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1,561 Keap Reviews
Overall Review Sentiment for Keap
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All the automation options. It's great to set a system up and then have it serve you for months or years. Review collected by and hosted on G2.com.
There are some small features that I think are missing, or wish were different but ALL softwares include those. Review collected by and hosted on G2.com.
Integration of my CRM and email newsletter publication platform. Review collected by and hosted on G2.com.
The security requirements for logging in sometimes make it seem like I am spending more time trying to access the program than actually using the program. Review collected by and hosted on G2.com.
For the past four years, we have utilized Keap for our needs. Although the initial learning process was challenging, the support team was readily available with US-based assistance, just a phone call away. We were able to connect with a tech representative in under a minute, and all members of the support team were polite, understanding, well-informed, and proficient in their comprehension of the product. Review collected by and hosted on G2.com.
It took me some time to get the hang of things, but I was grateful for the support that was available during regular business hours. Unfortunately, the chat support was not very helpful outside of those hours. While I understand that 24/7 live support may not be feasible, I would be willing to pay extra for human support that is just as effective as the support provided during business hours. Review collected by and hosted on G2.com.
I like having trainings available for me to learn ho tot create automation on my own time. Support is always there to walk me through anything, answer questions as well. I like the functionality and the ease of use with Keap. Review collected by and hosted on G2.com.
Keap has some opportunities to improve the calendar function. Right now, I can't customize my availability as much as I would like. I would like to be able to set availability for a Tuesday and have different availability for the following Tuesday. Right now, once I set it, it's the same for all the upcoming Tuesdays. Also, it would be great to have a place to create a membership in Keap and to house content. I was buying Keap as a way to replace several systems and platforms. For the most part, it works that way. However, I want to create a membership, and I have to do that elsewhere. I have written and video content I want to share with clients and there's no place to house any content. So, I have to do that elsewhere. I'm ending up spending just as much if not more than Kajabi or Cartra, etc. to piecemeal things together and would love an all-in-one solution in Keap. Review collected by and hosted on G2.com.
Keap allows small business owners like me to create systems and automation to run, grow and scale our businesses. As a solopreneur just starting out, I couldn't hire an assistant to help me schedule appointments or to send out my emails. I was losing potential clients due to lack of follow-up. My business was chaotic. Keap helped me create processes that run, practically on autopilot, while I am working on my business and working for my clients. It is like having a couple of extra employees. Review collected by and hosted on G2.com.
Keap is a very robust platform, which means it does have a bit of a learning curve. They provide training and plenty of resources to help you learn, but it takes a little time to understand all its abilities fully. Review collected by and hosted on G2.com.
I love that contact and lead management, group messaging, email marketing, and automation all come under one software roof. Keap is very easy to setup and use. Review collected by and hosted on G2.com.
One downside to keap is that it can be a bit expensive for some businesses. Review collected by and hosted on G2.com.
Easy to use, all-inclusive, great support, fairly knowledgable support, all in one CRM Review collected by and hosted on G2.com.
A few things that are more difficult than they need to be when setting up automations. Review collected by and hosted on G2.com.
It's very comprehensive and support is great. Review collected by and hosted on G2.com.
Trouble is once you've accumulated lots of customer and prospect data and have systems that use all the functionality, you are locked in really. Review collected by and hosted on G2.com.
