Video Reviews
3,460 Outreach Reviews
Overall Review Sentiment for Outreach
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I liked being able to create sequences with multiple touchpoints and types of touchpoints (e.g. email, LinkedIn, phone, etc.). I also liked being able to report on sequence performance against different metrics, such as open, click, and reply rate. Review collected by and hosted on G2.com.
While I was able to report on individual sequences, I found it difficult to understand how sequences performed as a whole, and to be able to compare sequences of similar types. Review collected by and hosted on G2.com.
-The variety in the sequence steps - be it a manual email, automated email, LinkedIn, or calling - Outreach is a one-stop-shop platform to organize and personalize it all.
-Scheduling of the emails
-The ability to view all the past conversation
-The ability to integrate with Salesforce that updates it all automatically
-The daily task notification ensures that you are at the top of your activity numbers Review collected by and hosted on G2.com.
Just one thing: Whenever the task section is closed on the right, I get redirected to the Tasks tab again.
It becomes a little annoying especially when you are on a 'Sequence/Prospect' tab; you close the task on the right and you are taken to the 'Tasks' tab again Review collected by and hosted on G2.com.
So we use Outreach not only as a Customer Engagement Platform but also as a CRM. This really helps us keep our outreach going and keep notes. Review collected by and hosted on G2.com.
It can get messy if you don't know how to customize your screens. Review collected by and hosted on G2.com.
The automated sequences are incredibly simple and allow me to focus on other things while my outreach is automated. Review collected by and hosted on G2.com.
At times it can be difficult to upload a list into outreach. I would like to have a tool that makes it easier Review collected by and hosted on G2.com.
can easily create sequences to prospect. Good to see A/B different messaging to see what lands best. We leverage/integrate outreach with our CRM (Salesforce). Review collected by and hosted on G2.com.
The Reporting can be clunky at times, but i've seen it improve as they continue to invest in their product. Review collected by and hosted on G2.com.
The ease of the software is great. In a world where you're trying to maximize time and quality outreach really helps you to accomplish both. Having my tasks and everything on one platform has made my life so much easier. Review collected by and hosted on G2.com.
It's sometimes a pain when updating contacts that if you don't update it in salesforce the information won't transfer over, but I'm not sure if this is something that's been fixed or not Review collected by and hosted on G2.com.

Love the calendar invite function, ability to coordinate calendars, putting prospects into sequences, templates you can create for commonly sent emails for follow up Review collected by and hosted on G2.com.
The UI takes a little bit of getting used to, but that can be true of any tool as powerful as Outreach. I'd still highly recommend it due to all the functionality. Support can be a bit lacking Review collected by and hosted on G2.com.