218 Nosto Reviews
Overall Review Sentiment for Nosto
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The Nosto insights are extremely helpful when tracking the affinities of your customer and making future site decisions. Love the AI tool to swap recommendations for what is currently trending on the site. This improves the customer experience and saves our team time updating these recommendations. The Nosto design team is excellent at matching our current site theme! Our Customer Success Manager, Jane, is THE best!! Always so responsive and able to find solutions for us almost immediately. Review collected by and hosted on G2.com.
There is a learning curve for getting to know the Nosto features. Although, once you can commit time to learn, the tool is exciting and intuitive. The Nosto Academy is a helpful tool for understanding the AI better. Review collected by and hosted on G2.com.
Nosto has quite many built-in features that can be implemented on your website quickly enough. Once you've set up recommendations, automations and other features, you rarely have to touch them and simply make small tests and continuously optimize them. Review collected by and hosted on G2.com.
Some of the features need quite a lot of technical know-how and some features such as small customizations to pop-ups will require you to pay extra, although the base fee is already quite expensive. Also, we run a multi-webshop platform and we can only utilize Nosto on one website, although the sites share the same technology and same products. Sometimes making simple adjustments (such as bolding a text on a popup copy) requires you to either make adjustments directly into the CSS editor or have the support do it for you. I wish some of such basic features were better implemented to the editors.
Having to sign a contract for a total year (with automatic renewal) is also not the best way for us, we would prefer shorter contracts and the possibility to re-evaluate at each renewal. Review collected by and hosted on G2.com.
We love all the features available with Nosto. We use recommendations, Content, Email Widgets, and more. The recommendations are great because you can optimize them once and then you rarely have to change them. We also love our CX Optimization package because it always keeps us evaluating and improving our customer experience. Review collected by and hosted on G2.com.
It does take some time to discover all the possibilities with Nosto and how to use certain things, but this gets easier with time. The pricing is on the higher end for our company, although the Director of CRO makes the price worth it for our situation. Review collected by and hosted on G2.com.
Lots of functionalities in one tool. Give us the opportunity to create personalized and localized content for our visitors in each market.
We appreciate the dashboard where we have useful metrics and guidance to improve.
Our contact person are great, very supportive, service minded and well updated on our company. The support team are fast and responsive. Review collected by and hosted on G2.com.
The possibilities are many so sometimes it gets a bit complex and you need tech skills to solve some parts. We also have needed to do some specific workarounds to get things to work. Review collected by and hosted on G2.com.
Nosto offers a range of products that help your company deliver a personalised online experience to your customers! At first, you might feel overwhelmed by the number of things that need to be learned. However, the account managers are very helpful and guide you through the entire process. Special shoutout to Ashwin for helping us become familiar and at ease with the platform. The Nosto Online Academy is another great tool to keep learning about all you can do with Nosto, and it's a great place to start brainstorming ideas on what to implement on your site. Review collected by and hosted on G2.com.
Without the proper support, Nosto can be a really difficult platform to use. It's important to evaluate the impact of each product constantly and ask questions if the data is unclear. Review collected by and hosted on G2.com.
Easy to curate product recommendations and analyse consumer behaviour when shopping on site. Creating A/B testing scenarios, so we have a better understanding of customer's interaction online, and so they have a better user journey whilst also adding sales. Review collected by and hosted on G2.com.
Getting to know the system can take some time to make use of the full features of Nosto; at times our recommendation feeds have not been the best but its looking much better. Their customer support and materials are a great source of information Review collected by and hosted on G2.com.
Very good additional sales since implementing Nosto. It's great to see the stats for each personalised recommendation broken down by CTR, conversion and total sales, and being able to see what recommendations your customers are engaging with the most. A/B testing has been an excellent tool, allowing us to provide the best recommendations for our customers. We have made good use of the bundle tool, which has generated some good additional sales. Nosto's development of segmentation has allowed us to provide a really personalised experience for each customer that visits our site. Support from Nosto has been great, with many helpful recommendations. Review collected by and hosted on G2.com.
Setting up the recommendations can be quite confusing with all the options, but this can be walked through with the account manager. Some A/B testing we have had some issues with the layout many times which causes delays in testing as the Nosto team have to fix. The bundle section can glitch some days, not allowing you to save a bundle which can be frustrating. It is also a very expensive platform. Review collected by and hosted on G2.com.
Nosto is a real asset for the brand as it allows us to connect much more closely with our customers. Review collected by and hosted on G2.com.
Support is a bit complicated over time to be able to optimise the elements Review collected by and hosted on G2.com.
The support team is really good, shout out to Daniela Balanel. Email Widgets and the onsite personalisation wich we custom created are great. Review collected by and hosted on G2.com.
Once you get the hang of things with placements and a little bit od coding experience you can do realy great things for your customers. But it is always a learning curve involved. Latest at the UGC for me. Review collected by and hosted on G2.com.
It enhances the shopping expeirnce for the customers. Also, gives valuable data insights for the enterprise to craft their strategy for thee customer's journey on the website. Review collected by and hosted on G2.com.
The tool can obviously be enhanced. But i have nothing to dislike about the tool for now. Review collected by and hosted on G2.com.
