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Lucid Visual Collaboration Suite Reviews & Product Details

CB
Marketing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Lucid Visual Collaboration Suite?

One of the things I value most about Lucid is its effortless usability. You can create process maps quickly and without complexity. Review collected by and hosted on G2.com.

What do you dislike about Lucid Visual Collaboration Suite?

One feature I’d love to see in Lucid is a built-in image editor or a tool that allows me to integrate and edit images directly within process maps. Review collected by and hosted on G2.com.

What problems is Lucid Visual Collaboration Suite solving and how is that benefiting you?

In our company, we faced challenges due to several marketing department processes not being mapped. We launched a project to establish all processes, and with Lucid’s help, we successfully completed the mapping. Review collected by and hosted on G2.com.

Lucid Visual Collaboration Suite Overview

What is Lucid Visual Collaboration Suite?

The Lucid Visual Collaboration Suite is a collection of software tools designed to help teams organize, communicate, and execute work visually. It includes Lucidchart, used for intelligent diagramming and system mapping, and Lucidspark, a virtual whiteboard designed for brainstorming, ideation, and early-stage planning. These tools support a range of common use cases such as process documentation, workflow design, architecture planning, team retrospectives, and cross-functional collaboration. To support more advanced business needs, the suite includes built-in accelerators for Agile planning, cloud architecture, and process transformation. These features help teams standardize practices, improve alignment, and reduce friction in decision-making. Lucid Software develops and maintains the suite, along with airfocus, an AI-enabled product management and roadmapping platform. airfocus is used by teams to prioritize initiatives, define product strategies, and connect long-term goals to day-to-day execution. The combined toolset provides a flexible digital workspace that can adapt to different team structures, industries, and workflows. Lucid’s products are used across a broad set of industries, including technology, healthcare, finance, manufacturing, and education. The platform supports over 100 million users globally and is the most widely used visual collaboration platform among the Fortune 500. Organizations such as Google, GE, and NBC Universal use Lucid’s tools as part of their everyday collaboration and planning workflows. Key features include: Diagramming, whiteboarding, and product roadmapping capabilities Agile, cloud, and process-focused accelerators Support for real-time and asynchronous collaboration Integrations with Google Workspace, Microsoft 365, Atlassian, and others Enterprise-ready administrative controls and data protection measures Lucid also partners with major technology providers and maintains compliance with key industry standards.

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Lucid Visual Collaboration Suite Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish
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Product Description

Lucidchart is an intelligent diagramming application for understanding the people, processes and systems that drive business forward.

How do you position yourself against your competitors?

While some of our competitors require users to sacrifice valuable functionality for real-time collaboration, our cloud-based platform has collaboration built right in.

Organizations that use Lucid can expect a 410% ROI and save 146,000 hours of follow-up meetings over three years (according to a 2023 commissioned Total Economic Impact™ study conducted by Forrester Consulting).


Seller Details
Company Website
Year Founded
2010
HQ Location
South Jordan, UT
Twitter
@LucidSoftware
14,732 Twitter followers
LinkedIn® Page
www.linkedin.com
1,209 employees on LinkedIn®
Description

Lucid Software is a leader in visual collaboration, helping teams see and build the future from idea to reality. With its products—Lucidchart, Lucidspark, and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Top businesses use Lucid's products all around the world, including customers such as Google, GE and NBC Universal. Lucid's partners include industry leaders such as Google, Atlassian and Microsoft. Since the company's founding, it has received numerous awards for its products, business and workplace culture. For more information, visit lucid.co.


GV
Overview Provided by:
Marketing Leadership at Lucid Software (Lucidchart & Lucidspark) | LinkedIn Learning Instructor | B2B SaaS.

Recent Lucid Visual Collaboration Suite Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"A straight-forward process flow system"
As far as working through flow charts, there's nothing I've ever used that touches the simplicity of Lucid Chart. The UI is fantastic, the feature ...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Lucid Visual Collaboration Suite Review"
User Friendly and easy to onboard. All the tools were super helpful in a team settings and it was easily integrated with the teams workflow.
SB
Sourav B.Enterprise (> 1000 emp.)
4.5 out of 5
"Lucidcharts is my go to for feature functional logic designs & user journey"
1. Easy to share, comment and provide feedback 2. Have access control, so not worry about intruders 3. Simple folder structures to manage and org...

Lucid Visual Collaboration Suite Media

Lucid Visual Collaboration Suite Demo - Lucidchart: Clarify complexity
Empower teams to clarify complexity, align their insights, and build the future—faster.
Lucid Visual Collaboration Suite Demo - Lucidchart: Easy import and export
Easily import, export, and share information whenever and wherever you need to.
Lucid Visual Collaboration Suite Demo - Lucidchart: Intelligent diagramming
Lucidchart offers secure intelligent diagramming that is built for every team.
Lucid Visual Collaboration Suite Demo - Lucidspark: Ideate and brainstorm in real time
Ideate and brainstorm with a team in real time.
Lucid Visual Collaboration Suite Demo - Lucidspark: Enhance team collaboration
Team collaboration with creativity and none of the chaos.
Lucid Visual Collaboration Suite Demo - Lucidspark: Hundreds of templates
Choose from hundreds of templates to guide your next collaboration session.
Play Lucid Visual Collaboration Suite Video
Play Lucid Visual Collaboration Suite Video
Play Lucid Visual Collaboration Suite Video
Play Lucid Visual Collaboration Suite Video
Play Lucid Visual Collaboration Suite Video

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6,312 Lucid Visual Collaboration Suite Reviews

4.5 out of 5
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6,312 Lucid Visual Collaboration Suite Reviews
4.5 out of 5
6,312 Lucid Visual Collaboration Suite Reviews
4.5 out of 5

Lucid Visual Collaboration Suite Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Lucid Visual Collaboration SuiteQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
MM
Case Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Lucid Visual Collaboration Suite?

That it makes it easy to do a presentation or show someone what your working on most importantly I don’t have to use it much as in one presentation it gets the job done. It can be used everyday with ease. Review collected by and hosted on G2.com.

What do you dislike about Lucid Visual Collaboration Suite?

The drag feature it could be better or zoom to it gets a bit slow when your trying to do it smoothly. I love how you can easily choose the shapes that need to be used. Implementing new ideas can be easy when done. If expanding is the mean purpose you won’t need to use it frequently as much. Integrating Lucid with a slideshow it the best fit. If you use it everyday you get better. No need for customer support as the app works well. Review collected by and hosted on G2.com.

What problems is Lucid Visual Collaboration Suite solving and how is that benefiting you?

It’s solving having to show structure to new employees and having one slide only for this no jumping around from app to app. Review collected by and hosted on G2.com.

JP
Platform Ops Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Lucid Visual Collaboration Suite?

I can create diagrams, documentation, flowcharts and more quickly, with minimal fuss and I never feel like I'm fighting the tool for what I want. There's an intuitive man-machine interface here that other products fail to tune in on. Review collected by and hosted on G2.com.

What do you dislike about Lucid Visual Collaboration Suite?

I had to stretch to find something I didn't like. One thing to look at, is that I like to use Dark Mode flags in my browsers - now granted this is an experimental feature not currently fully supported - and in some edge cases Lucid is hard to use with these flags, certain transparencies or visibilities don't display fully properly, and the behavior isn't quite the same between browsers either. Review collected by and hosted on G2.com.

What problems is Lucid Visual Collaboration Suite solving and how is that benefiting you?

Most recently I used it for project planning flowcharts, but I used it for documentation on auth methods too. Whenever I need a fast diagram or a solid flowchart, I turn to Lucid. It's on my bookmarks bar/favorites bar. I don't even always save my work either, sometimes I use it a bit for a scratchpad and then delete. Review collected by and hosted on G2.com.

SB
Product Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Lucid Visual Collaboration Suite?

1. Easy to share, comment and provide feedback

2. Have access control, so not worry about intruders

3. Simple folder structures to manage and organize your work

4. Workflow capabilities to sign off on designs

5. Classification capabilities to highlight important critical path designs release on release. Review collected by and hosted on G2.com.

What do you dislike about Lucid Visual Collaboration Suite?

1. Make slack integrations more robust for collaboration

2. Notification capabilities when a user is not logged into Lucidcharts Review collected by and hosted on G2.com.

What problems is Lucid Visual Collaboration Suite solving and how is that benefiting you?

1.Pre-existing or Out of Box templates provide a decent starting point after which I am creating my own duplicates.

2.Lets me create my own custom templates which I can use off the bat - I mostly use this while wireframing.

Prior to Lucidcharts, I was using google slides to wireframe and briefly I used draw.io, excalidraw, gslides was difficult to use, very tedious and excalidraw was simple but lacked collaborative functionalities. Review collected by and hosted on G2.com.

AH
Director of Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Lucid Visual Collaboration Suite?

My favorite part is being able to have multiple users in the software, live editing at the same time. It makes collaboration incredibly easy, and allows for to be accomplished in a short amount of time. My colleague and I were able to implement the tool in multiple use cases quite easily, and it has become a daily use tool for me. Review collected by and hosted on G2.com.

What do you dislike about Lucid Visual Collaboration Suite?

At times, certain quick action tools built within the software made it difficult to move objects around. Once I got the hang of the software, the issues decreased, but it still causes frustrating moments of "I didn't mean to do that!". Review collected by and hosted on G2.com.

What problems is Lucid Visual Collaboration Suite solving and how is that benefiting you?

Lucid is helping us solve the issue of properly mapping out our processes, and allowing us to visually show each step in the process in an efficient way. The flexibility of the sandbox style board allows me to move things around as needed, without the restricted uses of other softwares, especially those native to operating systems (Word, Pages, etc.) Review collected by and hosted on G2.com.

VM
IT Administrative Support
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Lucid Visual Collaboration Suite?

The best thing I liked was the real-time collaboration while working on the Diagram. I used Lucidchart to create a Company's EER diagram for my Database class along with my teammate. The project was very bulky and kind of tough to work on. Lucid helped us tremendously by seamlessly integrating both users work and allowing a real-time collaboration which really helped speed up the project. I tried three different software for the same project, and I found Lucid to be the most useful because of this one standing-out seamless functionality. Review collected by and hosted on G2.com.

What do you dislike about Lucid Visual Collaboration Suite?

My project involved creating a EER diagram which required access to a lot of symbols, and visuals used in that particular space. I didn't find those symbols or signs in Lucid and so I had to manually create them again and again which was a bit time-consuming. There should exist a feature that allows to draw double lines with a small margin between the two. Also, I liked how it had the feature to make the lined dotted, solid, etc. However, EER diagram involves worked with entity boxes which sometimes need to double line crossed, I didn't find a double-lined rectangular box in Lucid for this purpose. Also, I couldn't get a double line triangular box which is used to represent a identifying relationship in an EER diagram. Review collected by and hosted on G2.com.

What problems is Lucid Visual Collaboration Suite solving and how is that benefiting you?

It is helping us create the Database org chart in a relatively short amount of time which is very helpful and cost-cutting as compared to other available options. Review collected by and hosted on G2.com.

BN
Software Solutions Architect
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Lucid Visual Collaboration Suite?

As an architect, I rely on Lucidchart almost daily for creating detailed floor plans and system diagrams that clients can actually understand. Lucidspark has transformed our design charrettes - we can capture ideas from engineers, contractors, and clients in one collaborative space. The ability to move seamlessly between conceptual sketching and technical documentation saves us valuable time during tight project deadlines. Dead simple to implement and super helpful customer support. Review collected by and hosted on G2.com.

What do you dislike about Lucid Visual Collaboration Suite?

The CAD integration could be stronger - we still have to recreate many elements rather than importing them directly. Large, detailed architectural diagrams sometimes lag during client presentations, which isn't ideal. The subscription cost adds up when equipping our entire design team, and some specialized architectural symbols and templates are still missing from the library. Review collected by and hosted on G2.com.

What problems is Lucid Visual Collaboration Suite solving and how is that benefiting you?

Lucid keeps our system architecture documentation current and accessible across our engineering teams. I use it to create clear microservice boundaries, data flow diagrams, and sequence models that developers actually reference—unlike static documents that quickly become outdated. During design discussions, we can immediately update diagrams as decisions are made, which has cut down on implementation misalignments and reduced our technical debt. Review collected by and hosted on G2.com.

AS
Revenue operations analyst
Online Media
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Lucid Visual Collaboration Suite?

Using Lucid is very easy and very user friendly, I used this to create a process flow and it turned out to be amazing and I have been pretty much using this tool post that, the tool has extreme features to design a process outflow and adjust the objects, arrows and keywords and it is easily shareable with your colleagues and friends, the integration was so easy that I had been able to finish a flowchart within a fraction of the time that I would take it creating on a word doc, the customer support team has been tremendously helpful on this product, plus you get a 1 month free trial use.

And Implementation of the tool is really awesome. as of now I think this is the best tool in this category available in the market. Review collected by and hosted on G2.com.

What do you dislike about Lucid Visual Collaboration Suite?

There are no such flaws that I came through, maybe If I use this more often, I may find anything but as of now there are no such flaws. Review collected by and hosted on G2.com.

What problems is Lucid Visual Collaboration Suite solving and how is that benefiting you?

It is solving time crisis, like I would have taken at least 2 hours to finish a flowchart but this tool has helped me save the time plus there is no mess or manual efforts required, everything is pretty much drag and drop. Review collected by and hosted on G2.com.

MS
Owner, President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Lucid Visual Collaboration Suite?

I've recently started using Lucid for my drawing and diagramming needs and have been extremely impressed. As someone new to this software, I found it incredibly intuitive and easy to learn. One of the biggest advantages I've experienced is its speed and responsiveness—unlike many other drawing tools that often lag or slow down, Lucid performs smoothly and reliably right within my web browser.

Lucid has significantly improved my workflow when creating detailed diagrams for residential new construction projects. It has streamlined collaboration with builders, architects, and clients, making communication clearer and more efficient. I'm genuinely thankful for how this software has simplified and enhanced my work. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about Lucid Visual Collaboration Suite?

Lack of icons and icon libraries. However, importing icons is extremely easy as I find them on the web. Review collected by and hosted on G2.com.

What problems is Lucid Visual Collaboration Suite solving and how is that benefiting you?

Giving homeowners the ability to see the future technology that is going to be integrated into the home. I'm able to use icons on their floorplans to give them a glimpse of the future technology going to be installed. Review collected by and hosted on G2.com.

KS
Founder &amp; CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Lucid Visual Collaboration Suite?

I like how seamless of an experience it provides to the user. The tools and the website are easy to navigate, even for those like myself who have little to no experience in using design tools. I think my favourite part is also the simple layout, despite all of the numerous features it provides to the user. Review collected by and hosted on G2.com.

What do you dislike about Lucid Visual Collaboration Suite?

There are no ai agents to help execute multiple tasks at once, this would enable things to get done quicker and with less "fiddling" by the user. Review collected by and hosted on G2.com.

What problems is Lucid Visual Collaboration Suite solving and how is that benefiting you?

I signed up for Lucid when i was brainstorming for my startup and needed to add a compelling diagram to my slide deck, but other apps that i had used were not able to provide me with what i needed, however i found Lucid and it fulfilled all of my expectations. I believe it is a good product in an over-crowded market, that allows users to seamlessly navigate and create what they need. Review collected by and hosted on G2.com.

MW
Engagement Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Lucid Visual Collaboration Suite?

It's easy and intuitive to use. There is not a long learning curve to gain competency and get value out of the tool. Review collected by and hosted on G2.com.

What do you dislike about Lucid Visual Collaboration Suite?

I don't know there is anything specific that I 'dislike'. One competitor, Miro, is the first one I used of the too so I have more familiarity there. Sometimes its hard to supplant the predecessor but I've not had any issues being able to get the same outcomes. Largely from a feature perspective, they are pretty analogous. Really I think it comes down to preference. Pepsi or Coke? Ford of Chevy? Apple or Andro....ok that one doesn't really work ha. Review collected by and hosted on G2.com.

What problems is Lucid Visual Collaboration Suite solving and how is that benefiting you?

I work to build out and map out complex solutions to business problems. Being able to mind dump quickly and draw correlations is critical to me. Review collected by and hosted on G2.com.