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It Just gets the job done- easy, intuitive, and covers the basics
Great time tracking app
1,003 Justworks Reviews
Overall Review Sentiment for Justworks
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Customer service staff are really nice and supportive! Review collected by and hosted on G2.com.
Justworks is not values aligned. They place undo burden on individuals who have non-traditional marriages or partnerships to prove that their spouse/partner is family worthy of being covered with employee benefits which Justworks does not do for folks in heterosexual marriages. Justworks is also anti-union which is deplorable. Review collected by and hosted on G2.com.
Justworks has a pleasant user interface and is easy to navigate. It isn't cluttered with excess features that we don't need. For a small company like ours, it's a great solution to streamline payroll, benefits, time off, and compliance. It also costs less than big-name PEOs like ADP or TriNet without compromising on essential functionality, and it is fairly straightforward to configure for remote employees working in different states.
Customer service uses real humans, who are for the most part very friendly and helpful. Switching to Justworks has saved us a lot of frustration for both employees and admiistrators compared to other PEOs and payroll platforms. In addition, the partnership with HealthAdvocate provides an extra resource for employees who need assistance with their insurance benefits. Partnerships with Teledoc, Talkspace, and Mineral (for compliance guidance and employee handbook creation) are beneficial, too. We also appreciate the variety of health insurance plans we're able to offer through Justworks at reasonable costs. Implementation was easy, and we have no compelling reasons to consider alternatives to Justworks at this time. Review collected by and hosted on G2.com.
Some processes, such as updating employees' salaries or departments in their profiles, are very manual. While handling this is feasible for our smaller company, it would be very time-consuming to click into 50+ individual employee profiles, edit, and save.
The reporting feature has new capabilities this year, but still has room to improve in filters and visualizations. Another technical improvement would be improving the built in e-signature platform, or partering with a known entity such as DocuSign. Currently, you can have an employee sign to indicate that they have received a document electronically, but there is no way to place signature blanks or other fields within the document itself.
Finally, Justworks' newsletters sometimes have a "woke" vibe and use excessive slang, pop culture references, etc. This may be a plus for some, but we would prefer a more neutral tone. Review collected by and hosted on G2.com.
I like how everything is very organized with different tabs and categories. It makes it easy to search for things and locate the information you're in need of. I also appreciate that there's an app for it to have on my phone. Review collected by and hosted on G2.com.
Don't really have anything negative to say. I've been using for 2 years now and haven't had a problem. Review collected by and hosted on G2.com.
Justworks PEO platform has served our companies very well. Between payroll processing, state reporting, unemployment filings and HR questions, we've been super happy. Review collected by and hosted on G2.com.
There are hardly any downsides to the platform. Review collected by and hosted on G2.com.
What I like the best:
User friendly portal
Great customer support Review collected by and hosted on G2.com.
No HRIS abilities for non-US employees
Cannot assign more than one PTO approver per request Review collected by and hosted on G2.com.
