Justworks Reviews & Product Details - Page 2

Nearly all of my interactions with the Justworks staff have been 5-star worthy. They are quick to respond, professional, detail-oriented, and stay engaged until a question or an issue is resolved. The product and service are competitively priced for a small business to provide standard PEO services in an effective way. The user interface is reasonably intuitive for both administrators and employees, and help is a quick chat away. Review collected by and hosted on G2.com.

Options for insurance providers and plans are limited. Getting answers and resolution for out-of-the-ordinary issues can take a lot of time and coordination among multiple parties, particularly when the issue is with a benefit vendor contracted through Justworks. When hiring employees from a new state, there is no automatic check that pre-selected insurance plans are valid for the new state and correcting an invalid selection (through no fault of the employee) was unnecessarily challenging. Review collected by and hosted on G2.com.

I've had excellent experiences with Justworks customer service. Recently, I needed to make a change to my benefits. It's nice to have real people along the way walking you through the process. Christy was an excellent help on the phone explaining the process. The portal was really easy to use and clear about what was required. After I submitted, Kate emailed me almost right away explaining the next steps and giving me a timeline for resolution. I replied to her email late at night, and she responded within 20 minutes (even though her email stated the normal business hours of their live customer service). I really appreciated that. They've made this process of adjusting my benefits much easier and less intimidating than it seemed initially. Thanks, Justworks team! Review collected by and hosted on G2.com.

I haven't had to use the platform frequently, other than to check pay stubs and other documents. And the only encounters I've had with customer service have been top-notch. No complaints from me at the moment! Review collected by and hosted on G2.com.

Compared to other HR platforms I've used in other companies, it is much easier to access my information in Justworks (wages, PTO, etc.). The app is very easy to use (and I had limited success with apps in the past as well). The times I've needed support, response times have been very fast as well. When I was brought into the company, setting up Justworks was very straightforward. Since I'm a new hire, I've had to log into Justworks fairly regularly, and the amount of things I can access from within their system has made my onboarding relatively painless. Review collected by and hosted on G2.com.

Periodically, the app/site is down, but I'm likely noticing that more than most simply because I'm a relatively new hire still nailing down some things. It's not often and doesn't last a long time. Review collected by and hosted on G2.com.

Easy and efficient for staff to get payroll and tax information as well as their deposits. JW makes it very simple to manage from an admin side of things and the interface is very user-friendly. The ability to add contractors and pay them as well as provide expense reimbursements is excellent. Overall, it is perfect for our uses. Review collected by and hosted on G2.com.

The international contractor payment system is far too pricey to be practical when other solutions exist out there for no cost or very little. Review collected by and hosted on G2.com.

JustWorks is clean-cut, and easy-to-navigate. It's a perfect HR software for small-to-medium businesses. It centralizes all professional and personal information for the user with fantastic (but, not over-the-top) UI designs. Review collected by and hosted on G2.com.

There's not a whole lot to dislike about JustWorks, but if I were to be a little nitpicky I do not like the PTO reques workflow. I think there could be enhancements regarding time avaialble and time used. For instance, when I have time off requests pending, it doesn't calculate that into my time off available so I think I have more time than available. When that's the case, I have to math myself. Again, not a huge crutch, but something that could be easily solutioned for. Review collected by and hosted on G2.com.

UPDATE - My favorite thing now, years after writing this first review, is the customer service we get with the JW team. For example, I mentioned that a recent change they had made to one of the buttons in the payment center created a challenge for me, and they changed it back to what it had been before a few days later. It's incredible to me that they listened, recognized that the change they made was asthetic only, and limited functionality...and then fixed it. We also have gotten so much support from JW with navigating a recent employee termination among so many other things over the years. We love Justworks!

This platform saves me and my team SO MUCH time! It used to take my team about a half-hour to log their time weekly, and it took me over two hours to get our payroll done bi-weekly. Now I can see errors, if there are any, very clearly and get them fixed right away. Running the reports is instant and I can get all the payroll completed in about 20 minutes. I love that there is an app for my team members to track their hours too. Everything is so much more convenient. I can't imagine going back to our old methods. Review collected by and hosted on G2.com.

UPDATE - Both of these are in JW Time Tracking specifically, not in the JW PEO. In the list of locations, I'd like to be able to search for a location by name, or at least have a quicker scroll option at the bottom to skip to page 7, for example. What is there now, is just a "next" option to skip to the next page, and then the next page again, and again, and again, etc.

Also, it would be nice to be able to add notes to a shift while I'm creating it vs. having to create it and then go find it to open the window again and log the notes. Review collected by and hosted on G2.com.

I like being able to log in and see a wide variety of options available. As someone in technology, I like being able to find stuff without any real issues. The options are clear and relatively easy to follow. Review collected by and hosted on G2.com.

Nothing comes to mind just yet. I logged in fine after confirming an initial password issue which was my own fault as it was too short. Review collected by and hosted on G2.com.

We have been using JustWorks for over 4 years now and use it every day. They constantly update their product to include new features, integrations, and corollary offerings (for example, expense reimbursement, time off management, and accounting system integrations). Another standout component is their excellent customer service. Whether on the phone or via email, their customer support is always willing to go above and beyond to help resolve issues or to answer questions. Their user interface is also very easy and constantly evolving. They integrate with a lots of backend software, like QBO and Xero. We have been very happy with JustWorks and recommend it to all! Review collected by and hosted on G2.com.

As JustWorks expands its offerings and increases our dependencies on it, we would love to see them expand into time management (for time tracking billable hours or even for cost accounting) and provide an insurance or business policy marketplace. Review collected by and hosted on G2.com.

I like the price and we are very happy with the benefit pricing and selection. The benefits team is responsive and compared to Trinet our benefits pricing is outstanding. We have now been through one renewal and the price did not sky rocket in year two as we were warned it would. Zero complaints on that front. The simple pricing is also a huge plus. No guessing, no gimmicks. The price is what they say it will be. I also really like the way they send notices about upcoming payments. In case you need to ensure you move funds around, you are never caught off guard. The integration with Quickbooks works as well, I do wish we could get things more granular from an invoicing integration perspective, but it certainly works. Reporting is getting better and more flexible which is a nice improvement. Review collected by and hosted on G2.com.

The solution itself leaves so much to be desired. I find myself constantly saying it just barely works. It is basically a filing cabinet. I do not feel like Justworks has guardrails to keep me on teh straight and narrow. If you are an HR guru, you can use Justworks and it will do what you need. I am not an HR expert. I would prefer it if my PEO had some guardrails up. For instance, terminating an employee in a state that requires immediate payment to the employee. Justworks tells you this, but the system doesn't actually do it. Instead, you have to delete the payment the system makes and then pay out of your direct bank. Annoying and both Trinet and Rippling do it for you. This is a solved problem. We have many other "little" things that just aren't easy. For example, when we selected the system, we were told Justworks can sync with outlook in terms of calendars. This was an important feature for us as we wanted an easy way to track vacations and eliminate the need for people to book OOO of their calendars for vacation. Sadly, after many many many support calls and assurances it was an us issue, not a Justworks issue, we had a call with Justworks and Microsoft only to have Justworks finally admit this is a known issue that is not yet solved. Terminating an employee is super simple. There is also a cancel button to cancel a termination, also super simple. However, we found out the hard way, if you cancel a termination the employee is removed from benefits unless you call Justworks directly. Mind you, there is nothing that says this, no warning at all. So cancelling a termination doesn't really cancel it completely. There is no system to track your support tickets. There is also no report showing all your support tickets. I've asked for one and I've been told they don't have this capability. Review collected by and hosted on G2.com.

I’ve been using Justworks for the past three years as an employee at a company partnered with them, and my experience has been consistently positive. The platform is intuitive and easy to navigate, and getting set up was a breeze. The Justworks support team has always been responsive and helpful whenever I’ve needed assistance.

Submitting PTO requests, filing timecards, and accessing company benefits are all straightforward tasks. Whether you interact with Justworks daily or just occasionally, I highly recommend it as a reliable payroll and benefits solution—both for employees and organizations. The mobile app and desktop site are user-friendly and well-designed. Review collected by and hosted on G2.com.

My only gripe with Justworks is that their benefits sometimes feel incomplete and lacking. It would be great to see better healthcare and wellness benefits, such as low/no-cost gym memberships from national chains. Review collected by and hosted on G2.com.