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1,561 Keap Reviews
Overall Review Sentiment for Keap
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CRM and marketing tools combined in a very economical package. Easy to learn, use, and their support team is phenomenal! Review collected by and hosted on G2.com.
The choice of quote and invoice forms are limited. Review collected by and hosted on G2.com.
I can't say there was anything I liked about keap. All i was able to do was import my client list. Everything else was very confusing. Review collected by and hosted on G2.com.
Extremely difficult to use. Does not offer any free onboarding. Onboarding is through 3rd parties and is extremely expensive. When you add a phone number it comes up as spam to your customers. When asked for help was sent videos and articles that again don't make it easy for busy small businesses. Poor customer service. I emailed and called for 2 months before I could get anyone on the phone. The when I ask to cancel and atleast get the 2 months I was trying to get ahold of someone to understand my options, they would not refund, account manager was rude with lots of sighing and frustration, and was given very poor options. Review collected by and hosted on G2.com.
Drip campaigns open rate and click rate is good. Email hygiene checklist is quite comprehensive Review collected by and hosted on G2.com.
They can improve on UI UX and try to make it more user friendly Review collected by and hosted on G2.com.
There are likely many ways to report different areas of Keap, and the most profitable ones can be highly customized with the totality of custom fields, stored and used repeatedly. Some documents wish they had more abilities resembling the primary ones, however, for the most part it works very well. It requires a learning decline to be able to do it successfully, however, it is very powerful if you know how to use it. Encompassing far beyond remedies for cheaper email campaigns. Plots within communication accounts can be generated and mixed with several different instruments. Review collected by and hosted on G2.com.
It is complicated to observe the historical record of transformations in company documents, contact documents, subscriptions, etc. This is not uncommon, however, sometimes it is necessary to see who modified a configuration or subscription and it cannot be found within Keap. Some documents lack the ability to be combined with custom fields and other search parameters, this makes workarounds necessary, such as tagging the results of one report in a different report and having them restricted. Review collected by and hosted on G2.com.
I love KEAP's ability to store my customers' data, such as service history, billing information, note details, and contact information, in a secure and centralized location. It has allowed us to make a smooth transition away from paper files while still having easy access to all relevant customer information. I especially appreciate the ability to track conversations via SMS without needing my phone; it keeps everything secure, but also readily available for reference when needed. Review collected by and hosted on G2.com.
I am not completely satisfied with Keap, despite their investment in providing extensive training. There is a steep learning curve and many features are still inaccessible, such as the use of emoticons or proper customization to reflect my brand's tone. In addition, they charge a high monthly fee, yet we have to pay extra for add-ons from other companies like gospiffy to properly personalize and create branding elements within KEAP. Review collected by and hosted on G2.com.
Their support service is super quick and helpful. Innovations and improvements are great. Still need to explore integrations. Review collected by and hosted on G2.com.
very complicated - hard to get answers and resources on your own. simple things seem overly complicated to do. not very user friendly but it's getting better i think. Review collected by and hosted on G2.com.
24 hour serivice.
other then that I can NOT say antthing good aboout them !! Review collected by and hosted on G2.com.
They DO NOT stand by there product! They are VERY expensive!! When the product does NOT work for you there is NO way to get your money back. Review collected by and hosted on G2.com.
Keap is a very complete tool, I have been using it since 2015 and it has become the heart of our operations, it facilitates marketing strategies, it also helps with the monitoring and management of our clients' accounts.
They are constantly innovating and generating new tools to make our work easier Review collected by and hosted on G2.com.
The Landing Page Builder. I got used to using another solution and I find that builder a bit limited. They can improve it with the new technologies that have been emerging Review collected by and hosted on G2.com.
