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1,561 Keap Reviews
Overall Review Sentiment for Keap
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I love that my Sales Funnels and CRM are in the same place. Keap has allowed us to close more deals in less time. Review collected by and hosted on G2.com.
I don't love that I have to pay extra per user when that user is just an Admin who needs access and the occasional automated email sent to her. Review collected by and hosted on G2.com.
Ease of use to schedule appointments and keep track of customers.
Customer support is great. Chat Now feature is useful as is the Customer Community. Review collected by and hosted on G2.com.
The separation of the contact side (customer information, call logs, emails) and the opportunity side (sales pipeline). It makes searching and running reports choppy and adding steps to get all the information out of the system. Review collected by and hosted on G2.com.
The price, simple and clean user interface, and advanced automation. Plus, their customer service is almost always helpful. Review collected by and hosted on G2.com.
I wish it had more native integrations rather than relying on Zapier. There are also some basic things like finding all unsubscribed that has to be done in reports rather than in the groups. Review collected by and hosted on G2.com.
Keap works like magic to create automations. Review collected by and hosted on G2.com.
Contact list and their field details are not displayed in a way that you can easily sort them or view them in an excel like dashboard. Review collected by and hosted on G2.com.
I like how organized I can keep leads and email subscribers. Review collected by and hosted on G2.com.
The app doesn't have the full functionality as the desktop and it can be an inconvenience at times Review collected by and hosted on G2.com.
I love the campaign builder and the simplicity of arranging campaigns. Review collected by and hosted on G2.com.
The front dashboard is a bit clunky and the lack of ability to do more complex financial reports. Review collected by and hosted on G2.com.
We're able to do very custom and sofisticated automations, segment based on user behaviour, and nurture our subscribers through the entire customer journey.
Customer support is helpful, especially when I'm struggling to find a feature or function. Review collected by and hosted on G2.com.
Some of the reporting tools are limitted or tricky to use. Review collected by and hosted on G2.com.
The graphic pipeline design, the combination of contacts, tasks, and sales flow. Review collected by and hosted on G2.com.
Doesn't have some of the customization abilities we'd like, limited to one sales phone number when we have a team, completely organized around the individual contact which is not always helpful for organizational deals. Review collected by and hosted on G2.com.
