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4.2 out of 5 stars
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Keap Reviews & Product Details - Page 32

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Keap Overview

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What is Keap?

Keap is a small business CRM and automation platform designed to grow your profitable business. With Keap, you'll easily capture, organize, track, and nurture all of your leads to increase sales and revenue. The Keap CRM has everything you need to automate your business: lead capture and management, sales automation, marketing automation, email automation and text marketing.

Keap Details
Product Website
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Languages Supported
English
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Product Description

Small business CRM, e-commerce, email and social marketing solution all in one place

How do you position yourself against your competitors?

Keap is the best value for a comprehensive CRM and business automation system, tailored to small businesses ready to scale to $1 million in revenue and beyond! While other competitors might hook you at a lower, entry level price, they inevitably slowly reveal you’ll have to pay more and more to get full use out of their platform.

Yet, Keap provides all of the features you’ll need from the start - our prices vary based upon the number of users and customer contacts. For a total of $4,488 for the year, you get the full capabilities of Keap: that’s just $249 per month for 2 users and up to 1,500 contacts, plus the required, one time implementation service of $1,500. We require the implementation services because we are serious automation for your serious business, and our implementation team ensures you get going and start getting value on day one.

Seller Details
Seller
Keap
Company Website
Year Founded
2001
HQ Location
Chandler, Arizona
Twitter
@KeapGrowing
33,756 Twitter followers
LinkedIn® Page
www.linkedin.com
377 employees on LinkedIn®
Phone
+1 (866) 800-0004
Description

Keap is a customer relationship management (CRM) platform designed for small businesses. It offers tools for marketing automation, sales pipeline management, and e-commerce, helping users streamline their processes and enhance customer engagement. Keap provides features like email marketing, appointment scheduling, invoicing, and reporting, all aimed at simplifying business operations and driving growth. Through its user-friendly interface, Keap empowers entrepreneurs to effectively manage their customer relationships and optimize their sales efforts.

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Overview Provided by:
Jill Shaw

Recent Keap Reviews

Nancy S.
NS
Nancy S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best Marketing Automation for events"
Keap provides a flexible and dynamic product that helps small businesses capitalize on marketing automation to remove the time-consuming tasks tha...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"love this crm"
easy to use and support is great. they always help
Read more
Anthony H.
AH
Anthony H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Keap is the central nervous system for my business"
Keap makes it easy for a professional services business to nurture and close. Additionally, it serves as my business line and aligns with what dist...
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Keap Pricing

Ignite
Starting at $249.00
1500 Contacts Per Month
Grow
Starting at $329.00
2500 Contacts Per Month
Scale
Starting at $499.00
5000 Contacts Per Month
See all 3 Keap pricing levels
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Keap Media

Keap Demo - Data all in one place
Manage all your contacts in one place, fully integrated with your sales and marketing automation, so you can get more done in less time.
Keap Demo - CRM
"- Never miss a new lead with automated lead capture - Easily tag and segment custom audiences - Trigger personalized follow-ups that convert more leads - Access your data at your desk and on your phone"
Keap Demo - Sales and Marketing Automations
Spend less time on repetitive tasks and more time doing what you love: Serving clients, growing your business, making a difference. Automate your sales and marketing processes with Easy Automations that can be deployed in minutes, and Advanced Automations to handle more complex processes.
Keap Demo - Email Marketing
Send emails people want to read with email marketing triggered by their behavior. By combining email with CRM and automation, you can send emails that go out at just the right time with the information that's relevant to your audience.
Keap Demo - Sales Pipeline
See the status of every deal in one place and boost sales team productivity with Keap's easy-to-use Sales Pipeline. Ideal for businesses with a consultative sales processes, Keap's pipeline plus powerful automations eliminate repetitive tasks so you can focus on selling.
Keap Demo - Try Keap
Make smart business decisions with insights from Keap's easy-to-use reporting tools. See your data in visual form so you can identify bottlenecks, opportunities, and what's working.
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4.2 out of 5
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1,561 Keap Reviews
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Keap Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for KeapQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Jessi D.
JD
Self Proprietor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Keap?

Money management! Its fully-functional billing system allows customers to pay with cards or PayPal. By using payment forms, you can embed the form on your website to make it easy for people to do business with you. Review collected by and hosted on G2.com.

What do you dislike about Keap?

It can take some time to learn how to build and utilize successful campaigns, so I guess I would say just the learning curve of everything this has to offer. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

Keeping customers informed is the main. The analytical information Keap provides about the customer helps tailor triggered campaigns to help you utilize your sales pipeline efficiently. Review collected by and hosted on G2.com.

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Response from Paige Clark of Keap
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Jessi, thank you for sharing your 5-star experience! We are so excited to have you as part of the Keap family and be a part of your business growth.

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MG
Project Administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Keap?

As a new user, I am learning how to use the platform. Keap offers multiple approaches to learning, including open office hours. Review collected by and hosted on G2.com.

What do you dislike about Keap?

I haven't used another CRM so I am not sure how to compare. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

Keeping up with referrals, potential clients, purchases, invoicing etc. Review collected by and hosted on G2.com.

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Response from Ava Wiebe of Keap
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Hi Molly,

Thank you for leaving a review! We're glad to hear our educational offerings are helping you learn the Keap platform!

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Michelle B.
MB
CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Keap?

That #keap does all the repetitive tasks so I don't have to Review collected by and hosted on G2.com.

What do you dislike about Keap?

That I didn't start using #keap sooner!! Review collected by and hosted on G2.com.

Recommendations to others considering Keap:

If you're on the fence about committing to the monthly costs of using a CRM to manage your business stop for a minute and calculate how much time you could save by eliminating tasks like invoicing, follow-up emails, `newsletters. Now multiply that # by your hourly rate, it should be pretty obvious that not using a CRM is actually costing you MORE. Imagine where you'd be if you used those same hours to work with paying clients or create more content!! Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

keap is like having a 2nd and 3rd employee. I don't have to do all the tedius jobs of tracking and managing clients because #virtualworkwife used #keap to automate my business. I have more time with clients now, I do less of the things I don't like doing, and have more time to be creative Review collected by and hosted on G2.com.

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Cezar A.
CA
Programmer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Keap?

Nothing about it. We have a client that just stopped using it since it keeps breaking their checkout page (using WordPress + WooCommerce). Review collected by and hosted on G2.com.

What do you dislike about Keap?

Everything about this software. It takes control of basic functionalities that WooCommerce already has and put everything in it, but you don't need it. Review collected by and hosted on G2.com.

Recommendations to others considering Keap:

If you have a Wordpress website with WooCommerce you don't need Keap. We can play around with features that are not in WooCommerce already. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

I don't see this software as solving anything if you have a WordPress website + WooCommerce. You don't need it. WooCommerce can do everything they do, and if you need to send emails, you can also do that using Mailchimp. Review collected by and hosted on G2.com.

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Samantha B.
SB
Founder & CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Keap?

Like a lot of highly creative people, I am usually going in 15 different directions at once. Keap gives my business the STRUCTURE that it needs to succeed. The automated campaigns are the bomb. I love them most for Marketing and Sales, but also for content delivery. (Like, "Hey, our call is today!" email, then the next day, "Here's the recording for you," etc) My customers feel so loved and cared for. It's so great to be able to set up my emails in advance, and know that my clients are getting what they need, when they need it. Review collected by and hosted on G2.com.

What do you dislike about Keap?

I use Keap Max Classic, which is the Lamborghini of email marketing, in that it is immensely powerful and infinitely customizable. I've heard that sometimes people feel overwhelmed by all the choices and power and don't know where to start. But hey, I don't use all the things my MacBook can do, either, right? As a not-very-techy person, I can tell you that starting slow and simple works just fine, and then you can always make things more complex as you grow. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

Having Keap is like having the world's most on-the-ball executive assistant, because it automatically sends appointment reminders, follows up on failed credit cards, welcomes new clients and helps me stay in touch with former clients and prospects.

And it's the last one - staying in touch with former clients and nurturing prospects until they are ready to buy - that has really transformed my business. How many times does someone hand you their card and say, "I'm interested in your work. Please stay in touch." And then you don't follow up right away....and then you worry that it's been too long....and then you can't figure out what to say.... and between one thing and another, you have let that prospect slide away, and that business card just sits in a pile on your desk, mocking you. Ammiright?

Keap solves that problem 100%. Sometimes I have people enroll in my classes that have been on my list for nearly TEN YEARS. But because I stay in contact with them via Keap, they stay warm until they are ready to buy. Review collected by and hosted on G2.com.

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Kunal R.
KR
Senior Project Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Keap?

Keap is the best solution for automated marketing. It makes the email marketing process hassle-free. Its analytics provides data in real-time. The best thing I liked is its email segmentation. It helps me to target the right user in different campaigns. Review collected by and hosted on G2.com.

What do you dislike about Keap?

Sometimes its email gets wrongly flagged and drops into clients' spam folders. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

With less headcount, we have been able to achieve the marketing target using Keap. It's automated emailing helped us to approach potential clients with less effort. Also, Its robust analytics provides detailed reports and makes it easy for me to analyze the performance. Review collected by and hosted on G2.com.

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Response from Paige Clark of Keap
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Hi Kunal! Thank you so much for sharing your experience with Keap. We love being one of the tools you can use to grow your business and eliminate chaos.

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Brian C.
BC
Consultant, Business Development Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Keap?

Powerful CRM. I like the way the fields work. Review collected by and hosted on G2.com.

What do you dislike about Keap?

I have encountered at least three things I wanted to do in Keap that it doesn't have features implemented for. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

It is our CRM and is used by our sales team. It is good for tracking and forecasting revenue. We are more productive. Review collected by and hosted on G2.com.

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Response from Paige Clark of Keap
Editedit

Hi Brian! Thank you for taking the time to leave your valuable feedback. I have passed along your concerns to your success manager, and they will be reaching out to you to discuss. Please let us know if there is anything else we can do to make your experience, 5-stars.

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Sharon H.
SH
Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Keap?

They are constantly updating the features of the software and their tech support is amazing. Review collected by and hosted on G2.com.

What do you dislike about Keap?

Not much that I dislike. No software is perfect but Keap strives to fix any issues quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Keap:

If you want an all in one solution for your marketing automation, this tool is the one to use! Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

I use Keap for my CRM, email marketing and shopping cart. I love how it combines it all together for one solution. It saves me so much time too! Review collected by and hosted on G2.com.

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DANIELLE S.
DS
Office Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Keap?

The ease of grouping contacts into specific categories is excellent! We can create mass emails to market our current endeavors and navigate whether our contacts wish to continue receiving our marketing pieces. The broadcast application is a great way to jazz up our emails as well. Review collected by and hosted on G2.com.

What do you dislike about Keap?

I wish we could add more contact types, with only three options available: LEAD, CLIENT, OTHER--we cannot categorize to the extent we would like. Review collected by and hosted on G2.com.

Recommendations to others considering Keap:

If you are not using a CRM but are looking to get something cost-efficient and easy to use: Choose KEAP. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

Having all our contacts in one place is great for all employees who wish to have the resources at their fingertips. Setting up all contacts was a bit extensive, but having them categorized and grouped is definitely a better way to go about marketing than we had done in the past. Review collected by and hosted on G2.com.

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MS
Outreach Coordinator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Keap?

I like the customization of the software. Review collected by and hosted on G2.com.

What do you dislike about Keap?

The complexity of the software....it has a steep learning curve. Review collected by and hosted on G2.com.

What problems is Keap solving and how is that benefiting you?

I am helping our "refill" and complaince part of our business. Keap allows me to keep giving the patient information to stay motivated. Review collected by and hosted on G2.com.

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Response from Ava Wiebe of Keap
Editedit

Hi Marian,

Thank you so much for leaving a review. We're glad to hear that you find Keap customizable and beneficial to maintaining relationships with your patients.

I encourage you to check out our different resources to help you get acclimated with the Keap software. You can find articles here that will teach you how to utilize different features https://help.keap.com/help.

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