I've used outreach as an AE and now my sales team uses Outreach. It's great because a lot of my new hires have had previous experience with Outreach, which makes training and onboarding a lot easier. I've had good experiences with their sales and support teams. Their online chat is also really quick and convenient. The gmail integration is great even though I have to refresh my browser often to reconnect it, but that's more of a gmail thing rather than an outreach thing. I love the outreach chrome extension, ease-of-use, snippets, and google calendar integration. Outreach is definitely a must-have for me and my sales team. Review collected by and hosted on G2.com.
The process for bulk uploading contacts from Salesforce into Outreach is slightly more cumbersome than other tools I've used. Other than that there's nothing I dislike about Outreach. Review collected by and hosted on G2.com.
Video Reviews
Outreach is essential for the SDR fucntion
Outreach Review
Best Cold Outreach/Email Sequence tool
3,455 out of 3,456 Total Reviews for Outreach
Overall Review Sentiment for Outreach
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I like the sequences, triggers, rulesets. Review collected by and hosted on G2.com.
- They don't have native Hubspot CRM integtration and the current integration is via Hubspot and Hubspot isn't trying to solve the sync issues with Outreach integration on their end and Outreach has no clue about it.
- The Hubspot<>Outreach sync breaks once in every two weeks and it scans through all the records and all the contacts and accounts created during that time will not be synced until the full scan is completed and its affecting BDs productivity.
- Been seeing alot of issues with Outreach recently. The emails fail all of a sudden and we have to keep checking Outreach failure section all the time. It says the email failed due to inbox sync failure. But, other one-off emails go.
- Small issues were unresolved over a period of time like Sequence stats bulk export, emails, emails sent on Admin behalf instead of the actual user,
- Outreach is not meant for small teams with less than 30 BDs and have a Hubspot CRM. Review collected by and hosted on G2.com.
I like the esthetics and functions. I like that it connects to sources like google and salesforce. I like that I can create templates to host emails for outreach & sequences. I much appreciate seeing when, how many times a contact has opened an email and if they have clicked any links. Review collected by and hosted on G2.com.
I would like unsend option for quick edits. I would like to be able to see scheduled emails from the prospect page. The capability to send texts.
This is not so much a dislike but it seems to be an add on that does the same as other platforms like Salesforce and Hubspot.
One of these companies needs to create the all in one that doesn't need the other since they all really do the same thing. Review collected by and hosted on G2.com.
Outreach is really really good for emailing, sequencing, and prospect management. It talks to Salesforce really well as well. The tagging features, call and email insights, and email management features are well fleshed out. With a lot of customizability as well in every aspect. The Outreach support is great as well. Review collected by and hosted on G2.com.
- Invalid numbers still show up as a call task
- Sometimes the importing features give me a headache, and emails don't update when updated in the Lead from Salesforce
- Dialing features are not great, and for high volume teams, this will be a huge lag. Sometimes numbers don't connect, sometimes valid numbers don't dial, and we show as spam 15-20% of the time.
- You have to make sure this is setup well for personalization in emails
- No LinkedIn automation Review collected by and hosted on G2.com.
I really like the user interface of Outreach. I have used several tools like Outreach in other sales roles and this tool easily has the best interface out of all of them. Other tools are clunky and outdated in their design but Outreach is simple to navigate and use. Review collected by and hosted on G2.com.
I wish there were more ways to filter through tasks. I work in a high volume environment and sometimes it would be super helpful to filter through certain tasks and task types so that I can work them in groups. Review collected by and hosted on G2.com.
integrates well with gmail, ok workflows. basic reporting that is easy to understand. Review collected by and hosted on G2.com.
Outreach is significantly overpriced for what it offers. The platform has a clunky interface and still relies on your own email servers, essentially functioning as an email scheduler with very basic reporting capabilities. Additionally, their agreements are evergreen—automatically renewing annually without alternative terms. If you miss the cancellation deadline by even a few hours (be mindful of their time zone), they enforce renewal for the entire year without any willingness to negotiate. This lack of flexibility makes for a frustrating and rigid customer experience. Review collected by and hosted on G2.com.
I like being able to track when my prospects open my email/number of opens, and creating sequences within the same platform. Very easy to use, I use it daily in my role as an SDR. Review collected by and hosted on G2.com.
I have yet to come across anything I dislike about Outreach. Review collected by and hosted on G2.com.
Everything is easy to find, info is detailed, great ways to organize prospects Review collected by and hosted on G2.com.
I wish there was a way to group prospects into lists without having to add / remove tags. Review collected by and hosted on G2.com.
What users like best about Outreach is its multi-channel communication, automated workflows, and advanced analytics. These features help streamline sales processes, improve follow-ups, and boost overall productivity, ease of use of solution, ease of integration with our CRM. Review collected by and hosted on G2.com.
Users often dislike the steep learning curve of Outreach, as well as occasional bugs and slow loading times that can affect efficiency. Some also find the pricing to be higher compared to alternatives. Review collected by and hosted on G2.com.
I use it everyday as a salesperson. It get the job done. I think the UI is cleaner that Salesloft but apollo is a bit better. Customer support is passable. Review collected by and hosted on G2.com.
I've used apollo.io and salesloft before and this has got to be the worst software when it comes to importing contacts from Salesforce. I've lost hours of my life doing this extremely simple task. A task that is a no brainer on other platforms I've used.
This drawback more than cancels out all of the positives. Review collected by and hosted on G2.com.
I love that we integrated the Kaia plugin. Being able to record calls and go back and review has helped everyone on our team learn and stay up to date. Additionally, I enjoy the open, click etc. metrics for each email/sequence to help me improve my outreach. Review collected by and hosted on G2.com.
I have not found anything I disliked about Outreach. The interface is very user friendly and functions well. Review collected by and hosted on G2.com.
