Keap Reviews & Product Details - Page 19

It is a complete platform for everything you need. It has a scheduling feature that does help with the lead capture process. The landing pages are very nice looking, and I love the old email builder. I didn't stay long enough to see the new email builder though, only the Beta. It was tough to set up the whole system at first, but once done I didn't really spend much time on it every day. I could rely on it to work seamlessly. Review collected by and hosted on G2.com.

Sometimes it just seems too much. The platform can be overwhelming. If one has no experience with this kind of platform before one needs the training they offer. I was lucky to get the training with my subscription, but I understand most people have to pay for the training to be able to use Keap properly. And it can be costly for small operators like me. Review collected by and hosted on G2.com.

I have been using Keap (InfusionSoft) for over ten years.

Keap does it all. Automation is critical when running a successful business! Keap allows you to create marketing campaigns that you can use over and over for multiple customers.

It also allows for tracking. You can see where your lead came in from, how they got there, and what is the next step to close the deal.

Not only do you have a fantastic software, but the support behind the software is just as outstanding. There is ALWAYS someone who is there to answer your questions either on chat or a phone call away. Every person I've ever talked to with Keap is friendly and has the knowledge to help you resolve any confusion you might have. Review collected by and hosted on G2.com.

Learning the ins and outs of the system can be confusing in the beginning. Especially creating a campaign. Review collected by and hosted on G2.com.

What I like best about Keap is that it is a fully integrated CRM, ecommerce, and marketing suite. I can design a customer journey, create a marketing funnel, and track the progress of prospects through their entry as fully qualified customers and later into well-invested clients. Review collected by and hosted on G2.com.

In my experience, the customer support is almost always quick to respond, but the first-tier techs too often have difficulties grasping the nuances of the Keap app. It can be frustrating when the tech is tunnel visioned on a solution that isn't actually a solution for the specific problem. Review collected by and hosted on G2.com.

I enjoy how simple it is to use. Working with the Keap partnership that was a good fit for my company has assisted me in generating leads and converting them into customers. I can also track everything in one location. I especially appreciate the ability to schedule emails in advance. Keeping my consumers informed is crucial for my firm, as it enables us to provide an enhanced level of customer care. Review collected by and hosted on G2.com.

Campaign and landing page builders are occasionally slow to load. As the amount of landing page items increases, the page begins to lag. These items require improvement. Review collected by and hosted on G2.com.

Keap has an easy-to-use campaign builder if you are at all familiar with campaign builders. The features are plenty if you are a small to medium-sized business. Review collected by and hosted on G2.com.

Keap clearly does not have an organized rollout strategy and it shows in their products. Errors, workarounds and glitches can be a major headache. When they happen, you can't count on their support staff to know how to fix the problems and the Facebook group may be a hit or miss as well. Review collected by and hosted on G2.com.

It's a very powerful tool. The campaign builder, though overwhelming at first, is very powerful with lots of customization options. It's much less expensive than other CRMs/campaign planners we've considered. Also highly recommend joining the Keap users group on Facebook for the quickest access to support. Review collected by and hosted on G2.com.

Keap is very hard to learn how to use, and practically guarantees the need to pay for training on how to use it. The support has also gotten less responsive/worse over time, should you need them. Review collected by and hosted on G2.com.

KEAP helps me automate businesses for my clients. I can capture leads with multiple opt ins create products and automate product delivery and email delivery for campaigns. The referral partner feature lets you automate the referral process. Review collected by and hosted on G2.com.

KEAP will at times make a contact as opted out if it does not appear engaged which is not always desired Review collected by and hosted on G2.com.

I like the robustness of the platform. The campaign builder makes it easy to cover all the bases in my business. I can set up operational & fulfillment automation along with the sales & marketing ones. Review collected by and hosted on G2.com.

Setting up campaigns is complex. There are a lot of parts that need to be created/set up which complicates things if things need to be updated. It would be nice to have a report that shows what campaign elements are in each campaign. Review collected by and hosted on G2.com.

Keap has been essential in creating a process for me to follow when adding new prospects and clients to the CRM. The platform has also been very easy to navigate. Review collected by and hosted on G2.com.

The invoicing system is very difficult to use both on the frontend and backend. Creating invoices with any kind of complexity is not available. Having open tracking tags on single-use emails would be nice and the app has very limited functionality. Review collected by and hosted on G2.com.

I liked most the campaign builder. You could build out really sophsticated and automated email campaigns. Review collected by and hosted on G2.com.

I didn't like the analytics as much. It was pretty basic and didn't offer a lot of insight. We had to pair Keap's reports with third party email reports that we either manually created or was from other analytics platforms. Review collected by and hosted on G2.com.