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1,561 Keap Reviews
Overall Review Sentiment for Keap
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I LOVE deal pipeline. Emails of course!! The invoices and checkout forms are also incredible. I love being able to have everything in one place. Review collected by and hosted on G2.com.
Nothing really. I love the software. Been a user for 8 years. Sure, there are things I'd like to change but overall, I feel like Keap is the only software that actually listens and improved based on customer data. Review collected by and hosted on G2.com.
I like the fact that Keap is available on all of my devices and I can very quickly access my calendar/availability realtime. Since using Keap, I have not missed meeting appointments and more prospects have reached out to me to schedule meetings. It has completely eliminated phone calls and emails back and forth tryiong to schedule meetings! Great time saver! Review collected by and hosted on G2.com.
Feature wise, I'd like more eblast capability. There are several steps involved and I'd like a simpler, drag and drop approach- I'm not strong in setting up sequences et cetera. I'd also like ALL of the emails on my server to be connected to specific Keap contacts. In the technical area, the only issue I have is the app doesn't format to landscape view on my tablet or cell phones - it's always in portrait view - not a major issue though! Review collected by and hosted on G2.com.

Helps me team Keap our leads and related program information all in one place in a functional and interactive manner. Review collected by and hosted on G2.com.
It has a lot of functions that take time to understand. My team was very hesitant to adopt it and took some time and much effort to understand its full potential. Review collected by and hosted on G2.com.
Like I stated, it has everything in one place which makes its easier to work with. Being a solopreneur, I find that I'm all over the place patchworking a ton of apps. Keap just made that life go away1 Review collected by and hosted on G2.com.
Like with everything, there is always a learning curve. So the learning curve has been challenging but that's part of growth. Review collected by and hosted on G2.com.
To me, the heart of Keap is the campaign builder. I'm a visual person, which is why it's perfect for me. Once you know Keap's crm, you can use Keap's campaign builder like visual Lego blocks to market to leads according to their individual behavior. Review collected by and hosted on G2.com.
It lacks basic math and date functionality. Review collected by and hosted on G2.com.


How easy it is to look up a client using their Name, email or phone number Review collected by and hosted on G2.com.
The system assigns each client an ID Number, but we can not use that ID Number for any other purpose ie, searching for the client's account. Review collected by and hosted on G2.com.
I am a small business owner, and Ana Barrios reached out to me when I needed someone the most. She went above and beyond to understand my needs and came up with a fantastic game plan to help my business get to the next level! She held me accountable for my actions and followed through on her promises. Review collected by and hosted on G2.com.
Nothing comes to mind. I am very pleased . Review collected by and hosted on G2.com.
You can do basically anything with infusionsoft Review collected by and hosted on G2.com.
I find that it frequently goes "down" and we aren't ever notified that there will be maintenance happening so it's just in the middle of my workday that it'll go down for an unknown period of time Review collected by and hosted on G2.com.

I've used several email systems Mailchimp, ActiveCampaign, Klaviyo and Keap is hands down the worst of them all. Compared to these other systems, there's not really anything I like about it. I have heard that Infusionsoft itself is good, powerful software - but the cut down version they call "Keap" is a big miss Review collected by and hosted on G2.com.
Let me be very clear about this. They say that there are no lock in contracts and it is month- to-month. But there is literally no "cancel" button in the dashboard. What they have is a "schedule a call to talk to us about cancelling" button. So I clicked this and then had to wait DAYS before somebody from Keap emailed me trying to convince me to stay with them. I told them that I didn't want a call but just wanted to cancel my contract before my next billing cycle (which was a week away). They told me that they couldn't cancel my next bill because I hadn't given them 10 days notice!!!
So BEWARE signing up to Keap, they make it REALLY hard to cancel and, if you are like me, you will get stuck with months of extra billing for a service you didn't want.
There is no excuse for a company to have this kind of unscrupulous cancellation policy these days. It reflects on the ethics and morals of the company. I do not support Keap in any way.
Not only is it the least intuitive, most clunky email system I've ever used (it just feels like a cut down version of their real product, Infusionsoft) but the company has no ethics. Review collected by and hosted on G2.com.