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1,561 Keap Reviews
Overall Review Sentiment for Keap
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The campaign builder is fantastic and constantly being updated and improved. Review collected by and hosted on G2.com.
Some of the "legacy" tech is outdated and I'd like to see removed and simplified. Review collected by and hosted on G2.com.
I can appreciate the convenience of having everything at my fingertips. New Leads, payments, reminders, and tasks are all conveniently on my dashboard, making the start of each day a breeze. Review collected by and hosted on G2.com.
It's a small inconvenience, but is definitely a dislike. When you pull up a clients order under the quick look tab, the balance shows up in red as unpaid even when the client is paid in full. That just means I have to open the full file and go into payments to make sure there isn't a balance. Review collected by and hosted on G2.com.
Keap is very helpful with the daily tasks and keeping track of contacts next steps. Notifications are very useful and monitoring outcomes of emails sent. Review collected by and hosted on G2.com.
It's too easy to accidentally create duplicate contacts. There should be a pop up with a warning notifying of duplicate accounts Review collected by and hosted on G2.com.
Keap is a centralized place for all my costumers information and it helps a lot with regular automated tasks. Review collected by and hosted on G2.com.
Only thing I wish it had is better foreign language configuration. Sometimes my Portuguese costumers get a few English words. Review collected by and hosted on G2.com.
I like the functionality of the software to cover account records, notes, tasks and marketing opportunities. The visual organization of daily tasks and dashboard function make my daily jobs focused and productive! Being able to send email campaigns, broadcasts and tag customer needs provide individual service to each person that comes to our website. Review collected by and hosted on G2.com.
I don't love the app, but the laptop/desktop version is amazing! Review collected by and hosted on G2.com.
We have had extensive training and support to set up our automations, and they're a great way to reach our clients and database. Review collected by and hosted on G2.com.
Even after paying substantially for training, it's complicated. So many features missing like ability to use emoji in message & subject line, and really get your communications reflecting your brand. We are paying a lot for KEAP monthly already, and them paying for extra add ons to external companies (such as gospiffy) to be able customise and brand certain aspects. Makes for an expensive monthly platform. Keap should provide much more in terms of personalisation for branding etc. Review collected by and hosted on G2.com.
The API lets me extend Infusionsoft to do things it couldn't possibly do for everyone. I have a LOT of API calls running to do many many things. I build a custom admin site to update contacts, tags etc without logging into Infusionsoft. It is my master CRM database which I sync to a local server for quicker access to the web server for my custom member's web site. Review collected by and hosted on G2.com.
The order forms are pretty weak. I use ThriveCart to add order bumps and a sales funnel with upsells and downsells. Review collected by and hosted on G2.com.
I love the email automation. Saves me HOURS each week. The Pipeline is where I live. Review collected by and hosted on G2.com.
I cant view Companies as well as I would like. Keap makes you use the customer instead of the company. My crew hates this, as the calendar scheduler populates with customers instead of Companies. The Dashboard needs some improvements, and some filtering improvements. Lots of drawbacks but lots of plus factors too. Worth it. Review collected by and hosted on G2.com.
The product has an easy-to-learn and use layout about it that makes navigation and task completion simple. The ablity to perform an email broadcase either ad hoc or as part of a campaign. Also like the ability to print labels for snail mail correspondence when email has not been authorized. Review collected by and hosted on G2.com.
When settings are made, you need to log out and login for them to take effect. Some of the security settings are not as intuitive as I would like them to be. Review collected by and hosted on G2.com.
