Listrak Reviews & Product Details - Page 5

I love the tools, and the analytics and testing options we have. Our account manager Jon has been incredibly helpful as well. We've had a few in the time we've been with Listrak, and with the previous ones I don't think it ever came up whether or not they had experience in our industry and it didn't seem like they knew for sure what to do with us, but with Jon, it's clear that he is and that's been of great assistance to us in planning strategies. Review collected by and hosted on G2.com.

There are occasionally issues with UI that crop up, which may be due to our browser but I've never been able to get a different result in others at regular resolution. If you shrink your screen to 90%, the missing buttons do appear. This caused a bit of confusion in some of the tools but I was at least able to get an explanation from our account manager at the time. Review collected by and hosted on G2.com.

- Our account manager: Andy Bergren

- User-friendly platform

~ Easy way to build emails

~ Navigation is pretty straight-forward

~Organized way to categorize messages

- Great hub for all of our analytics Review collected by and hosted on G2.com.

- Not being able to tell who of our email subscribers are also SMS subscribers

- LTK Support actually used to be super helpful but seems like lately are always directing us to our AM. This is more for chat than anything else.

- Not being able to drag and drop filters between filter groups

- Not being able to update a scheduled message into or out of time optimized sends Review collected by and hosted on G2.com.

Listrak, and my support team at Listrak, make it so easy to create, schedule, and adapt to our business' changing needs in the online marketplace. They're always available to answer questions, too! Review collected by and hosted on G2.com.

Some of the templating for emails could use updating to be more customizable. I still need to rely on my creative department more than I'd like for certain product spots and highlights. Review collected by and hosted on G2.com.

Listrak provides solid technology to bridge the entire e-commerce environment making it easy to segment to customers appropriately and send them relevant content. Review collected by and hosted on G2.com.

They are currently upgrading areas of the platform where some features are available, but others are only available in the legacy format. Review collected by and hosted on G2.com.

The service we have received from our account manager has been amazing and really helped transform our email/SMS program over the last year. Having a true partner is the best part of my experience with listrak. Review collected by and hosted on G2.com.

GXP lead times have been a struggle the last year or so, although they have drastically improved over the last few months. Review collected by and hosted on G2.com.

Our current Rep Jon is super helpful in giving advice on how we are performing in our area of sale and Marketing compared to others in our field, and changes we can make to help grow our business and produce sales. The easy of email creation is amazing. Even a non-graphic designer like myself can draft and send an email. Also, checking the message activity and results is super easy and helpful. Review collected by and hosted on G2.com.

When we started with Listrak, our rep was not very helpful. We have went through a couple reps now and since Jon has been assigned to us, we have had a much more enjoyable and useful experience with Listrak. Review collected by and hosted on G2.com.

Listrak has supported us in every aspect. Our Account Manager and Director have always been available, knowledgeable, supportive, and so much more! The platform is intuitive and provides many features, options, and metrics to track what's important to us. When support is needed, it is there! Anytime we have reached out with questions, we are met with quick responses and answers to all issues. Couldn't ask for a better partner! Review collected by and hosted on G2.com.

There isn't much to dislike about Listrak. If we had any complaint, it would be that sometimes the platform has glitches preventing us from navigating it. Review collected by and hosted on G2.com.

Listrak offers a full range of marketing tools that help make our business better. Everything from product recommendations to broadcast and trigger email campaigns and SMS solutions. Their technical support, account management, and implementation teams have always been spot-on as well. Review collected by and hosted on G2.com.

For a while I didn't like that everything was an a la carte style for features. Each time we wanted to add something, there was always a new charge. BUT they have changed their model a little bit now to sell your more of a package style. Review collected by and hosted on G2.com.

Beyond the platform being simple and easy to use, the team members from Listrak we partner with are absolute superstars! The platform is clear to use and very straightforward. If I ever have any issues, our reps are always there to jump on a call and help out, which is beyond valuable in any partner we use. Additionally, the team is always checking in on our goals to align and see how we can further leverage the capabilities of the platform to meet said goals. I have worked with listrak on two separate accounts and they have always been fantastic! Review collected by and hosted on G2.com.

The composer leaves much to be desired to help create emails that look beautiful on both desktop and mobile. It was built with desktop in mind first; however, most consumers now read email on mobile devices. Review collected by and hosted on G2.com.

Listrak is a versatile Email Client that provides fairly robust analytics reporting. This, along with quality customer service and great account management, makes Listrak the best ESP I've worked with in my 12+ years of email marketing. The ability to have both email and SMS in one place is very convenient. Review collected by and hosted on G2.com.

Unlike email, Listrak's SMS analytics reporting is not very robust. Although this is a newer area for Listrak, conversion tracking is completely lacking. It would be helpful to see crossover data between email and SMS customers even if the identifying data were restricted. Review collected by and hosted on G2.com.