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1,561 Keap Reviews
Overall Review Sentiment for Keap
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The most helpful aspect of Keap is the ability to set up campaigns with tags and triggers and then sync to FYF dialer to be able to call text and email quite quickly. Review collected by and hosted on G2.com.
Honestly, I am still not super well versed in the back end of Keap but what I know that is frustrating is when we get emails blocked despite all efforts to eliminate spam triggers. Review collected by and hosted on G2.com.
The vast number of integrations with other solutions makes Keap an excellent resource for creative campaigns and business solutions. From lead management to email campaigns, to VOIP and Gmail integrations, Keap covers all of our specific needs and makes it easy to integrate beyond those immediate needs when necessary. Review collected by and hosted on G2.com.
There isn't really anything that I dislike, however it would be a time saver to be able to import multiple emails into a campaign rather than building each email individually, and for basic users that require only access to contact records, a simpler contact view would be nice to see. I think there is a very nice basic view availabe to lower level Keap users, but for those users that require all the bells and whistles available within the Keap/Infusionsoft solution, the basic user view is not available. Review collected by and hosted on G2.com.
easy portal to use. Good for mass custom emailing as different people to track open/click rates. Review collected by and hosted on G2.com.
How it can come across to some people. The email looks more like a marketing email/newsletter than a real email from Outlook. Review collected by and hosted on G2.com.
The ability to create almost endless automation of emails and other business tasks is incredible.
For me what was overwhelming was where to start, but thanks to the community and the availability of endless examples and articles I could quickly figure out where to focus my efforts.
For anyone starting with Keap, I highly recommend doing one of the Keap Academy workshops to get you going! Review collected by and hosted on G2.com.
The only thing that I have struggled with so far is that the double opt-in email is not very customisable and therefore I struggled to implement it into my workflow but that's where the community came in and helped with suggestions. Review collected by and hosted on G2.com.
Keap is wonderful because it consolidated so many different applications for me. Now I have them all in one place with only one learning curve. It actually also came out cheaper for me than all my other software combined. Review collected by and hosted on G2.com.
Learning the automations is definitely a learning curve. Trying to understand how everything works together and how to set it up has been a challenge. But Keap also has a wonderful training site that you get access too and they are constantly putting on webinars and trainings to help all of us get a better grasp on how to use it best. Review collected by and hosted on G2.com.
As a web app, iterations are generally fairly regular. Automation options are fairly plentiful and can be shared amongst users of the platform. Good support community, with staff there to answers questions and take action as needed. Review collected by and hosted on G2.com.
Some functionaility missing between versions of the app, classic/Pro/Max/Max Classic, etc. Some basic functions missing like emoji in email, importing data can be problematic, managing mailing list subscriptions/unsubs is clunky at best, business card reader on iOS app is inaccurate. Zapier integration can be challenging, both when using Keap as a trigger and sending data to Keap via Zapier. Review collected by and hosted on G2.com.
The automation of all of the different products & Services needed to run a small business.
CRM, phone number and text in the app or desktop, email, scheduling, quotes, invoices, estorefront, Payment Gateway, the complete A2Z for a local business. Review collected by and hosted on G2.com.
That's the thing over the four years, I have seen them fill the gaps in their software and become the complete solution for local businesses. Review collected by and hosted on G2.com.
Has a lot of useful features and it integrates with just about everything. Review collected by and hosted on G2.com.
Customer support hasn't been the best and they don't update it as often as one would expect for the price. Review collected by and hosted on G2.com.
The things we can do with automation have proven to be invaluable to our business. There are features that I don't know any other way to get access to other than with Keap. Review collected by and hosted on G2.com.
It takes a long time to learn the software and get it to do what you intend for it to do. There have been deliverability issues. There are continuous streams of new issues that come up which they need to fix, and the time delay in getting some of these things resolved is surprisingly long. Review collected by and hosted on G2.com.
