By Keap
Save to My Lists
Paid
Claimed
Optimized for quick response

Keap Reviews & Product Details - Page 36

Keap Overview

What is Keap?

Keap is a small business CRM and automation platform designed to grow your profitable business. With Keap, you'll easily capture, organize, track, and nurture all of your leads to increase sales and revenue. The Keap CRM has everything you need to automate your business: lead capture and management, sales automation, marketing automation, email automation and text marketing.

Keap Details
Product Website
Languages Supported
English
Show LessShow More
Product Description

Small business CRM, e-commerce, email and social marketing solution all in one place

How do you position yourself against your competitors?

Keap is the best value for a comprehensive CRM and business automation system, tailored to small businesses ready to scale to $1 million in revenue and beyond! While other competitors might hook you at a lower, entry level price, they inevitably slowly reveal you’ll have to pay more and more to get full use out of their platform.

Yet, Keap provides all of the features you’ll need from the start - our prices vary based upon the number of users and customer contacts. For a total of $4,488 for the year, you get the full capabilities of Keap: that’s just $249 per month for 2 users and up to 1,500 contacts, plus the required, one time implementation service of $1,500. We require the implementation services because we are serious automation for your serious business, and our implementation team ensures you get going and start getting value on day one.


Seller Details
Seller
Keap
Company Website
Year Founded
2001
HQ Location
Chandler, Arizona
Twitter
@KeapGrowing
33,756 Twitter followers
LinkedIn® Page
www.linkedin.com
377 employees on LinkedIn®
Phone
+1 (866) 800-0004
Description

Keap is a customer relationship management (CRM) platform designed for small businesses. It offers tools for marketing automation, sales pipeline management, and e-commerce, helping users streamline their processes and enhance customer engagement. Keap provides features like email marketing, appointment scheduling, invoicing, and reporting, all aimed at simplifying business operations and driving growth. Through its user-friendly interface, Keap empowers entrepreneurs to effectively manage their customer relationships and optimize their sales efforts.


JS
Overview Provided by:

Recent Keap Reviews

Nancy S.
NS
Nancy S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best Marketing Automation for events"
Keap provides a flexible and dynamic product that helps small businesses capitalize on marketing automation to remove the time-consuming tasks tha...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"love this crm"
easy to use and support is great. they always help
Anthony H.
AH
Anthony H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Keap is the central nervous system for my business"
Keap makes it easy for a professional services business to nurture and close. Additionally, it serves as my business line and aligns with what dist...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Keap Media

Keap Demo - Data all in one place
Manage all your contacts in one place, fully integrated with your sales and marketing automation, so you can get more done in less time.
Keap Demo - CRM
"- Never miss a new lead with automated lead capture - Easily tag and segment custom audiences - Trigger personalized follow-ups that convert more leads - Access your data at your desk and on your phone"
Keap Demo - Sales and Marketing Automations
Spend less time on repetitive tasks and more time doing what you love: Serving clients, growing your business, making a difference. Automate your sales and marketing processes with Easy Automations that can be deployed in minutes, and Advanced Automations to handle more complex processes.
Keap Demo - Email Marketing
Send emails people want to read with email marketing triggered by their behavior. By combining email with CRM and automation, you can send emails that go out at just the right time with the information that's relevant to your audience.
Keap Demo - Sales Pipeline
See the status of every deal in one place and boost sales team productivity with Keap's easy-to-use Sales Pipeline. Ideal for businesses with a consultative sales processes, Keap's pipeline plus powerful automations eliminate repetitive tasks so you can focus on selling.
Keap Demo - Try Keap
Make smart business decisions with insights from Keap's easy-to-use reporting tools. See your data in visual form so you can identify bottlenecks, opportunities, and what's working.
Play Keap Video

Official Downloads

Answer a few questions to help the Keap community
Have you used Keap before?
Yes

Video Reviews

1,561 Keap Reviews

4.2 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
1,561 Keap Reviews
4.2 out of 5
1,561 Keap Reviews
4.2 out of 5

Keap Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for KeapQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Giancarlo N.
GN
Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Keap?

What I like best about Keap is how it can automate so much of my small business. Unlike other software that forces you to adapt the software to your business, you adapt Keap to the uniqueness of your own business. Review collected by and hosted on G2.com.

What do you dislike about Keap?

Reporting could be better with Infusionsoft, but since it is open API and has a large open marketplace of apps you can easily find an app or export data to get the trend reports you are looking for. Review collected by and hosted on G2.com.

Recommendations to others considering Keap:

Study the company and people behind Keap. The quality of the product is an outcome of the culture. I looked at glassdoor.com and read the employee reviews. Keap's leadership cannot be anymore genuine and committed to wanting to serve entrepreneurs and small business. The resulting product and service is exceptional, and will remain exceptional if they maintain this focus. Their number one business performance metric is not financial - but a "word of mouth" score. This is the best litmus test. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

No prospect or cold lead is ever forgotten. All our clients are much more engaged with us and systematically refreshed of our value and solicited for referrals. Keap markets and runs our business while we sleep. We do easily 10x the follow-up we never did but that we always wanted to, in the fraction of the time it would have taken us to do it manually or with old CRM type systems. Review collected by and hosted on G2.com.

Liz L.
LL
Social Media Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Keap?

I have been using Infusionsoft for 8 years.I have worked with Benjamin on multiple occasions. His ability to put me at ease with his fun direction while using this software is truly appreciated. He is always helpful by offering solutions for me and my small business. I have confidence using it because their team is fully supportive. Review collected by and hosted on G2.com.

What do you dislike about Keap?

I don't like that I can't use Infusionsoft/Keap to solve all of my problems. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

I can easily communicate with my client's restaurant customers. We drive foot traffic into the physical locations with the offers that we automated through Keap. This software saves me tons of time and is effective. Review collected by and hosted on G2.com.

Lisa B.
LB
CEO, Coach ,and Digital Marketer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Keap?

I signed up DURING a launch and had no idea how to get started. I fast-tracked the training and my onboarding coach helped me set up my whole funnel sequence, which was super helpful in understanding how to use the software going forward. It worked like a charm! Everything went out when it was supposed to and my results were amazing! While I am just learning the TRUE power of Keap, I can't wait to explore what else is possible! Review collected by and hosted on G2.com.

What do you dislike about Keap?

Keap is not cheap! My initial reluctance was the investment. However, because I had the opportunity to see how powerful the software is during my launch, I can clearly see the value! You really do get what you pay for. Keap is an investment worth making if you are serious about email marketing, proper sequences, and powerful follow-up and sales systems! Review collected by and hosted on G2.com.

Recommendations to others considering Keap:

If you need a powerful CRM and marketing tool, that helps you stay organized and shows you where your money is, this is the right investment to make. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

My last launch before Keap, was very labor-intensive when setting up all of the emails that needed to go out, Keap makes this process easy once I understood how it worked. I plan to be creative in finding more uses for Keap. One of the features I like is the way it tracks where my money is! Review collected by and hosted on G2.com.

Response from Paige Clark of Keap

Hi! Thank you so much for taking the time to leave us a review. We're so glad that we are able to partner with you and your small business!

All the best,

Paige

Michael W.
MW
Freedom Within | Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Keap?

Ease of use and the quality of customer service Review collected by and hosted on G2.com.

What do you dislike about Keap?

I am finding it difficult to think of anything that I dislike about the service Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

My primary challenge is recruiting new customers for a very challenging product - the radical transformation of individual and collective consciousness in order for humanity to

- wake up and acknowledge the existential threat of rapid climate change if we continue as we are;

- come together unite as One;

- reverse, capture, and store carbon emissions;

- radically transform our individual and collective consciousness; and

- radically transform our lifestyles and our relationships with each other and with the planet. Review collected by and hosted on G2.com.

Response from Ava Wiebe of Keap

Hi Michael,

Thank you so much for taking the time to leave a review. I'm glad to hear that you find Keap easy to use and our customer service has been beneficial to you!

Angela D.
AD
Client Success Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Keap?

The marketing and workflow automation & lead scoring. Review collected by and hosted on G2.com.

What do you dislike about Keap?

Some searching functionality and some reporting aspects. Review collected by and hosted on G2.com.

Recommendations to others considering Keap:

Good for up to 75 users, the workflow and marketing automation are priceless when set up properly. Take your database strategy seriously and it will pay off! Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

Lead capture and follow up improved with this system and having targeted messages going out based on interests and purchases. Organization of data. Web forms online integrate. And reporting to see metrics in business. Review collected by and hosted on G2.com.

Mark B.
MB
Cyber Security Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Keap?

Its so robust. So much better than what I was using. Review collected by and hosted on G2.com.

What do you dislike about Keap?

It is expensive, but I think it will show a good ROI. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

I am managing all of our marketing through Keap. Review collected by and hosted on G2.com.

Daniel R.
DR
Sales Account Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Keap?

The ability to create an "if this, then that" sales flow. Allows me to stay in touch with potential customers by enabling automatic email flows and follow-up capabilities. Review collected by and hosted on G2.com.

What do you dislike about Keap?

I'm not too fond of the program's complexity. I needed to get training to understand how the processes and systems worked. Once I understood the process, I was delighted. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

I am solving the problem of automated follow-up and customer retention through automatic emails. It's allowing me to focus on low-hanging fruit by capturing my whole audience through email campaigns. Review collected by and hosted on G2.com.

Shoan S.
SS
Data Architect
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Keap?

I like that Keap is extremely easy to use and that most businesses owners that take the time to implement begin to grow their business immediately. It is like turning on a faucet of money. Review collected by and hosted on G2.com.

What do you dislike about Keap?

There is a slight learning curve, however, Keap has FREE phone support unlike 97% of its competition. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

I had my very first live event in a town that I had lived in for less than a week. Using Keap I was able to fill the room with 45 businesses owners. Not only did I make a bunch of new friends, acquaintance,s and prospects. I got a client! Review collected by and hosted on G2.com.

Max F.
MF
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Keap?

Keap's customer service has been outstanding. Additionally, even though we are probably using 50-60% of its capabilities, Keap saves us $10,000s/year in administrative and marketing costs while removing much of the human error from repeat processes that can be automated. Review collected by and hosted on G2.com.

What do you dislike about Keap?

While they have made upgrades in the UX, the design is clunky (for example, emails and contact records) and the speed of the site is slower than we desire. It has also been difficult for our data analytics vendor to extract analytics data. Review collected by and hosted on G2.com.

Recommendations to others considering Keap:

Keap (or any CRM with marketing/administrative automation) is going to require intense concentration at first and dedication to its long-term use. Unless you are a coder or polymath, you are not going to understand it immediately. Keap's training and customer service are very good. Rely on them at first. Once your campaigns get humming you will be absolutely 100% happy to did it. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

8 years ago I started with the end in mind. When I started my business, I intentionally went with Keap because I knew that if I handled all of the administrative functions standard in our business (M&A, so for example, getting NDAs signed), I would burn out and never be able to grow. Keap has allowed us to scale from $350,000 in sales to $3,650,000 last year and likely closer to $4.5MM this year.

In short, we started by automating administrative functions like reminders to sign NDAs and reminders to our team to follow up with buyers. We then extended it to our marketing campaigns by building drip marketing sequences to stay in front of prospects. We have thoroughly enjoyed being able to integrate Zapier / Slydial to leave automatic voicemails for buyers and prospects.

We are continuously learning new ways to utilize Keap and overall we are very pleased. Review collected by and hosted on G2.com.

Response from Paige Clark of Keap

Thank you for taking the time to leave us a review. We love your valuable feedback and are thrilled that Keap has been able to help you grow your small business.

All the best,

Paige

Verified User in Online Media
AO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Keap?

I like how quick it is to get an easy automation up and running. Literally just a few clicks, copy and paste your emails, and you're good to go. Review collected by and hosted on G2.com.

What do you dislike about Keap?

There's no easy or obvious way to see open and click through rates for easy automations, or to compare open rates across different broadcasts, or even just export this analytics data so that it could be analyzed elsewhere. Review collected by and hosted on G2.com.

Recommendations to others considering Keap:

If all you need is basic email automation, this platform might be a bit too expensive for your needs, but with the right training it seems like it pays off with all of the advanced stuff you can do with Keap. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

Email automation to sell online courses. We have implemented the automation and had sales as a direct result. Review collected by and hosted on G2.com.