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1,561 Keap Reviews
Overall Review Sentiment for Keap
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As a new user/organization, attending Ikon was very helpful in getting me up to speed on the possibilities of Keap. We have an API that creates contacts through our donor giving platform and we do email and text campaigns to our donors, so learning about the new text product and being able to be a part of the pilot is great for us. I'm looking forward to the new landing page builder too! Review collected by and hosted on G2.com.
The landing page text tool covers the letters as you type, so a new builder will be great. The contact search doesn't always return all of the information and it is frustrating at times. Also, I would love some configuration in labels as they are not descriptive of our business. It seems like a relatively easy option, but it's not on the road map. Review collected by and hosted on G2.com.
I love the email builder/broadcasts! Easy to use and make well-designed templates that look good. Aggressive spam detector (a blessing and a curse in one). Advanced, sophisticated targeting options. Review collected by and hosted on G2.com.
The spam detector in the email can be helpful and annoying. It works but when you're an IT/MSP company warning your clients about phishing and malware, lots of alerts about our emails getting flagged for spam can get frustrating. Also, there's been an email deliverability issue to Yahoo and Aol accounts. Keap support is working on a fix, but this is something we actively have to work around. So the email works but only to certain domains, at least as of November 2021. Also dislike the complicated admin back end - granting permissions to users is a real minefield and tough to navigate. Review collected by and hosted on G2.com.
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Been with this very successful and fancy email blast software platform since 2015 when it was Infusionsoft, noticing that in comparison to others, I was able to more specifically tag my event guest attendees, plus connect "middle-men registration programs" like Zapier more easily, and just love the landing page templates offered! Simple plus with real, live coaches and people to propel your success as a business owner or individual looking to stay connected and thrive. Thanks for all you do, KEAP! BIG loves you! Review collected by and hosted on G2.com.
I feel it's too Quick for account deactivations and inability to access to be due to 15 days of passed payment, but a business has to run somehow, so I get it. Review collected by and hosted on G2.com.
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I honestly do not have a lot about this platform that I like. It is very clunkly and does not feel clean to use. I guess the reporting is okay and can be very detailled Review collected by and hosted on G2.com.
It is not very user friendly, it feels outdated and the automations are very diffficult and clunky to understand. The learning curve for new employees have been very slow Review collected by and hosted on G2.com.
It's powerful but simple. I use in small business about $100k, medium business about $15M and large business about $100M. I'm loving the new Keap Pro UX. Designed for small business owners. Review collected by and hosted on G2.com.
I'd like some of the robustness of Infusionsoft back in the new keap product. and get your deliverability to @yahoo ESPs fixed. Review collected by and hosted on G2.com.
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Keap is easy to setup. We have been using a lot of CRM, but the value / price ratio, was always an issue. Keap is the easiest CRM that we ever use and the automation process for marketing just works. We actually receive an offer without even asking to commit and by far this is the best deal at a great price on the web. You should definetly give it a try, Review collected by and hosted on G2.com.
It should have a Drift like ChatBot for webpages to be just perfect. Review collected by and hosted on G2.com.
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Keap is not only easy to use, but It is also easy on the eyes, and everything is at your fingertips. Scheduling appointments with clients is simple,, sending quotes, invoices and keeping track of follow-up calls or emails is no longer a problem because all of the reminders and notifications are right in front of me! The ability to automate everything that would typically take hours.. actually cuts your time in half. My clients love how my customer service and organization have improved since i started wit h Keap. Oh and the marketing email design feature is fantastic. I can't even begin to describe everything that I like about it.
The ability for clients to pay via credit card or Paypal makes it easier to keep track of finances. It also integrates with Quickbooks, Hellosign, Docusign, and many more applications to help you run your business more efficiently... RAVING FAN!! Review collected by and hosted on G2.com.
I honestly don't dislike anything about the platform.. Its just fantastic!! Review collected by and hosted on G2.com.
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It is exceptionally vigorous and has a component for pretty much everything a private venture needs. I love the wonderful way simple it is to give subsidiaries all that they need in one spot to be effective. Review collected by and hosted on G2.com.
It requires some investment to set up and figure out how to utilize, yet it merits the work. In any case, if you can move beyond that, it will save you time and increment your benefits over the long haul. Review collected by and hosted on G2.com.