Outreach solving and how is that benefiting you?** Outreach logs all of my day to day activities so I don't have to and the Sales Navigator integration is invaluable. Solves for what could potentially be a VERY manual process. ### 15. The only tool our sales team uses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Outreach?** We are able to onboard reps quickly since we can create sequences and have them listen to calls all in one platform **What do you dislike about Outreach?** Nothing, the things I would list here are now in beta and will be released in 2024 **What problems is Outreach solving and how is that benefiting you?** It allows us to move deals through the pipeline and also let's our reps know where they need help ### 16. Outreach Support is World Class **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Outreach?** The support team. Hands down. Lightning quick, pleasant and polite, always resolve my issue. **What do you dislike about Outreach?** I wish Outreach offered native email verification. **What problems is Outreach solving and how is that benefiting you?** Outreach is automated our inside sales reps' prospecting efforts, helping them deliver consistent messaging to our prospects, and ensuring our reps are organized. ### 17. Great Sales Lead Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Eddie F. | Enterprise Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Outreach?** The ability to do do all aspects of lead managment in the platform without having to also pull up other serverices is hugely helpful and practical to use. **What do you dislike about Outreach?** Some aspects of the UI are not that great. You can be in the account tab, click one button and end up on the prospect page. It's also frustrating you can't see previous emails sent to a prospect when adding a new email to the same email chain in outreach like you can in Gmail. **What problems is Outreach solving and how is that benefiting you?** A single platform that allows me to conduct systematic outreach to my prospects in less time to reach more contacts and drive more business. Making calls through my laptop with a local number assigned, sending emails, email tempates, and setting up sequences is critical to my work. ### 18. Clunky design with many bugs, but overall gets the job done **Rating:** 1.5/5.0 stars **Reviewed by:** Dylan C. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Outreach?** The best feature of Outreach is its close connection with Salesforce and its plugins that will directly add leads/contacts into Outreach from Salesforce quite easily (most of the time) **What do you dislike about Outreach?** The design is very clunky and often many features won't work without having to close Outreach and try the whole process again - assigned tasks disappear and are not immediately apparent - the layout of features is miserable. It's difficult to find a specific message or assign a contact/lead to a sequence if they have already been contacted by someone in the past. It's incredibly frustrating **What problems is Outreach solving and how is that benefiting you?** they are trying to solve mass email campaign issues and manage the communication to prospects, but this hasn't yielded very good results for me personally - the clunkiness of the program and the sequences with auto-generate GDPR/CCA lingo gives away to prospects that this is an automated email service ### 19. User experience as a rep **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Outreach?** UI is easy to learn. Keeping all tasks for the day in one tool is very helpful, for new reps. **What do you dislike about Outreach?** If it says my email has been opened seven times, but the person actually has never opened it. **What problems is Outreach solving and how is that benefiting you?** Allows me to keep track of all of my email, LinkedIn, and call tasks in a single platform. ### 20. New User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Gustavo c. | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Outreach?** Similicity and initiveness of the platform. **What do you dislike about Outreach?** Integration requires more effort then I expected. **What problems is Outreach solving and how is that benefiting you?** Automating responces and increasing outreach. ### 21. Excellent Sales Engagement Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Outreach?** It's feature and overall layout and structure make it easy to use and enablement reps to use. Also, they have great integrations with other crucial tools **What do you dislike about Outreach?** So far, the Salesforce integration has been a bit wonky. **What problems is Outreach solving and how is that benefiting you?** Enables us to effectively conduct outreach to strategic and prospect accounts and manage inbound lead flow. ### 22. An essential tool for outbound sales people **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Senior Enterprise Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Outreach?** I love the simplicity of use and the training academy. The fact that I can combine all of my work flows in one place for LinkedIn, email and phone, just in one interface makes my life so much easier. And it's so easy to use. But the training academy levels you up even more so you can get yourself up and running in as little as 20 minutes. **What do you dislike about Outreach?** The only thing I dislike about outreach is the colour schemes. There is too much white and Ild like the opportunity to import my own colour scheme or even dark mode. It's such a minor thing but I do think it would level up this amazing produce even more. **What problems is Outreach solving and how is that benefiting you?** It solves the biggest problem I have as a salesperson, and that's time and efficiency. I worked out that outreach gives me back 2 hours 30 every week just from being more efficient. It means I can use that time to make more calls and do more activity. Imagine being able to send 50 more emails and make 50 more calls a week. It's raised my performance no end. ### 23. Unusable after latest update. Total garbage - don't bother **Rating:** 0.0/5.0 stars **Reviewed by:** Eric J. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Outreach?** Used to be top tier sales engagement software, but the team there is so focused on expansion that the core product has been completely neglected. Unusable after the latest update - we've got 400+ reps on this and I am writing up and RFP to send to other vendors as we speak. Outreach has become so big it's turned to garbage. 100% do not recomend **What do you dislike about Outreach?** Service and support is awful / useless. They nickel and dime you for everything. Licenses are crazy expensive compared to competitors. Constant design and interface changes that make it impossible to use correctly, and the CSM would rather upsell you then fix their crap. **What problems is Outreach solving and how is that benefiting you?** We use (not for much longer hopefully) outreach on our sales team. Wish we had bought Salesloft instead, outreach is a 500k headache ### 24. Couldn't do our job without Outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob M. | Senior SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Outreach?** Outreach enables our team to stay on top of our prospects and engage with them in sequences so that we don't ever lose track of where our prospects are in being introduced to our product. **What do you dislike about Outreach?** I am coming from Salesloft, where they had conversation intelligence built into the platform. Reviewing cold calls is not good at all. I have to listen via a Twilio link. **What problems is Outreach solving and how is that benefiting you?** Outreach is solving us to be able to run sequences to our prospective customers that otherwise would not be able to keep track of where someone is in our outreach campaigns. ### 25. Outreach Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Outreach?** Outreach has helped our SDR team automate manual tasks and streamline prospect follow up throught sequences **What do you dislike about Outreach?** Would love to see more reporting and being able to sort columns in a more customized way **What problems is Outreach solving and how is that benefiting you?** Allowing our SDR team to reach out to a wider variety of prospects in a more efficient and streamlined manner ### 26. Outreach review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Outreach?** Outreach has helped create more efficiency for our group to carry out our daily tasks and organize our information in our CRM. **What do you dislike about Outreach?** Only few times working through kinks, downtime, and trying to get timely support for few ticket items. **What problems is Outreach solving and how is that benefiting you?** Outreach helps create transparancy for our sales reps activties to be tracked in Salesforce. ### 27. Make Sales easaier! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Outreach?** All the tools talk to each other and allow reps to see all of their deals in one central location **What do you dislike about Outreach?** The Gmail plug-in does seem to be glitchy and some of my scheduled sends do not end up sending, which is frustrating. **What problems is Outreach solving and how is that benefiting you?** Keeps all of my sales tasks and updates in one platform. ### 28. The Worst Customer Service and Account Management of Any Software **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Outreach?** The emailing capabilities are fine but better tools on the market that aren't as limited with ability to do SMS + emailing **What do you dislike about Outreach?** Customer service + technical Outreach software resulted in our emails going spam more than any other email sending clients. Their support team tried to troubleshoot this but failed to come to a conclusion and placed the blame on us when 3 other sending clients worked perfectly with no issues. We closed our account and got hit with bills for 10 months after repeatedly telling them it was closed We would then get contacted by a variet of other reps trying to sell us on new features even though 0 team members from support / billing would reply. **What problems is Outreach solving and how is that benefiting you?** Email cadences - worked for a few months then led to spam issues that no other email client was having so it was isolated to outreach ### 29. Use this daily for new business outreach **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Outreach?** Ability to create, save, and share sequences, templates + snippets. Also the reportings on views replies opens and such. **What do you dislike about Outreach?** Outages occassionally but have used the tool at a few companies its fine **What problems is Outreach solving and how is that benefiting you?** Volume of outbounding ### 30. Best prospecting tool I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Austin M. | Head of Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2021 **What do you like best about Outreach?** I like the calling feature, the Salesforce integration, how easy it is to create outbound email sequences, and the intuitive & clean UI throughout the product. **What do you dislike about Outreach?** It can be confusing the first few times you bulk add prospects to Outreach. I've found it hard to get support directly from their team, but the docs and guides are extremely thorough so I often find what I need independently. **What problems is Outreach solving and how is that benefiting you?** We run most (if not all) of our top-of-funnel activities through Outreach. The tool has been a game-changer for our sales development team and helped us create over $20M in pipeline last year alone. ### 31. Love Outreach! **Rating:** 5.0/5.0 stars **Reviewed by:** Summer S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Outreach?** easy to use, cool tricks, visually appealing **What do you dislike about Outreach?** request software updates that can cause lagging **What problems is Outreach solving and how is that benefiting you?** automates most of my sales processes so all I have to think about is output ### 32. Sales **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Outreach?** Helpful for sequencing, tracking email opens and quickly accessing templates. **What do you dislike about Outreach?** It's buggy at times. Gives me false opens. **What problems is Outreach solving and how is that benefiting you?** Tracking email opens + easily accessing templates. Super useful when it works. ### 33. Outreach a holistic sales delivery platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Outreach?** I like the connectivity that Outreach has with our CRM allowing the CRM to remain the source of truth and Outreach to be the source of action. **What do you dislike about Outreach?** I would like if Outreach was more adaptable to more customized instances of SFDC. **What problems is Outreach solving and how is that benefiting you?** Streamling our content delivery process through sequences. ### 34. Helpful for sending bulk emails and calendarising them **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Outreach?** It's easy to use once you get a hang of it. Also, you don't have to keep reminders; there's a way to schedule every email sent with managing templates. **What do you dislike about Outreach?** Well, initial onboarding to the tool wasn't that smooth. That could have been better with tooltips. **What problems is Outreach solving and how is that benefiting you?** As a CSM, when managing multiple accounts and having to draft daily emails to many clients, it gets really tough to track all of them. Outreach has helped to calendarise and schedule my email-sending job beautifully. ### 35. Easy to use and saves time. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Outreach?** It is easy to use and helps sales teams scale **What do you dislike about Outreach?** Some of the integration and reporting are not as customizable as we would like. **What problems is Outreach solving and how is that benefiting you?** Allows sales teams reach more people in less time, learning what is working and what does not, sales managers are becoming better coaches. ### 36. very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Outreach?** the level of scalability / ux available for user **What do you dislike about Outreach?** can be buggy sometimes and if you are not an admin lack permissions **What problems is Outreach solving and how is that benefiting you?** outreach to prospects at scale ### 37. Great tool and service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Outreach?** Easy to navigate set up and user interface. **What do you dislike about Outreach?** Prospecting platform still has lack of customization. **What problems is Outreach solving and how is that benefiting you?** Activitiy tracking and insights ### 38. sdr **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Outreach?** Ease of use and efficency. Best way to manage outreach to accounts **What do you dislike about Outreach?** Reporting changed so hard to see metrics easily. Also would prefer more insights **What problems is Outreach solving and how is that benefiting you?** Solves outbound outreach mangement and allows me to easily manage who I am reaching out to and at what cadances ### 39. Good product but essential chrome extension stopped working months ago **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Outreach?** Account and prospect views. I like how each person can customize the view **What do you dislike about Outreach?** I see the chrome extension as table stakes and unfortunately, slow updates and no real fix keep me from recommending it. Now we have to evaluate migration and that's never fun. **Recommendations to others considering Outreach:** Avoid. If you have any issues support will not be helpful. The poor level of support is shocking. **What problems is Outreach solving and how is that benefiting you?** Email cadences are easy to build but it would be helpful to have more granular reporting. **Official Response from Yana D.:** > Hello, I am very sorry to hear about your experience and the issues you have encountered. I'd like to be sure we get this addressed with you right away. Please feel free to email customer-feedback@outreach.io and I'll look to help get this resolved with our support team. Sincerely, Yana ### 40. Sales Enablement Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Outreach?** Helps give sellers a dashboard to work off of if your CRM data is messy or unorganized. **What do you dislike about Outreach?** Not quite full platform capabilities so other softwares are still needed. **What problems is Outreach solving and how is that benefiting you?** Ensure reps contact the right person at the right time with the right messaging. ### 41. Robust, easy to use, and responsive sales tool for outbound prospecting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Outreach?** The ability to tag prospects associated with accounts. The ability to easily tag prospects to a specified account. The research notes you can add to both the account and individual prospect level. The integration with salesforce that allows you to batch plug in large sets of data. The sequencing and tasks creations. Outreach allows for all the flexibility that you wish salesforce had with the speed and reactiveness that you'd want from your CRM or prospecting tool. It is my go-to and favorite prospecting tool and there are other features that I didn't mention that I use and are extremely helpful for my day-to-day tasks. **What do you dislike about Outreach?** Sometimes data integration isn't completely accurate or it takes a couple of minutes to integrate salesforce contact data into outreach. Not a big issue though or a deal breaker at all for me. **What problems is Outreach solving and how is that benefiting you?** Outreach solves the problem of organizing data on prospecting accounts and opportunities - whether that's tagging them for a specific campaign, the research notes, contextualized data about research on the account, activity history, scheduled tasks, bulk composed outreach, etc. ### 42. Outreach helps me make calls with ease to leads and clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole C. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Outreach?** I love how I can have an extension that integrates with Salesforce. **What do you dislike about Outreach?** I don't dislike anything about Outreach. **What problems is Outreach solving and how is that benefiting you?** Outreach is solving the problem of having disorganized leads and tracking - now I have my reach outs organized by sequence, and am able to track my calls. ### 43. A MUST if you do Outbound Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Guillaume S. | Regional Sales Manager, Enterprise Northeast and LATAM, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2016 **What do you like best about Outreach?** Task management makes my day easy and allows me to manage my time effectively. Very easy to run elaborate sequences to reach prospects. Connect rates and pipeline generation has increased since using outreach. **What do you dislike about Outreach?** I wish that tasks could bydirectionally sync with SFDC. There are concerns about email deliverability and using Outreach in bulk, so you have to be aware of tailoring your emails vs sending too much bulk to preserve our email domain. **Recommendations to others considering Outreach:** Take the time to learn it and use the tool the right way. **What problems is Outreach solving and how is that benefiting you?** Managing multiple cohorts of prospects at different stages or sequences at once. Using task management, you can easily see what you have to do. It is also possible to get data on what is working and what is not. Moved off of spreadsheets ### 44. Outreach is one of my favorite tools **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie M. | Sales Development Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Outreach?** It keeps me well organized. I can move things around and I know what I need to work on next. **What do you dislike about Outreach?** I wish it did not tell me I need to do a task before it is actually due, that does throw me off a little. **What problems is Outreach solving and how is that benefiting you?** Daily work management. ### 45. The worst SaaS product I have ever used. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Outreach?** Creating a list of prospects is ok - seeing previous threads works ok - not much else good to say about this product it's pretty bad. **What do you dislike about Outreach?** This product is so bad - sets out to help be more productive but makes teams way less productive. The bugs and badly thought out features never seem to end. There are endless bugs with salesforce integration it works about 5% of the time max - do not use if you will rely on this integrating with salesforce. The bugs are endless and support teams just tell you that it's because of other chrome extensions when it is clearly not. It's awkward to use and hard to get into a productive flow - just really badly designed overall. Good for sales leaders for reporting I guess but awful for BDRs who have to put up with this all day and really affects their productivity. Would go with any other competitor. **What problems is Outreach solving and how is that benefiting you?** Sequences are pretty useful. ### 46. Perfect for scaling up Sales and Marketing efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Grant S. | VP of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Outreach?** The ability to scale up sales and marketing efforts while keeping things organized. **What do you dislike about Outreach?** There is a learning curve and trial and error for making sure email marketing isn't too much to get flagged for spam. **What problems is Outreach solving and how is that benefiting you?** With a very small team, outreach allows us to perform like a larger organization and be efficient with all our efforts. ### 47. High quality CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Outreach?** Easy to use, great interface, the chrome extension is awesome for sequencing leads, task lists generate as expected and it's easy to customize sequences. **What do you dislike about Outreach?** Can't sequence more than once per lead. Wish I could put leads into more than one sequence at a time! **What problems is Outreach solving and how is that benefiting you?** It's very efficient and easy to use. No hassles when it comes to daily use or getting upset. I enjoy using it also for the insights it gives me on each lead page. ### 48. Efficient tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Outreach?** Effective tool, features and capabilities to improve performance team **What do you dislike about Outreach?** To start using the tool is difficult to identify all feature and get the best of all of them **What problems is Outreach solving and how is that benefiting you?** Send a lot of emails to prospects and leads ### 49. Outreach was great until the last update **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Outreach?** - Enable to automate a lot of things in terms of sequences - Combine call, email and LinkedIn (even if it's more an add on) **What do you dislike about Outreach?** Outreach before last update was so great but now: - You need 2 times more click to do the same thing - responsiveness of the platform is not good - the pale new colors chosen impact the UX - 50% of my Calls have perf issue - Don't use the new features added **What problems is Outreach solving and how is that benefiting you?** Outreach enables me to handle easily a lot amount of emails and calls when doing my outbound. As well as tasks management ### 50. Outreach Seamlessly Streamlines the Sales Outreach Process **Rating:** 4.0/5.0 stars **Reviewed by:** Emily M. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Outreach?** I like being able to sequence prospects the best. Having all of the contacts I am reaching out to in one place and being able to put them into a preset number of calls, automated email, and manual email saves heaps of time. It also allows for a repeatable, proven process. With these insights, you can hone what is working and scrap what is not. For example, you can see how many times a prospect interacts with an email you've sent, if someone "opts out" of communication, response rates at different stages, and more. This is huge, especially for teams that are dealing with high volume. Having Outreach sync with Salesforce and Gmail makes the process fluid and trackable as well. **What do you dislike about Outreach?** A delta would be the tasks tab. It would be great if it could customize your tasks more by time zone or highest likelihood of answering. There's not much to dislike though! **What problems is Outreach solving and how is that benefiting you?** Outreach is solving the problem of manually tracking your touches to prospects/clients. Without Outreach, I would have to keep a spreadsheet or document per client of where they are at in the sales cycle, what engagement we've previously had, and I would have to manually create my workflows. ## Outreach Discussions - [What are the other best ways Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) - 2 comments, 2 upvotes - [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) - 2 comments, 2 upvotes - [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) - 2 comments, 1 upvote - [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) - 2 comments, 1 upvote - [Is there a way to distinguish new employees that start at a current customers company and cold prospects when they come into the system from a hubspot integration?](https://www.g2.com/discussions/is-there-a-way-to-distinguish-new-employees-that-start-at-a-current-customers-company-and-cold-prospects-when-they-come-into-the-system-from-a-hubspot-integration) - 1 comment, 1 upvote - [View Outreach pricing details and edition comparison](https://www.g2.com/products/outreach/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+10%3A12%3A50+-0500&secure%5Bsession_id%5D=944f2a81-76c3-407b-a467-df5843a69044&secure%5Btoken%5D=0cfbdf837125b2436e0b684143d481d6a9f64bbe1d6809c286a50dbf7ec07fb6&format=llm_user) ## Outreach Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Asana for Gmail for G Suite](https://www.g2.com/products/asana-for-gmail-for-g-suite/reviews) - [Cognism](https://www.g2.com/products/cognism/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Dynamics 365 Marketing](https://www.g2.com/products/dynamics-365-marketing/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [LeanData](https://www.g2.com/products/leandata/reviews) - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Neuron](https://www.g2.com/products/prospect-neuron/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) ## Outreach Features **Lead Facilitation** - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Management** - Live Pipeline Management - Account-Based Analytics - Activity Tracking **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top Outreach Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,676 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)